How to cancel Aha!

Before you cancel

Export first

• Almost all data in Aha! products, as a list export: Open the product's list report (Roadmaps, then List in Aha! Roadmaps; Reports, then List in Aha! Ideas; Work, then List in Aha! Develop), add and filter the data, then click Share in the upper right corner and choose Microsoft Excel or CSV (Microsoft Excel or CSV). Exporting strips the formatting from formatted text, such as record descriptions and comments support.aha.io support.aha.io
• A full backup of the whole account: Enterprise+ customers can export a full JSON backup file of their Aha! Roadmaps account (JSON). Enterprise+ customers only support.aha.io

What happens to your data

Backups are deleted automatically at the end of a one-year retention period after account deletion. Your Data cannot be recovered once the account is cancelled.

What you lose

• Access to your data once the cancellation takes effect
• Online data in the account, which is deleted immediately when a deletion request is processed

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Change to another plan by emailing the Customer Success team at support@aha.io. A plan change does not change the number of paid seats you have bought support.aha.io
• Fewer seats An administrator with billing permissions removes paid seats under User menu, Settings, Account, Billing: in Plans, click Add or remove paid seats, then Apply changes. A reduction applies at the end of the current billing period, and extra users are deactivated, keeping the most recent log-ins support.aha.io

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only an administrator with billing permissions can cancel
• Removing all users does not cancel the subscription
• Cancelling and deleting are separate: cancel first, then request deletion by email
• The Terms ask for 30 days' written notice by email to support@aha.io before the term ends; near an annual renewal, send that email as well as clicking Cancel
• Export your data before cancelling: access ends when the cancellation takes effect, and the Terms say data can't be recovered once the account is cancelled

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/aha.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel your subscription Navigate to User menu -> Settings → Account → Billing. (where the cancel option is)
2. Cancel your subscription Click Cancel. (the Cancel button)
3. Cancel your subscription Your subscription will be canceled at the beginning of your next annual or monthly billing period. (when the cancellation takes effect)
4. Cancel your subscription Once the cancellation goes into effect, you will no longer have access to your data. (access to data ends)
5. Cancel your subscription You will need to be an administrator with billing permissions to do this. (who can cancel)
6. Cancel your subscription If you have multiple Aha! products, please contact support@aha.io to request cancellation. (several products are cancelled by support)
7. Cancel your subscription Removing all users from your account does not cancel your subscription. (removing users is not cancelling)
8. Aha! Terms of Service unless you or Aha! provide no less than thirty (30) days' notice to the other party in writing prior to the end of the then-current Subscription Term (the 30-day written notice before the end of the term)
9. Aha! Terms of Service Your Subscription Term will automatically renew for an additional Subscription Term consistent with your Service Plan (automatic renewal)
10. Aha! Terms of Service No refunds or credits for Subscription Charges or other fees or payments will be provided to You (no refunds)
11. Aha! Terms of Service We reserve the right to delete all Your Data in the normal course of operation. (deletion of data in the normal course)
12. Aha! Terms of Service Your Data cannot be recovered once Your Account is cancelled. (no recovery after cancelling)
13. Delete your Aha! account Before you can delete your Aha! account, you should cancel your Aha! subscription. (cancel before deleting)
14. Delete your Aha! account all online data in the account will be immediately deleted (what deletion removes)
15. Delete your Aha! account Backups of your account will be automatically deleted at the end of a one-year retention period. (how long backups are kept)
16. Change your plan To change, upgrade, or add on to your plan, please contact our Customer Success team at support@aha.io. (plan changes go through Customer Success)
17. Change your plan Changing your plan does not change the number of paid seats that you have purchased. (plan change and paid seats)
18. Export and back up your data Almost all data in Aha! products can be exported as an Excel or CSV file (what can be exported and the formats)
19. Export and back up your data Then click the Share button in the upper right corner to export the list as a Microsoft Excel or CSV file (the export steps)
20. Export and back up your data Exporting will strip the formatting from any formatted text, such as a record description or comments on a record. (the export limit on formatting)
21. Export and back up your data while Enterprise+ customers can export a full JSON backup file of their Aha! Roadmaps account. (the full JSON backup for Enterprise+)
22. Payment options All Aha! Roadmaps monthly plan subscriptions as well as the Startup plan are paid by credit card. (credit card billing for monthly plans)
23. Payment options Annual Aha! Roadmaps subscriptions (with the exception of the Startup plan) can choose to pay by invoice. (invoice billing for annual plans)
24. Add or remove paid seats In the Plans section, choose the appropriate Aha! product and click Add or remove paid seats. (where seats are removed)
25. Add or remove paid seats When you reduce seats, the change applies at the end of the current billing period. (when a seat reduction lowers the bill)
26. Add or remove paid seats users are automatically deactivated as necessary, keeping those who have logged in most recently. (users are deactivated when seats drop)
27. Delete your Aha! account To request an account deletion, an account administrator must contact our support team. (who can request deletion)
28. Delete your Aha! account Email our Customer Success team at support@aha.io to request the deletion of your account. (where to send the deletion request)
29. Delete your Aha! account You can request both cancellation and deletion in the same email. (cancellation and deletion can go in one email)
30. Cancel your subscription If your renewal date has recently passed and you want to make changes immediately, contact support@aha.io for additional assistance. (what to do just after a renewal)
31. Aha! Terms of Service You must give notice to Us in writing via electronic mail at support@aha.io. (where written notice goes)
32. Aha! Terms of Service If You terminate Your subscription to the Service, cancel Your Account prior to the end of Your Subscription Term (early termination)
33. Aha! Terms of Service You must immediately pay any unpaid Subscription Charges associated with the remainder of such Subscription Term. (charges owed after early termination)
34. Add or remove paid seats In the modal, add or remove seats, then click Apply changes when you have finished. (the Apply changes step)
35. Export and back up your data Once there, add and filter the data you wish to export. (the list export step)
36. Cancel your subscription We recommend that you back up your data before you cancel. (back up before cancelling)

Not confirmed yet

• The cancel article doesn't say what confirmation email or screen follows the Cancel click
• The help center doesn't say whether clicking Cancel counts as the 30 days' written notice the Terms require before an annual term ends
• Whether cancelling a subscription paid by invoice follows the same in-app steps isn't stated
• Whether removed seats are refunded or credited isn't stated

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).