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How to cancel Upstash (Redis, QStash, Vector)

Redis, QStash and Vector share one account: delete every database, index and schedule, then use Account > Settings > Delete Account (or remove the last card to drop to the free plan). Vercel-managed accounts are handled in Vercel. Gotcha: no refunds for partial months; Fixed plans bill pro-rata.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Upstash (Redis, QStash, Vector)'s cancel page

The short answer

  • Where: In the Upstash Console, delete each Redis database and Vector index you no longer need, and remove QStash schedules: each schedule trigger is billed as a message (console.upstash.com).
  • When it ends: Pay-as-you-go charges cover only actual usage up to deletion; a Fixed-plan database deleted mid-month is charged pro-rata for the days it was active, even if unused.
  • Billed by someone else? Cancel with them instead: a partner.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

Deleting the account deletes all data and payment information, unrecoverably; the Terms say data is completely deleted within 6 months of a cancellation request. Inactive free Redis databases are archived after at least 30 days, with a backup you can restore.

What you lose

  • Deleted Redis databases, Vector indexes and their data
  • QStash schedules and messages you remove
  • With account deletion: the account and its payment information

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Stop charges: delete resources

Online, self-serve Upstash accounts paying by card for Redis, QStash or Vector (pay-as-you-go, Fixed plans and add-ons such as Prod Pack). Who can cancel: The account owner; on a team account, only owners and admins can delete the last card.

  1. In the Upstash Console, delete each Redis database and Vector index you no longer need, and remove QStash schedules: each schedule trigger is billed as a message
  2. To keep the account free, delete your last credit card on the Account > Billing page: the account moves to the free plan, but only if your resources fit within the free plan limitsYou should see: Billing
  3. Expect a last charge: outstanding usage is charged to the card before the downgrade; Fixed-plan databases are charged pro-rata for the days they were active
Access ends
Pay-as-you-go charges cover only actual usage up to deletion; a Fixed-plan database deleted mid-month is charged pro-rata for the days it was active, even if unused
Refunds
None under the Terms: monthly and yearly plans are billed in advance and non-refundable, with no refunds or credits for partial months or downgrades; the service stays active for the paid period
Fees
Outstanding usage is charged to the card before the account drops to the free plan. Vector's pricing FAQ says cancelling within the month still bills its 1-month minimum term
Open the page
Source: upstash.com upstash.com upstash.com upstash.com upstash.com

Delete the account

Online, self-serve Closing the whole Upstash account (all products). Who can cancel: The account owner.

  1. Delete all your databases and clusters first (Redis databases, Vector indexes and other resources)
  2. In the Upstash Console, open Account > Settings and choose Delete AccountYou should see: Delete Account
Access ends
On deletion, all your data and payment information are deleted and can't be recovered; the Terms say data is completely deleted within 6 months of a cancellation request
Refunds
None: no refunds or credits for partial months
Open the page
Source: upstash.com upstash.com

Billed through Vercel

In the billing platform's settings Upstash accounts created and managed by Vercel through the Vercel Marketplace integration. Who can cancel: The Vercel account or team that installed the integration.

  1. Open the Vercel dashboard: for a Vercel-managed Upstash account, payments and database creation and deletion are handled there
  2. Delete the Upstash databases you no longer need from the Vercel dashboard, or change their plan there
Source: upstash.com

Billed through AWS Marketplace

In the billing platform's settings Upstash accounts paid through an AWS Marketplace subscription. Who can cancel: The AWS account that holds the subscription, plus the Upstash account owner.

  1. In the Upstash Console, delete the resources you no longer need (or the whole account) first
  2. In the AWS Marketplace console, open the Delivery method list, choose SaaS, and select the Upstash subscriptionYou should see: Agreement
  3. Under Agreement, open the Actions list and choose Cancel subscription; type confirm and choose Yes, cancel subscriptionYou should see: Cancel subscription
Access ends
Cancelling on AWS stops future charges. If the Upstash account has no other payment method, Upstash sends three warning emails, then suspends it and its resources become inaccessible
Refunds
AWS doesn't refund invoices already issued automatically: refunds must be requested
Open the page
Source: upstash.com docs.aws.amazon.com

Business contract

Through sales Enterprise plans. Who can cancel: The customer's contract owner, with Upstash.

