Business software · Developer tools, hosting and APIs

How to cancel Stytch

Stytch's terms are now Twilio's: either side can end the agreement with at least 30 days' written notice, emailed to legalnotices@twilio.com. Order Form contracts run until the Order Form expires and fees stay owed. No dashboard cancel steps are documented; usage above the free tier keeps billing.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Email written notice of termination for convenience to legalnotices@twilio.com at least 30 days before you want the agreement to end.
  • When it ends: At least 30 days after your written notice. Ending the terms closes all of your accounts.
  • Contract notice: At least thirty (30) days' prior written notice to terminate for convenience. How to give notice
  • Before you go: export Consumer users, and B2B organizations and members (without password hashes). What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Consumer users, and B2B organizations and members (without password hashes): Use the Search users endpoint, or Search Organizations and Search Members for B2B. Stytch's export utility writes user data to a file (CSV or JSON (export utility)) stytch.com
  • Users with passwords (hashed password data): Email support@stytch.com to arrange the export stytch.com

What you lose

  • All of your Stytch accounts: ending the terms closes them

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Pay as you go: written notice

By email Pay as you go accounts. Stytch's Terms of Service link now goes to Twilio's Terms, which cover ending the agreement. Who can cancel: The customer. In the Dashboard only Admins can manage workspace billing.

  1. Email written notice of termination for convenience to legalnotices@twilio.com at least 30 days before you want the agreement to end
  2. Settle any usage above the free tier: payment obligations survive the end of the agreement
Access ends
At least 30 days after your written notice. Ending the terms closes all of your accounts
Notice
At least thirty (30) days' prior written notice
Refunds
Fees, once paid, are non-refundable
Fees
Usage above the free tier is billed at the listed rates, with no hard caps
Source: twilio.com stytch.com stytch.com

Order Form (Enterprise)

Through sales Customers on an Order Form, such as Enterprise plans with custom pricing. Who can cancel: The customer party to the Order Form and agreement.

  1. Check your Order Form for its term end date: the agreement doesn't end until every Order Form has expired
  2. Email written notice of termination for convenience to legalnotices@twilio.com at least 30 days before you want the agreement to end
Access ends
The agreement doesn't terminate until all Order Forms have expired
Notice
At least thirty (30) days' prior written notice to terminate for convenience
Refunds
Fees, once paid, are non-refundable
Fees
Payment obligations are non-cancelable, so fees under the Order Form are still owed for its term
Source: twilio.com

Questions people ask

Can I get a refund if I cancel Stytch?

Pay as you go: written notice: Fees, once paid, are non-refundable.

Source: twilio.com

If I cancel Stytch, when does my access end?

Pay as you go: written notice: At least 30 days after your written notice. Ending the terms closes all of your accounts. Order Form (Enterprise): The agreement doesn't terminate until all Order Forms have expired.

Source: twilio.com

Is there a fee to cancel Stytch?

Pay as you go: written notice: Usage above the free tier is billed at the listed rates, with no hard caps. Order Form (Enterprise): Payment obligations are non-cancelable, so fees under the Order Form are still owed for its term.

Source: stytch.com twilio.com

How long before renewal do I need to cancel Stytch?

Pay as you go: written notice: At least thirty (30) days' prior written notice. Order Form (Enterprise): At least thirty (30) days' prior written notice to terminate for convenience.

Source: twilio.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Pay as you go includes a free tier of 10,000 monthly active users and AI agents, plus 1,000 M2M tokens stytch.com

For AI agents

  • Usage above the free tier is billed at the listed rates, with no hard caps, so check usage before you stop
  • Export users before the agreement ends: password hashes need a request to support@stytch.com
  • Only Dashboard Admins can manage workspace billing or delete projects
  • Twilio's terms page links the prior Stytch Terms of Service for Stytch customers on that version

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/stytch.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Stytch pricing 10,000 monthly active users and AI agents (the free tier limit on Pay as you go)
  2. Stytch pricing 1,000 M2M Tokens (the free M2M token allowance)
  3. Stytch pricing Our pricing does not include any hard caps or pricing cliffs. (no hard caps on usage)
  4. Stytch pricing you'll pay for only what you use at the rates outlined above. (usage is billed at the listed rates)
  5. Twilio Terms of Service You agree to pay the fees set forth in the applicable Order Form(s). (fees are set by the Order Form)
  6. Twilio Terms of Service Either party may terminate this Agreement for convenience (either party can end the agreement for convenience)
  7. Twilio Terms of Service at least thirty (30) days (the 30-day notice period)
  8. Twilio Terms of Service this Agreement will not terminate until all such Order Form(s) have expired (the agreement stays until Order Forms expire)
  9. Twilio Terms of Service payment obligations are non-cancelable (payment obligations continue)
  10. Twilio Terms of Service once paid, are non-refundable (paid fees are not refunded)
  11. Twilio Terms of Service Ending these terms will result in the closure of all of your accounts. (accounts close when the terms end)
  12. Twilio Terms of Service If you are a Stytch customer, the most recent prior version of the Stytch Terms of Service is available (Stytch customers are covered by Twilio's terms page (stytch.com/legal/terms-of-service redirects here))
  13. Twilio Terms of Service Notices to Twilio will be provided via email to legalnotices@twilio.com. (where written notice goes)
  14. Twilio Terms of Service That includes your payment obligations to us. (payment obligations survive termination)
  15. Dashboard Roles and Permissions Manage Workspace Billing (only Admins can manage workspace billing)
  16. Exporting from Stytch use our Search users endpoint to export what you need (exporting users through the API)
  17. Exporting from Stytch exports all of your User data to a CSV or JSON file (the export utility's formats)
  18. Exporting from Stytch If you're looking to export Stytch Users that contain a password, contact us at support@stytch.com (password-hash exports go through support)

Not confirmed yet

  • Stytch's docs don't describe closing a Pay as you go account in the Dashboard, or what confirms it
  • What stops usage charges short of ending the agreement, such as deleting projects or removing a card, isn't documented
  • How the final usage bill is calculated and when it is charged isn't documented
  • How long Stytch keeps your data after the agreement ends isn't in the terms or docs
  • Which terms govern accounts that signed the earlier Stytch Terms of Service isn't stated
  • Annual billing and startup or education programs don't appear on the pricing page

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).