{
 "id": "anydesk",
 "name": "AnyDesk",
 "category": "productivity",
 "website": "https://anydesk.com",
 "domains": [
  "anydesk.com",
  "my.anydesk.com",
  "support.anydesk.com"
 ],
 "summary": "Turn off auto-renewal in my.anydesk: on my.anydesk II open the License tab, then Cancel Subscription; on my.anydesk I open Settings, General, then Cancel Subscription. Do it at least 30 days before the license expires, or it renews for another year. No refund for cancelling is stated.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Annual license subscriptions managed in my.anydesk",
   "who": "Whoever signs in to my.anydesk for the license. The article doesn't say which roles can cancel",
   "method": "self_serve",
   "start_url": "https://my.anydesk.com",
   "steps": [
    {
     "do": "Sign in to my.anydesk",
     "expect": null
    },
    {
     "do": "On my.anydesk II, go to the License tab and, in the Subscription section, click Cancel Subscription",
     "expect": "Yes, cancel subscription"
    },
    {
     "do": "On my.anydesk I, go to Settings, open the General tab, scroll to the bottom and click Cancel Subscription",
     "expect": "Yes, cancel subscription"
    },
    {
     "do": "In the confirmation dialog, select Yes, cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The license stays active until the end of the current billing period, then the account moves to the free plan",
   "notice": "At least 30 days before the license expiration date, or the license renews automatically",
   "refund": "No refund for cancelling is stated. The terms' pro-rata refund of advance payments applies when the contract is terminated for cause",
   "fees": "No cancellation fee is stated. Payment is owed regardless of reduced use of the purchased services",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s7",
    "s8",
    "s9",
    "s10",
    "s15",
    "s16"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Annual license contracts under the AnyDesk Terms: a 12-month initial term that renews automatically for 12 months at a time",
   "who": "The customer on the contract",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Send written notice of cancellation so it arrives at least 30 days before the end of the current term",
     "expect": null
    },
    {
     "do": "If you need help with the cancellation, submit a request through the my.anydesk contact form for the Customer Success Team",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current term. Ordinary termination is excluded during a Subscription Period, so the license runs to the end of the period",
   "notice": "At least 30 days before the end of the Initial Term or Renewal Term",
   "refund": "No refund for cancelling is stated. The pro-rata refund of advance payments in the terms applies when the contract is terminated for cause",
   "fees": "Fees are invoiced upfront for each Subscription Period, and payment is owed regardless of reduced use",
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s23",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "A free version for personal use, with a limited set of features and support. Your account moves to it when a paid license ends",
   "evidence": "documented",
   "seen": null,
   "source_ids": [
    "s22",
    "s9"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Customer data processed for the contract is deleted in accordance with applicable laws; no number of days is stated. To ask for deletion, email privacy@anydesk.com once the license has ended",
  "you_lose": [
   "Access to any data stored in the AnyDesk software",
   "Paid license features, once the account moves to the free plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel at least 30 days before the license expiration date, or it renews automatically for another 12 months",
   "AnyDesk emails a reminder 30 days before the license expires",
   "A trial becomes a paid Subscription Period unless it is ended before the trial ends, with the End Subscription button or written notice",
   "The terms make you responsible for exporting data before the subscription period ends",
   "Deleting the my.anydesk user account is separate from cancelling; AnyDesk deletes data only after the license is no longer active"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "you can cancel the subscription through my.anydesk",
   "supports": "cancelling is done in my.anydesk"
  },
  {
   "id": "s2",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "On the General tab, scroll down to the bottom of the page and click Cancel Subscription.",
   "supports": "the my.anydesk I steps (after Settings)"
  },
  {
   "id": "s3",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "Go to the License tab.",
   "supports": "the my.anydesk II menu"
  },
  {
   "id": "s4",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "In the Subscription section, click Cancel Subscription.",
   "supports": "the my.anydesk II button"
  },
  {
   "id": "s5",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "In the confirmation dialog, select Yes, cancel subscription.",
   "supports": "the confirmation step"
  },
  {
   "id": "s6",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "You'll get an email reminder 30 days before your license expires.",
   "supports": "the renewal reminder email"
  },
  {
   "id": "s7",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "Your license will remain active until the end of the current billing period.",
   "supports": "when access ends"
  },
  {
   "id": "s8",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "You must cancel at least 30 days before your license expiration date to avoid auto-renewal.",
   "supports": "the 30-day deadline"
  },
  {
   "id": "s9",
   "url": "https://support.anydesk.com/docs/manage-license-subscription",
   "title": "Manage license subscription",
   "publisher": "vendor",
   "quote": "your account moves to the free plan",
   "supports": "what happens after the license ends"
  },
  {
   "id": "s10",
   "url": "https://support.anydesk.com/docs/how-can-i-cancel-my-contract",
   "title": "How can I cancel my contract?",
   "publisher": "vendor",
   "quote": "Cancellations must be submitted at least 30 days before your license renewal date to be accepted.",
   "supports": "the 30-day deadline for cancellations"
  },
  {
   "id": "s11",
