How to cancel Zapier

Before you cancel

Export first

• Zap run history: Open Zap History, tick the runs you want (or select up to 5,000 at a time), click Download X, choose CSV or JSON, then click Download; the file is emailed to the account's email address (CSV or JSON). Up to 5,000 Zap runs per export; Zap run data stays in the account for 29 to 69 days help.zapier.com zapier.com
• Account data and Zap workflows: Use Export your Zapier Account Data and Export your Zap Workflows, linked from Zapier's Data Retention/Deletion/Export page (they open the account's data settings). Tables, Forms, Chatbots and Agents data is exported by contacting Support through the Get Help page zapier.com

What happens to your data

Moving to Free keeps existing data (over-limit assets just can't grow). Zap run data stays 29 to 69 days in the account and up to 4 months in backups. Deleting the account is permanent and takes up to 2 days.

What you lose

• Zaps with more than one action step, which are turned off
• Zap runs that use a premium app, which are held
• Shared app connections on Team or Enterprise accounts, which are disconnected
• AI Fields and enrichments in Zapier Tables

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan gives 100 tasks a month and Zaps with one trigger and one action; Zaps with more than one action step are turned off, and runs that use premium apps are held help.zapier.com help.zapier.com
• Cheaper plan Move to a lower-tier paid plan (Billing and usage, Manage, select the lower plan). It takes effect at the end of the billing cycle, and lower tiers include fewer tasks per month help.zapier.com
• Pay yearly Prepaying for an annual plan costs 33% less than paying monthly help.zapier.com
• Student or nonprofit price Non-profits get 15% off any paid plan (pay-per-task charges excluded) help.zapier.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Zapier from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• There is no Cancel button: selecting the Free plan is the cancellation
• Under the Terms of Service, none of these cancels: an email, chat or phone request; removing or suspending your card; or a cancellation confirmation from anyone other than Zapier
• Cancelling the plan does not affect add-ons, which are separate subscriptions: cancel each one in Billing and usage. Cancelling an add-on gives a pro-rated account credit for the rest of the cycle, not a refund
• Pay-per-task charges from the current cycle can still arrive after cancelling
• A 7-day re-trial with a card on file becomes a paid plan unless cancelled before it ends; the 14-day new-user trial without a card needs nothing
• On Team plans only the account owner can change the plan
• Deleting the account (Settings, Security and data) is separate from cancelling and permanent; an organization owner must first transfer ownership

