The short answer
- Where: Sign in to PayPal, open Settings, then Payments.
- When it ends: On the last day of your current billing cycle, when the account is downgraded automatically to the Free version.
- Before you go: export Reports (for example bookings), exported as a CSV file. What to save
- Want to keep it for less? Free plan and more. Options
Before you cancel
Export first
- Reports (for example bookings), exported as a CSV file: Click the Reports icon in the toolbar on the left, open the report, click the export icon (last icon from the left), then choose Export to file (CSV). The help article says exporting reports is a paid feature on Growth and above, while the pricing FAQ says you can export all your information on any plan. The terms say Business Data can be downloaded during the subscription term help.appointy.com appointy.com appointy.com
What happens to your data
Cancelling a subscription doesn't affect account data. If the account itself is terminated, Appointy has no obligation to keep Business Data and deletes it no later than 180 days after termination.
What you lose
- Paid-plan features beyond the Free plan's 1 staff, 5 services and 100 appointments a month
- Report exports, which the help article lists as a Growth-and-above feature
- Fees already paid, which aren't refunded
- If the account is terminated: access to the Services at once, and Business Data within 180 days
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Paid through PayPal
- Sign in to PayPal, open Settings, then Payments
- Select Subscriptions and saved businesses or Automatic Payments, then select Appointy
- Cancel the automatic payment
- Confirm it worked
- The Appointy automatic payment no longer shows as active in PayPal; on the last day of the billing cycle the Appointy account moves to the Free version
- Access ends
- On the last day of your current billing cycle, when the account is downgraded automatically to the Free version
- Refunds
- None: all fees paid are nonrefundable, and Appointy doesn't offer refunds once you have signed up for a paid plan
- Fees
- No contracts or cancellation fees
Paid by card: ask support
- Open Submit a request in the Appointy help center
- Give your Appointy username and ask Appointy to cancel your subscription
- Access ends
- You're billed for the current month but not again, per the pricing FAQ
- Refunds
- None: all fees paid are nonrefundable
- Fees
- No contracts or cancellation fees; you're billed for the current month
Questions people ask
Can I get a refund if I cancel Appointy?
Paid by card: ask support: None: all fees paid are nonrefundable. Paid through PayPal: None: all fees paid are nonrefundable, and Appointy doesn't offer refunds once you have signed up for a paid plan.
Source: appointy.com
If I cancel Appointy, when does my access end?
Paid by card: ask support: You're billed for the current month but not again, per the pricing FAQ. Paid through PayPal: On the last day of your current billing cycle, when the account is downgraded automatically to the Free version.
Source: appointy.com help.appointy.com
How do I cancel Appointy if I pay through PayPal?
Paid through PayPal: Sign in to PayPal, open Settings, then Payments. Select Subscriptions and saved businesses or Automatic Payments, then select Appointy. Cancel the automatic payment.
Is there a fee to cancel Appointy?
Paid by card: ask support: No contracts or cancellation fees; you're billed for the current month. Paid through PayPal: No contracts or cancellation fees.
Source: appointy.com
What happens to my data when I cancel Appointy?
Cancelling a subscription doesn't affect account data. If the account itself is terminated, Appointy has no obligation to keep Business Data and deletes it no later than 180 days after termination.
Source: appointy.com help.appointy.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Free plan The Free plan: 1 staff, 5 services and 100 appointments per month. Cancelling a PayPal subscription moves the account to it at the end of the billing cycle, and a trial that isn't upgraded drops to it appointy.com help.appointy.com
- Pay yearly Growth billed annually costs USD 19.99 a month, against USD 29.99 billed monthly; Appointy gives discounts to all long-term memberships (quarterly, half-yearly, yearly) appointy.com help.appointy.com
- Cheaper plan Switch to a cheaper paid plan at any time; Appointy adjusts payments accordingly appointy.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Check how the plan is paid: a PayPal subscription is cancelled in PayPal; card payers ask support with their Appointy username
- The terms say you terminate the account by stopping use of the Services, but they don't say that stops billing; cancel the subscription itself
- Export reports before downgrading: the help article lists report exports as a Growth-and-above feature
- Fees are invoiced monthly in advance and aren't refunded
- At the end of a free trial, export data before the account is deleted, or the trial data is permanently deleted
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/appointy.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- Appointy pricing
1 staff, 5 services
(the Free plan's limits) - Appointy pricing
100 appointments per month
(the Free plan's monthly appointment limit) - Appointy pricing
No contracts. No credit cards. No obligations. Cancel anytime.
(no contract to end) - Appointy pricing
Appointy is a pay-as-you-go service. We do not have contracts or cancellation fees.
