{
 "id": "aha",
 "name": "Aha!",
 "category": "productivity",
 "website": "https://www.aha.io",
 "domains": [
  "aha.io",
  "support.aha.io"
 ],
 "summary": "A billing administrator cancels under User menu, Settings, Account, Billing, then Cancel; it ends at the next billing period, with data access. Several products need an email to support@aha.io. The Terms want 30 days' written notice before the term ends, and early termination leaves the term's charges due.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in Billing settings",
   "applies_to": "One Aha! product that Aha! bills directly: monthly plans paid by credit card, and annual plans paid by invoice",
   "who": "An administrator with billing permissions",
   "method": "self_serve",
   "start_url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "steps": [
    {
     "do": "Back up your data first (see the export section): access ends when the cancellation takes effect",
     "expect": null
    },
    {
     "do": "Open the User menu, then Settings, Account and Billing",
     "expect": null
    },
    {
     "do": "Click Cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the beginning of your next annual or monthly billing period. You no longer have access to your data once the cancellation takes effect",
   "notice": "The Terms say renewal stops with at least 30 days' written notice, by email to support@aha.io, before the end of the term. If your renewal date has just passed and you need changes now, contact support@aha.io",
   "refund": "No refunds or credits for Subscription Charges or other fees or payments will be provided to You",
   "fees": "If you terminate or cancel before the end of your Subscription Term, the Terms say you must immediately pay any unpaid Subscription Charges for the rest of that term",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s7",
    "s8",
    "s10",
    "s22",
    "s23",
    "s30",
    "s31",
    "s32",
    "s33",
    "s37"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Non-renewal notice, or several Aha! products",
   "applies_to": "Subscriptions under Aha!'s Terms of Service (including annual and invoiced subscriptions), and accounts with more than one Aha! product",
   "who": "The customer. The Terms let either party stop a renewal by written notice",
   "method": "email",
   "start_url": "https://www.aha.io/legal/terms_of_service",
   "steps": [
    {
     "do": "Email support@aha.io, at least 30 days before the current Subscription Term ends, saying you won't renew and asking to cancel (name each Aha! product if you have several)",
     "expect": null
    },
    {
     "do": "Keep a copy of the email",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term, so that it does not renew",
   "notice": "Thirty days' written notice before the end of the then-current Subscription Term",
   "refund": "No refunds or credits for Subscription Charges or other fees or payments will be provided to You",
   "fees": "If you terminate or cancel before the end of your Subscription Term, you must immediately pay any unpaid Subscription Charges for the rest of that term",
   "source_ids": [
    "s6",
    "s8",
    "s9",
    "s10",
    "s31",
    "s32",
    "s33"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the account after cancelling",
   "applies_to": "Accounts that should be deleted, not just cancelled",
   "who": "An account administrator",
   "method": "email",
   "start_url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084",
   "steps": [
    {
     "do": "Cancel the subscription first",
     "expect": null
    },
    {
     "do": "As an account administrator, email the Customer Success team at support@aha.io to request deletion of the account. You can ask for cancellation and deletion in the same email",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Once the request is processed, all online data in the account is immediately deleted",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s27",
    "s28",
    "s29"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Change to another plan by emailing the Customer Success team at support@aha.io. A plan change does not change the number of paid seats you have bought",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "An administrator with billing permissions removes paid seats under User menu, Settings, Account, Billing: in Plans, click Add or remove paid seats, then Apply changes. A reduction applies at the end of the current billing period, and extra users are deactivated, keeping the most recent log-ins",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25",
    "s26",
    "s35"
   ]
  }
 ],
 "export": [
  {
   "data": "Almost all data in Aha! products, as a list export",
   "how": "Open the product's list report (Roadmaps, then List in Aha! Roadmaps; Reports, then List in Aha! Ideas; Work, then List in Aha! Develop), add and filter the data, then click Share in the upper right corner and choose Microsoft Excel or CSV",
   "format": "Microsoft Excel or CSV",
   "limits": "Exporting strips the formatting from formatted text, such as record descriptions and comments",
   "source_ids": [
    "s18",
    "s19",
    "s20",
    "s36",
    "s37"
   ]
  },
  {
   "data": "A full backup of the whole account",
   "how": "Enterprise+ customers can export a full JSON backup file of their Aha! Roadmaps account",
   "format": "JSON",
   "limits": "Enterprise+ customers only",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The start of the next annual or monthly billing period",
  "data_kept": "Backups are deleted automatically at the end of a one-year retention period after account deletion. Your Data cannot be recovered once the account is cancelled",
  "you_lose": [
   "Access to your data once the cancellation takes effect",
   "Online data in the account, which is deleted immediately when a deletion request is processed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only an administrator with billing permissions can cancel",
