{
 "id": "acuity",
 "name": "Acuity Scheduling",
 "category": "productivity",
 "website": "https://acuityscheduling.com",
 "domains": [
  "acuityscheduling.com"
 ],
 "summary": "If your URL shows acuityscheduling.com, click Manage Billing, then Cancel Subscription and Confirm Cancellation: you drop to the legacy free plan at once. If it shows squarespace.com, cancel Scheduling in the Squarespace Billing panel; it runs to the cycle's end. Gotcha: on the free plan clients can still book.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Acuity-managed billing",
   "applies_to": "Acuity subscriptions billed by Acuity (your Acuity URL contains acuityscheduling.com)",
   "who": "The account owner, or a contributor with Admin or Billing permissions",
   "method": "self_serve",
   "start_url": "https://secure.acuityscheduling.com/preferences.php?action=myaccount",
   "steps": [
    {
     "do": "In Acuity, click Manage Billing or your account profile in the bottom left corner",
     "expect": "Current Plan"
    },
    {
     "do": "Scroll to the Current Plan section and click Cancel Subscription",
     "expect": "Confirm Cancellation"
    },
    {
     "do": "Click Confirm Cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: the account moves to the legacy free plan, keeps its data and stops being charged",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "a1",
    "a2",
    "a3",
    "a4",
    "a5",
    "a6",
    "a7",
    "a14",
    "a18",
    "a26"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Squarespace billing: added to a website",
   "applies_to": "Acuity added to a Squarespace website, billed by Squarespace (your URL contains squarespace.com)",
   "who": "The account owner, or a contributor with Admin or Billing permissions",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Billing panel",
     "expect": "Subscriptions"
    },
    {
     "do": "Under Subscriptions, click Scheduling, then click Cancel Subscription",
     "expect": "Cancel Scheduling Subscription"
    },
    {
     "do": "In the next panel, click Cancel Scheduling Subscription",
     "expect": "Confirm"
    },
    {
     "do": "Click Confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription expires at the end of the billing cycle, unless you choose to cancel it immediately",
   "notice": null,
   "refund": "Annual subscriptions cancelled in the first 14 days from purchase get a full refund automatically",
   "fees": null,
   "source_ids": [
    "a1",
    "a2",
    "a8",
    "a9",
    "a10",
    "a12",
    "a13",
    "a16",
    "a17",
    "a18",
    "a25"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Squarespace billing: standalone Acuity",
   "applies_to": "Standalone Acuity (not attached to a website), billed by Squarespace (your URL contains squarespace.com)",
   "who": "The account owner, or a contributor with Admin or Billing permissions",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the account dashboard, click the three dots at the top-right of your Acuity subscription's card, then click Billing",
     "expect": null
    },
    {
     "do": "Click your Acuity subscription, then click Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription expires at the end of the billing cycle, unless you choose to cancel it immediately",
   "notice": null,
   "refund": "Annual subscriptions cancelled in the first 14 days from purchase get a full refund automatically",
   "fees": null,
   "source_ids": [
    "a1",
    "a2",
    "a11",
    "a12",
    "a13",
    "a16",
    "a17",
    "a18",
    "a25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling an Acuity-billed subscription moves the account to the legacy free plan: your data is saved, you aren't charged, and clients can still book online",
   "evidence": "documented",
   "source_ids": [
    "a6",
    "a7",
    "a14"
   ]
  },
  {
   "type": "downgrade",
   "what": "Acuity-managed billing: in the My account panel, click Downgrade for the plan you want; the change takes effect as soon as you click",
   "evidence": "documented",
   "source_ids": [
    "a26",
    "a19",
    "a20"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying annually saves 20% compared with monthly",
   "evidence": "documented",
   "source_ids": [
    "a21"
   ]
  }
 ],
 "export": [
  {
   "data": "Client data and past appointments",
   "how": "Export client data before or after cancelling; after a Squarespace-billed subscription ends you can still view past appointments and export client data",
   "format": null,
   "limits": "After cancelling you can't make changes or book new appointments for clients",
   "source_ids": [
    "a15"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Squarespace billing: the end of the billing cycle (unless you cancel immediately). Acuity billing: you move to the legacy free plan right away",
  "data_kept": "Cancelling stops payments but doesn't immediately delete your content; on the legacy free plan your account data is saved",
  "you_lose": [
   "Squarespace-billed accounts: online booking for your clients once the subscription ends",
   "Squarespace-billed accounts: reminder and follow-up emails for existing appointments, which stay booked",
