Business software · Productivity and business software

How to cancel AnyDesk

Turn off auto-renewal in my.anydesk: on my.anydesk II open the License tab, then Cancel Subscription; on my.anydesk I open Settings, General, then Cancel Subscription. Do it at least 30 days before the license expires, or it renews for another year. No refund for cancelling is stated.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open AnyDesk's cancel page

The short answer

  • Where: Sign in to my.anydesk (my.anydesk.com).
  • When it ends: The license stays active until the end of the current billing period, then the account moves to the free plan.
  • Contract notice: At least 30 days before the end of the Initial Term or Renewal Term. How to give notice
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

Customer data processed for the contract is deleted in accordance with applicable laws; no number of days is stated. To ask for deletion, email privacy@anydesk.com once the license has ended.

What you lose

  • Access to any data stored in the AnyDesk software
  • Paid license features, once the account moves to the free plan

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by AnyDesk

Online, self-serve Annual license subscriptions managed in my.anydesk. Who can cancel: Whoever signs in to my.anydesk for the license. The article doesn't say which roles can cancel.

  1. Sign in to my.anydesk
  2. On my.anydesk II, go to the License tab and, in the Subscription section, click Cancel SubscriptionYou should see: Yes, cancel subscription
  3. On my.anydesk I, go to Settings, open the General tab, scroll to the bottom and click Cancel SubscriptionYou should see: Yes, cancel subscription
  4. In the confirmation dialog, select Yes, cancel subscription
Access ends
The license stays active until the end of the current billing period, then the account moves to the free plan
Notice
At least 30 days before the license expiration date, or the license renews automatically
Refunds
No refund for cancelling is stated. The terms' pro-rata refund of advance payments applies when the contract is terminated for cause
Fees
No cancellation fee is stated. Payment is owed regardless of reduced use of the purchased services
Open the page
Source: support.anydesk.com support.anydesk.com anydesk.com

Business contract

Written notice Annual license contracts under the AnyDesk Terms: a 12-month initial term that renews automatically for 12 months at a time. Who can cancel: The customer on the contract.

  1. Send written notice of cancellation so it arrives at least 30 days before the end of the current term
  2. If you need help with the cancellation, submit a request through the my.anydesk contact form for the Customer Success Team
Access ends
At the end of the current term. Ordinary termination is excluded during a Subscription Period, so the license runs to the end of the period
Notice
At least 30 days before the end of the Initial Term or Renewal Term
Refunds
No refund for cancelling is stated. The pro-rata refund of advance payments in the terms applies when the contract is terminated for cause
Fees
Fees are invoiced upfront for each Subscription Period, and payment is owed regardless of reduced use
Source: support.anydesk.com anydesk.com support.anydesk.com

Questions people ask

Can I get a refund if I cancel AnyDesk?

Billed by AnyDesk: No refund for cancelling is stated. The terms' pro-rata refund of advance payments applies when the contract is terminated for cause. Business contract: No refund for cancelling is stated. The pro-rata refund of advance payments in the terms applies when the contract is terminated for cause.

Source: anydesk.com

If I cancel AnyDesk, when does my access end?

Billed by AnyDesk: The license stays active until the end of the current billing period, then the account moves to the free plan. Business contract: At the end of the current term. Ordinary termination is excluded during a Subscription Period, so the license runs to the end of the period.

Source: support.anydesk.com anydesk.com

Is there a fee to cancel AnyDesk?

Billed by AnyDesk: No cancellation fee is stated. Payment is owed regardless of reduced use of the purchased services. Business contract: Fees are invoiced upfront for each Subscription Period, and payment is owed regardless of reduced use.

Source: anydesk.com

How long before renewal do I need to cancel AnyDesk?

Billed by AnyDesk: At least 30 days before the license expiration date, or the license renews automatically. Business contract: At least 30 days before the end of the Initial Term or Renewal Term.

Source: support.anydesk.com support.anydesk.com anydesk.com

What happens to my data when I cancel AnyDesk?

Customer data processed for the contract is deleted in accordance with applicable laws; no number of days is stated. To ask for deletion, email privacy@anydesk.com once the license has ended.

