{
 "id": "activtrak",
 "name": "ActivTrak",
 "category": "productivity",
 "website": "https://www.activtrak.com",
 "domains": [
  "activtrak.com"
 ],
 "summary": "Submit ActivTrak's Cancellation Request Form at least 30 days before renewal; with less notice the MSA makes you pay the full renewal term. The plan becomes a free account at term end, with no data export, so export first. No mid-contract cancellation or refunds; partner-bought plans go through the partner.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Annual contract bought from ActivTrak",
   "applies_to": "Paid plans bought directly from ActivTrak, all billed on an annual contract basis",
   "who": "The help article doesn't say which role must submit the form; only Admins can use the in-app self-service cart",
   "method": "form",
   "start_url": "https://activtrak.com/cancellation/",
   "steps": [
    {
     "do": "Open the Cancellation Request Form on activtrak.com and submit it at least 30 days before your renewal date",
     "expect": "An ActivTrak representative will follow-up to process your request."
    },
    {
     "do": "Watch for the confirmation email sent after you submit",
     "expect": null
    },
    {
     "do": "Before the contract ends, export any data you want to keep, uninstall the agent from devices you no longer want tracked, and add all but 3 workers to the Do Not Track list",
     "expect": null
    },
    {
     "do": "If the account has a past-due balance, pay it first: email billing@activtrak.com",
     "expect": null
    }
   ],
   "confirm_by": "An email confirmation after you submit the form",
   "effective": "At the end of the contract term, when the account becomes a free account",
   "notice": "At least 30 days before the renewal date; the MSA requires notice of non-renewal at least 30 days before the current term ends",
   "refund": "None: cancellations aren't permitted during an active contract and refunds aren't issued; fees are non-cancelable and non-refundable",
   "fees": "With less than 30 days' notice of non-renewal, the contract renews automatically and you owe the full renewal term's fees",
   "source_ids": [
    "s1",
    "s2",
    "s8",
    "s9",
    "s10",
    "s12",
    "s13",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s24",
    "s31",
    "s32",
    "s33",
    "s36"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through an ActivTrak partner",
   "applies_to": "ActivTrak packages bought from one of ActivTrak's partners",
   "who": "The end customer, through the partner it bought from",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the sales team of the partner you bought ActivTrak from to cancel or change the package",
     "expect": null
    },
    {
     "do": "If the partner asks you to, complete ActivTrak's Cancellation Request Form yourself: partners have their end users fill it in",
     "expect": "An ActivTrak representative will follow-up to process your request."
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s35",
    "s17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan: 3 worker licenses, 3 GB of data, 30 days of data history and no data export. A cancelled paid plan becomes a free account",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s10",
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade the package, decrease licenses or remove add-ons at renewal: email renewals@activtrak.com at least 30 days before the renewal date. No refunds for mid-term reductions",
   "evidence": "documented",
   "source_ids": [
    "s25",
    "s26",
    "s27"
   ]
  },
  {
   "type": "bundle",
   "what": "Bundle Workforce Management and Productivity Optimization, saving 30%",
   "evidence": "documented",
   "source_ids": [
    "s4"
   ]
  },
  {
   "type": "discount_program",
   "what": "Exclusive discounts for multi-year contracts",
   "evidence": "documented",
   "source_ids": [
    "s5"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer data from the paid account",
   "how": "Use the export features in ActivTrak before the contract ends; the help article says to export any data you want to retain",
   "format": ".csv or .zip",
   "limits": "Free accounts have no data export, so export before the paid plan becomes free",
   "source_ids": [
    "s12",
    "s22",
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of your contract term; the account then continues as a free account",
  "data_kept": "Data and settings aren't deleted when the paid plan becomes free, but the free account keeps only 30 days of history and 3 GB. A free account not signed into for 30 days is marked inactive and you get a pending-deletion email; background data collection doesn't count",
  "you_lose": [
   "Data export: free accounts can't export",
   "Data history beyond 30 days, and data beyond 3 GB",
   "Workers beyond the 3 allowed on the free plan",
   "Paid features; the free plan has limited application functionality"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Send the form at least 30 days before renewal: with less notice the contract renews and the full renewal term is owed",
   "Cancelling during an active contract isn't permitted, and no refunds are issued",
   "Export data before the term ends: the free account the plan turns into can't export",