   "Squarespace-billed accounts: your client scheduling page in search results (Acuity tells search engines to remove it)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check the URL first: squarespace.com means Squarespace-managed billing, acuityscheduling.com means Acuity-managed billing",
   "Manage the subscription on a computer or in a mobile browser; it can't be managed in the Acuity Admin App",
   "Acuity-billed accounts: on the legacy free plan clients can still book online, so remove all availability from your calendar to stop new bookings",
   "Squarespace-billed accounts: delete any scheduling blocks you've added to your site",
   "A free trial can't be cancelled early: it cancels itself if you don't upgrade",
   "Cancelling a Squarespace website plan doesn't cancel Acuity: it stays active and keeps billing until you cancel it too",
   "Acuity warns that switching an Acuity-billed plan from annual to monthly means cancelling it and starting a new one, which cancels any active subscriptions you've sold to your clients"
  ]
 },
 "sources": [
  {
   "id": "a1",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Account owners and contributors with Admin or Billing permissions can cancel an Acuity subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "a2",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "If your URL contains squarespace.com, follow the steps for Squarespace-managed billing. If it contains acuityscheduling.com, follow the steps for Acuity-managed billing.",
   "supports": "how to tell which billing applies"
  },
  {
   "id": "a3",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "In Acuity, click Manage Billing or your account profile in the bottom left corner.",
   "supports": "where the Acuity-billed cancel starts"
  },
  {
   "id": "a4",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Scroll to the Current Plan section.",
   "supports": "the Current Plan section"
  },
  {
   "id": "a5",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Click Cancel Subscription, then click Confirm Cancellation.",
   "supports": "the cancel and confirm buttons"
  },
  {
   "id": "a6",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "This will downgrade you to the legacy free plan immediately.",
   "supports": "when an Acuity-billed cancellation takes effect"
  },
  {
   "id": "a7",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "You can cancel your subscription, downgrading to the legacy free plan, at any time. In this state, your account data is saved, but you aren't charged.",
   "supports": "the legacy free plan keeps data with no charge"
  },
  {
   "id": "a8",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Under Subscriptions, click Scheduling.",
   "supports": "the Scheduling subscription in the Billing panel"
  },
  {
   "id": "a9",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Click Cancel Scheduling Subscription.",
   "supports": "the confirmation panel button"
  },
  {
   "id": "a10",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/16676912939533-Canceling-your-Acuity-subscription-if-you-have-the-Squarespace-Billing-panel",
   "title": "Canceling your Acuity subscription if you have the Squarespace Billing panel",
   "publisher": "vendor",
   "quote": "Open the Billing panel",
   "supports": "where the Squarespace-billed cancel starts"
  },
  {
   "id": "a11",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "click the three dots at the top-right of your Acuity subscription's card, then click Billing.",
   "supports": "the standalone Acuity cancel path"
  },
  {
   "id": "a12",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Your subscription expires at the end of the billing cycle unless you choose to immediately cancel it.",
   "supports": "when a Squarespace-billed cancellation takes effect"
  },
  {
   "id": "a13",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "If you have an annual subscription and cancel in the first 14 days from purchase, we'll automatically issue a full refund.",
   "supports": "the 14-day annual refund"
  },
  {
   "id": "a14",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Clients can still book online if you're on the legacy free plan.",
   "supports": "bookings continue on the free plan"
  },
  {
   "id": "a15",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "You can view past appointments and export client data, but you can't make changes in Acuity or book new appointments for clients.",
   "supports": "export after cancelling"
  },
  {
   "id": "a16",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "Existing appointments aren't canceled, but reminder and follow-up emails will not be sent.",
   "supports": "reminders stop"
  },
  {
   "id": "a17",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "We will tell search engines to remove your client scheduling page from their results.",
   "supports": "the scheduling page leaves search results"
  },
  {
   "id": "a18",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "You can only manage your Acuity subscription on a computer or in a mobile browser. You can't manage it in the Acuity Admin App.",
   "supports": "not in the Admin App"
  },
  {
