How to cancel Softr

Before you cancel

Export first

• Table data in your Softr apps: Use the Export action on a Table block to download the table's data (CSV or Excel spreadsheet). This is an in-app action; Softr's docs don't describe a full workspace or account export docs.softr.io
• Invoices and receipts: In Plan and billing, open the Invoices section and click View invoice to download the invoice or the receipt docs.softr.io

What you lose

• Paid-plan features once the billed period ends: the workspace falls back to the Free plan (up to 3 builders and 5 app users)
• Workflow runs past the Free plan's monthly execution limit, which pause until the limit renews

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan is free forever, with up to 3 builders and 5 app users docs.softr.io
• Cheaper plan Change to a lower plan from Plan and billing; a downgrade is scheduled for your next renewal docs.softr.io docs.softr.io
• Pay yearly Annual billing gives roughly two months free compared with monthly (for example, Basic is $19 a month billed annually or $25 monthly) docs.softr.io
• Student or nonprofit price Non-profits and education get a 50% discount, claimed through a form docs.softr.io

Cheaper ways to get the same job done

Stackcut prices the alternatives to Softr from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Each workspace has its own subscription: cancel every paid workspace
• Only the workspace owner can open Plans and billing and change the plan
• After cancelling, Change Plan shows Re-activate until the billed period ends, then Upgrade once the workspace is back on Free
• Refunds are by email to support@softr.io: within 14 days of the first monthly payment, or 30 days of the first yearly payment
• Extra custom domains and extra app users are billed monthly on top of the plan

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/softr.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Billing In Softr, each workspace has its own subscription plan and billing details. (billing is per workspace)
2. Billing You can manage the billing of your current workspace from its Plan and billing sections. (where billing is managed)
3. Billing First, you have the Subscription info, where you see which plan you are on and have a button to change the plan. (what the billing page shows first)
4. Billing Lastly, you have the Cancel Subscription option. (the Cancel Subscription option)
5. Billing It will become Re-activate if you are still within the billed period (how to confirm the cancellation)
6. Pricing and Plans You can cancel or change plans at any time from Plan and billing. (cancel any time)
7. Pricing and Plans If you cancel mid-cycle, your subscription stays active until the end of the current billing period. (when cancelling takes effect)
8. Pricing and Plans we'll refund you in full within 14 days of your first payment on a monthly subscription and within 30 days of your first payment on a yearly subscription. (the refund windows)
9. Pricing and Plans Simply send us an email at support@softr.io, and we will process the refund. (how to ask for a refund)
10. Workspaces and Applications Only workspace owners have access to the "Plans and billing" section of the workspace. (who can cancel)
11. Pricing and Plans Extra app users are billed separately each month. (extra users are billed monthly)
12. Pricing and Plans Additional custom domains can be added for $15/month, or $13/month when billed annually. (extra custom domains are billed)
13. Pricing and Plans Custom pricing for mid-market and enterprise teams (Enterprise is sold by sales)
14. Pricing and Plans Includes SSO, SCIM, audit logs, and SOC 2 access, plus custom limits, tailored agreements, and white-glove support (Enterprise has tailored agreements)
15. Pricing and Plans We also offer payment by invoice (PO, wire transfer, ACH) on the Enterprise plan. (Enterprise invoicing)
16. Pricing and Plans Yes. Our Free plan is free forever. (the Free plan)
17. Pricing and Plans Free — $0. Great for personal productivity and trying Softr, with up to 3 builders and 5 app users. (Free plan limits)
18. Pricing and Plans When you downgrade, the change is scheduled for your next renewal. (when a downgrade applies)
19. Pricing and Plans Choosing annual billing gives you roughly two months free compared to paying monthly. (annual billing saves money)
20. Pricing and Plans Basic — $19/mo billed annually ($25/mo monthly). (an example of the annual price)
21. Pricing and Plans Yes, we offer a 50% non-profit and education discount. (the non-profit and education discount)
22. Export Export the data, a block, or entire page from your Softr app. (what the Export action does)
23. Export export the table data as either a CSV file or an Excel spreadsheet file (table export formats)
24. Billing Click View invoice to see the details, download the invoice, or download the receipt. (downloading invoices)
25. Workspaces and Applications Each workspace has its distinct subscription plan, and all the workspace collaborators can use the features that are available under that subscription plan. (a subscription per workspace)
26. Pricing and Plans When you hit your monthly workflow execution limit, your workflows are paused until the limit renews or you upgrade your workspace. (workflow limits)
27. Billing will be reset to Upgrade if you are past the billed period and have switched back to the free plan. (the workspace returns to the Free plan)

Not confirmed yet

• Softr's Terms of Service and Privacy Policy (softr.io/terms, softr.io/policy) couldn't be read, so auto-renewal terms, any notice period and data retention after cancelling aren't confirmed
• What the Cancel Subscription flow shows (confirmation dialog, reason prompt or offer) is not described
• How to delete a workspace or the Softr account is not documented beyond the owner's Edit/delete workspace permission
• No full workspace or database export is documented; only in-app table exports and invoice downloads
• Enterprise cancellation terms depend on each customer's tailored agreement, which isn't public

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).