{
 "id": "screencastify",
 "name": "Screencastify",
 "category": "design_creative",
 "website": "https://www.screencastify.com",
 "domains": [
  "screencastify.com"
 ],
 "summary": "Open the Account Dashboard, choose Cancel Subscription at the bottom, then Yes, Cancel: this only turns off auto-renew, so the plan runs to the end of its term. Gotcha: there are no full or pro-rated refunds, and ending mid-term needs a support ticket.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Individual plans (Starter, Pro)",
   "applies_to": "Starter and Pro plans bought on the website, billed monthly or annually",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://app.screencastify.com/v2/account",
   "steps": [
    {
     "do": "Open the My Videos Dashboard and click your profile in the bottom left corner to open the Account Dashboard",
     "expect": null
    },
    {
     "do": "Scroll to the bottom of the account page and choose Cancel Subscription",
     "expect": null
    },
    {
     "do": "To turn off auto-renew, click Yes, Cancel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Auto-renew is off: the subscription doesn't renew and ends at the end of the current term; the account itself stays open",
   "notice": "Cancel before the end of the subscription period, or it renews automatically",
   "refund": "No refunds: full or pro-rated refunds are not issued",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s30"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Team plans (license managers)",
   "applies_to": "Subscriptions with several seats, managed by a license manager",
   "who": "The license manager",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the license manager and go to the Subscription page",
     "expect": null
    },
    {
     "do": "Scroll to the bottom and click Cancel Subscription",
     "expect": "A pop-up saying this will turn off auto-renew and the subscription will cancel at the end of the term"
    },
    {
     "do": "Click Yes, Cancel (Never Mind keeps the subscription)",
     "expect": "A banner at the top of the Subscription page confirming when the term ends"
    }
   ],
   "confirm_by": "A banner at the top of the Subscription page confirms when your subscription term will end",
   "effective": "The subscription cancels at the end of the term",
   "notice": "Cancel before the end of the subscription period, or it renews automatically",
   "refund": "No refunds: full or pro-rated refunds are not issued",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s6",
    "s7",
    "s8",
    "s30"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Schools, districts and Enterprise",
   "applies_to": "Enterprise and EDU licenses bought by quote, whose separate subscription agreement may supersede the Terms; also anyone who wants to cancel outside the auto-renewal date",
   "who": "The customer's license manager or account holder",
   "method": "form",
   "start_url": "https://learn.screencastify.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Check your organization's subscription agreement for its term and renewal rules",
     "expect": null
    },
    {
     "do": "Submit a support ticket asking Screencastify to cancel the subscription outside its auto-renewal date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "The Terms say full or pro-rated refunds are not issued",
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan costs $0: create up to 10 videos and record up to 30 minutes",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "type": "downgrade",
   "what": "Starter ($7 a user a month billed annually, or $19 billed monthly) instead of Pro ($10 billed annually, or $25 billed monthly)",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing costs $7 instead of $19 a month for Starter, and $10 instead of $25 a month for Pro",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  }
 ],
 "export": [
  {
   "data": "Recordings",
   "how": "Open the video from the My Videos Library; on the Video Management page open the Export Video menu and choose Download Drive File (.webm), Export as MP4, Export as MP3 or Export as GIF",
   "format": "WebM, MP4, MP3 (audio) or GIF",
   "limits": "MP4 and MP3 export need recordings saved on Google Drive; viewer analytics and interactive questions don't export",
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s31"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current subscription term",
  "data_kept": "Screencastify keeps information only as long as it needs it, and may delete some personal and usage data after more than 2 years without use; you can ask it to delete the account and its personal data by emailing privacy@screencastify.com. Videos not hosted by Screencastify stay under your control",
  "you_lose": [
   "Paid-plan capacity: the Free plan allows up to 10 videos and recordings of up to 30 minutes"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "For license managers, a pop-up explains that cancelling turns off auto-renew, with Yes, Cancel and Never Mind buttons",
  "tips": [
   "Cancel Subscription only turns off auto-renew: the plan runs to the end of its term and the account is not closed",
   "There are no refunds, full or pro-rated",
   "To end a subscription before its renewal date, submit a support ticket",
   "Deleting the account is a separate request: email privacy@screencastify.com",
