Business software · Productivity and business software

How to cancel ActivTrak

Submit ActivTrak's Cancellation Request Form at least 30 days before renewal; with less notice the MSA makes you pay the full renewal term. The plan becomes a free account at term end, with no data export, so export first. No mid-contract cancellation or refunds; partner-bought plans go through the partner.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open ActivTrak's cancel page

The short answer

  • Where: Open the Cancellation Request Form on activtrak.com and submit it at least 30 days before your renewal date (activtrak.com).
  • When it ends: At the end of the contract term, when the account becomes a free account.
  • Contract notice: At least 30 days before the renewal date; the MSA requires notice of non-renewal at least 30 days before the current term ends. How to give notice
  • Billed by someone else? Cancel with them instead: a partner.
  • Before you go: export Customer data from the paid account. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Customer data from the paid account: Use the export features in ActivTrak before the contract ends; the help article says to export any data you want to retain (.csv or .zip). Free accounts have no data export, so export before the paid plan becomes free support.activtrak.com activtrak.com

What happens to your data

Data and settings aren't deleted when the paid plan becomes free, but the free account keeps only 30 days of history and 3 GB. A free account not signed into for 30 days is marked inactive and you get a pending-deletion email; background data collection doesn't count.

What you lose

  • Data export: free accounts can't export
  • Data history beyond 30 days, and data beyond 3 GB
  • Workers beyond the 3 allowed on the free plan
  • Paid features; the free plan has limited application functionality

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Annual contract bought from ActivTrak

Web form Paid plans bought directly from ActivTrak, all billed on an annual contract basis. Who can cancel: The help article doesn't say which role must submit the form; only Admins can use the in-app self-service cart.

  1. Open the Cancellation Request Form on activtrak.com and submit it at least 30 days before your renewal dateYou should see: An ActivTrak representative will follow-up to process your request.
  2. Watch for the confirmation email sent after you submit
  3. Before the contract ends, export any data you want to keep, uninstall the agent from devices you no longer want tracked, and add all but 3 workers to the Do Not Track list
  4. If the account has a past-due balance, pay it first: email billing@activtrak.com
Confirm it worked
An email confirmation after you submit the form
Access ends
At the end of the contract term, when the account becomes a free account
Notice
At least 30 days before the renewal date; the MSA requires notice of non-renewal at least 30 days before the current term ends
Refunds
None: cancellations aren't permitted during an active contract and refunds aren't issued; fees are non-cancelable and non-refundable
Fees
With less than 30 days' notice of non-renewal, the contract renews automatically and you owe the full renewal term's fees
Open the page
Source: activtrak.com support.activtrak.com activtrak.com activtrak.com activtrak.com

Bought through an ActivTrak partner

Through sales ActivTrak packages bought from one of ActivTrak's partners. Who can cancel: The end customer, through the partner it bought from.

  1. Contact the sales team of the partner you bought ActivTrak from to cancel or change the package
  2. If the partner asks you to, complete ActivTrak's Cancellation Request Form yourself: partners have their end users fill it inYou should see: An ActivTrak representative will follow-up to process your request.
Source: support.activtrak.com activtrak.com

Questions people ask

Can I get a refund if I cancel ActivTrak?

Annual contract bought from ActivTrak: None: cancellations aren't permitted during an active contract and refunds aren't issued; fees are non-cancelable and non-refundable.

Source: support.activtrak.com activtrak.com

If I cancel ActivTrak, when does my access end?

Annual contract bought from ActivTrak: At the end of the contract term, when the account becomes a free account.

Source: support.activtrak.com activtrak.com

How do I cancel ActivTrak if I pay through a partner?

Bought through an ActivTrak partner: Contact the sales team of the partner you bought ActivTrak from to cancel or change the package. If the partner asks you to, complete ActivTrak's Cancellation Request Form yourself: partners have their end users fill it in.

Source: support.activtrak.com activtrak.com

Is there a fee to cancel ActivTrak?

Annual contract bought from ActivTrak: With less than 30 days' notice of non-renewal, the contract renews automatically and you owe the full renewal term's fees.

Source: activtrak.com support.activtrak.com

How long before renewal do I need to cancel ActivTrak?

Annual contract bought from ActivTrak: At least 30 days before the renewal date; the MSA requires notice of non-renewal at least 30 days before the current term ends.

Source: activtrak.com support.activtrak.com

What happens to my data when I cancel ActivTrak?

Data and settings aren't deleted when the paid plan becomes free, but the free account keeps only 30 days of history and 3 GB. A free account not signed into for 30 days is marked inactive and you get a pending-deletion email; background data collection doesn't count.

