{
 "id": "appointy",
 "name": "Appointy",
 "category": "productivity",
 "website": "https://www.appointy.com",
 "domains": [
  "appointy.com",
  "help.appointy.com"
 ],
 "summary": "Appointy's payments run through PayPal: cancel the PayPal subscription and the account drops to the Free plan on the last day of the billing cycle, keeping your data. If you paid by card, send support your username and ask them to cancel. No contracts or cancellation fees, but no refunds.",
 "routes": [
  {
   "channel": "paypal",
   "label": "Paid through PayPal",
   "applies_to": "Paid plans (Growth, Professional, Enterprise) paid with a PayPal subscription",
   "who": "The person whose PayPal account pays for the Appointy subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to PayPal, open Settings, then Payments",
     "expect": null
    },
    {
     "do": "Select Subscriptions and saved businesses or Automatic Payments, then select Appointy",
     "expect": null
    },
    {
     "do": "Cancel the automatic payment",
     "expect": null
    }
   ],
   "confirm_by": "The Appointy automatic payment no longer shows as active in PayPal; on the last day of the billing cycle the Appointy account moves to the Free version",
   "effective": "On the last day of your current billing cycle, when the account is downgraded automatically to the Free version",
   "notice": null,
   "refund": "None: all fees paid are nonrefundable, and Appointy doesn't offer refunds once you have signed up for a paid plan",
   "fees": "No contracts or cancellation fees",
   "source_ids": [
    "s26",
    "s27",
    "s28",
    "s33",
    "s34",
    "s12",
    "s36",
    "s4"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Paid by card: ask support",
   "applies_to": "Paid plans paid by credit card rather than through PayPal",
   "who": "The account holder (the Business)",
   "method": "form",
   "start_url": "https://help.appointy.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Open Submit a request in the Appointy help center",
     "expect": null
    },
    {
     "do": "Give your Appointy username and ask Appointy to cancel your subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You're billed for the current month but not again, per the pricing FAQ",
   "notice": null,
   "refund": "None: all fees paid are nonrefundable",
   "fees": "No contracts or cancellation fees; you're billed for the current month",
   "source_ids": [
    "s25",
    "s29",
    "s5",
    "s12",
    "s4"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan: 1 staff, 5 services and 100 appointments per month. Cancelling a PayPal subscription moves the account to it at the end of the billing cycle, and a trial that isn't upgraded drops to it",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s2",
    "s7",
    "s26",
    "s27"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Growth billed annually costs USD 19.99 a month, against USD 29.99 billed monthly; Appointy gives discounts to all long-term memberships (quarterly, half-yearly, yearly)",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s9",
    "s31",
    "s32"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a cheaper paid plan at any time; Appointy adjusts payments accordingly",
   "evidence": "documented",
   "source_ids": [
    "s6"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports (for example bookings), exported as a CSV file",
   "how": "Click the Reports icon in the toolbar on the left, open the report, click the export icon (last icon from the left), then choose Export to file",
   "format": "CSV",
   "limits": "The help article says exporting reports is a paid feature on Growth and above, while the pricing FAQ says you can export all your information on any plan. The terms say Business Data can be downloaded during the subscription term",
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s35",
    "s17"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "With a PayPal subscription, paid features last until the last day of the current billing cycle; the account then continues on the Free plan",
  "data_kept": "Cancelling a subscription doesn't affect account data. If the account itself is terminated, Appointy has no obligation to keep Business Data and deletes it no later than 180 days after termination",
  "you_lose": [
   "Paid-plan features beyond the Free plan's 1 staff, 5 services and 100 appointments a month",
   "Report exports, which the help article lists as a Growth-and-above feature",
   "Fees already paid, which aren't refunded",
   "If the account is terminated: access to the Services at once, and Business Data within 180 days"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check how the plan is paid: a PayPal subscription is cancelled in PayPal; card payers ask support with their Appointy username",
   "The terms say you terminate the account by stopping use of the Services, but they don't say that stops billing; cancel the subscription itself",
   "Export reports before downgrading: the help article lists report exports as a Growth-and-above feature",
   "Fees are invoiced monthly in advance and aren't refunded",
   "At the end of a free trial, export data before the account is deleted, or the trial data is permanently deleted"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "1 staff, 5 services",
   "supports": "the Free plan's limits"
  },
  {
   "id": "s2",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "100 appointments per month",
