Personal subscriptions · Design and creative

How to cancel Synthesia

Starter and Pro plans are cancelled in Account info, Billing, three-dot menu, Cancel your subscription; access lasts to the end of the billing period. After that you lose access to all your videos, so download them first. No refunds. Enterprise plans with an Order Form go through the account team.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Download every video you want to keep first.
  • When it ends: You keep access until the end of the current billing period; then you lose access to Synthesia and all videos in the account.
  • Contract notice: As set in your signed Order Form, which takes precedence over the general terms. How to give notice
  • Before you go: export Videos (MP4, Full HD 1080p), audio (WAV), captions (SRT or VTT) and translation files (XLIFF). What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Videos (MP4, Full HD 1080p), audio (WAV), captions (SRT or VTT) and translation files (XLIFF): Select the three dots in the top-right corner of a video, then Download; for many videos, select them and choose download selected videos (.mp4) (MP4, WAV, SRT, VTT, XLIFF). Downloads need Starter, Pro or Enterprise (Basic and trial users can't download). Bulk download doesn't work for videos with interactive elements. Download before the billing period ends help.synthesia.io help.synthesia.io

What happens to your data

Once the billing period ends you can't access or download your videos. If the account is terminated without a separate deletion request, Synthesia deletes its avatar, video and voice data within 90 days.

What you lose

  • Access to Synthesia and all videos in the account
  • The ability to download your videos
  • Avatars, videos and voices, deleted within 90 days of account termination

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Synthesia

Online, self-serve Starter and Pro plans (monthly or annual) bought online. Who can cancel: The signed-in account that manages the plan's billing.

  1. Download every video you want to keep first
  2. Select your profile icon in Synthesia, then Account infoYou should see: Billing
  3. Navigate to Billing and select the three-dot menuYou should see: Cancel your subscription
  4. Select Cancel your subscriptionYou should see: A banner at the top of the page confirming when your access will end
Confirm it worked
A banner at the top of the page confirms when your access will end
Access ends
You keep access until the end of the current billing period; then you lose access to Synthesia and all videos in the account
Notice
Paid plans renew automatically: cancel before the next renewal date (shown under Billing), since a reminder email isn't guaranteed for every plan
Refunds
Purchases are non-cancelable and non-refundable, even if the subscription wasn't used or you forgot to cancel. If you were charged while a confirmed technical issue blocked your account, Support can review it
Source: help.synthesia.io help.synthesia.io help.synthesia.io

Business contract

Through sales Enterprise plans with a signed Order Form. Who can cancel: The customer, through its Synthesia account team.

  1. Check your Order Form's renewal and notice terms, then contact your Synthesia account team to cancel or not renew
Notice
As set in your signed Order Form, which takes precedence over the general terms
Refunds
As set in your Order Form; otherwise purchases are non-refundable
Source: help.synthesia.io help.synthesia.io

Questions people ask

Can I get a refund if I cancel Synthesia?

Billed by Synthesia: Purchases are non-cancelable and non-refundable, even if the subscription wasn't used or you forgot to cancel. If you were charged while a confirmed technical issue blocked your account, Support can review it. Business contract: As set in your Order Form; otherwise purchases are non-refundable.

Source: help.synthesia.io help.synthesia.io

If I cancel Synthesia, when does my access end?

Billed by Synthesia: You keep access until the end of the current billing period; then you lose access to Synthesia and all videos in the account.

Source: help.synthesia.io help.synthesia.io

How long before renewal do I need to cancel Synthesia?

Billed by Synthesia: Paid plans renew automatically: cancel before the next renewal date (shown under Billing), since a reminder email isn't guaranteed for every plan. Business contract: As set in your signed Order Form, which takes precedence over the general terms.

Source: help.synthesia.io help.synthesia.io help.synthesia.io

What happens to my data when I cancel Synthesia?

Once the billing period ends you can't access or download your videos. If the account is terminated without a separate deletion request, Synthesia deletes its avatar, video and voice data within 90 days.

