Personal subscriptions · Design and creative

How to cancel Screencastify

Open the Account Dashboard, choose Cancel Subscription at the bottom, then Yes, Cancel: this only turns off auto-renew, so the plan runs to the end of its term. Gotcha: there are no full or pro-rated refunds, and ending mid-term needs a support ticket.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Screencastify's cancel page

The short answer

  • Where: Open the My Videos Dashboard and click your profile in the bottom left corner to open the Account Dashboard (app.screencastify.com).
  • When it ends: Auto-renew is off: the subscription doesn't renew and ends at the end of the current term; the account itself stays open.
  • Before you go: export Recordings. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Recordings: Open the video from the My Videos Library; on the Video Management page open the Export Video menu and choose Download Drive File (.webm), Export as MP4, Export as MP3 or Export as GIF (WebM, MP4, MP3 (audio) or GIF). MP4 and MP3 export need recordings saved on Google Drive; viewer analytics and interactive questions don't export learn.screencastify.com

What happens to your data

Screencastify keeps information only as long as it needs it, and may delete some personal and usage data after more than 2 years without use; you can ask it to delete the account and its personal data by emailing privacy@screencastify.com. Videos not hosted by Screencastify stay under your control.

What you lose

  • Paid-plan capacity: the Free plan allows up to 10 videos and recordings of up to 30 minutes

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Individual plans (Starter, Pro)

Online, self-serve Starter and Pro plans bought on the website, billed monthly or annually. Who can cancel: The account holder, signed in.

  1. Open the My Videos Dashboard and click your profile in the bottom left corner to open the Account Dashboard
  2. Scroll to the bottom of the account page and choose Cancel Subscription
  3. To turn off auto-renew, click Yes, Cancel
Access ends
Auto-renew is off: the subscription doesn't renew and ends at the end of the current term; the account itself stays open
Notice
Cancel before the end of the subscription period, or it renews automatically
Refunds
No refunds: full or pro-rated refunds are not issued
Open the page
Source: learn.screencastify.com learn.screencastify.com screencastify.com learn.screencastify.com

Team plans (license managers)

Online, self-serve Subscriptions with several seats, managed by a license manager. Who can cancel: The license manager.

  1. Open the license manager and go to the Subscription page
  2. Scroll to the bottom and click Cancel SubscriptionYou should see: A pop-up saying this will turn off auto-renew and the subscription will cancel at the end of the term
  3. Click Yes, Cancel (Never Mind keeps the subscription)You should see: A banner at the top of the Subscription page confirming when the term ends
Confirm it worked
A banner at the top of the Subscription page confirms when your subscription term will end
Access ends
The subscription cancels at the end of the term
Notice
Cancel before the end of the subscription period, or it renews automatically
Refunds
No refunds: full or pro-rated refunds are not issued
Source: learn.screencastify.com learn.screencastify.com screencastify.com learn.screencastify.com

Schools, districts and Enterprise

Web form Enterprise and EDU licenses bought by quote, whose separate subscription agreement may supersede the Terms; also anyone who wants to cancel outside the auto-renewal date. Who can cancel: The customer's license manager or account holder.

  1. Check your organization's subscription agreement for its term and renewal rules
  2. Submit a support ticket asking Screencastify to cancel the subscription outside its auto-renewal date
Refunds
The Terms say full or pro-rated refunds are not issued
Open the page
Source: learn.screencastify.com screencastify.com screencastify.com

Questions people ask

Can I get a refund if I cancel Screencastify?

Individual plans (Starter, Pro): No refunds: full or pro-rated refunds are not issued. Schools, districts and Enterprise: The Terms say full or pro-rated refunds are not issued.

Source: screencastify.com

If I cancel Screencastify, when does my access end?

Individual plans (Starter, Pro): Auto-renew is off: the subscription doesn't renew and ends at the end of the current term; the account itself stays open. Team plans (license managers): The subscription cancels at the end of the term.

Source: learn.screencastify.com screencastify.com learn.screencastify.com

How long before renewal do I need to cancel Screencastify?

Individual plans (Starter, Pro): Cancel before the end of the subscription period, or it renews automatically.

Source: screencastify.com learn.screencastify.com

What happens to my data when I cancel Screencastify?

Screencastify keeps information only as long as it needs it, and may delete some personal and usage data after more than 2 years without use; you can ask it to delete the account and its personal data by emailing privacy@screencastify.com. Videos not hosted by Screencastify stay under your control.

