{
 "id": "atlassian",
 "name": "Atlassian (Jira, Confluence, Trello)",
 "category": "productivity",
 "website": "https://www.atlassian.com",
 "domains": [
  "atlassian.com",
  "atlassian.net",
  "trello.com"
 ],
 "summary": "Jira and Confluence: an admin deactivates at admin.atlassian.com/billing (Subscriptions, Manage, more actions, Deactivate); paid sites stay open 15 days past the period end, but deactivating a free trial ends it. Trello: a Workspace admin cancels under Billing on the web. Enterprise and partner plans: sales or the partner portal.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Jira, Confluence and other cloud apps",
   "applies_to": "Jira, Confluence and other Atlassian cloud app subscriptions (Free, Standard, Premium) billed by Atlassian. Accounts still on the original billing experience cancel at my.atlassian.com",
   "who": "A billing admin, organization admin or site admin (original billing experience: an organization admin, site admin or billing contact)",
   "method": "self_serve",
   "start_url": "https://admin.atlassian.com/billing",
   "steps": [
    {
     "do": "Go to admin.atlassian.com/billing and select your billing account if you have more than one",
     "expect": "Subscriptions"
    },
    {
     "do": "Select Subscriptions, find the subscription and select Manage",
     "expect": "more actions"
    },
    {
     "do": "Select more actions, then Deactivate; review and confirm the cancellation",
     "expect": null
    },
    {
     "do": "On the original billing experience (Overview is the first option on the left), go to my.atlassian.com, expand the subscription's options, select Cancel Subscription and follow the prompts",
     "expect": null
    }
   ],
   "confirm_by": "Before it takes effect, Manage shows Undo deactivation for the scheduled deactivation",
   "effective": "Standard and Premium: no further renewals; the site stays accessible for 15 days after the current subscription period ends, then it is deactivated. Free plan subscriptions are deactivated immediately, and deactivating during a Standard or Premium free trial ends the trial",
   "notice": null,
   "refund": "Only a first purchase can be refunded, if requested within 30 days (monthly cloud plans: within the first paid month after the trial); renewals and upgrades aren't refunded, and there's no credit for cancelling mid-cycle",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s6",
    "s8",
    "s9",
    "s10",
    "s30",
    "s31",
    "s32",
    "s33",
    "s34"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Trello plans",
   "applies_to": "Trello Standard and Premium Workspace plans (each Workspace is billed separately)",
   "who": "A Workspace admin",
   "method": "self_serve",
   "start_url": "https://trello.com",
   "steps": [
    {
     "do": "On the Trello website, select the Trello logo in the header, then the Workspace",
     "expect": "Billing"
    },
    {
     "do": "Select Billing, then Cancel at the bottom of the page",
     "expect": null
    },
    {
     "do": "If you see Change plan instead (centralized billing), select Change plan and choose the Free plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The plan ends at the end of its billing period and the Workspace becomes a free Workspace",
   "notice": "A free trial with a payment method turns into the paid plan when it ends; to cancel a trial early, contact Trello billing support (the Billing page Cancel is for paid plans)",
   "refund": "Refunds are available within the first 30 days of upgrading a Workspace",
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s20",
    "s37",
    "s38"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Atlassian Enterprise plans and Trello Enterprise",
   "who": "The customer's admin, with Atlassian (Trello: your assigned advocate)",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "For an Atlassian Enterprise plan, email sales-ops-support@atlassian.com to cancel",
     "expect": null
    },
    {
     "do": "For Trello Enterprise, contact your assigned advocate or raise a ticket with Trello Support",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s17"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Subscriptions bought through an Atlassian Partner (partner-managed subscriptions)",
   "who": "The customer contact your Partner assigned",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the partner-managed subscriptions portal (the link comes in the welcome email when your Partner first assigns you as the customer contact)",
     "expect": "your subscriptions"
    },
    {
     "do": "Open the subscription's Subscription details page and deactivate it; any linked subscription is deactivated too",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s35",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Jira, Confluence and other cloud apps have a Free plan for up to 10 users (3 agents for Jira Service Management); reduce your user count to switch back to it",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move a Trello Workspace from Premium to Standard; the change applies at the end of the billing period",