  1. Check your Enterprise agreement for its term and notice terms, then contact Upstash; legal notices go in writing to support@upstash.com
Source: upstash.com upstash.com

Questions people ask

Can I get a refund if I cancel Upstash (Redis, QStash, Vector)?

Stop charges: delete resources: None under the Terms: monthly and yearly plans are billed in advance and non-refundable, with no refunds or credits for partial months or downgrades; the service stays active for the paid period. Delete the account: None: no refunds or credits for partial months. Billed through AWS Marketplace: AWS doesn't refund invoices already issued automatically: refunds must be requested.

Source: upstash.com upstash.com docs.aws.amazon.com

If I cancel Upstash (Redis, QStash, Vector), when does my access end?

Stop charges: delete resources: Pay-as-you-go charges cover only actual usage up to deletion; a Fixed-plan database deleted mid-month is charged pro-rata for the days it was active, even if unused. Delete the account: On deletion, all your data and payment information are deleted and can't be recovered; the Terms say data is completely deleted within 6 months of a cancellation request. Billed through AWS Marketplace: Cancelling on AWS stops future charges. If the Upstash account has no other payment method, Upstash sends three warning emails, then suspends it and its resources become inaccessible.

Source: upstash.com upstash.com upstash.com upstash.com docs.aws.amazon.com

How do I cancel Upstash (Redis, QStash, Vector) if I pay through a partner?

Billed through Vercel: Open the Vercel dashboard: for a Vercel-managed Upstash account, payments and database creation and deletion are handled there. Delete the Upstash databases you no longer need from the Vercel dashboard, or change their plan there.

Source: upstash.com

Is there a fee to cancel Upstash (Redis, QStash, Vector)?

Stop charges: delete resources: Outstanding usage is charged to the card before the account drops to the free plan. Vector's pricing FAQ says cancelling within the month still bills its 1-month minimum term.

Source: upstash.com upstash.com upstash.com

What happens to my data when I cancel Upstash (Redis, QStash, Vector)?

Deleting the account deletes all data and payment information, unrecoverably; the Terms say data is completely deleted within 6 months of a cancellation request. Inactive free Redis databases are archived after at least 30 days, with a backup you can restore.

Source: upstash.com upstash.com upstash.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Each product has a free tier for prototypes and hobby projects; free Redis databases include 256 MB of data and 500K commands a month upstash.com
  • Cheaper plan Remove the last card on the Account > Billing page to move the account to the free plan, if your resources fit within its limits (on a team, only owners and admins can do this) upstash.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Account deletion requires deleting all databases and clusters first
  • Removing the last card drops the account to the free plan only if resources fit the free limits; outstanding usage is charged first
  • A Vercel-managed Upstash account is billed and managed in the Vercel dashboard
  • Unsubscribing from AWS Marketplace with no other payment method leads to suspension after three warning emails
  • A budget (pay-as-you-go only) rate-limits the database at the cap instead of charging more; Upstash emails at 70% and 90%
  • Failed payments are retried three more times before the account is suspended

