How to cancel Shippo

Before you cancel

Export first

• Shipments, with order numbers, recipients, rates and insurance: Open the Shipments page, click Export, enter a date range and click the green Export button (CSV). Date ranges max out at 90 days per export support.goshippo.com
• Billing transactions (type, amount, tracking number, carrier and service level): Open Account Settings, select Billing, click Transactions under Invoices & Transactions, choose dates and click Export CSV (CSV). Up to 10,000 rows per export support.goshippo.com

What you lose

• The account itself: closing your account can't be undone
• Pro features once the downgrade takes effect

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Move to the free Starter plan: no monthly charge and up to 30 labels per month, and you aren't charged as long as you don't buy labels support.goshippo.com goshippo.com support.goshippo.com
• Pay yearly Annual billing includes an automatic 10% discount; Pro is listed at $205 a year. Annual plans aren't refunded if cancelled before the year is up support.goshippo.com goshippo.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Pending purchases must be paid before you can close the account
• Pro users who move to Starter aren't charged as long as they don't buy shipping labels
• Labels are billed per purchase on the payment method on file, so buying labels on Starter still costs money
• Buying a label past the plan's allowance upgrades the plan to the next level, and after downgrading below your current volume you can't buy labels until it resets
• Starter users can leave the account open without a service fee
• If you use an e-commerce integration, disconnect the Shippo app from your store's site
• Premier plans are managed by Shippo's Sales team, so contact Shippo rather than using the app