Source: anydesk.com support.anydesk.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan A free version for personal use, with a limited set of features and support. Your account moves to it when a paid license ends anydesk.com support.anydesk.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancel at least 30 days before the license expiration date, or it renews automatically for another 12 months
  • AnyDesk emails a reminder 30 days before the license expires
  • A trial becomes a paid Subscription Period unless it is ended before the trial ends, with the End Subscription button or written notice
  • The terms make you responsible for exporting data before the subscription period ends
  • Deleting the my.anydesk user account is separate from cancelling; AnyDesk deletes data only after the license is no longer active

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/anydesk.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Manage license subscription you can cancel the subscription through my.anydesk (cancelling is done in my.anydesk)
  2. Manage license subscription On the General tab, scroll down to the bottom of the page and click Cancel Subscription. (the my.anydesk I steps (after Settings))
  3. Manage license subscription Go to the License tab. (the my.anydesk II menu)
  4. Manage license subscription In the Subscription section, click Cancel Subscription. (the my.anydesk II button)
  5. Manage license subscription In the confirmation dialog, select Yes, cancel subscription. (the confirmation step)
  6. Manage license subscription You'll get an email reminder 30 days before your license expires. (the renewal reminder email)
  7. Manage license subscription Your license will remain active until the end of the current billing period. (when access ends)
  8. Manage license subscription You must cancel at least 30 days before your license expiration date to avoid auto-renewal. (the 30-day deadline)
  9. Manage license subscription your account moves to the free plan (what happens after the license ends)
  10. How can I cancel my contract? Cancellations must be submitted at least 30 days before your license renewal date to be accepted. (the 30-day deadline for cancellations)
  11. How can I cancel my contract? If you need assistance with your cancellation request, submit a request through the my.anydesk contact form and our Customer Success Team will assist you. (help with cancelling through the contact form)
  12. AnyDesk Terms & Conditions Cancellation can be made in writing or via the Customer portal (written cancellation is allowed)
  13. AnyDesk Terms & Conditions at least thirty (30) days prior to the end of the Initial Term or Renewal Term (the 30-day notice under the terms)
  14. AnyDesk Terms & Conditions Ordinary termination rights shall be excluded during the respective Subscription Period. (no ordinary termination mid-period)
  15. AnyDesk Terms & Conditions If the Contract is terminated for cause, Customer is responsible for paying all fees (the pro-rata refund is tied to termination for cause)
  16. AnyDesk Terms & Conditions Payment is owed regardless of the Customer’s reduced use of any purchased ANYDESK Services. (payment continues when use drops)
  17. AnyDesk Terms & Conditions ANYDESK will invoice the fee upfront for each Subscription Period. (fees are billed upfront each period)
  18. AnyDesk Terms & Conditions it is the Customer’s sole responsibility to export any data before the end of the Subscription Period (the customer must export data before the period ends)
  19. AnyDesk Terms & Conditions Customer will no longer have access to any data stored in the ANYDESK Software. (data access ends)
  20. AnyDesk Terms & Conditions by clicking the “End Subscription” button (ending a trial)
  21. AnyDesk Terms & Conditions Customer data processed for fulfilling the Contract will be deleted in accordance with applicable laws (how data is handled after the contract ends)
  22. AnyDesk pricing AnyDesk is free for personal use and offers a limited set of features and support. (the free version)
  23. AnyDesk Terms & Conditions The Contract will automatically renew for successive twelve (12) months (automatic 12-month renewal)
  24. AnyDesk Terms & Conditions the Customer will automatically enter into a paid Subscription Period (a trial converts to paid if not cancelled)
  25. What is the notice period for ending my contract? AnyDesk licenses are based on an annual subscription model and renew automatically each year. (licenses are annual and renew automatically)
  26. How to delete my account and data? We can only delete your data if your license is not active and has been terminated. (data deletion only after the license ends)
  27. How to delete my account and data? If you wish to delete your data, please contact us at privacy@anydesk.com. (how to request data deletion)
  28. AnyDesk Terms & Conditions Customer may purchase ANYDESK Services through an authorized reseller or distributor (licenses can be bought from resellers)

Not confirmed yet

  • Which roles in a company account can cancel a license in my.anydesk isn't stated on AnyDesk's help pages
  • AnyDesk's help pages don't say what confirmation is sent after a cancellation
  • The terms say the customer must export data before the subscription period ends, but AnyDesk's help pages don't describe how to export it or in what format
  • No number of days is given for keeping data after the license ends
  • Licenses bought through an authorized reseller: the terms say the reseller's agreement sets the payment terms, but AnyDesk's help pages don't describe cancelling through a reseller

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).