How to cancel Waitwhile

Before you cancel

Export first

• Reports, customer data and settings: Download them before deleting the account. The deletion article doesn't say how to download them. Must be done before deletion: once the account is deleted, the data is permanently erased and cannot be recovered help.waitwhile.com

What happens to your data

Waitwhile keeps customer data for two years from when it is first entered and deletes it when the agreement expires; no number of days is given. Deleting the account erases all data permanently, and an account with no login for 6 months is deleted automatically.

What you lose

• Paid plan features once the billing period ends
• The unused part of the term: no refunds or credits
• All account data once the account is deleted, which cannot be recovered
• The account itself if it is not logged into for 6 months

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Lower your tier (fewer locations or visits) in Account Settings, Plan & Billing: click Edit and move the slider left; the prorated difference is credited to future invoices. Moving to a lower plan with Change plan takes effect at your next renewal date. The pricing FAQ instead says downgrades take effect instantly with unused fees credited to the next invoice help.waitwhile.com help.waitwhile.com
• Free plan Free plan, which you can use for as long as you want; it lets you waitlist up to 50 guests each month help.waitwhile.com waitwhile.com
• Pay yearly Annual plans get a 20% discount waitwhile.com help.waitwhile.com
• Student or nonprofit price 10% off the license fee for government, education and nonprofit organizations: contact support with proof of status help.waitwhile.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The flow may ask for feedback or a reason before the final confirm. No retention offers are documented
• Plans renew automatically at the end of each billing cycle and charge the card on file
• Unpaid invoices must be cleared before a cancellation can go through
• Deleting the account is a separate step from cancelling: cancel the paid plan first, download what you need, and use Owner credentials
• Unused SMS message credits stay on the account after cancelling but are never refunded
• You can reactivate at any time by selecting a plan in the billing section