   "evidence": "documented",
   "source_ids": [
    "s21"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Trello annual billing costs less over a year than monthly",
   "evidence": "documented",
   "source_ids": [
    "s22"
   ]
  }
 ],
 "export": [
  {
   "data": "Jira Cloud site backup: work items and fields, boards and sprints, users and groups, comments, and optionally attachments",
   "how": "In Jira, open Settings, then System; in the IMPORT AND EXPORT section select Backup manager; under Backup for cloud select Create backup for cloud, then Download backup file",
   "format": null,
   "limits": "Automation flows and third-party app data are not included",
   "source_ids": [
    "s28",
    "s23",
    "s24"
   ]
  },
  {
   "data": "All boards in a Trello Workspace",
   "how": "A Workspace admin finds the Workspace on the left of Trello, selects Settings, then Export, and creates or downloads an export",
   "format": "CSV and JSON; attachments optional in a ZIP",
   "limits": "Needs Trello Premium; on other plans, any board member can export a single board to JSON (board menu, Print, Export, and Share)",
   "source_ids": [
    "s29",
    "s25",
    "s26",
    "s39"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Atlassian cloud apps: 15 days after the subscription period ends. Trello: the end of the billing period",
  "data_kept": "After a cloud site is deactivated, product data is kept for a period that depends on the plan",
  "you_lose": [
   "Access to the Jira or Confluence site once it is deactivated",
   "Trello: only the 10 most active Workspace boards stay open; other boards are closed but not deleted, and paid-feature data is hidden"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Trello plans can only be changed or cancelled on the web: the desktop and mobile apps don't support subscription management",
   "Each Trello Workspace is upgraded and billed separately, so cancel each paid Workspace",
   "A scheduled Atlassian deactivation can be undone from Manage before it takes effect",
   "A Trello free trial with a card on file converts to paid at the end; to cancel it early, contact Trello billing support"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Who can do this? Billing admins Organization admins Site administrators",
   "supports": "who can deactivate"
  },
  {
   "id": "s2",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Go to admin.atlassian.com/billing. Select your billing account if you have more than one.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Select Subscriptions, find the subscription you want to cancel, and select Manage. Select more actions > Deactivate, then review and confirm your cancellation.",
   "supports": "the deactivate steps"
  },
  {
   "id": "s4",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "If you deactivate your app subscription, we won't process any further renewals. After your subscription period ends, you'll be able to access your site for 15 more days.",
   "supports": "when access ends"
  },
  {
   "id": "s5",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Your site will then be deactivated, and your product data will be retained for a period of time, which varies depending on your plan.",
   "supports": "what is kept after deactivation"
  },
  {
   "id": "s6",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Go to my.atlassian.com. Find the subscription you want to cancel, then select to expand options. Select the Cancel Subscription and follow the prompts to confirm.",
   "supports": "the original billing experience steps"
  },
  {
   "id": "s7",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "If you have an Enterprise plan, the way you cancel your subscription will be a little different. For help with this, email us at sales-ops-support@atlassian.com.",
   "supports": "the Enterprise route"
  },
  {
   "id": "s8",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Select Undo deactivation, then follow the on-screen instructions to contact support.",
   "supports": "a scheduled deactivation can be undone"
  },
  {
   "id": "s9",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "You can request a refund for your subscription if it is your initial purchase of the Atlassian app and if you request it within 30 days of your purchase.",
   "supports": "the refund window"
  },
  {
   "id": "s10",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "Cloud renewals and upgrades cannot be refunded.",
   "supports": "no refunds for renewals"
  },
  {
   "id": "s11",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-new-partner-managed-subscriptions-portal/",
   "title": "Understand the new partner-managed subscriptions portal",
   "publisher": "vendor",