Source: help.synthesia.io help.synthesia.io

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Move from Pro to Starter: Account info, Billing, Downgrade plan, then choose the new tier. It takes effect at the start of the next billing period help.synthesia.io
  • Pay yearly Yearly billing saves up to 4 months compared with monthly; switch by upgrading to an annual plan option synthesia.io help.synthesia.io

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Download videos before the billing period ends: afterwards they can't be accessed or downloaded
  • Cancelled by mistake? Contact the Synthesia Support Team within 48 hours to reverse it, where possible
  • No refunds, even for an unused plan or a forgotten renewal: check the renewal date under Billing well ahead
  • Synthesia offers no general, student, nonprofit or education discounts
  • Enterprise customers with a signed Order Form contact their account team instead of cancelling online

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/synthesia.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How do I manage my Synthesia plan and billing? Self-serve cancellation is available on the Starter and Pro plans. (which plans cancel online)
  2. How do I manage my Synthesia plan and billing? Select your profile icon in Synthesia. (the first step)
  3. How do I manage my Synthesia plan and billing? Navigate to Billing. (opening Billing (after Account info))
  4. How do I manage my Synthesia plan and billing? Export any videos you want to keep before your billing period ends, since you won't be able to access or download them afterward. (download videos first)
  5. How do I manage my Synthesia plan and billing? Select the three-dot menu. (the three-dot menu step)
  6. How do I manage my Synthesia plan and billing? Select Cancel your subscription. (the cancel step)
  7. How do I manage my Synthesia plan and billing? A banner at the top of the page confirms when your access will end. (how to confirm it worked)
  8. How do I manage my Synthesia plan and billing? After cancelling, you keep access to Synthesia until the end of your current billing period. (when access ends)
  9. What is Synthesia's refund and billing policy? As outlined in Synthesia's Customer Terms of Service, all purchases are non-cancelable and, except where the Contract expressly states otherwise, non-refundable. (no refunds)
  10. What is Synthesia's refund and billing policy? As per Synthesia's Customer Terms of Service purchases are non-cancelable and non-refundable, even if the subscription wasn't used. (no refund for a forgotten renewal)
  11. What is Synthesia's refund and billing policy? Check your next renewal date under Billing in your account settings well before it arrives, since a reminder email isn't guaranteed for every plan. (cancel before renewal; reminders not guaranteed)
  12. How do I manage my Synthesia plan and billing? Paid plans renew automatically at the same per-unit price as your current term. (plans auto-renew)
  13. How do I manage my Synthesia plan and billing? If you're on an Enterprise plan with a signed Order Form, contact your account team instead. (the Enterprise route)
  14. What is Synthesia's refund and billing policy? If you have a signed Order Form as an Enterprise customer, refer to your Order Form first, since it takes precedence over these terms. (the Order Form sets Enterprise terms)
  15. How do I manage my Synthesia plan and billing? Downgrading follows the same path as upgrading. From Billing, select Downgrade plan and choose your new tier. (how to downgrade)
  16. How do I manage my Synthesia plan and billing? Downgrades take effect at the start of your next billing period. (when a downgrade takes effect)
  17. Synthesia pricing Save up to 4 months with yearly (annual billing savings)
  18. How do I manage my Synthesia plan and billing? To move from monthly to annual billing, follow the steps in Upgrade your plan, and select an annual plan option. (switching to annual billing)
  19. How do I download my Synthesia video? Select Download from the dropdown menu. (the download step)
  20. How do I download my Synthesia video? Full HD 1080p (the video quality)
  21. How do I download my Synthesia video? Basic and trial users are unable to download videos. (plan limits on downloads)
  22. How do I download my Synthesia video? This feature is available for Starter, Pro, and Enterprise plan customers. (which plans can download)
  23. How do I download my Synthesia video? download selected videos (.mp4) (bulk download)
  24. How do I download my Synthesia video? Bulk download option will not work for videos the include interactive elements. (bulk download limit)
  25. How do I manage my Synthesia plan and billing? Once the billing period ends, you lose access to Synthesia and all videos in your account. (what you lose)
  26. What is the time frame to complete a deletion request? If an account is terminated without a specific data deletion request, Synthesia automatically deletes all associated avatar, video, and voice data within 90 days of account termination. (data deletion after termination)
  27. How do I manage my Synthesia plan and billing? Cancelled by mistake? Contact the Synthesia Support Team within 48 hours of cancelling to reverse it, where possible. (reversing a cancellation)
  28. What is Synthesia's refund and billing policy? At the moment, Synthesia doesn't offer general discounts, student discounts, or different pricing for non-profits or educational institutions. (no discount programs)

Not confirmed yet

  • Who besides the plan's owner can cancel (workspace roles) is not documented
  • Synthesia's Customer Terms of Service may require notice of non-renewal at least 30 days before a term ends; how that applies to Starter and Pro plans cancelled in Billing isn't confirmed
  • The refund rules and the advice to check the renewal date come from Synthesia's refund and billing policy article; they match its wording but weren't re-read in context for this guide, and the review of charges made during a confirmed technical issue isn't backed by a quoted line
  • How Sessions-only or API plans are cancelled isn't covered in Synthesia's cancel article
  • Whether a cancelled account can move to the free Basic plan is not documented
  • No app-store billing is documented in Synthesia's help

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).