How to cancel Railway

Before you cancel

Export first

• Files stored in volumes, including database files such as SQLite: Browse or copy volume files from the Railway CLI with railway volume browse or railway volume files, or over sftp or scp. Volume backups can be created and restored in Railway, but the docs don't describe downloading them; wiping a volume deletes all its backups, and a deleted volume is permanently deleted within 48 hours docs.railway.com docs.railway.com
• Payment history: View historical payments on the workspace's billing page docs.railway.com

What happens to your data

Deleting the account deletes all data related to it, and the Terms warn that account termination may destroy your content. How long data is kept after a plain plan cancellation is not stated.

What you lose

• Running deployments, which stop when you cancel
• All services, environments and deployments of a deleted project
• Volume backups when a volume is wiped; a deleted volume is gone for good after 48 hours
• All account information and project data when the account is deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan provides $1 of free credit per month docs.railway.com
• Cheaper plan Move from Pro (includes $20 of monthly usage) to Hobby (includes $5 of resource usage per month; usage above $5 is charged as the difference). Downgrades take effect at the beginning of the next billing cycle docs.railway.com railway.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Railway from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Cancelling doesn't end billing at once: resource usage is billed in arrears, so expect one more invoice for the last cycle's usage
• Only workspace admins can open billing settings and delete projects, services or volumes
• To cap spending without cancelling, a workspace admin sets a hard limit on the Workspace Usage page: all workloads go offline when it's reached
• Serverless stops a service while it is inactive, which lowers its cost
• Adding members to a workspace doesn't add seat costs, so removing members doesn't lower the bill
• The saved card can only be removed after the subscription is cancelled and no invoices are pending
• Services stopped for a usage limit, used-up trial credits or a failed payment are redeployed automatically only if the issue is fixed within 30 days
• Trial accounts: stateful volumes are deleted 30 days after the trial credits expire

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/railway.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Pricing FAQs To cancel your active subscription, go to the "Active Plan" section of your Billing page and click Cancel Plan. (the cancel steps)
2. Pricing FAQs When you cancel your subscription, Railway will stop all deployments in your workspace to prevent further charges. (deployments stop on cancel)
3. Pricing FAQs Your plan will remain active until the end of your billing cycle. (when the plan ends)
4. Pricing FAQs You may receive an invoice containing charges for Resource Usage after you cancel your subscription. (an invoice can follow cancellation)
5. Pricing FAQs These are resource usages you have consumed in that billing cycle that we reserve the right to charge you for. (what the last invoice covers)
6. Pricing FAQs Railway bills Resource Usage in arrears, so deleting your account cancels your subscription immediately and issues a final invoice for the usage accrued since your last billing date. (the final invoice on account deletion)
7. Pricing FAQs This final invoice covers the portion of the cycle you used, and the plan fee for the current period is not prorated. (the plan fee isn't prorated)
8. Pricing FAQs Invoices for a deleted account are not refundable. (no refund after deletion)
9. Pricing FAQs If your subscription is canceled and you have no pending invoices, you can remove your saved payment method (when the card can be removed)
10. Pricing FAQs Click "Delete" in the payment method section (removing the card)
11. Pricing FAQs Go to the billing page for your workspace (billing is per workspace)
12. Workspaces Accessing billing settings ✔️ ❌ ❌ (the permissions table: Admin yes, Member no, Deployer no)
13. Workspaces Full administration of the Workspace and all Workspace projects (the Admin role)
14. Workspaces Adding members to the workspace does not incur any additional seat cost. (no seat charges)
15. Terms of Service Unless you opt out of auto-renewal, which can be done through your account settings, any Paid Services you have signed up for will be automatically extended for successive renewal periods (auto-renewal)
16. Terms of Service If you terminate a Paid Service, you may use your subscription until the end of your then-current term (access until the term ends)
17. Terms of Service You will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. (no prorated refund)
18. Terms of Service Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. (content may be destroyed)
19. Refunds Refunds are for new customers who no longer wish to use Railway after initially trying it out. (who can get a refund)
20. Refunds You can request for a refund in Workspace Settings -> Billing under Billing History (where to request a refund)
21. Refunds We generally do not issue refunds for resource usage, as those were resources you have consumed (usage isn't refunded)
22. Pricing Plans When you downgrade, the changes will take effect at the beginning of your next billing cycle. (when a downgrade applies)
23. Pricing Plans The Hobby plan includes $5 of resource usage per month. (Hobby's included usage)
24. Pricing Plans If your total resource usage exceeds $5 in any given billing period, you will be charged the delta. (usage above the included amount is billed)
25. Free Trial the Free plan, which provides $1 of free credit per month (the Free plan)
26. Cost Control Once your resource usage hits the specified hard limit, all your workloads will be taken offline to prevent them from incurring further resource usage. (the hard limit stops usage)
27. Cost Control You must be a workspace admin to configure usage limits. (who sets limits)
28. Cost Control Visit the Workspace Usage page to set the usage limits. (where limits are set)
29. Cost Control Enabling Serverless on a service tells Railway to stop a service when it is inactive, effectively reducing the overall cost to run it. (Serverless lowers cost)
30. Accounts Selecting "Delete Account" at the bottom of the Account Settings page will delete an account. (where to delete the account)
31. Accounts All data related to the account will be deleted. (deletion removes all data)
32. Accounts Railway deletes all account information, project data, and removes the account from all email lists. (what deletion removes)
33. Accounts Deleting an account cancels its subscription immediately and issues a final invoice for the usage accrued since your last billing date (deletion cancels immediately)
34. Projects A project can be deleted by selecting the Delete Project button in the Danger tab. (deleting a project)
35. Projects Deleting a project will delete all services, environments, and deployments associated with the project. (what deleting a project removes)
36. Volumes Volume files can be managed from the CLI with railway volume browse or railway volume files, and over sftp or scp (getting files out of volumes)
37. Volumes When a volume is deleted, it is queued for deletion and will be permanently deleted within 48 hours. (deleted volumes)
38. Backups Wiping a volume deletes all backups. (backups go with the volume)
39. Accounts view historical payments (payment history on the billing page)
40. Pricing Includes $20 of monthly usage credits (Pro's included usage)
41. Pricing FAQs Railway will automatically redeploy your services once the underlying issue is resolved, as long as it is resolved within a period of 30 days. (the 30-day window for stopped services)
42. Free Trial Railway deletes stateful volumes created by Trial accounts 30 days after the expiration of your credits. (trial volumes are deleted)
43. Refunds Your subscription may be cancelled immediately by us (a refund can end the subscription at once)
44. Refunds Your services may be taken offline immediately (a refund can take services offline at once)
45. Refunds If you do not see a refund button next to your invoice, you are ineligible for a refund. (no refund button means not eligible)

Not confirmed yet

• What the Billing page shows after Cancel Plan (confirmation text or email) is not documented
• How long data is kept after cancelling a plan without deleting the account, and whether volumes still accrue storage charges then, is not stated
• How Enterprise (committed-spend) contracts renew or are cancelled is not publicly documented
• Whether the cancel flow asks for a reason or shows an offer is not documented

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).