   "quote": "You will use the partner-managed subscriptions portal to view or deactivate your partner-managed subscriptions.",
   "supports": "the partner route"
  },
  {
   "id": "s12",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "You'll need to be a Workspace administrator to cancel your Trello Premium or Standard Workspace plan.",
   "supports": "who can cancel Trello"
  },
  {
   "id": "s13",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "Select the Trello logo in the header Select the Workspace Select Billing Select Cancel at the bottom of the page",
   "supports": "the Trello cancel steps"
  },
  {
   "id": "s14",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "Your Workspace plan will be canceled at the end of its billing period and it will become a free Workspace",
   "supports": "when a Trello cancel takes effect"
  },
  {
   "id": "s15",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "Our desktop and mobile apps don't currently support subscription management.",
   "supports": "Trello must be cancelled on the web"
  },
  {
   "id": "s16",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan-with-centralized-billing/",
   "title": "Change or cancel your Trello plan with centralized billing",
   "publisher": "vendor",
   "quote": "Select Change plan to see the current upgrade and downgrade options for your Workspace Choose the Free plan",
   "supports": "the centralized billing cancel step"
  },
  {
   "id": "s17",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "To change an Enterprise plan, contact your assigned advocate or raise a ticket with Trello Support.",
   "supports": "the Trello Enterprise route"
  },
  {
   "id": "s18",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-users-and-user-tiers/",
   "title": "Manage users and user tiers",
   "publisher": "vendor",
   "quote": "Free plans are available for up to 10 users (or three agents for Jira Service Management).",
   "supports": "the Free plan limit"
  },
  {
   "id": "s19",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/manage-users-and-user-tiers/",
   "title": "Manage users and user tiers",
   "publisher": "vendor",
   "quote": "You can switch back to a Free plan at any time by reducing your user count.",
   "supports": "moving back to the Free plan"
  },
  {
   "id": "s20",
   "url": "https://support.atlassian.com/trello/docs/cancel-trello-gold/",
   "title": "How billing works with Trello Premium and Standard",
   "publisher": "vendor",
   "quote": "Refunds are available within the first 30 days of upgrading a Workspace.",
   "supports": "the Trello refund window"
  },
  {
   "id": "s21",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "When you change from Premium to Standard your Workspace will change to the new plan at the end of its billing period.",
   "supports": "downgrading Trello"
  },
  {
   "id": "s22",
   "url": "https://support.atlassian.com/trello/docs/cancel-trello-gold/",
   "title": "How billing works with Trello Premium and Standard",
   "publisher": "vendor",
   "quote": "You'll pay less with annual over the course of a year.",
   "supports": "Trello annual billing"
  },
  {
   "id": "s23",
   "url": "https://support.atlassian.com/jira-cloud-administration/docs/export-issues/",
   "title": "Export data from Jira Cloud",
   "publisher": "vendor",
   "quote": "Under Backup for cloud, select Create backup for cloud.",
   "supports": "how to back up Jira"
  },
  {
   "id": "s24",
   "url": "https://support.atlassian.com/jira-cloud-administration/docs/export-issues/",
   "title": "Export data from Jira Cloud",
   "publisher": "vendor",
   "quote": "After the backup is complete, select Download backup file.",
   "supports": "downloading the Jira backup"
  },
  {
   "id": "s25",
   "url": "https://support.atlassian.com/trello/docs/exporting-data-from-trello/",
   "title": "Export data from Trello",
   "publisher": "vendor",
   "quote": "With Trello Premium, you can export all the boards in your Workspace in both CSV and JSON format.",
   "supports": "exporting a Trello Workspace"
  },
  {
   "id": "s26",
   "url": "https://support.atlassian.com/trello/docs/exporting-data-from-trello/",
   "title": "Export data from Trello",
   "publisher": "vendor",
   "quote": "Only Workspace admins can create and download exports from the Workspace settings.",
   "supports": "who can export a Workspace"
  },
  {
   "id": "s27",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "The 10 most active Workspace boards will remain open. Other boards will be closed, but not deleted.",
   "supports": "what a Trello Workspace loses"
  },
  {
   "id": "s28",
   "url": "https://support.atlassian.com/jira-cloud-administration/docs/export-issues/",
   "title": "Export data from Jira Cloud",
   "publisher": "vendor",
   "quote": "In the IMPORT AND EXPORT section, select Backup manager.",
   "supports": "where Jira backups are made"
  },
  {
   "id": "s29",