Source: screencastify.com learn.screencastify.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Free plan costs $0: create up to 10 videos and record up to 30 minutes screencastify.com
  • Cheaper plan Starter ($7 a user a month billed annually, or $19 billed monthly) instead of Pro ($10 billed annually, or $25 billed monthly) screencastify.com
  • Pay yearly Annual billing costs $7 instead of $19 a month for Starter, and $10 instead of $25 a month for Pro screencastify.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: For license managers, a pop-up explains that cancelling turns off auto-renew, with Yes, Cancel and Never Mind buttons
  • Cancel Subscription only turns off auto-renew: the plan runs to the end of its term and the account is not closed
  • There are no refunds, full or pro-rated
  • To end a subscription before its renewal date, submit a support ticket
  • Deleting the account is a separate request: email privacy@screencastify.com
  • Recordings saved to Google Drive stay in your Drive's Screencastify folder; MP4 and MP3 export only work for recordings saved on Google Drive

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/screencastify.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Can I Cancel My Screencastify Subscription? While you do not have the capability to cancel your subscription during your subscription term, you can: (no mid-term self-serve cancellation)
  2. Can I Cancel My Screencastify Subscription? To turn off auto-renew, click Yes, Cancel (the cancel step)
  3. Can I Cancel My Screencastify Subscription? This ensures that your subscription will NOT renew at the end of your term but does not fully cancel your account. (what cancelling does)
  4. Can I Cancel My Screencastify Subscription? At the bottom it will say 'Cancel Subscription' (where the cancel button is)
  5. How do I access the Account Dashboard? You can access the Account Dashboard by navigating to the My Videos Dashboard and clicking on your profile in the bottom left corner of the page. (how to reach the account page)
  6. Screencastify Terms of Use subscriptions automatically renew at the end of each subscription period unless cancelled beforehand. (auto-renewal and the notice)
  7. Screencastify Terms of Use You may upgrade or cancel your subscription at any time by visiting our website, in My Account > Billing. (cancelling on the website)
  8. Screencastify Terms of Use Please note that full or pro-rated refunds will not be issued. (the refund policy)
  9. For License Managers: Can I Cancel My Screencastify Subscription? Visit the license manager and navigate to the Subscription page (where license managers start)
  10. For License Managers: Can I Cancel My Screencastify Subscription? A pop up will appear letting you know that this will effectively turn off auto-renew and your subscription will cancel at the end of the term. (the pop-up and when it takes effect)
  11. For License Managers: Can I Cancel My Screencastify Subscription? Click 'Yes, Cancel' to finish canceling or 'Never Mind' to keep the subscription as it is. (the final confirm)
  12. For License Managers: Can I Cancel My Screencastify Subscription? You will see a banner at the top of your Subscription page confirming when your subscription term will end. (how to confirm)
  13. Navigating the Account Management page purchase more seats, cancel or reactivate your subscription, update your billing information, and view past invoices (the Subscription page)
  14. Can I Cancel My Screencastify Subscription? If you would like help cancelling your Screencastify account subscription outside of your auto-renewal date, please feel free to submit a support ticket (cancelling outside the renewal date)
  15. Screencastify Terms of Use a separate subscription agreement that supersedes these Terms (organization agreements)
  16. Screencastify pricing Get a Quote (Enterprise and EDU plans are sold by quote)
  17. Screencastify pricing Create up to 10 videos (the Free plan's video limit)
  18. Screencastify pricing Record up to 30 minutes (the Free plan's recording limit)
  19. Screencastify pricing $7 / user / month, billed annually (Starter, billed annually)
  20. Screencastify pricing $19 when billed monthly (Starter, billed monthly)
  21. Screencastify pricing $10 / user / month, billed annually (Pro, billed annually)
  22. Screencastify pricing $25 when billed monthly (Pro, billed monthly)
  23. How do I export my recording? There are four different file types you can export videos as: (export formats)
  24. How do I export my recording? You must save your recordings on Google Drive to enable MP4 export. (the MP4 export limit)
  25. How do I export my recording? Viewer analytics and interactive questions will not export. (what doesn't export)
  26. Screencastify Privacy Policy We may delete certain personal and usage data if you haven't used your account for more than 2 years. (inactive-account data deletion)
  27. Screencastify Privacy Policy You can also ask us to delete your account and all the associated personal data held by Screencastify by emailing us at privacy@screencastify.com. (how to delete the account)
  28. Screencastify Privacy Policy We may not able to remotely delete videos created with Screencastify that are not hosted by Screencastify, as these are fully under the user's control. (videos outside Screencastify stay yours)
  29. How and When to Sync Your Videos When you delete or move a Screencastify recording from your Screencastify Google Drive folder, the recording will NOT be available on your 'My Videos' dashboard. (recordings live in your Google Drive folder)
  30. Can I Get a Refund? No, we do not offer refunds. (no refunds)
  31. How do I export my recording? You must save your recordings on Google Drive to enable MP3 export (the MP3 export limit)

Not confirmed yet

  • The confirmation an individual sees after Yes, Cancel isn't described (license managers see a banner)
  • The web address of the license manager's Subscription page isn't given in Screencastify's help
  • What happens to videos above the Free plan's 10-video limit after a paid plan ends isn't documented (the plan comparison article is images only)
  • The notice and renewal terms of school, district and Enterprise agreements aren't public

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).