   "url": "https://support.anydesk.com/docs/how-can-i-cancel-my-contract",
   "title": "How can I cancel my contract?",
   "publisher": "vendor",
   "quote": "If you need assistance with your cancellation request, submit a request through the my.anydesk contact form and our Customer Success Team will assist you.",
   "supports": "help with cancelling through the contact form"
  },
  {
   "id": "s12",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "Cancellation can be made in writing or via the Customer portal",
   "supports": "written cancellation is allowed"
  },
  {
   "id": "s13",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "at least thirty (30) days prior to the end of the Initial Term or Renewal Term",
   "supports": "the 30-day notice under the terms"
  },
  {
   "id": "s14",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "Ordinary termination rights shall be excluded during the respective Subscription Period.",
   "supports": "no ordinary termination mid-period"
  },
  {
   "id": "s15",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "If the Contract is terminated for cause, Customer is responsible for paying all fees",
   "supports": "the pro-rata refund is tied to termination for cause"
  },
  {
   "id": "s16",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "Payment is owed regardless of the Customer’s reduced use of any purchased ANYDESK Services.",
   "supports": "payment continues when use drops"
  },
  {
   "id": "s17",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "ANYDESK will invoice the fee upfront for each Subscription Period.",
   "supports": "fees are billed upfront each period"
  },
  {
   "id": "s18",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "it is the Customer’s sole responsibility to export any data before the end of the Subscription Period",
   "supports": "the customer must export data before the period ends"
  },
  {
   "id": "s19",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "Customer will no longer have access to any data stored in the ANYDESK Software.",
   "supports": "data access ends"
  },
  {
   "id": "s20",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "by clicking the “End Subscription” button",
   "supports": "ending a trial"
  },
  {
   "id": "s21",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "Customer data processed for fulfilling the Contract will be deleted in accordance with applicable laws",
   "supports": "how data is handled after the contract ends"
  },
  {
   "id": "s22",
   "url": "https://anydesk.com/en/pricing",
   "title": "AnyDesk pricing",
   "publisher": "vendor",
   "quote": "AnyDesk is free for personal use and offers a limited set of features and support.",
   "supports": "the free version"
  },
  {
   "id": "s23",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "The Contract will automatically renew for successive twelve (12) months",
   "supports": "automatic 12-month renewal"
  },
  {
   "id": "s24",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "the Customer will automatically enter into a paid Subscription Period",
   "supports": "a trial converts to paid if not cancelled"
  },
  {
   "id": "s25",
   "url": "https://support.anydesk.com/docs/what-is-the-notice-period-for-ending-my-contract",
   "title": "What is the notice period for ending my contract?",
   "publisher": "vendor",
   "quote": "AnyDesk licenses are based on an annual subscription model and renew automatically each year.",
   "supports": "licenses are annual and renew automatically"
  },
  {
   "id": "s26",
   "url": "https://support.anydesk.com/docs/how-to-delete-your-account-and-request-your-data-to-be-deleted",
   "title": "How to delete my account and data?",
   "publisher": "vendor",
   "quote": "We can only delete your data if your license is not active and has been terminated.",
   "supports": "data deletion only after the license ends"
  },
  {
   "id": "s27",
   "url": "https://support.anydesk.com/docs/how-to-delete-your-account-and-request-your-data-to-be-deleted",
   "title": "How to delete my account and data?",
   "publisher": "vendor",
   "quote": "If you wish to delete your data, please contact us at privacy@anydesk.com.",
   "supports": "how to request data deletion"
  },
  {
   "id": "s28",
   "url": "https://anydesk.com/en/terms",
   "title": "AnyDesk Terms & Conditions",
   "publisher": "vendor",
   "quote": "Customer may purchase ANYDESK Services through an authorized reseller or distributor",
   "supports": "licenses can be bought from resellers"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Which roles in a company account can cancel a license in my.anydesk isn't stated on AnyDesk's help pages",
   "AnyDesk's help pages don't say what confirmation is sent after a cancellation",
   "The terms say the customer must export data before the subscription period ends, but AnyDesk's help pages don't describe how to export it or in what format",
   "No number of days is given for keeping data after the license ends",
   "Licenses bought through an authorized reseller: the terms say the reseller's agreement sets the payment terms, but AnyDesk's help pages don't describe cancelling through a reseller"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Refund: the terms' pro-rata refund applies only when the contract is terminated for cause, not to a normal cancellation; the draft implied a refund on any contract end",
    "Contract route: the my.anydesk contact form is for help with a cancellation; the terms' written notice is the alternative to the portal",
    "Added the 30-day reminder email, the automatic 12-month renewal and trial conversion",
    "Added that deleting the user account is separate from cancelling and data is deleted only after the license ends",
    "Replaced one-word quotes with full step sentences; the Terms and pricing pages were confirmed by reading them, as the automatic quote check can't load anydesk.com"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/anydesk",
 "json": "https://stackcut.io/exits/anydesk.json",
 "evidence": {
  "packet_revision": "258ddd5f01b7232e50db63c02b706566f368215cf67657422deab9ee04b4122f",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "anydesk--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "anydesk--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}