   "supports": "the Free plan's monthly appointment limit"
  },
  {
   "id": "s3",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "No contracts. No credit cards. No obligations. Cancel anytime.",
   "supports": "no contract to end"
  },
  {
   "id": "s4",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "Appointy is a pay-as-you-go service. We do not have contracts or cancellation fees.",
   "supports": "no cancellation fees"
  },
  {
   "id": "s5",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "If you cancel, you'll be billed for the current month, but you won't be billed again.",
   "supports": "the final charge after cancelling"
  },
  {
   "id": "s6",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "You can switch between our paid plans, or cancel your account altogether, whenever you like. We will adjust any payments accordingly.",
   "supports": "cancelling the account is allowed at any time"
  },
  {
   "id": "s7",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "If not, your plan will automatically be downgraded to the free plan.",
   "supports": "a trial that isn't upgraded falls back to the free plan"
  },
  {
   "id": "s8",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "USD 19.99 (Billed Annually)",
   "supports": "the annual price of Growth"
  },
  {
   "id": "s9",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "USD 29.99 per month",
   "supports": "the monthly price of Growth"
  },
  {
   "id": "s10",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "You may terminate your Appointy account by stopping the use of the Services.",
   "supports": "stopping use terminates the account"
  },
  {
   "id": "s11",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "The fee paid by you till date for the Services will not be refunded.",
   "supports": "no refund on termination"
  },
  {
   "id": "s12",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "All fees paid to Appointy by you pursuant to these Terms of Service are nonrefundable.",
   "supports": "fees are nonrefundable"
  },
  {
   "id": "s13",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "Appointy will invoice you on a monthly basis, in advance, for all amounts due to Appointy.",
   "supports": "monthly invoicing in advance"
  },
  {
   "id": "s14",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "Appointy has no obligation to retain Business Data after termination of this Service Agreement for any reason.",
   "supports": "no retention duty after termination"
  },
  {
   "id": "s15",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "No later than one hundred and eighty (180) days from termination of this Service Agreement for cause or no cause",
   "supports": "the 180-day deletion window"
  },
  {
   "id": "s16",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "Appointy will delete and remove all Business Data without liability.",
   "supports": "Business Data is deleted"
  },
  {
   "id": "s17",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "The Services enable you to download the Business Data during the term of the Subscription",
   "supports": "Business Data can be downloaded during the term"
  },
  {
   "id": "s18",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "all of your rights to access and use any and all parts of the Services shall immediately terminate",
   "supports": "access ends on termination"
  },
  {
   "id": "s19",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "Business must export Business Data before the end of the such deletion of the account",
   "supports": "export before deleting at the end of a trial"
  },
  {
   "id": "s20",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "or their Business Data during the trial period will be permanently deleted.",
   "supports": "trial data is deleted if not exported"
  },
  {
   "id": "s21",
   "url": "https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans",
   "title": "Exporting the Reports (Appointy help)",
   "publisher": "vendor",
   "quote": "Click on the ‘Reports’ icon in the toolbar appearing on the left.",
   "supports": "where the Reports icon is"
  },
  {
   "id": "s22",
   "url": "https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans",
   "title": "Exporting the Reports (Appointy help)",
   "publisher": "vendor",
   "quote": "Click on the export icon (last icon from the left)",
   "supports": "the export icon"
  },
  {
   "id": "s23",
   "url": "https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans",
   "title": "Exporting the Reports (Appointy help)",
   "publisher": "vendor",
   "quote": "‘Export to file’ will download the report in your device in form of a CSV file.",
   "supports": "the CSV format"
  },
  {
   "id": "s24",
   "url": "https://help.appointy.com/hc/en-us/articles/360033351272-Exporting-the-Reports-Growth-and-above-membership-plans",
   "title": "Exporting the Reports (Appointy help)",
   "publisher": "vendor",
   "quote": "Exporting reports is a paid feature available in Growth and above membership plans only.",
   "supports": "the plan requirement"
  },
  {
   "id": "s25",
   "url": "https://help.appointy.com/home",
   "title": "Appointy Help Center",
   "publisher": "vendor",
   "quote": "Submit a request",
   "supports": "the support request form"
  },
  {
   "id": "s26",
   "url": "https://help.appointy.com/hc/en-us/articles/215053766-Can-I-downgrade-to-Free-version",
   "title": "Can I downgrade to Free version? (Appointy help)",
   "publisher": "vendor",