   "Recordings saved to Google Drive stay in your Drive's Screencastify folder; MP4 and MP3 export only work for recordings saved on Google Drive"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "While you do not have the capability to cancel your subscription during your subscription term, you can:",
   "supports": "no mid-term self-serve cancellation"
  },
  {
   "id": "s2",
   "url": "https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "To turn off auto-renew, click Yes, Cancel",
   "supports": "the cancel step"
  },
  {
   "id": "s3",
   "url": "https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "This ensures that your subscription will NOT renew at the end of your term but does not fully cancel your account.",
   "supports": "what cancelling does"
  },
  {
   "id": "s4",
   "url": "https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "At the bottom it will say 'Cancel Subscription'",
   "supports": "where the cancel button is"
  },
  {
   "id": "s5",
   "url": "https://learn.screencastify.com/hc/en-us/articles/32457864334103-How-do-I-access-the-Account-Dashboard",
   "title": "How do I access the Account Dashboard?",
   "publisher": "vendor",
   "quote": "You can access the Account Dashboard by navigating to the My Videos Dashboard and clicking on your profile in the bottom left corner of the page.",
   "supports": "how to reach the account page"
  },
  {
   "id": "s6",
   "url": "https://www.screencastify.com/legal/terms",
   "title": "Screencastify Terms of Use",
   "publisher": "vendor",
   "quote": "subscriptions automatically renew at the end of each subscription period unless cancelled beforehand.",
   "supports": "auto-renewal and the notice"
  },
  {
   "id": "s7",
   "url": "https://www.screencastify.com/legal/terms",
   "title": "Screencastify Terms of Use",
   "publisher": "vendor",
   "quote": "You may upgrade or cancel your subscription at any time by visiting our website, in My Account > Billing.",
   "supports": "cancelling on the website"
  },
  {
   "id": "s8",
   "url": "https://www.screencastify.com/legal/terms",
   "title": "Screencastify Terms of Use",
   "publisher": "vendor",
   "quote": "Please note that full or pro-rated refunds will not be issued.",
   "supports": "the refund policy"
  },
  {
   "id": "s9",
   "url": "https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "For License Managers: Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "Visit the license manager and navigate to the Subscription page",
   "supports": "where license managers start"
  },
  {
   "id": "s10",
   "url": "https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "For License Managers: Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "A pop up will appear letting you know that this will effectively turn off auto-renew and your subscription will cancel at the end of the term.",
   "supports": "the pop-up and when it takes effect"
  },
  {
   "id": "s11",
   "url": "https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "For License Managers: Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "Click 'Yes, Cancel' to finish canceling or 'Never Mind' to keep the subscription as it is.",
   "supports": "the final confirm"
  },
  {
   "id": "s12",
   "url": "https://learn.screencastify.com/hc/en-us/articles/12896868177687-For-License-Managers-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "For License Managers: Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "You will see a banner at the top of your Subscription page confirming when your subscription term will end.",
   "supports": "how to confirm"
  },
  {
   "id": "s13",
   "url": "https://learn.screencastify.com/hc/en-us/articles/8742030756759-Navigating-the-Account-Management-page",
   "title": "Navigating the Account Management page",
   "publisher": "vendor",
   "quote": "purchase more seats, cancel or reactivate your subscription, update your billing information, and view past invoices",
   "supports": "the Subscription page"
  },
  {
   "id": "s14",
   "url": "https://learn.screencastify.com/hc/en-us/articles/1500008631222-Can-I-Cancel-My-Screencastify-Subscription",
   "title": "Can I Cancel My Screencastify Subscription?",
   "publisher": "vendor",
   "quote": "If you would like help cancelling your Screencastify account subscription outside of your auto-renewal date, please feel free to submit a support ticket",
   "supports": "cancelling outside the renewal date"
  },
  {
   "id": "s15",
   "url": "https://www.screencastify.com/legal/terms",
   "title": "Screencastify Terms of Use",
   "publisher": "vendor",
   "quote": "a separate subscription agreement that supersedes these Terms",
   "supports": "organization agreements"
  },
  {
   "id": "s16",
   "url": "https://www.screencastify.com/pricing",
   "title": "Screencastify pricing",
   "publisher": "vendor",
   "quote": "Get a Quote",
   "supports": "Enterprise and EDU plans are sold by quote"
  },
  {
   "id": "s17",
   "url": "https://www.screencastify.com/pricing",
   "title": "Screencastify pricing",
   "publisher": "vendor",
   "quote": "Create up to 10 videos",
   "supports": "the Free plan's video limit"
  },
  {
   "id": "s18",
   "url": "https://www.screencastify.com/pricing",
   "title": "Screencastify pricing",
   "publisher": "vendor",
   "quote": "Record up to 30 minutes",