   "id": "a19",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process",
   "title": "Acuity billing (if you use Acuity's log in process)",
   "publisher": "vendor",
   "quote": "Click Upgrade or Downgrade for the plan you want to use.",
   "supports": "how to downgrade"
  },
  {
   "id": "a20",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process",
   "title": "Acuity billing (if you use Acuity's log in process)",
   "publisher": "vendor",
   "quote": "Changes to your plan take effect as soon as you click Upgrade or Downgrade.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "a21",
   "url": "https://acuityscheduling.com/signup.php",
   "title": "Acuity Scheduling pricing",
   "publisher": "vendor",
   "quote": "Pay annually Save 20%",
   "supports": "annual billing saves 20%"
  },
  {
   "id": "a22",
   "url": "https://support.squarespace.com/hc/en-us/articles/7157155108749-Starting-an-Acuity-Scheduling-trial",
   "title": "Starting an Acuity Scheduling trial",
   "publisher": "vendor",
   "quote": "It's not possible to cancel an Acuity trial, but if you don't upgrade to a paid plan, it will cancel itself when the trial ends.",
   "supports": "trials cancel themselves"
  },
  {
   "id": "a23",
   "url": "https://support.squarespace.com/hc/en-us/articles/7157155108749-Starting-an-Acuity-Scheduling-trial",
   "title": "Starting an Acuity Scheduling trial",
   "publisher": "vendor",
   "quote": "Canceling a subscription takes it offline and stops any payments, but doesn't immediately delete your content.",
   "supports": "content isn't deleted right away"
  },
  {
   "id": "a24",
   "url": "https://support.squarespace.com/hc/en-us/articles/205810508-Cancel-your-website-subscription",
   "title": "Cancel your website subscription",
   "publisher": "vendor",
   "quote": "These subscriptions stay active and continue to be billed after your website goes offline",
   "supports": "Acuity keeps billing after a website is cancelled"
  },
  {
   "id": "a25",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/16676912939533-Canceling-your-Acuity-subscription-if-you-have-the-Squarespace-Billing-panel",
   "title": "Canceling your Acuity subscription if you have the Squarespace Billing panel",
   "publisher": "vendor",
   "quote": "Clients won't be able to book appointments",
   "supports": "bookings stop on Squarespace billing"
  },
  {
   "id": "a26",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process",
   "title": "Acuity billing (if you use Acuity's log in process)",
   "publisher": "vendor",
   "quote": "Go to the My account panel.",
   "supports": "the My account panel (secure.acuityscheduling.com/preferences.php?action=myaccount), where an Acuity-billed plan is changed or cancelled"
  },
  {
   "id": "a27",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47334812945805-Acuity-billing-if-you-use-Acuity-s-log-in-process",
   "title": "Acuity billing (if you use Acuity's log in process)",
   "publisher": "vendor",
   "quote": "any active subscriptions you've sold to your clients will be canceled",
   "supports": "switching from annual to monthly cancels the plan and client subscriptions"
  },
  {
   "id": "a28",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "To prevent new bookings, remove all availability from your calendar.",
   "supports": "stopping bookings on the legacy free plan"
  },
  {
   "id": "a29",
   "url": "https://help.acuityscheduling.com/hc/en-us/articles/47331330723085-Cancel-your-Acuity-subscription",
   "title": "Cancel your Acuity subscription",
   "publisher": "vendor",
   "quote": "You should delete any scheduling blocks you've added to your site.",
   "supports": "removing scheduling blocks after a Squarespace-billed cancellation"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Acuity's help doesn't say whether Acuity-billed plans are refunded when cancelled",
   "No confirmation email or on-screen message after cancelling is documented",
   "How to delete an Acuity account, and how long Acuity keeps data after a subscription ends, aren't confirmed; they aren't covered in Acuity's cancel articles"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Acuity's two cancel articles and its billing article: steps, who can cancel, timing and the 14-day annual refund are confirmed",
    "Added the My account panel as the start page for Acuity-billed plans (a26)",
    "Marked lost bookings, reminder emails and the search listing as Squarespace-billed only, as the cancel article says",
    "Added tips: switching annual to monthly cancels subscriptions sold to clients (a27); remove availability (a28) and scheduling blocks (a29)",
    "Dropped the note about an older article denying refunds: both current Acuity cancel articles give the 14-day annual refund"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/acuity",
 "json": "https://stackcut.io/exits/acuity.json",
 "evidence": {
  "packet_revision": "3499e60bd566dc14aa9716a9f967c17819dd6ca63a4938be72a3e311cf59304b",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "acuity--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "acuity--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "acuity--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}