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/upstash.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. QStash pricing billed once for each time the schedule triggers (schedules keep billing)
  2. Account and billing FAQ deleting it moves the account to the free plan: any outstanding usage is charged to the card first, then your resources are downgraded to the free plan. (removing the last card)
  3. Account and billing FAQ This is only possible if your resources fit within the free plan limits (the free plan limit condition)
  4. Pricing What happens if I delete my database after 2-3 days? (the mid-month deletion FAQ)
  5. Pricing For Fixed plans, you are charged pro-rata for the days the database was active, even if you did not use it. (Fixed plans bill pro-rata)
  6. Pricing For pay-as-you-go plans, you are only charged for actual usage during those days. (pay-as-you-go bills actual usage)
  7. Upstash Terms of Service (April 2025) For monthly or yearly payment plans, the Service is billed in advance on a monthly or yearly basis respectively and is non-refundable. (plans are billed in advance and non-refundable)
  8. Upstash Terms of Service (April 2025) There will be no refunds or credits for partial months or partial years of service, downgrade refunds, or refunds for months or years unused with an open account (no refunds for partial months)
  9. Vector pricing You have the flexibility to cancel anytime. But note that even if you cancel within the month, you will be billed for the minimum term of 1 full month. (Vector's 1-month minimum)
  10. Pricing $200/month per database (the Prod Pack add-on price)
  11. Account and billing FAQ You can delete your account from Account > Settings > Delete Account. (where to delete the account)
  12. Account and billing FAQ You should first delete all your databases and clusters. (delete resources first)
  13. Account and billing FAQ all your data and payment information will be deleted and you will not be able to recover it. (deletion can't be undone)
  14. Upstash Terms of Service (April 2025) After the cancellation request your data will be completely deleted in 6 months (the deletion timeline)
  15. Vercel integration If you let Vercel manage your Upstash account, you can handle payments, database creation and deletion directly from the Vercel dashboard. (Vercel-managed accounts are handled in Vercel)
  16. Vercel integration Vercel will create the Upstash account and the selected resources for you (Vercel creates the account)
  17. Vercel integration On the Vercel dashboard, you will be able to find the credentials of the database, change the database name, update the regions or plan. (changing plan in Vercel)
  18. Account and billing FAQ We send a warning email three times before suspending an account. (what happens after unsubscribing on AWS with no other payment method)
  19. Account and billing FAQ If no valid payment method is added, we suspend the account. (suspension without a payment method)
  20. Canceling your product subscription (AWS Marketplace Buyer Guide) Open the Delivery method list and choose SaaS. (finding the SaaS subscription on AWS)
  21. Canceling your product subscription (AWS Marketplace Buyer Guide) Under Agreement, open the Actions list and choose Cancel subscription. (the AWS cancel action)
  22. Canceling your product subscription (AWS Marketplace Buyer Guide) In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription. (the AWS confirmation)
  23. Canceling your product subscription (AWS Marketplace Buyer Guide) Canceling stops future charges from being generated. (what cancelling on AWS does)
  24. Canceling your product subscription (AWS Marketplace Buyer Guide) It doesn't automatically refund charges on invoices that have already been issued (AWS refunds must be requested)
  25. Pricing Everything in Prod Pack (the Enterprise plan)
  26. Upstash Terms of Service (April 2025) Legal notice to Upstash must be in writing and sent to support@upstash.com. (where legal notices go)
  27. Pricing Perfect for prototypes and hobby projects (the free tier)
  28. Pricing 256 MB (free Redis data size)
  29. Pricing 500K (free Redis monthly commands)
  30. Redis FAQ Free tier databases are archived after a minimum of 30 days of inactivity. (inactive free databases are archived)
  31. Redis FAQ No data is lost due to archival. (archived databases keep a backup)
  32. Pricing If your usage exceeds the budget cap, your database will be rate limited and your total cost will not exceed the chosen budget. (what a budget does)
  33. Pricing Budget is only available for the pay-as-you-go plan. (budgets are pay-as-you-go only)
  34. Account and billing FAQ we will retry the payment three more times before suspending the account. (failed payment retries)
  35. Pricing We send email notifications when you reach 70% and 90% of your monthly budget (budget alerts)
  36. Upstash Terms of Service (April 2025) however, the Service will remain active for the length of the paid billing period. (access lasts for the paid period)
  37. Account and billing FAQ only owners and admins can delete the last card (who can remove the last card on a team)
  38. Account and billing FAQ You can delete your credit card from Account > Billing page. (where cards are removed)

Not confirmed yet

  • How a Fixed plan's last month is billed isn't consistent across Upstash's pages: the pricing FAQ says pro-rata for the days a database was active, while the Terms say monthly plans are billed in advance with no refunds for partial months
  • How to remove the Prod Pack add-on from a database isn't documented in Upstash's docs or pricing page
  • The Vercel dashboard's own steps for removing an Upstash database or the integration aren't covered here; they would be in Vercel's documentation
  • Upstash's docs describe backups kept inside Upstash, but not downloading Redis data or Vector indexes before you delete them
  • Whether team admins (not only the owner) can delete databases or the whole account isn't stated in Upstash's account FAQ

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).