   "supports": "the Free plan's recording limit"
  },
  {
   "id": "s19",
   "url": "https://www.screencastify.com/pricing",
   "title": "Screencastify pricing",
   "publisher": "vendor",
   "quote": "$7 / user / month, billed annually",
   "supports": "Starter, billed annually"
  },
  {
   "id": "s20",
   "url": "https://www.screencastify.com/pricing",
   "title": "Screencastify pricing",
   "publisher": "vendor",
   "quote": "$19 when billed monthly",
   "supports": "Starter, billed monthly"
  },
  {
   "id": "s21",
   "url": "https://www.screencastify.com/pricing",
   "title": "Screencastify pricing",
   "publisher": "vendor",
   "quote": "$10 / user / month, billed annually",
   "supports": "Pro, billed annually"
  },
  {
   "id": "s22",
   "url": "https://www.screencastify.com/pricing",
   "title": "Screencastify pricing",
   "publisher": "vendor",
   "quote": "$25 when billed monthly",
   "supports": "Pro, billed monthly"
  },
  {
   "id": "s23",
   "url": "https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording",
   "title": "How do I export my recording?",
   "publisher": "vendor",
   "quote": "There are four different file types you can export videos as:",
   "supports": "export formats"
  },
  {
   "id": "s24",
   "url": "https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording",
   "title": "How do I export my recording?",
   "publisher": "vendor",
   "quote": "You must save your recordings on Google Drive to enable MP4 export.",
   "supports": "the MP4 export limit"
  },
  {
   "id": "s25",
   "url": "https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording",
   "title": "How do I export my recording?",
   "publisher": "vendor",
   "quote": "Viewer analytics and interactive questions will not export.",
   "supports": "what doesn't export"
  },
  {
   "id": "s26",
   "url": "https://www.screencastify.com/legal/privacy",
   "title": "Screencastify Privacy Policy",
   "publisher": "vendor",
   "quote": "We may delete certain personal and usage data if you haven't used your account for more than 2 years.",
   "supports": "inactive-account data deletion"
  },
  {
   "id": "s27",
   "url": "https://www.screencastify.com/legal/privacy",
   "title": "Screencastify Privacy Policy",
   "publisher": "vendor",
   "quote": "You can also ask us to delete your account and all the associated personal data held by Screencastify by emailing us at privacy@screencastify.com.",
   "supports": "how to delete the account"
  },
  {
   "id": "s28",
   "url": "https://www.screencastify.com/legal/privacy",
   "title": "Screencastify Privacy Policy",
   "publisher": "vendor",
   "quote": "We may not able to remotely delete videos created with Screencastify that are not hosted by Screencastify, as these are fully under the user's control.",
   "supports": "videos outside Screencastify stay yours"
  },
  {
   "id": "s29",
   "url": "https://learn.screencastify.com/hc/en-us/articles/11938158868503-How-and-When-to-Sync-Your-Videos",
   "title": "How and When to Sync Your Videos",
   "publisher": "vendor",
   "quote": "When you delete or move a Screencastify recording from your Screencastify Google Drive folder, the recording will NOT be available on your 'My Videos' dashboard.",
   "supports": "recordings live in your Google Drive folder"
  },
  {
   "id": "s30",
   "url": "https://learn.screencastify.com/hc/en-us/articles/17116455249687-Can-I-Get-a-Refund",
   "title": "Can I Get a Refund?",
   "publisher": "vendor",
   "quote": "No, we do not offer refunds.",
   "supports": "no refunds"
  },
  {
   "id": "s31",
   "url": "https://learn.screencastify.com/hc/en-us/articles/360049547274-How-do-I-export-my-recording",
   "title": "How do I export my recording?",
   "publisher": "vendor",
   "quote": "You must save your recordings on Google Drive to enable MP3 export",
   "supports": "the MP3 export limit"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The confirmation an individual sees after Yes, Cancel isn't described (license managers see a banner)",
   "The web address of the license manager's Subscription page isn't given in Screencastify's help",
   "What happens to videos above the Free plan's 10-video limit after a paid plan ends isn't documented (the plan comparison article is images only)",
   "The notice and renewal terms of school, district and Enterprise agreements aren't public"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the individual, license-manager and support-ticket routes against Screencastify's cancel, account dashboard, license manager, account management, export and refund articles, its Terms and its pricing page; all steps and terms confirmed",
    "Confirmed the Account Dashboard address, which the help article links to; removed it from the license-manager route, whose page address isn't documented",
    "Added a source for the MP3 export limit (s31)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/screencastify",
 "json": "https://stackcut.io/exits/screencastify.json",
 "evidence": {
  "packet_revision": "7554dd11db5f018046ae7ddea2282ca64951058c7d557065309e936abc465d86",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "screencastify--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "screencastify--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "screencastify--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}