   "Removing all users does not cancel the subscription",
   "Cancelling and deleting are separate: cancel first, then request deletion by email",
   "The Terms ask for 30 days' written notice by email to support@aha.io before the term ends; near an annual renewal, send that email as well as clicking Cancel",
   "Export your data before cancelling: access ends when the cancellation takes effect, and the Terms say data can't be recovered once the account is cancelled"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Navigate to User menu -> Settings → Account → Billing.",
   "supports": "where the cancel option is"
  },
  {
   "id": "s2",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Click Cancel.",
   "supports": "the Cancel button"
  },
  {
   "id": "s3",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Your subscription will be canceled at the beginning of your next annual or monthly billing period.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s4",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Once the cancellation goes into effect, you will no longer have access to your data.",
   "supports": "access to data ends"
  },
  {
   "id": "s5",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "You will need to be an administrator with billing permissions to do this.",
   "supports": "who can cancel"
  },
  {
   "id": "s6",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If you have multiple Aha! products, please contact support@aha.io to request cancellation.",
   "supports": "several products are cancelled by support"
  },
  {
   "id": "s7",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Removing all users from your account does not cancel your subscription.",
   "supports": "removing users is not cancelling"
  },
  {
   "id": "s8",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "unless you or Aha! provide no less than thirty (30) days' notice to the other party in writing prior to the end of the then-current Subscription Term",
   "supports": "the 30-day written notice before the end of the term"
  },
  {
   "id": "s9",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "Your Subscription Term will automatically renew for an additional Subscription Term consistent with your Service Plan",
   "supports": "automatic renewal"
  },
  {
   "id": "s10",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "No refunds or credits for Subscription Charges or other fees or payments will be provided to You",
   "supports": "no refunds"
  },
  {
   "id": "s11",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "We reserve the right to delete all Your Data in the normal course of operation.",
   "supports": "deletion of data in the normal course"
  },
  {
   "id": "s12",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "Your Data cannot be recovered once Your Account is cancelled.",
   "supports": "no recovery after cancelling"
  },
  {
   "id": "s13",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084",
   "title": "Delete your Aha! account",
   "publisher": "vendor",
   "quote": "Before you can delete your Aha! account, you should cancel your Aha! subscription.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s14",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084",
   "title": "Delete your Aha! account",
   "publisher": "vendor",
   "quote": "all online data in the account will be immediately deleted",
   "supports": "what deletion removes"
  },
  {
   "id": "s15",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084",
   "title": "Delete your Aha! account",
   "publisher": "vendor",
   "quote": "Backups of your account will be automatically deleted at the end of a one-year retention period.",
   "supports": "how long backups are kept"
  },
  {
   "id": "s16",
   "url": "https://support.aha.io/aha-roadmaps/account/account-plans/change-aha-plan-type~7444657344835975006",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "To change, upgrade, or add on to your plan, please contact our Customer Success team at support@aha.io.",
   "supports": "plan changes go through Customer Success"
  },
  {
   "id": "s17",
   "url": "https://support.aha.io/aha-roadmaps/account/account-plans/change-aha-plan-type~7444657344835975006",
   "title": "Change your plan",
   "publisher": "vendor",
   "quote": "Changing your plan does not change the number of paid seats that you have purchased.",
   "supports": "plan change and paid seats"
  },
  {
   "id": "s18",
   "url": "https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637",
   "title": "Export and back up your data",
   "publisher": "vendor",
   "quote": "Almost all data in Aha! products can be exported as an Excel or CSV file",
   "supports": "what can be exported and the formats"
  },
  {
   "id": "s19",
   "url": "https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637",
   "title": "Export and back up your data",
   "publisher": "vendor",
   "quote": "Then click the Share button in the upper right corner to export the list as a Microsoft Excel or CSV file",
   "supports": "the export steps"
  },
  {
   "id": "s20",
   "url": "https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637",
   "title": "Export and back up your data",
   "publisher": "vendor",
   "quote": "Exporting will strip the formatting from any formatted text, such as a record description or comments on a record.",
   "supports": "the export limit on formatting"
  },
  {
   "id": "s21",
   "url": "https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637",
   "title": "Export and back up your data",
   "publisher": "vendor",
   "quote": "while Enterprise+ customers can export a full JSON backup file of their Aha! Roadmaps account.",
   "supports": "the full JSON backup for Enterprise+"
  },
  {
   "id": "s22",
   "url": "https://support.aha.io/aha-roadmaps/account/account-plans/payment-option~7444657328453813702",
