{
 "id": "synthesia",
 "name": "Synthesia",
 "category": "design_creative",
 "website": "https://www.synthesia.io",
 "domains": [
  "synthesia.io"
 ],
 "summary": "Starter and Pro plans are cancelled in Account info, Billing, three-dot menu, Cancel your subscription; access lasts to the end of the billing period. After that you lose access to all your videos, so download them first. No refunds. Enterprise plans with an Order Form go through the account team.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Starter and Pro plans (monthly or annual) bought online",
   "who": "The signed-in account that manages the plan's billing",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Download every video you want to keep first",
     "expect": null
    },
    {
     "do": "Select your profile icon in Synthesia, then Account info",
     "expect": "Billing"
    },
    {
     "do": "Navigate to Billing and select the three-dot menu",
     "expect": "Cancel your subscription"
    },
    {
     "do": "Select Cancel your subscription",
     "expect": "A banner at the top of the page confirming when your access will end"
    }
   ],
   "confirm_by": "A banner at the top of the page confirms when your access will end",
   "effective": "You keep access until the end of the current billing period; then you lose access to Synthesia and all videos in the account",
   "notice": "Paid plans renew automatically: cancel before the next renewal date (shown under Billing), since a reminder email isn't guaranteed for every plan",
   "refund": "Purchases are non-cancelable and non-refundable, even if the subscription wasn't used or you forgot to cancel. If you were charged while a confirmed technical issue blocked your account, Support can review it",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans with a signed Order Form",
   "who": "The customer, through its Synthesia account team",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form's renewal and notice terms, then contact your Synthesia account team to cancel or not renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "As set in your signed Order Form, which takes precedence over the general terms",
   "refund": "As set in your Order Form; otherwise purchases are non-refundable",
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move from Pro to Starter: Account info, Billing, Downgrade plan, then choose the new tier. It takes effect at the start of the next billing period",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves up to 4 months compared with monthly; switch by upgrading to an annual plan option",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "Videos (MP4, Full HD 1080p), audio (WAV), captions (SRT or VTT) and translation files (XLIFF)",
   "how": "Select the three dots in the top-right corner of a video, then Download; for many videos, select them and choose download selected videos (.mp4)",
   "format": "MP4, WAV, SRT, VTT, XLIFF",
   "limits": "Downloads need Starter, Pro or Enterprise (Basic and trial users can't download). Bulk download doesn't work for videos with interactive elements. Download before the billing period ends",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s4"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Once the billing period ends you can't access or download your videos. If the account is terminated without a separate deletion request, Synthesia deletes its avatar, video and voice data within 90 days",
  "you_lose": [
   "Access to Synthesia and all videos in the account",
   "The ability to download your videos",
   "Avatars, videos and voices, deleted within 90 days of account termination"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Download videos before the billing period ends: afterwards they can't be accessed or downloaded",
   "Cancelled by mistake? Contact the Synthesia Support Team within 48 hours to reverse it, where possible",
   "No refunds, even for an unused plan or a forgotten renewal: check the renewal date under Billing well ahead",
   "Synthesia offers no general, student, nonprofit or education discounts",
   "Enterprise customers with a signed Order Form contact their account team instead of cancelling online"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Self-serve cancellation is available on the Starter and Pro plans.",
   "supports": "which plans cancel online"
  },
  {
   "id": "s2",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Select your profile icon in Synthesia.",
   "supports": "the first step"
  },
  {
   "id": "s3",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Navigate to Billing.",
   "supports": "opening Billing (after Account info)"
  },
  {
   "id": "s4",
   "url": "https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Export any videos you want to keep before your billing period ends, since you won't be able to access or download them afterward.",
   "supports": "download videos first"
  },
  {
   "id": "s5",
   "url": "https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Select the three-dot menu.",
   "supports": "the three-dot menu step"
  },
  {
   "id": "s6",
   "url": "https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Select Cancel your subscription.",
   "supports": "the cancel step"
  },
  {
   "id": "s7",
   "url": "https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "A banner at the top of the page confirms when your access will end.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s8",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "After cancelling, you keep access to Synthesia until the end of your current billing period.",
   "supports": "when access ends"
  },
  {
   "id": "s9",
   "url": "https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy",
   "title": "What is Synthesia's refund and billing policy?",
   "publisher": "vendor",
   "quote": "As outlined in Synthesia's Customer Terms of Service, all purchases are non-cancelable and, except where the Contract expressly states otherwise, non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s10",
   "url": "https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy",
   "title": "What is Synthesia's refund and billing policy?",
   "publisher": "vendor",
   "quote": "As per Synthesia's Customer Terms of Service purchases are non-cancelable and non-refundable, even if the subscription wasn't used.",
   "supports": "no refund for a forgotten renewal"
  },
  {
   "id": "s11",
   "url": "https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy",
   "title": "What is Synthesia's refund and billing policy?",
   "publisher": "vendor",
   "quote": "Check your next renewal date under Billing in your account settings well before it arrives, since a reminder email isn't guaranteed for every plan.",