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/zapier.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Cancel your Zapier plan To cancel your Zapier subscription, you must select the Free Zapier plan. There is no separate "Cancel" button. (cancelling means selecting the Free plan)
2. Cancel your Zapier plan Visit the Billing and usage page. Click the Manage button. Select Zapier's Free plan. (the cancel steps and where they start)
3. Cancel your Zapier plan The change will take effect at the end of the current billing cycle, and you'll receive no new charges for the plan (when cancelling takes effect)
4. Cancel your Zapier plan If you decide to cancel, you will still have access to the features of your current plan until the end of that billing cycle. Zapier subscriptions are non-refundable. (access until the cycle ends, and no refunds)
5. Cancel your Zapier plan If you used pay-per-task billing, you may receive charges related to extra tasks after canceling. (pay-per-task charges after cancelling)
6. Cancel your Zapier plan Canceling your paid Zapier account does not affect existing add-ons. (add-ons are not cancelled with the plan)
7. Cancel your Zapier plan If you do not cancel before the trial ends, your account will automatically upgrade to a paid plan and you will be charged. (the 7-day re-trial converts to paid)
8. Cancel your Zapier plan If you do not enter a card, you will not be billed at the end of the trial, and you do not need to do anything. (the 14-day trial without a card needs no action)
9. Zapier refund policy Once a charge is processed, it is considered final and will not be refunded (no refunds)
10. Upgrade or downgrade your Zapier plan Only the account owner can make plan changes on Zapier for Teams plans. On Enterprise plans, the account owner and any super admins can make plan changes. (who can change or cancel the plan)
11. Upgrade or downgrade your Zapier plan When you downgrade to a lower tier, changes occur at the end of that monthly or annual billing cycle, not immediately. (downgrades take effect at the end of the cycle)
12. Zapier Terms of Service UNLESS YOU DOWNGRADE OR CANCEL YOUR SUBSCRIPTION PRIOR TO YOUR RENEWAL DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR ANOTHER SUBSCRIPTION TERM (auto-renewal unless cancelled before the renewal date)
13. Zapier Terms of Service the following do not constitute cancellation of a paid plan or termination of your Zapier Account: (i) an email, chat, or phone request to cancel (email, chat or phone requests don't cancel)
14. Zapier Terms of Service Once you delete your Zapier Account, neither your Zapier Account nor your Customer Content can be restored or recovered in any way (deleting the account is permanent)
15. Zapier Enterprise Agreement Either party may elect not to auto-renew by providing at least fifteen (15) days' prior written notice to the other party. (the 15-day non-renewal notice)
16. Zapier Enterprise Agreement Notices to Zapier from Customer under this Section shall be provided to receivables@zapier.com. (where to send the non-renewal notice)
17. Zapier Enterprise Agreement All payment obligations are non-cancelable, and Fees and expenses are non-refundable, except as expressly set out in this Agreement or as required by applicable law. (Enterprise fees and refunds)
18. Zapier Enterprise Agreement Customer Content is retained in the Service and then deleted according to Zapier's Data Retention/Deletion/Export Schedule. (Enterprise data after termination)
19. What's included in Zapier's Free plan? 100 tasks per month to use between Zap workflows and MCP server actions (the Free plan task limit)
20. What's included in Zapier's Free plan? Create Zap workflows with one trigger and one action (Free plan Zaps are two-step)
21. What happens when you downgrade your Zapier plan? Zap workflows with more than one action step will be turned off (multi-step Zaps are turned off on Free)
22. What happens when you downgrade your Zapier plan? Zap runs will be held if they use a premium app or have more than one action (runs using premium apps are held)
23. What happens when you downgrade your Zapier plan? shared app connections will be disconnected once your account is downgraded (shared connections are lost on Team or Enterprise)
24. What happens when you downgrade your Zapier plan? You'll lose access to AI Fields and enrichments in Zapier Tables. (Tables AI features are lost)
25. What happens when you downgrade your Zapier plan? you will not lose any existing data (data is kept when moving to a lower plan)
26. Discounts for Zapier plans When you select and prepay for an annual plan, you automatically receive a 33% discount in comparison to the monthly plan. (the annual billing discount)
27. Discounts for Zapier plans Zapier gladly offers non-profits a 15% discount on any paid plan (excluding any pay-per-task charges). (the non-profit discount)
28. Export your Zap history You can export up to 5,000 Zap runs at a time. (the Zap history export limit)
29. Data Retention/Deletion/Export Export your Zapier Account Data (the account data export)
30. Data Retention/Deletion/Export Export your Zap Workflows (the Zap workflow export)
31. Data Retention/Deletion/Export 7 days in logs. 29-69 days in your Zapier account. (how long Zap run data is kept)
32. Data Retention/Deletion/Export contact Support through our Get Help page (Tables, Forms, Chatbots and Agents exports go through Support (Export Options column))
33. Delete your Zapier account To cancel your paid plan without deleting your account, you can downgrade to the Free plan. (cancelling is not deleting)
34. Delete your Zapier account The owner must transfer ownership of the organization to another member before they can delete their account. (organization owners must transfer ownership before deleting)
35. Delete your Zapier account It may take up to 2 days for your account to be completely deleted. (how long deletion takes)
36. Delete your Zapier account You can permanently delete your Zapier account from your Security and data settings. (where the account is deleted)
37. Data Retention/Deletion/Export Up to 4 months in backups. (backup retention)
38. Zapier Enterprise Agreement Unless otherwise stated in the applicable Order Form, Customer's subscription to the Service will automatically renew for another Subscription Term on the same plan (Enterprise auto-renewal)
39. Zapier Enterprise Agreement Notices, requests, and approvals under this Agreement must be in writing via email and will be deemed given upon delivery. (how notice is given and when it counts)
40. Upgrade or downgrade your Zapier plan Select the lower-tier plan you want. (the downgrade step)
41. Upgrade or downgrade your Zapier plan Lower-tier plans include fewer tasks per month. (lower tiers include fewer tasks)
42. Export your Zap history After you make your selection, a Download X button will appear (the Download X step)
43. Export your Zap history CSV to export Zap runs in the CSV file format. (the CSV format)
44. Export your Zap history JSON to export Zap runs in the JSON file format. (the JSON format)
45. Export your Zap history to email the export to the email address used on your Zapier account (the export arrives by email)
46. Zapier Terms of Service (ii) revoking or suspending any form of payment put on record with Zapier to pay your Zapier Account Fees (removing or suspending a card doesn't cancel)
47. Zapier Terms of Service (iii) any cancellation or termination confirmation from a party other than Zapier (a third party's cancellation confirmation doesn't count)
48. What is a Zapier add-on? Add-ons are separate subscriptions for Zapier products like Zapier Chatbot and Zapier Agents. (add-ons are separate subscriptions)
49. What is a Zapier add-on? Click Manage for the add-on you want to cancel. Select your add-on's Free plan. Click Checkout. (the add-on cancel steps)
50. What is a Zapier add-on? On the next page, review the information and click Update account. (the add-on confirm step)
51. What is a Zapier add-on? When you cancel an add-on, your Zapier account receives a pro-rated credit, equal to the number of days until the end of the current billing cycle. (cancelling an add-on gives a pro-rated credit)

Not confirmed yet

• What the Billing and usage page shows once the switch to Free is scheduled (the on-screen confirmation) is not documented
• Whether the cancel flow asks for a reason or shows an offer is not documented
• The file format of the account data and Zap workflow exports is not documented
• No App Store, Google Play or cloud-marketplace billing is documented on the pages read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).