How to cancel your WordPress subscription

Before you cancel

Export first

• Posts, pages and other site content: Go to Tools, then Export, and export everything (All content) or chosen content types (XML (WXR); larger exports (about 1,000+ pages or posts) arrive by email as a .zip of XML files). Media is downloaded separately by exporting the media library wordpress.com
• Full site backup: Download a full backup. Business or Commerce plan only wordpress.com

What happens to your data

On the free plan your pages, posts and media stay. A closed account can be restored within 30 days, then it and its data are purged.

What you lose

• Plugins, removed along with their data, and content added through plugins
• A theme that needs a higher plan
• WordAds earnings (past earnings remain)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Downgrade to a lower plan: billing section, Active upgrades, the plan, View plans, then Downgrade on the lower plan. Within the refund period the price difference is refunded; after it, unused time is neither refunded nor credited wordpress.com
• Free plan Let the plan lapse to the free plan: pages, posts and media stay, but plugins are removed with their data and content added through plugins is lost wordpress.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to WordPress.com from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: Before you cancel or remove, the flow shows what you will lose and asks you to tick a confirmation checkbox
• Sign in as the account that bought the subscription: renewal emails go to that account, which may not be the site owner
• Yearly plans charge one month before they expire, and the Terms require cancelling at least a month before the end of an annual term
• Cancelling only stops renewal; removing the purchase within the refund window is what refunds
• Plans, domains and add-ons renew separately: cancel each purchase
• An account can't be closed while it has active purchases; closing deletes every site (restorable for 30 days)

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/wordpress_com.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

1. Refunds Visit the billing section of your account. (where the flow starts (the page links the billing section to https://my.wordpress.com/me/billing))
2. Downgrade your plan Active upgrades (the Active upgrades list)
3. Refunds Scroll to the bottom of the page and click Cancel in the (the Cancel subscription step)
4. Refunds Review what you will lose, select the confirmation checkbox, then click the (the confirm step)
5. Automatic renewal Enable auto-renew (the auto-renew toggle)
6. Automatic renewal By default, WordPress.com plans, domains, and other subscriptions are set to automatically renew to ensure no disruption (each purchase renews automatically)
7. Automatic renewal Yearly plans renew one month before the expiration date (when yearly plans charge)
8. Automatic renewal For monthly plans, automatic renewal occurs on the expiration date. (when monthly plans charge)
9. Automatic renewal to the email address on the WordPress.com account that owns the subscription, which may not be the site owner (who owns the subscription)
10. Automatic renewal If automatic renewal is turned off, your subscription will expire on its expiration date. (when access ends)
11. Automatic renewal You'll have a short grace period to renew manually before the subscription is removed. (the grace period)
12. WordPress.com Terms of Service You must cancel at least one month before the scheduled end date of any annual subscription and at least 24 hours before the end of any shorter subscription period. (the notice needed before renewal)
13. Refunds Scroll down to the bottom and click Remove in the (the Remove subscription step)
14. Refunds This removes the purchase immediately and refunds the eligible amount. (removing ends the purchase now and refunds)
15. Refunds Canceling a subscription does not issue a refund on its own (cancelling alone doesn't refund)
16. Refunds WordPress.com annual, two-year, and three-year plans are refundable within 14 days of purchase or renewal. (the refund window for annual plans)
17. Refunds WordPress.com monthly plans are refundable within 7 days of purchase or renewal. (the refund window for monthly plans)
18. Refunds Domain name registrations and renewals are refundable if the domain name is canceled within 96 hours (4 days). (the domain refund window)
19. Refunds Add-ons can be refunded within 14 days of purchase or renewal. (the add-on refund window)
20. Refunds If you register a free domain name with your plan and request a refund after the 96-hour domain refund period, we will credit the difference (bundled free domains reduce a late refund)
21. WordPress.com Terms of Service In all other cases, there are no refunds and all payments are final. (no refunds outside the policy)
22. Downgrade your plan Click the plan you want to downgrade. (starting a downgrade)
23. Downgrade your plan click the Downgrade button (the Downgrade button on the lower plan)
24. Downgrade your plan Downgrading within the refund period refunds the price difference to your original payment method. (refund of the difference inside the window)
25. Downgrade your plan After the refund period, the unused time on your current plan is not refunded and does not become credit toward the lower plan. (no credit after the window)
26. Downgrade your plan Your pages, posts, and media remain, but content added through plugins will be lost. (what the free plan keeps)
27. Downgrade your plan Your site loses access to plugins, and any installed plugins will be removed along with their data. (plugins are removed)
28. Export your content Tools → Export (where the export is)
29. Export your content to export everything, or select specific types of content (what can be exported)
30. Export your content Your content is saved as an XML file (or a WXR file), which is a standard file format that can be read by WordPress and many other website platforms. (the export format)
31. Export your content you will receive an email with a single .zip file containing multiple XML files (large exports come by email)
32. Export your content exporting your media library (media is exported separately)
33. Export your content can download a full backup or restore from a backup at any time. (full backups on Business or Commerce plans)
34. Downgrade your plan Your theme changes only if it needs a higher plan than the one you're moving to. (themes that need a higher plan)
35. Downgrade your plan If you downgrade to a plan that doesn't support WordAds, you'll stop earning revenue, but past earnings remain. (WordAds earnings stop)
36. Close your account You cannot close an account that still has active purchases on it. (purchases must go before closing)
37. Close your account If you closed your WordPress.com account in error, you can restore the account within 30 days. (the 30-day restore window)
38. Close your account After 30 days, the account and all of its associated data are purged from our system and cannot be recovered. (data is purged after 30 days)
39. Close your account All your sites and content will be deleted. (closing deletes every site)
40. WordPress.com Terms of Service you authorize us to automatically charge the then-applicable fees and Taxes for each subsequent subscription period until the subscription is canceled. (automatic renewal in the Terms)
41. Cancel a purchase Complete the cancellation survey to confirm the cancellation. (the survey step that completes a cancellation)
42. Cancel a purchase The purchase page will now show a notice at the top stating when the purchase will expire (how to confirm a cancellation)
43. Cancel a purchase Only the user who purchased a subscription can cancel it. If someone else on your site bought the plan, ask them to cancel it from their account. (who can cancel)
44. Refunds The 100-year plan is refundable within 120 days. (the 100-year plan refund window)

Not confirmed yet

• Whether plans bought in the WordPress or Jetpack mobile apps are billed by Apple or Google isn't stated on the cancel, refunds or manage-purchases pages, so there's no App Store or Google Play route
• WordPress VIP and other enterprise contracts were not researched

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).