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/shippo.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Shippo Pricing Up to 30 labels per month (the Starter plan's label limit)
2. Shippo Pricing 10% savings! ($205/year) (the annual billing saving)
3. Shippo Pricing Contact us (contacting Shippo for custom plans)
4. Shippo Pricing Contact an expert (the Premier plan card's contact button)
5. Shippo API Pricing You can change or cancel your plan at any time via the API Portal or by reaching out to customer support (changing or cancelling an API plan)
6. Shippo API Pricing If you downgrade your plan, downgrades go into effect at the end of your billing cycle (API downgrade timing)
7. Shippo API Pricing You can cancel or change your plan at any time. (API plans can be changed at any time)
8. Shippo Subscription Plan Overview Click Adjust Plan. (the Adjust Plan step)
9. Shippo Subscription Plan Overview Click Downgrade within the Downgrade Plan section. (the downgrade step)
10. Shippo Subscription Plan Overview Click the Account Settings icon. (the first step)
11. Shippo Subscription Plan Overview Select Plan. (the Plan step)
12. Shippo Subscription Plan Overview Changes take effect on the first day of the next cycle. (when a plan change takes effect)
13. Shippo Subscription Plan Overview We don't offer refunds, prorated or otherwise, if you downgrade or cancel your plan before the end of the billing cycle. (no refunds for downgrading or cancelling early)
14. Cancel Your Shippo Account Before closing your account, make sure you don't have any pending purchases. (check for pending purchases first)
15. Cancel Your Shippo Account Any pending purchases need to be paid before you can close your account. (pending purchases must be paid first)
16. Cancel Your Shippo Account Closing your account can't be undone. (closing is permanent)
17. Cancel Your Shippo Account You can stop using your account at any time; you won't be charged any service fee for leaving it open. (Starter users pay no fee for an open account)
18. Cancel Your Shippo Account you can downgrade to the Starter plan and won't be charged as long as you don't purchase any shipping labels. (downgrading to Starter stops charges while no labels are bought)
19. Cancel Your Shippo Account visit your store's site to disconnect the Shippo app (disconnect the store integration before closing)
20. Cancel Your Shippo Account Click the Account icon, then select Plan. (the first close step)
21. Cancel Your Shippo Account Go to the Plan tab along the top menu and click Close Account. (the Close Account button)
22. Cancel Your Shippo Account Select your reason for cancellation from the dropdown and click Close my Shippo account. (the reason and confirm step)
23. Cancel Your Shippo Account Confirm by clicking Close Account. (the final confirm step)
24. Cancel Your Shippo Account You'll see a confirmation once your account is closed. (how to confirm the account is closed)
25. Shippo Subscription Plan Overview No refunds are given if you cancel before the year is up. (no refund for annual plans cancelled early)
26. Shippo Subscription Plan Overview Annual billing includes an automatic 10% discount. (annual billing discount)
27. Shippo Subscription Plan Overview Every customer can try the Pro Plan free for 30 days. (the Pro free trial)
28. Shippo Subscription Plan Overview If it's not the right fit, downgrade before the 30 days are up to avoid the subscription fee. (downgrade before the trial ends to avoid the fee)
29. Shippo Subscription Plan Overview Pro plan fees bill monthly at the start of your subscription cycle, prepaying for the upcoming cycle. (Pro fees are prepaid each cycle)
30. Shippo Subscription Plan Overview We calculate subscription periods in 30-day cycles, starting the day your plan begins. (30-day billing cycles)
31. Shippo Subscription Plan Overview When you buy the first label that exceeds your plan allowance, you're upgraded to the next plan level (exceeding the label allowance upgrades the plan)
32. Shippo Subscription Plan Overview If you've exceeded the lower plan's volume, you won't be able to purchase new labels until it resets. (downgrading below current volume blocks label purchases until reset)
33. Shippo Subscription Plan Overview managed by our Sales team (Premier is managed by sales)
34. Shippo Subscription Plan Overview All Shippo customers start on the free Starter Plan and can create up to 30 labels per month. (the free Starter plan)
35. Cancel Your Shippo Account Please contact us for help with any plan changes. (Premier users contact Shippo for plan changes)
36. Cancel Your Shippo Account Go to the Billing tab by clicking the Account icon, then selecting Billing. (where to check pending purchases)
37. Cancel Your Shippo Account If there's an unpaid invoice under Invoices, click Re-attempt Charge to pay it. (paying an unpaid invoice before closing)
38. Cancel Your Shippo Account You can downgrade to Starter at any time during the trial without incurring monthly charges. (downgrading during the trial)
39. Cancel Your Shippo Account There are no monthly charges on the Starter plan. (Starter has no monthly fee)
40. Shippo API Pricing so you’ll be able to access features of the higher plan until then. (API plan features stay until the cycle ends)
41. Shippo API Pricing or by reaching out to customer support at support@shippo.com. (the support address for API plan changes)
42. Export Shipments from Shippo via CSV Open the Shipments page in Shippo and click Export. (how to export shipments)
43. Export Shipments from Shippo via CSV Your report generates as a CSV file. (shipment export format)
44. Export Shipments from Shippo via CSV Date ranges max out at 90 days per export. (shipment export date-range limit)
45. Export Transactions From Shippo Click Transactions under Invoices & Transactions. (where to export transactions)
46. Export Transactions From Shippo Exports max out at 10,000 rows. (transaction export row limit)
47. Export Transactions From Shippo including transaction type, amount, tracking number, carrier, and carrier service level (what the transaction export contains)
48. How Billing Works in Shippo We use a pay-per-label billing model. (labels are billed per purchase)
49. How Billing Works in Shippo Label purchases are charged automatically based on your account's billing threshold. (label charges follow the billing threshold)

Not confirmed yet

• How long Shippo keeps shipment history, label records and API keys after an account is closed isn't stated in Shippo's help center
• Shippo's help doesn't say which team role may change the plan or close the account
• What confirms a Pro downgrade or an API plan change (an email or a status in the app) isn't described in Shippo's help
• The steps inside the API Portal for changing or cancelling an API plan aren't documented on Shippo's public pages
• Premier contract terms, such as renewal and notice periods, aren't on Shippo's public pages
• Shippo's help center doesn't say whether any Shippo app sells subscriptions through Apple or Google

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).