   "title": "Payment options",
   "publisher": "vendor",
   "quote": "All Aha! Roadmaps monthly plan subscriptions as well as the Startup plan are paid by credit card.",
   "supports": "credit card billing for monthly plans"
  },
  {
   "id": "s23",
   "url": "https://support.aha.io/aha-roadmaps/account/account-plans/payment-option~7444657328453813702",
   "title": "Payment options",
   "publisher": "vendor",
   "quote": "Annual Aha! Roadmaps subscriptions (with the exception of the Startup plan) can choose to pay by invoice.",
   "supports": "invoice billing for annual plans"
  },
  {
   "id": "s24",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875",
   "title": "Add or remove paid seats",
   "publisher": "vendor",
   "quote": "In the Plans section, choose the appropriate Aha! product and click Add or remove paid seats.",
   "supports": "where seats are removed"
  },
  {
   "id": "s25",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875",
   "title": "Add or remove paid seats",
   "publisher": "vendor",
   "quote": "When you reduce seats, the change applies at the end of the current billing period.",
   "supports": "when a seat reduction lowers the bill"
  },
  {
   "id": "s26",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875",
   "title": "Add or remove paid seats",
   "publisher": "vendor",
   "quote": "users are automatically deactivated as necessary, keeping those who have logged in most recently.",
   "supports": "users are deactivated when seats drop"
  },
  {
   "id": "s27",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084",
   "title": "Delete your Aha! account",
   "publisher": "vendor",
   "quote": "To request an account deletion, an account administrator must contact our support team.",
   "supports": "who can request deletion"
  },
  {
   "id": "s28",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084",
   "title": "Delete your Aha! account",
   "publisher": "vendor",
   "quote": "Email our Customer Success team at support@aha.io to request the deletion of your account.",
   "supports": "where to send the deletion request"
  },
  {
   "id": "s29",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/delete-aha-account~7444657666544095084",
   "title": "Delete your Aha! account",
   "publisher": "vendor",
   "quote": "You can request both cancellation and deletion in the same email.",
   "supports": "cancellation and deletion can go in one email"
  },
  {
   "id": "s30",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If your renewal date has recently passed and you want to make changes immediately, contact support@aha.io for additional assistance.",
   "supports": "what to do just after a renewal"
  },
  {
   "id": "s31",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "You must give notice to Us in writing via electronic mail at support@aha.io.",
   "supports": "where written notice goes"
  },
  {
   "id": "s32",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "If You terminate Your subscription to the Service, cancel Your Account prior to the end of Your Subscription Term",
   "supports": "early termination"
  },
  {
   "id": "s33",
   "url": "https://www.aha.io/legal/terms_of_service",
   "title": "Aha! Terms of Service",
   "publisher": "vendor",
   "quote": "You must immediately pay any unpaid Subscription Charges associated with the remainder of such Subscription Term.",
   "supports": "charges owed after early termination"
  },
  {
   "id": "s35",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/add-remove-paid-seats~7444657374978600875",
   "title": "Add or remove paid seats",
   "publisher": "vendor",
   "quote": "In the modal, add or remove seats, then click Apply changes when you have finished.",
   "supports": "the Apply changes step"
  },
  {
   "id": "s36",
   "url": "https://support.aha.io/aha-roadmaps/account/security-and-system-requirements/export-backup-aha-data~7444656153661520637",
   "title": "Export and back up your data",
   "publisher": "vendor",
   "quote": "Once there, add and filter the data you wish to export.",
   "supports": "the list export step"
  },
  {
   "id": "s37",
   "url": "https://support.aha.io/aha-roadmaps/account/billing-and-users/cancel-aha-subscription~7444657653711719712",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "We recommend that you back up your data before you cancel.",
   "supports": "back up before cancelling"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The cancel article doesn't say what confirmation email or screen follows the Cancel click",
   "The help center doesn't say whether clicking Cancel counts as the 30 days' written notice the Terms require before an annual term ends",
   "Whether cancelling a subscription paid by invoice follows the same in-app steps isn't stated",
   "Whether removed seats are refunded or credited isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "The Terms do name the notice address (written notice by email to support@aha.io); corrected the draft's note that said they didn't",
    "Added the Terms' early-termination clause: cancelling before the end of the term leaves the remaining charges due at once",
    "Added the help article's advice to back up first and to contact support if the renewal date has just passed",
    "Added the Apply changes step for seat removal and the list-report paths for each product's export",
    "Dropped a note about the Startup plan that wasn't about cancelling; no App Store, Google Play, marketplace or reseller billing is documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/aha",
 "json": "https://stackcut.io/exits/aha.json",
 "evidence": {
  "packet_revision": "21692b03ba3f9d1a0f712e623280dd1a118d948a9e49b24eb5c8723e369c322a",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "aha--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "aha--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "aha--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}