   "url": "https://support.atlassian.com/trello/docs/exporting-data-from-trello/",
   "title": "Export data from Trello",
   "publisher": "vendor",
   "quote": "Find your Workspace on the left, then select Settings Select Export",
   "supports": "where a Trello Workspace export is made"
  },
  {
   "id": "s30",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Subscriptions on the Free plan will be deactivated immediately.",
   "supports": "Free plan subscriptions end at once"
  },
  {
   "id": "s31",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "If you're on a free trial of a Standard or Premium plan, deactivating your app will also end your trial.",
   "supports": "deactivating ends a free trial"
  },
  {
   "id": "s32",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "No credit is offered for canceling an account prior to the end of a billing cycle.",
   "supports": "no credit for cancelling mid-cycle"
  },
  {
   "id": "s33",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/request-a-refund/",
   "title": "Request a refund",
   "publisher": "vendor",
   "quote": "Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period.",
   "supports": "the monthly refund window"
  },
  {
   "id": "s34",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/",
   "title": "Deactivate a subscription",
   "publisher": "vendor",
   "quote": "Who can do this? Organization admins Site admins Billing contacts",
   "supports": "who can cancel on the original billing experience"
  },
  {
   "id": "s35",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-new-partner-managed-subscriptions-portal/",
   "title": "Understand the new partner-managed subscriptions portal",
   "publisher": "vendor",
   "quote": "You can deactivate subscriptions from the Subscription details page. If you deactivate a subscription, any linked subscription will also be deactivated.",
   "supports": "where to deactivate in the partner portal"
  },
  {
   "id": "s36",
   "url": "https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-new-partner-managed-subscriptions-portal/",
   "title": "Understand the new partner-managed subscriptions portal",
   "publisher": "vendor",
   "quote": "When your Partner assigns you as a customer contact to a subscription for the first time, you will receive a welcome email with a link to access the new portal.",
   "supports": "how you get into the partner portal"
  },
  {
   "id": "s37",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "If a payment method is added, a Workspaces on a free trial will automatically convert to that paid plan at the end of the trial period.",
   "supports": "a Trello trial with a card converts to paid"
  },
  {
   "id": "s38",
   "url": "https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/",
   "title": "Change or cancel your Trello plan",
   "publisher": "vendor",
   "quote": "If you want to cancel your free trial early, please contact our billing support team for help.",
   "supports": "cancelling a Trello trial early"
  },
  {
   "id": "s39",
   "url": "https://support.atlassian.com/trello/docs/exporting-data-from-trello/",
   "title": "Export data from Trello",
   "publisher": "vendor",
   "quote": "All board members can export a board to raw JSON format.",
   "supports": "single-board export on any plan"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "How long product data is kept after deactivation depends on the plan and is on a separate page that was not read",
   "Confluence backup steps were not researched (Jira backup is covered)",
   "Whether the Atlassian cloud flow asks for a reason or shows an offer is not documented",
   "The partner portal's deactivate button and confirmation screens are not described beyond the Subscription details page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Effective and summary: Free plan subscriptions end at once and deactivating a Standard/Premium free trial ends it (the 15-day grace is for paid plans)",
    "Trello: a trial with a card converts to paid; cancelling a trial early goes through billing support",
    "Refund: monthly plans only in the first paid month after the trial; no credit for mid-cycle cancels",
    "Who: billing contacts can cancel on the original billing experience",
    "Partner route: deactivate from the Subscription details page; linked subscriptions go too",
    "Trello export: single boards can be exported to JSON on any plan"
   ]
  }
 },
 "delete_account": {
  "url": "https://id.atlassian.com/manage/close-account",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/atlassian",
 "json": "https://stackcut.io/exits/atlassian.json",
 "evidence": {
  "packet_revision": "84d72fa8a04c40961b570d11cf67ed79ef9f7acc631822d00cbe8162f9300c72",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "atlassian--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "atlassian--direct-web--r2",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}