Source: support.activtrak.com activtrak.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Free plan: 3 worker licenses, 3 GB of data, 30 days of data history and no data export. A cancelled paid plan becomes a free account activtrak.com support.activtrak.com
  • Cheaper plan Downgrade the package, decrease licenses or remove add-ons at renewal: email renewals@activtrak.com at least 30 days before the renewal date. No refunds for mid-term reductions support.activtrak.com
  • Bundle Bundle Workforce Management and Productivity Optimization, saving 30% activtrak.com
  • Discount program Exclusive discounts for multi-year contracts activtrak.com

For AI agents

  • Send the form at least 30 days before renewal: with less notice the contract renews and the full renewal term is owed
  • Cancelling during an active contract isn't permitted, and no refunds are issued
  • Export data before the term ends: the free account the plan turns into can't export
  • Accounts with a past-due balance can't be downgraded until billing@activtrak.com resolves it
  • Deleting the account is separate: after the paid plan has ended, open the Account Deletion Request Form and select Data Erasure Request; it can take up to 30 days
  • If the package was bought from a partner, go through the partner's sales team

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/activtrak.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. ActivTrak Pricing We currently only offer annual plans. (plans are sold on annual terms)
  2. ActivTrak Pricing All ActivTrak plans are billed on an annual contract basis. (contract basis for all plans)
  3. ActivTrak Pricing Free plans are restricted to 3 workers and have limited application functionality. (what the free plan keeps)
  4. ActivTrak Pricing BUNDLE AND SAVE! Get Workforce Management + Productivity Optimization and save 30% (the bundle discount)
  5. ActivTrak Pricing We also offer exclusive discounts for multi-year contracts. (multi-year discounts)
  6. ActivTrak Pricing If you do not log in to your Free plan account for 30 days, it will be marked inactive (free account inactivity)
  7. ActivTrak Pricing and you’ll receive an email about pending deletion. (the pending-deletion email for inactive free accounts)
  8. Make Changes to Your ActivTrak Package Submit the Cancellation Request Form at least 30 days before your renewal date. (the form and the 30-day deadline)
  9. Make Changes to Your ActivTrak Package You'll receive an email confirmation after submitting. (how to confirm it worked)
  10. Make Changes to Your ActivTrak Package Canceling your paid account downgrades your account to a free account at the end of your contract term (when access ends)
  11. Make Changes to Your ActivTrak Package your data and settings are not deleted (data is kept after the account becomes free)
  12. Make Changes to Your ActivTrak Package Export any data you want to retain (export before the paid account ends)
  13. Make Changes to Your ActivTrak Package account cancellations are not permitted during an active contract; refunds will not be issued. (no mid-contract cancellation and no refund)
  14. Make Changes to Your ActivTrak Package If you bought your ActivTrak package from one of our partners, you must reach out to their sales team (partner-billed accounts)
  15. Make Changes to Your ActivTrak Package Open the Account Deletion Request Form and select Data Erasure Request. (the deletion route)
  16. Make Changes to Your ActivTrak Package Deletion requests are only accepted after your paid account has ended (when deletion is possible)
  17. Cancellation Request Form An ActivTrak representative will follow-up to process your request. (what happens after the form is submitted)
  18. ActivTrak Master Subscription Agreement the Online Service will automatically renew for additional terms equal in duration to the initial Term (automatic renewal)
  19. ActivTrak Master Subscription Agreement notice of non-renewal of at least (30) days prior to the end of the then-current Term (30 days' notice of non-renewal)
  20. ActivTrak Master Subscription Agreement the Customer will be responsible for the full Renewal Term fees (late notice means paying the renewal term)
  21. ActivTrak Master Subscription Agreement all Fees paid and payable to ActivTrak hereunder are non-cancelable and non-refundable (fees are non-refundable)
  22. ActivTrak Master Subscription Agreement Customer may use the export features within the Online Service to export Customer Data in .csv, .zip format (export formats before termination)
  23. ActivTrak Master Subscription Agreement After such effective date of termination, ActivTrak shall have no obligation to maintain or provide any Customer Data (no duty to keep data after termination)
  24. ActivTrak Refund Policy AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. (no refunds for partial periods)
  25. Make Changes to Your ActivTrak Package Email renewals@activtrak.com at least 30 days before your renewal date. (downgrades and license decreases by email before renewal)
  26. Make Changes to Your ActivTrak Package Per ActivTrak's Master Subscription Agreement (MSA), the following changes are only permitted at contract renewal. (reductions only at renewal)
  27. Make Changes to Your ActivTrak Package Refunds are not issued for mid-term license reductions. (no refund for mid-term reductions)
  28. Make Changes to Your ActivTrak Package 3 worker licenses and 3 GB of data (free account limits)
  29. Make Changes to Your ActivTrak Package 30 days of data history (free account history limit)
  30. Make Changes to Your ActivTrak Package No data export (free accounts can't export)
  31. Make Changes to Your ActivTrak Package Uninstall Agents from any devices you no longer want to track (prepare devices before the paid account ends)
  32. Make Changes to Your ActivTrak Package Add all but 3 workers to the Do Not Track list (prepare for the 3-worker free limit)
  33. Make Changes to Your ActivTrak Package Contact billing@activtrak.com to resolve any outstanding balance first. (past-due balances must be paid first)
  34. Make Changes to Your ActivTrak Package deletion requests may take up to 30 days to process. (deletion processing time)
  35. Cancellation If you are a partner and need to have an account cancelled, please have your end user complete this form. (partners have the end user submit the form)
  36. Cancellation Please complete the following form to initiate your cancellation request. (the form starts the request)
  37. ActivTrak Pricing Background data collection doesn’t count as activity—you must log in. (free-account inactivity needs a sign-in)

Not confirmed yet

  • The help article doesn't say which user role can submit the cancellation form
  • The export steps inside the app aren't described in the help article; the agreement names only the .csv and .zip formats
  • How long ActivTrak keeps data after a free account is deleted for inactivity isn't stated
  • The steps for a partner-billed cancellation are set by each partner; ActivTrak's pages only say to contact the partner's sales team

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).