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/waitwhile.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How do I cancel my subscription? Use your administrator credentials to log in to your Waitwhile account. (who logs in to cancel)
2. How do I cancel my subscription? Click on Account avatar icon in the upper-left corner of the dashboard. (the first cancel step)
3. How do I cancel my subscription? Select Account Settings from the dropdown menu. (the menu to choose)
4. How do I cancel my subscription? Go to the Plans & Billing section. (the section to open)
5. How do I cancel my subscription? Click on End subscription (the button that ends the subscription)
6. How do I cancel my subscription? Follow the on-screen prompts to confirm your cancelation and review the access level changes (the confirmation prompts)
7. How do I cancel my subscription? You may be asked to provide feedback or reasons for canceling. (the feedback step before confirming)
8. How do I cancel my subscription? Once confirmed, your subscription will be set to end at the conclusion of your current billing cycle. (when the subscription ends)
9. How do I cancel my subscription? You will retain access to your account until the end of your current billing period. (access until the period ends)
10. How do I cancel my subscription? After this period, your account will be downgraded to the Free plan. (the Free plan after cancelling)
11. How do I cancel my subscription? Any unpaid invoices must be cleared before the subscription can be canceled. (unpaid invoices block cancelling)
12. How do I cancel my subscription? cancellation may not result in an immediate refund unless stated in the terms of service. (annual cancellations may not refund at once)
13. How do I cancel my subscription? You can reactivate your subscription at any time by selecting a plan in the billing section. (reactivating)
14. How do I cancel my subscription? If you do not log into your account for 6 months it will be automatically deleted. (accounts with no login are deleted)
15. How do I cancel my subscription? to confirm the account deletion. (typing DELETE confirms the account deletion (cancel article))
16. Waitwhile pricing FAQs No refunds or credits are issued. (no refunds or credits)
17. Waitwhile pricing FAQs Cancellation will take effect at the end of the current billing cycle. (cancellation at the end of the cycle)
18. Waitwhile pricing FAQs Downgrades will take effect instantly and any unused fees will be credited to your next invoice (downgrades take effect instantly (conflicts with the plan-update article))
19. How do I update my subscription plan Downgrades to a lower subscription plan will take effect upon your next renewal date. (downgrade at the next renewal date)
20. How do I update my subscription plan click Change plan. (the Change plan button)
21. Waitwhile pricing FAQs You can use the Free plan for as long as you want or need. (the free plan has no time limit)
22. Waitwhile pricing You can waitlist up to 50 guests each month on the free plan. (free plan waitlist limit)
23. Waitwhile pricing Save 20% on annual billing. (annual billing discount)
24. Waitwhile pricing FAQs Annual plans receive a 20% discount. (annual plans discount)
25. How to delete your Waitwhile account Access your Waitwhile account with your Owner credentials. (who can delete the account)
26. How to delete your Waitwhile account Deleting your account is permanent, so ensure you have downloaded any necessary information before proceeding. (deletion is permanent)
27. How to delete your Waitwhile account Once the account is deleted, all associated data is permanently erased and cannot be recovered. (data is erased and not recoverable)
28. How to delete your Waitwhile account Before deleting your account, download any reports, customer data, or settings you may need in the future. (what to export first)
29. How to delete your Waitwhile account Before deleting your account, you need to cancel your paid subscription. (cancel the paid plan before deleting)
30. How to delete your Waitwhile account In the Account Settings menu, scroll to Plans & Pricing (where deletion starts)
31. How to delete your Waitwhile account From Plans & Pricing, select Delete Waitwhile account (the delete option)
32. Waitwhile Free, Starter and Business terms the subscription will automatically renew at the end of each billing cycle (automatic renewal)
33. Waitwhile pricing FAQs Your credit card will be charged on your monthly or annual renewal date for the upcoming period. (the card is charged on the renewal date)
34. Waitwhile Free, Starter and Business terms Customer may cancel a Free, Starter, or Business Subscription at any time (self-serve plans can be cancelled at any time)
35. Waitwhile Free, Starter and Business terms will remain responsible for all Fees due until the end of the then-current subscription term. (fees stay due to the end of the term)
36. Waitwhile Free, Starter and Business terms the Provider will not provide refunds, credits, nor carry-overs in the event of early termination (no refunds for early termination)
37. Waitwhile Free, Starter and Business terms Waitwhile will not issue any refunds or credits for unused SMS Credits. (SMS credits aren't refunded)
38. Waitwhile pricing FAQs If you're part of a large organization with advanced needs (typically more than 10 locations &/or 5,000 visits/month) (who Enterprise plans are for)
39. Waitwhile Enterprise terms The Term of this Agreement shall be determined by mutual agreement between the parties in an order form (the term is set in the order form)
40. Waitwhile Enterprise terms 548 Market St., Suite 45862, San Francisco, CA 94104 (Waitwhile's address for notices)
41. Waitwhile Enterprise terms email (with confirmation of transmission), or certified or registered mail (how notices may be delivered)
42. Waitwhile Enterprise terms remains uncured thirty (30) days after the non-breaching Party provides the breaching (30-day cure period before termination for breach)
43. Waitwhile Enterprise terms No expiration or termination will affect Customer's obligation to pay all Fees that may have become due (fees already due stay payable)
44. Waitwhile Enterprise terms Customer shall be entitled to a pro-rata refund of any prepaid and unused portion of the platform fee (the limited pro-rata refund exception)
45. How to delete your Waitwhile account select Account overview (the menu path to Account settings)
46. Waitwhile Enterprise terms Provider may increase Fees for any Renewal Term (renewal fee increases, with 30 days' written notice)
47. How do I update my subscription plan move the slider to the left (lowering the tier)
48. Waitwhile pricing FAQs we provide a 10% discount on the license fee of Waitwhile for Government, Education, and nonprofit organizations (the 10% discount)
49. Waitwhile pricing FAQs Simply reach out to support to provide proof of your status (how to get the discount)
50. Waitwhile Free, Starter and Business terms The Provider shall retain Customer Data for a period of two (2) years from the date the Customer Data is first entered (two-year data retention)
51. Waitwhile Free, Starter and Business terms In any event, Provider shall delete or destroy all Customer Data upon the expiration of the agreement (data deleted when the agreement expires)
52. Waitwhile pricing FAQs Following a cancellation, any unused Message credit will stay on your account until they are used. (SMS credits stay after cancelling)

Not confirmed yet

• The help articles name different roles: administrator credentials for cancelling and Owner credentials for deleting. Which roles can change a plan isn't stated
• The help articles disagree on when a move to a lower plan takes effect: at the next renewal date, or instantly
• No cancellation confirmation email is documented
• The Enterprise terms don't say whether an order form renews automatically or how much notice ends it; check your order form
• Whether data can be exported in a standard format such as CSV isn't documented; the deletion article says only to download reports, customer data and settings
• Waitwhile's terms mention app store terms, but its help doesn't describe buying a plan through Apple or Google, so no app store route is included

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).