   "Accounts with a past-due balance can't be downgraded until billing@activtrak.com resolves it",
   "Deleting the account is separate: after the paid plan has ended, open the Account Deletion Request Form and select Data Erasure Request; it can take up to 30 days",
   "If the package was bought from a partner, go through the partner's sales team"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "We currently only offer annual plans.",
   "supports": "plans are sold on annual terms"
  },
  {
   "id": "s2",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "All ActivTrak plans are billed on an annual contract basis.",
   "supports": "contract basis for all plans"
  },
  {
   "id": "s3",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "Free plans are restricted to 3 workers and have limited application functionality.",
   "supports": "what the free plan keeps"
  },
  {
   "id": "s4",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "BUNDLE AND SAVE! Get Workforce Management + Productivity Optimization and save 30%",
   "supports": "the bundle discount"
  },
  {
   "id": "s5",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "We also offer exclusive discounts for multi-year contracts.",
   "supports": "multi-year discounts"
  },
  {
   "id": "s6",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "If you do not log in to your Free plan account for 30 days, it will be marked inactive",
   "supports": "free account inactivity"
  },
  {
   "id": "s7",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "and you’ll receive an email about pending deletion.",
   "supports": "the pending-deletion email for inactive free accounts"
  },
  {
   "id": "s8",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Submit the Cancellation Request Form at least 30 days before your renewal date.",
   "supports": "the form and the 30-day deadline"
  },
  {
   "id": "s9",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "You'll receive an email confirmation after submitting.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s10",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Canceling your paid account downgrades your account to a free account at the end of your contract term",
   "supports": "when access ends"
  },
  {
   "id": "s11",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "your data and settings are not deleted",
   "supports": "data is kept after the account becomes free"
  },
  {
   "id": "s12",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Export any data you want to retain",
   "supports": "export before the paid account ends"
  },
  {
   "id": "s13",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "account cancellations are not permitted during an active contract; refunds will not be issued.",
   "supports": "no mid-contract cancellation and no refund"
  },
  {
   "id": "s14",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "If you bought your ActivTrak package from one of our partners, you must reach out to their sales team",
   "supports": "partner-billed accounts"
  },
  {
   "id": "s15",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Open the Account Deletion Request Form and select Data Erasure Request.",
   "supports": "the deletion route"
  },
  {
   "id": "s16",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Deletion requests are only accepted after your paid account has ended",
   "supports": "when deletion is possible"
  },
  {
   "id": "s17",
   "url": "https://activtrak.com/cancellation/",
   "title": "Cancellation Request Form",
   "publisher": "vendor",
   "quote": "An ActivTrak representative will follow-up to process your request.",
   "supports": "what happens after the form is submitted"
  },
  {
   "id": "s18",
   "url": "https://www.activtrak.com/msa-agreement/",
   "title": "ActivTrak Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "the Online Service will automatically renew for additional terms equal in duration to the initial Term",
   "supports": "automatic renewal"
  },
  {
   "id": "s19",
   "url": "https://www.activtrak.com/msa-agreement/",
   "title": "ActivTrak Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "notice of non-renewal of at least (30) days prior to the end of the then-current Term",
   "supports": "30 days' notice of non-renewal"
  },
  {
   "id": "s20",
   "url": "https://www.activtrak.com/msa-agreement/",
   "title": "ActivTrak Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "the Customer will be responsible for the full Renewal Term fees",
   "supports": "late notice means paying the renewal term"
  },
  {
   "id": "s21",
   "url": "https://www.activtrak.com/msa-agreement/",
   "title": "ActivTrak Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "all Fees paid and payable to ActivTrak hereunder are non-cancelable and non-refundable",
   "supports": "fees are non-refundable"
  },
  {
   "id": "s22",
   "url": "https://www.activtrak.com/msa-agreement/",
   "title": "ActivTrak Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Customer may use the export features within the Online Service to export Customer Data in .csv, .zip format",
   "supports": "export formats before termination"
  },
  {
   "id": "s23",
   "url": "https://www.activtrak.com/msa-agreement/",