(no cancellation fees) - Appointy pricing
If you cancel, you'll be billed for the current month, but you won't be billed again.
(the final charge after cancelling) - Appointy pricing
You can switch between our paid plans, or cancel your account altogether, whenever you like. We will adjust any payments accordingly.
(cancelling the account is allowed at any time) - Appointy pricing
If not, your plan will automatically be downgraded to the free plan.
(a trial that isn't upgraded falls back to the free plan) - Appointy pricing
USD 19.99 (Billed Annually)
(the annual price of Growth) - Appointy pricing
USD 29.99 per month
(the monthly price of Growth) - Appointy Business Terms of Service
You may terminate your Appointy account by stopping the use of the Services.
(stopping use terminates the account) - Appointy Business Terms of Service
The fee paid by you till date for the Services will not be refunded.
(no refund on termination) - Appointy Business Terms of Service
All fees paid to Appointy by you pursuant to these Terms of Service are nonrefundable.
(fees are nonrefundable) - Appointy Business Terms of Service
Appointy will invoice you on a monthly basis, in advance, for all amounts due to Appointy.
(monthly invoicing in advance) - Appointy Business Terms of Service
Appointy has no obligation to retain Business Data after termination of this Service Agreement for any reason.
(no retention duty after termination) - Appointy Business Terms of Service
No later than one hundred and eighty (180) days from termination of this Service Agreement for cause or no cause
(the 180-day deletion window) - Appointy Business Terms of Service
Appointy will delete and remove all Business Data without liability.
(Business Data is deleted) - Appointy Business Terms of Service
The Services enable you to download the Business Data during the term of the Subscription
(Business Data can be downloaded during the term) - Appointy Business Terms of Service
all of your rights to access and use any and all parts of the Services shall immediately terminate
(access ends on termination) - Appointy Business Terms of Service
Business must export Business Data before the end of the such deletion of the account
(export before deleting at the end of a trial) - Appointy Business Terms of Service
or their Business Data during the trial period will be permanently deleted.
(trial data is deleted if not exported) - Exporting the Reports (Appointy help)
Click on the ‘Reports’ icon in the toolbar appearing on the left.
(where the Reports icon is) - Exporting the Reports (Appointy help)
Click on the export icon (last icon from the left)
(the export icon) - Exporting the Reports (Appointy help)
‘Export to file’ will download the report in your device in form of a CSV file.
(the CSV format) - Exporting the Reports (Appointy help)
Exporting reports is a paid feature available in Growth and above membership plans only.
(the plan requirement) - Appointy Help Center
Submit a request
(the support request form) - Can I downgrade to Free version? (Appointy help)
Just cancel your Paypal subscription and your account will be downgraded automatically to Free version,
(cancelling the PayPal subscription downgrades to Free) - Can I downgrade to Free version? (Appointy help)
on the last day of your current billing cycle.
(when the downgrade happens) - How to update expired credit card on file with Appointy? (Appointy help)
Entire payment activity is handled by PayPal.
(payments run through PayPal) - How to update expired credit card on file with Appointy? (Appointy help)
You can let us know your Appointy username and we will cancel your Appointy subscription.
(card payers ask support to cancel) - How to update expired credit card on file with Appointy? (Appointy help)
Canceling a subscription will not effect your account data.
(account data is kept after cancelling) - Is there any monthly commitment to use this service? (Appointy help)
You can start a monthly, quarterly, half-yearly, or yearly subscription.
(subscription lengths) - Is there any monthly commitment to use this service? (Appointy help)
Please know that we provide discounts to all long-term memberships.
(long-term discounts) - Automatic Payment | Update Recurring Payments | PayPal US
Select Subscriptions and saved businesses or Automatic Payments.
(where PayPal lists automatic payments) - Automatic Payment | Update Recurring Payments | PayPal US
On this page, you can cancel the automatic payment and change the backup payment method.
(cancelling the automatic payment in PayPal) - Appointy pricing
You can export all of your information from Appointy at any time, no matter what plan you choose.
(export on any plan, per the pricing FAQ) - Appointy Business Terms of Service
we do not offer refunds once you have signed up for a paid plan
(no refunds once on a paid plan)
Not confirmed yet
- No in-app cancel button or cancel steps are documented
- How Appointy confirms a cancellation done through support isn't stated
- The help articles on PayPal billing are older pages; whether card payments are still taken outside PayPal isn't stated on the pricing page
- Whether Appointy's mobile apps sell subscriptions through Apple or Google isn't stated
- Enterprise plans may have separate terms that aren't on the public pages
Independent re-check, 2026-10-08
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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