Business software · Developer tools, hosting and APIs

How to cancel Semaphore

Usage-billed CI: charges come from running jobs and add-ons. To stop everything, the organization owner removes all projects, then deletes the organization; it cannot be undone. To close the whole account, email support@semaphore.io with your email and username. Fees paid or payable are not reimbursed.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Remove all projects from the organization first.
  • When it ends: Not stated as a time; deleted organizations cannot be restored, and there is no undo.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

No retention period is stated. The terms say Semaphore has no obligation to keep account content after termination or 6 months of inactivity, and no obligation to retain customer data other than registration data.

What you lose

  • All projects in the organization, which must be removed before the organization can be deleted
  • A deleted organization cannot be restored
  • Fees paid or payable are not reimbursed, per the terms

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Delete the organization (owner)

Online, self-serve The whole organization, including its projects, on Semaphore Cloud. Who can cancel: Only the Owner of an organization can delete it.

  1. Remove all projects from the organization first
  2. Open the Organization Settings menu and press Settings
  3. Press Delete Organization at the bottom of the page
  4. Type "delete" to confirm, then press the Delete Organization button
Confirm it worked
Not stated on the docs page
Access ends
Not stated as a time; deleted organizations cannot be restored, and there is no undo
Refunds
Fees paid or payable are not reimbursed, per the terms
Fees
Obligations that accrued before the effective date of termination survive, per the terms
Source: docs.semaphore.io semaphore.io docs.semaphore.io

Terminate the whole account by email

By email The whole Semaphore account, not a single organization. Who can cancel: The account holder; the email must include your email address and account username.

  1. Email support@semaphore.io, including your email address and account username, asking to terminate your registration and account
Confirm it worked
Not stated in the terms
Access ends
Not stated for the email request; the terms let you stop using the Services at any time, with or without cause
Refunds
Fees paid or payable are not reimbursed, per the terms
Fees
Obligations that accrued before the effective date of termination survive, per the terms
Source: semaphore.io

Turn off add-ons

Online, self-serve Support and Success add-ons, which are only available on the new plan. Who can cancel: Not stated in the docs.

  1. Open your organization menu
  2. Select Plans & Billing, then select Add-ons in the left-side menu
  3. Tick the Disabled option and click Save
Confirm it worked
Not stated on the docs page
Access ends
Not stated as a time. The docs say you cannot select another add-on in the same column for 24 hours
Source: docs.semaphore.io

Questions people ask

Can I get a refund if I cancel Semaphore?

Delete the organization (owner): Fees paid or payable are not reimbursed, per the terms.

Source: semaphore.io

If I cancel Semaphore, when does my access end?

Delete the organization (owner): Not stated as a time; deleted organizations cannot be restored, and there is no undo. Terminate the whole account by email: Not stated for the email request; the terms let you stop using the Services at any time, with or without cause. Turn off add-ons: Not stated as a time. The docs say you cannot select another add-on in the same column for 24 hours.

Source: docs.semaphore.io semaphore.io docs.semaphore.io

Is there a fee to cancel Semaphore?

Delete the organization (owner): Obligations that accrued before the effective date of termination survive, per the terms.

Source: semaphore.io

What happens to my data when I cancel Semaphore?

No retention period is stated. The terms say Semaphore has no obligation to keep account content after termination or 6 months of inactivity, and no obligation to retain customer data other than registration data.

Source: semaphore.io

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan $15 of free credits each month semaphore.io
  • Pay yearly Discounted pricing for annual billing; the pricing page points to support for the details semaphore.io

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Billing is per organization: delete or stop using each organization you pay for
  • Remove all projects before deleting an organization, because deletion requires it
  • Only running time is billed, so machine charges stop when no jobs run; spending data may take up to 24 hours to update
  • Check Add-ons under Plans & Billing and disable any you do not need
  • On a legacy plan, switching to the new plan cannot be undone, and spending until the switch is charged immediately
  • Type support@semaphore.io yourself: the mail link on the terms page points to a different address

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/semaphore.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Organizations Before you can delete an organization, you must remove all it projects. (projects must be removed before the organization can be deleted)
  2. Organizations Open the Organization Settings menu (where deletion starts)
  3. Organizations Press on Settings (the Settings step)
  4. Organizations Press on Delete Organization (the Delete Organization option)
  5. Organizations Type "delete" to confirm (the confirmation text)
  6. Organizations Press the Delete Organization button (the final button)
  7. Organizations Deleted organizations cannot be restored. (deletion is permanent)
  8. Organizations Only the Owner of an organization can delete it. (who can delete an organization)
  9. Plans and Billing Open your organization menu. (where add-ons are turned off)
  10. Plans and Billing Select Plans & Billing. (the Plans & Billing page)
  11. Plans and Billing In the left-side menu, select Add-ons. (the Add-ons page)
  12. Plans and Billing Tick the Disabled option and click Save. (how to disable an add-on)
  13. Plans and Billing You won't be able to select another add-on in the same column for 24 hours. (the 24-hour lock after disabling)
  14. Plans and Billing Semaphore charges you based on the machine type used and the amount of time spent running. (how usage is billed)
  15. Plans and Billing Please note that spending data may take up to 24 hours to update. (spending can lag by up to 24 hours)
  16. Plans and Billing This action cannot be undone. (switching from a legacy plan is irreversible)
  17. Plans and Billing You will be charged immediately for any spending until the time of the switch. (spending up to a legacy plan switch is charged at once)
  18. Semaphore pricing Get $15 free credits per month (the monthly free credit)
  19. Semaphore pricing Discounted pricing is available for annual billing. (annual billing discounts)
  20. Semaphore terms of service Customer may terminate its registration and account at any time by sending an email to support@semaphore.io (account termination by email, and the address)
  21. Semaphore terms of service Customer may stop accessing and using the Site and Services, at any time, with or without cause (the customer may stop using the Services at any time)
  22. Semaphore terms of service it will not be entitled to reimbursement of any fees paid (or payable) under the Primary Agreement (no reimbursement of fees)
  23. Semaphore terms of service all obligations that accrued prior to the effective date of termination (obligations accrued before termination survive)
  24. Semaphore terms of service After termination or any continuous 6-month period of inactivity (when account content may be removed)
  25. Semaphore terms of service Semaphore has no obligation to maintain any content in Customer's account (no duty to keep account content after termination or inactivity)
  26. Semaphore terms of service Other than registration data, Semaphore has no obligation to backup, retain or deliver any Customer Data. (no duty to back up or retain customer data, except registration data)
  27. Semaphore terms of service that includes Customer's electronic mail address and account username. (what the termination email must include)
  28. Organizations There is no undo for this operation. (organization deletion is permanent)
  29. Plans and Billing Only running time is billed (machine charges accrue only while jobs run)
  30. Plans and Billing Every organization on Semaphore Cloud is tied to a billing plan. (billing is per organization)

Not confirmed yet

  • Whether deleting an organization or disabling add-ons stops every charge, including storage and egress, is not stated in Semaphore's docs
  • How the final usage bill is issued after an organization is deleted or an account is terminated is not stated
  • The steps for removing a payment method or downloading invoices are not in the docs
  • Who can disable add-ons or manage billing is not stated; only organization deletion is limited to the Owner
  • How to end an annual plan early is not documented; the pricing page points to support for annual billing details
  • Whether a legacy plan can be ended without switching to the new plan is not stated
  • Export of build logs, artifacts or project data before deleting is not documented; the terms say Semaphore has no obligation to back up or retain customer data

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).