   "title": "ActivTrak Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "After such effective date of termination, ActivTrak shall have no obligation to maintain or provide any Customer Data",
   "supports": "no duty to keep data after termination"
  },
  {
   "id": "s24",
   "url": "https://www.activtrak.com/refund-policy/",
   "title": "ActivTrak Refund Policy",
   "publisher": "vendor",
   "quote": "AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.",
   "supports": "no refunds for partial periods"
  },
  {
   "id": "s25",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Email renewals@activtrak.com at least 30 days before your renewal date.",
   "supports": "downgrades and license decreases by email before renewal"
  },
  {
   "id": "s26",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Per ActivTrak's Master Subscription Agreement (MSA), the following changes are only permitted at contract renewal.",
   "supports": "reductions only at renewal"
  },
  {
   "id": "s27",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Refunds are not issued for mid-term license reductions.",
   "supports": "no refund for mid-term reductions"
  },
  {
   "id": "s28",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "3 worker licenses and 3 GB of data",
   "supports": "free account limits"
  },
  {
   "id": "s29",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "30 days of data history",
   "supports": "free account history limit"
  },
  {
   "id": "s30",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "No data export",
   "supports": "free accounts can't export"
  },
  {
   "id": "s31",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Uninstall Agents from any devices you no longer want to track",
   "supports": "prepare devices before the paid account ends"
  },
  {
   "id": "s32",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Add all but 3 workers to the Do Not Track list",
   "supports": "prepare for the 3-worker free limit"
  },
  {
   "id": "s33",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "Contact billing@activtrak.com to resolve any outstanding balance first.",
   "supports": "past-due balances must be paid first"
  },
  {
   "id": "s34",
   "url": "https://support.activtrak.com/hc/en-us/articles/360038363992",
   "title": "Make Changes to Your ActivTrak Package",
   "publisher": "vendor",
   "quote": "deletion requests may take up to 30 days to process.",
   "supports": "deletion processing time"
  },
  {
   "id": "s35",
   "url": "https://activtrak.com/cancellation/",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "If you are a partner and need to have an account cancelled, please have your end user complete this form.",
   "supports": "partners have the end user submit the form"
  },
  {
   "id": "s36",
   "url": "https://activtrak.com/cancellation/",
   "title": "Cancellation",
   "publisher": "vendor",
   "quote": "Please complete the following form to initiate your cancellation request.",
   "supports": "the form starts the request"
  },
  {
   "id": "s37",
   "url": "https://www.activtrak.com/pricing",
   "title": "ActivTrak Pricing",
   "publisher": "vendor",
   "quote": "Background data collection doesn’t count as activity—you must log in.",
   "supports": "free-account inactivity needs a sign-in"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The help article doesn't say which user role can submit the cancellation form",
   "The export steps inside the app aren't described in the help article; the agreement names only the .csv and .zip formats",
   "How long ActivTrak keeps data after a free account is deleted for inactivity isn't stated",
   "The steps for a partner-billed cancellation are set by each partner; ActivTrak's pages only say to contact the partner's sales team"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the MSA terms: automatic renewal, notice of non-renewal at least 30 days before the term ends, and the full renewal term owed with late notice",
    "Added the free account's limits from the help article (3 workers, 3 GB, 30 days of history, no data export), so export must happen before the term ends",
    "Added downgrades and license decreases at renewal by email to renewals@activtrak.com, with no refunds for mid-term reductions",
    "Added the pre-cancel steps (uninstall agents, Do Not Track list), the past-due balance rule and the 30-day deletion processing time",
    "Export: the agreement names .csv and .zip formats; partners have their end user complete the cancellation form",
    "Corrected the help article's title to Make Changes to Your ActivTrak Package",
    "The help article's quotes were confirmed by reading the article; its bot check stops the automatic quote re-check"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/activtrak",
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  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
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   "status": "current",
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  "routes": [
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    "route_id": "activtrak--sales-contract--r1",
    "channel": "sales_contract",
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}