   "supports": "cancel before renewal; reminders not guaranteed"
  },
  {
   "id": "s12",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Paid plans renew automatically at the same per-unit price as your current term.",
   "supports": "plans auto-renew"
  },
  {
   "id": "s13",
   "url": "https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "If you're on an Enterprise plan with a signed Order Form, contact your account team instead.",
   "supports": "the Enterprise route"
  },
  {
   "id": "s14",
   "url": "https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy",
   "title": "What is Synthesia's refund and billing policy?",
   "publisher": "vendor",
   "quote": "If you have a signed Order Form as an Enterprise customer, refer to your Order Form first, since it takes precedence over these terms.",
   "supports": "the Order Form sets Enterprise terms"
  },
  {
   "id": "s15",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Downgrading follows the same path as upgrading. From Billing, select Downgrade plan and choose your new tier.",
   "supports": "how to downgrade"
  },
  {
   "id": "s16",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Downgrades take effect at the start of your next billing period.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s17",
   "url": "https://www.synthesia.io/pricing",
   "title": "Synthesia pricing",
   "publisher": "vendor",
   "quote": "Save up to 4 months with yearly",
   "supports": "annual billing savings"
  },
  {
   "id": "s18",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "To move from monthly to annual billing, follow the steps in Upgrade your plan, and select an annual plan option.",
   "supports": "switching to annual billing"
  },
  {
   "id": "s19",
   "url": "https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video",
   "title": "How do I download my Synthesia video?",
   "publisher": "vendor",
   "quote": "Select Download from the dropdown menu.",
   "supports": "the download step"
  },
  {
   "id": "s20",
   "url": "https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video",
   "title": "How do I download my Synthesia video?",
   "publisher": "vendor",
   "quote": "Full HD 1080p",
   "supports": "the video quality"
  },
  {
   "id": "s21",
   "url": "https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video",
   "title": "How do I download my Synthesia video?",
   "publisher": "vendor",
   "quote": "Basic and trial users are unable to download videos.",
   "supports": "plan limits on downloads"
  },
  {
   "id": "s22",
   "url": "https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video",
   "title": "How do I download my Synthesia video?",
   "publisher": "vendor",
   "quote": "This feature is available for Starter, Pro, and Enterprise plan customers.",
   "supports": "which plans can download"
  },
  {
   "id": "s23",
   "url": "https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video",
   "title": "How do I download my Synthesia video?",
   "publisher": "vendor",
   "quote": "download selected videos (.mp4)",
   "supports": "bulk download"
  },
  {
   "id": "s24",
   "url": "https://help.synthesia.io/en/articles/9317524-how-do-i-download-my-synthesia-video",
   "title": "How do I download my Synthesia video?",
   "publisher": "vendor",
   "quote": "Bulk download option will not work for videos the include interactive elements.",
   "supports": "bulk download limit"
  },
  {
   "id": "s25",
   "url": "https://help.synthesia.io/en/articles/6341909-how-can-i-manage-my-synthesia-account-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Once the billing period ends, you lose access to Synthesia and all videos in your account.",
   "supports": "what you lose"
  },
  {
   "id": "s26",
   "url": "https://help.synthesia.io/en/articles/9490158-what-is-the-time-frame-to-complete-a-deletion-request",
   "title": "What is the time frame to complete a deletion request?",
   "publisher": "vendor",
   "quote": "If an account is terminated without a specific data deletion request, Synthesia automatically deletes all associated avatar, video, and voice data within 90 days of account termination.",
   "supports": "data deletion after termination"
  },
  {
   "id": "s27",
   "url": "https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription",
   "title": "How do I manage my Synthesia plan and billing?",
   "publisher": "vendor",
   "quote": "Cancelled by mistake? Contact the Synthesia Support Team within 48 hours of cancelling to reverse it, where possible.",
   "supports": "reversing a cancellation"
  },
  {
   "id": "s28",
   "url": "https://help.synthesia.io/en/articles/15972602-what-is-synthesia-s-refund-and-billing-policy",
   "title": "What is Synthesia's refund and billing policy?",
   "publisher": "vendor",
   "quote": "At the moment, Synthesia doesn't offer general discounts, student discounts, or different pricing for non-profits or educational institutions.",
   "supports": "no discount programs"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Who besides the plan's owner can cancel (workspace roles) is not documented",
   "Synthesia's Customer Terms of Service may require notice of non-renewal at least 30 days before a term ends; how that applies to Starter and Pro plans cancelled in Billing isn't confirmed",
   "The refund rules and the advice to check the renewal date come from Synthesia's refund and billing policy article; they match its wording but weren't re-read in context for this guide, and the review of charges made during a confirmed technical issue isn't backed by a quoted line",
   "How Sessions-only or API plans are cancelled isn't covered in Synthesia's cancel article",
   "Whether a cancelled account can move to the free Basic plan is not documented",
   "No app-store billing is documented in Synthesia's help"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-read the plan and billing article (both cited URLs now show it): self-serve cancel steps, the confirmation banner, end-of-period access, losing videos, downgrades, the 48-hour reversal and the Enterprise route are confirmed",
    "The refund and billing policy article couldn't be re-read in full; its five quotes still match the page word for word",
    "Replaced a note about how quotes were checked with what isn't confirmed about the Terms' 30-day non-renewal notice"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/synthesia",
 "json": "https://stackcut.io/exits/synthesia.json",
 "evidence": {
  "packet_revision": "4f55ebd4c7ee8ef9148ee9d552112da84d31f5204f18322789ead31d3f73a899",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "synthesia--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "synthesia--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}