   "quote": "Just cancel your Paypal subscription and your account will be downgraded automatically to Free version,",
   "supports": "cancelling the PayPal subscription downgrades to Free"
  },
  {
   "id": "s27",
   "url": "https://help.appointy.com/hc/en-us/articles/215053766-Can-I-downgrade-to-Free-version",
   "title": "Can I downgrade to Free version? (Appointy help)",
   "publisher": "vendor",
   "quote": "on the last day of your current billing cycle.",
   "supports": "when the downgrade happens"
  },
  {
   "id": "s28",
   "url": "https://help.appointy.com/hc/en-us/articles/215055806-How-to-update-expired-credit-card-on-file-with-Appointy",
   "title": "How to update expired credit card on file with Appointy? (Appointy help)",
   "publisher": "vendor",
   "quote": "Entire payment activity is handled by PayPal.",
   "supports": "payments run through PayPal"
  },
  {
   "id": "s29",
   "url": "https://help.appointy.com/hc/en-us/articles/215055806-How-to-update-expired-credit-card-on-file-with-Appointy",
   "title": "How to update expired credit card on file with Appointy? (Appointy help)",
   "publisher": "vendor",
   "quote": "You can let us know your Appointy username and we will cancel your Appointy subscription.",
   "supports": "card payers ask support to cancel"
  },
  {
   "id": "s30",
   "url": "https://help.appointy.com/hc/en-us/articles/215055806-How-to-update-expired-credit-card-on-file-with-Appointy",
   "title": "How to update expired credit card on file with Appointy? (Appointy help)",
   "publisher": "vendor",
   "quote": "Canceling a subscription will not effect your account data.",
   "supports": "account data is kept after cancelling"
  },
  {
   "id": "s31",
   "url": "https://help.appointy.com/hc/en-us/articles/215053746-Is-there-any-monthly-commitment-to-use-this-service",
   "title": "Is there any monthly commitment to use this service? (Appointy help)",
   "publisher": "vendor",
   "quote": "You can start a monthly, quarterly, half-yearly, or yearly subscription.",
   "supports": "subscription lengths"
  },
  {
   "id": "s32",
   "url": "https://help.appointy.com/hc/en-us/articles/215053746-Is-there-any-monthly-commitment-to-use-this-service",
   "title": "Is there any monthly commitment to use this service? (Appointy help)",
   "publisher": "vendor",
   "quote": "Please know that we provide discounts to all long-term memberships.",
   "supports": "long-term discounts"
  },
  {
   "id": "s33",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-automatic-billing-agreement-or-installment-plan-help240",
   "title": "Automatic Payment | Update Recurring Payments | PayPal US",
   "publisher": "platform",
   "quote": "Select Subscriptions and saved businesses or Automatic Payments.",
   "supports": "where PayPal lists automatic payments"
  },
  {
   "id": "s34",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-automatic-billing-agreement-or-installment-plan-help240",
   "title": "Automatic Payment | Update Recurring Payments | PayPal US",
   "publisher": "platform",
   "quote": "On this page, you can cancel the automatic payment and change the backup payment method.",
   "supports": "cancelling the automatic payment in PayPal"
  },
  {
   "id": "s35",
   "url": "https://www.appointy.com/pricing/",
   "title": "Appointy pricing",
   "publisher": "vendor",
   "quote": "You can export all of your information from Appointy at any time, no matter what plan you choose.",
   "supports": "export on any plan, per the pricing FAQ"
  },
  {
   "id": "s36",
   "url": "https://www.appointy.com/business-terms-of-service/",
   "title": "Appointy Business Terms of Service",
   "publisher": "vendor",
   "quote": "we do not offer refunds once you have signed up for a paid plan",
   "supports": "no refunds once on a paid plan"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "No in-app cancel button or cancel steps are documented",
   "How Appointy confirms a cancellation done through support isn't stated",
   "The help articles on PayPal billing are older pages; whether card payments are still taken outside PayPal isn't stated on the pricing page",
   "Whether Appointy's mobile apps sell subscriptions through Apple or Google isn't stated",
   "Enterprise plans may have separate terms that aren't on the public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the PayPal route: the help center says to cancel the PayPal subscription, and the account moves to the Free version on the last day of the billing cycle",
    "Card payers: the help center says to send support your Appointy username and they cancel the subscription",
    "Removed the 'stop using the Services' route: the terms don't say it stops billing; kept it as a tip",
    "Added that cancelling doesn't affect account data, and the long-term membership discounts (quarterly, half-yearly, yearly)",
    "Noted the pricing FAQ's claim that all information can be exported on any plan, which conflicts with the Growth-and-above export article",
    "Appointy's pages block the automatic quote re-check; their quotes were confirmed by reading the pages"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/appointy",
 "json": "https://stackcut.io/exits/appointy.json",
 "evidence": {
  "packet_revision": "e44069af977ae9b3cec45d399cfbb5dc8c343f6c7bc37e6012e45a8b2a973640",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "appointy--paypal--r1",
    "channel": "paypal",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "appointy--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}