How to cancel Acuity Scheduling

Before you cancel

Export first

• Client data and past appointments: Export client data before or after cancelling; after a Squarespace-billed subscription ends you can still view past appointments and export client data. After cancelling you can't make changes or book new appointments for clients help.acuityscheduling.com

What happens to your data

Cancelling stops payments but doesn't immediately delete your content; on the legacy free plan your account data is saved.

What you lose

• Squarespace-billed accounts: online booking for your clients once the subscription ends
• Squarespace-billed accounts: reminder and follow-up emails for existing appointments, which stay booked
• Squarespace-billed accounts: your client scheduling page in search results (Acuity tells search engines to remove it)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Cancelling an Acuity-billed subscription moves the account to the legacy free plan: your data is saved, you aren't charged, and clients can still book online help.acuityscheduling.com
• Cheaper plan Acuity-managed billing: in the My account panel, click Downgrade for the plan you want; the change takes effect as soon as you click help.acuityscheduling.com
• Pay yearly Paying annually saves 20% compared with monthly acuityscheduling.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Check the URL first: squarespace.com means Squarespace-managed billing, acuityscheduling.com means Acuity-managed billing
• Manage the subscription on a computer or in a mobile browser; it can't be managed in the Acuity Admin App
• Acuity-billed accounts: on the legacy free plan clients can still book online, so remove all availability from your calendar to stop new bookings
• Squarespace-billed accounts: delete any scheduling blocks you've added to your site
• A free trial can't be cancelled early: it cancels itself if you don't upgrade
• Cancelling a Squarespace website plan doesn't cancel Acuity: it stays active and keeps billing until you cancel it too
• Acuity warns that switching an Acuity-billed plan from annual to monthly means cancelling it and starting a new one, which cancels any active subscriptions you've sold to your clients

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/acuity.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel your Acuity subscription Account owners and contributors with Admin or Billing permissions can cancel an Acuity subscription. (who can cancel)
2. Cancel your Acuity subscription If your URL contains squarespace.com, follow the steps for Squarespace-managed billing. If it contains acuityscheduling.com, follow the steps for Acuity-managed billing. (how to tell which billing applies)
3. Cancel your Acuity subscription In Acuity, click Manage Billing or your account profile in the bottom left corner. (where the Acuity-billed cancel starts)
4. Cancel your Acuity subscription Scroll to the Current Plan section. (the Current Plan section)
5. Cancel your Acuity subscription Click Cancel Subscription, then click Confirm Cancellation. (the cancel and confirm buttons)
6. Cancel your Acuity subscription This will downgrade you to the legacy free plan immediately. (when an Acuity-billed cancellation takes effect)
7. Cancel your Acuity subscription You can cancel your subscription, downgrading to the legacy free plan, at any time. In this state, your account data is saved, but you aren't charged. (the legacy free plan keeps data with no charge)
8. Cancel your Acuity subscription Under Subscriptions, click Scheduling. (the Scheduling subscription in the Billing panel)
9. Cancel your Acuity subscription Click Cancel Scheduling Subscription. (the confirmation panel button)
10. Canceling your Acuity subscription if you have the Squarespace Billing panel Open the Billing panel (where the Squarespace-billed cancel starts)
11. Cancel your Acuity subscription click the three dots at the top-right of your Acuity subscription's card, then click Billing. (the standalone Acuity cancel path)
12. Cancel your Acuity subscription Your subscription expires at the end of the billing cycle unless you choose to immediately cancel it. (when a Squarespace-billed cancellation takes effect)
13. Cancel your Acuity subscription If you have an annual subscription and cancel in the first 14 days from purchase, we'll automatically issue a full refund. (the 14-day annual refund)
14. Cancel your Acuity subscription Clients can still book online if you're on the legacy free plan. (bookings continue on the free plan)
15. Cancel your Acuity subscription You can view past appointments and export client data, but you can't make changes in Acuity or book new appointments for clients. (export after cancelling)
16. Cancel your Acuity subscription Existing appointments aren't canceled, but reminder and follow-up emails will not be sent. (reminders stop)
17. Cancel your Acuity subscription We will tell search engines to remove your client scheduling page from their results. (the scheduling page leaves search results)
18. Cancel your Acuity subscription You can only manage your Acuity subscription on a computer or in a mobile browser. You can't manage it in the Acuity Admin App. (not in the Admin App)
19. Acuity billing (if you use Acuity's log in process) Click Upgrade or Downgrade for the plan you want to use. (how to downgrade)
20. Acuity billing (if you use Acuity's log in process) Changes to your plan take effect as soon as you click Upgrade or Downgrade. (when a downgrade takes effect)
21. Acuity Scheduling pricing Pay annually Save 20% (annual billing saves 20%)
22. Starting an Acuity Scheduling trial It's not possible to cancel an Acuity trial, but if you don't upgrade to a paid plan, it will cancel itself when the trial ends. (trials cancel themselves)
23. Starting an Acuity Scheduling trial Canceling a subscription takes it offline and stops any payments, but doesn't immediately delete your content. (content isn't deleted right away)
24. Cancel your website subscription These subscriptions stay active and continue to be billed after your website goes offline (Acuity keeps billing after a website is cancelled)
25. Canceling your Acuity subscription if you have the Squarespace Billing panel Clients won't be able to book appointments (bookings stop on Squarespace billing)
26. Acuity billing (if you use Acuity's log in process) Go to the My account panel. (the My account panel (secure.acuityscheduling.com/preferences.php?action=myaccount), where an Acuity-billed plan is changed or cancelled)
27. Acuity billing (if you use Acuity's log in process) any active subscriptions you've sold to your clients will be canceled (switching from annual to monthly cancels the plan and client subscriptions)
28. Cancel your Acuity subscription To prevent new bookings, remove all availability from your calendar. (stopping bookings on the legacy free plan)
29. Cancel your Acuity subscription You should delete any scheduling blocks you've added to your site. (removing scheduling blocks after a Squarespace-billed cancellation)

Not confirmed yet

• Acuity's help doesn't say whether Acuity-billed plans are refunded when cancelled
• No confirmation email or on-screen message after cancelling is documented
• How to delete an Acuity account, and how long Acuity keeps data after a subscription ends, aren't confirmed; they aren't covered in Acuity's cancel articles

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).