Personal subscriptions · Cloud storage

How to cancel ShareFile

To stop a ShareFile Order renewing, send written notice: at least 30 days before renewal for annual billing, 7 days for monthly or quarterly. No self-serve cancel steps are published, and billing questions go to live chat. Download your files within 30 days after termination, to the extent available.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Check whether your Order is billed annually, or monthly or quarterly.
  • When it ends: A subscription is a non-cancellable license for the term in the Order, so notice stops the renewal rather than ending the current term early. For UK and Germany billing, the FAQ says the account stays active through the final day of the current billing cycle after cancelling..
  • Contract notice: At least thirty (30) days written notice for annual billing, and at least seven (7) days for monthly or quarterly billing, to prevent renewal. How to give notice
  • Before you go: export Customer Content. What to save
  • Want to keep it for less? Pay yearly and more. Options

Before you cancel

Export first

  • Customer Content: Ask ShareFile technical support for download access and instructions, and download within 30 days after termination. Only to the extent available, and for 30 days after termination progress.com

What happens to your data

ShareFile has no obligation to keep Customer Content after the agreement ends. You have 30 days to download it, to the extent available.

What you lose

  • Access to the Products once the Order terminates
  • Customer Content after the 30-day download window, where it is available

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Orders under the End User Agreement

Written notice Orders under the ShareFile End User Agreement, including annual and multi-year plans and any Order set up for autorenewal. Who can cancel: The customer on the Order.

  1. Check whether your Order is billed annually, or monthly or quarterly
  2. Send written notice of your intention to terminate, at least 30 days before renewal for annual billing or at least 7 days for monthly or quarterly billing
  3. Address the notice to ShareFile at 15 Wayside Rd, Suite 400, Burlington, MA 01803, Attention: General Counsel
Confirm it worked
A notice sent by air courier or email is deemed given on confirmation of receipt, so keep that confirmation
Access ends
A subscription is a non-cancellable license for the term in the Order, so notice stops the renewal rather than ending the current term early. For UK and Germany billing, the FAQ says the account stays active through the final day of the current billing cycle after cancelling.
Notice
At least thirty (30) days written notice for annual billing, and at least seven (7) days for monthly or quarterly billing, to prevent renewal
Refunds
All purchases are final, with no right to a refund or set-off, except as the agreement expressly provides. Extra features cancelled after the monthly charge aren't reimbursed for unused days.
Fees
Termination does not relieve the customer of fees that have accrued. The FAQ says ShareFile won't bill you further after account cancellation.
Source: progress.com sharefile.com

Plan changes in admin settings (not cancelling)

In the billing platform's settings Plan changes for the account, listed in the FAQ under billing. The FAQ doesn't list cancelling here.. Who can cancel: Employee users with the request plan changes permission.

  1. Open Admin Settings, then Billing
  2. Choose Request Plan Changes
Source: sharefile.com

Questions people ask

Can I get a refund if I cancel ShareFile?

Orders under the End User Agreement: All purchases are final, with no right to a refund or set-off, except as the agreement expressly provides. Extra features cancelled after the monthly charge aren't reimbursed for unused days.

Source: progress.com sharefile.com

If I cancel ShareFile, when does my access end?

Orders under the End User Agreement: A subscription is a non-cancellable license for the term in the Order, so notice stops the renewal rather than ending the current term early. For UK and Germany billing, the FAQ says the account stays active through the final day of the current billing cycle after cancelling.

Source: sharefile.com progress.com

Is there a fee to cancel ShareFile?

Orders under the End User Agreement: Termination does not relieve the customer of fees that have accrued. The FAQ says ShareFile won't bill you further after account cancellation.

Source: progress.com sharefile.com

How long before renewal do I need to cancel ShareFile?

Orders under the End User Agreement: At least thirty (30) days written notice for annual billing, and at least seven (7) days for monthly or quarterly billing, to prevent renewal.

Source: progress.com

What happens to my data when I cancel ShareFile?

ShareFile has no obligation to keep Customer Content after the agreement ends. You have 30 days to download it, to the extent available.

Source: progress.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pay yearly Switch to an annual or multi-year plan, which the plans page says saves money. The billing cycle is then fixed for the term, and you can't go back to monthly. sharefile.com
  • Fewer seats Reduce the number of units at renewal, after removing employee users and data from the account so what's left fits the new quantity. progress.com

For AI agents

  • Renewal is the risk: an Order set up for autorenewal renews unless written notice is sent in time
  • Annual or multi-year billing can't be downgraded to monthly
  • For technical support or billing, the contact page points to the live chat in the bottom right-hand corner

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/progress_sharefile.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. ShareFile End User Agreement (April 2026) “Subscription” means the non-cancellable license to use the Software or Hosted Service stated in an Order. (a subscription is a non-cancellable license for the Order's term)
  2. ShareFile End User Agreement (April 2026) the Term will automatically renew at the end of the Term (automatic renewal)
  3. ShareFile End User Agreement (April 2026) If an Order is set up for autorenewal, Customer's failure to provide written notice of its intention to terminate (written notice is needed to stop renewal)
  4. ShareFile End User Agreement (April 2026) For Customers billed annually, at least thirty (30) days written notice by Customer is required (30-day notice for annual billing)
  5. ShareFile End User Agreement (April 2026) For Customers billed monthly or quarterly, at least seven (7) days written notice by Customer is required (7-day notice for monthly or quarterly billing)
  6. ShareFile End User Agreement (April 2026) All notices required under this Agreement must be in writing and delivered (notices must be in writing)
  7. ShareFile End User Agreement (April 2026) if to Company, to 15 Wayside Rd, Suite 400, Burlington, MA 01803, Attention: General Counsel. (the address for notices to ShareFile)
  8. ShareFile End User Agreement (April 2026) if delivered by air courier or email, upon confirmation of receipt (when a notice counts as given)
  9. ShareFile End User Agreement (April 2026) All purchases are final, with no right to a refund or set-off, except as expressly provided in this Agreement. (no refund unless the agreement provides one)
  10. ShareFile End User Agreement (April 2026) Termination of this Agreement or any Order does not (i) relieve Customer of its obligation to pay all fees that have accrued (fees that have accrued stay payable)
  11. ShareFile End User Agreement (April 2026) Company has no obligation to maintain Customer Content following termination of the Agreement (no duty to keep content after termination)
  12. ShareFile End User Agreement (April 2026) except that, to the extent available, Customer shall have thirty (30) days to download Customer Content after termination (the 30-day download window)
  13. ShareFile End User Agreement (April 2026) and must contact Company technical support for download access and instructions. (how to get download access)
  14. ShareFile End User Agreement (April 2026) Upon termination of an Order, (i) Customer will immediately discontinue all access and use of the Products, (access ends at termination)
  15. ShareFile plans Your selected billing cycle remains fixed for the term of the subscription. (the billing cycle is fixed for the term)
  16. ShareFile plans downgrading from annual or multi-year billing back to monthly is not currently supported. (annual billing can't be downgraded to monthly)
  17. ShareFile plans Pay Annually (the annual billing option)
  18. ShareFile billing FAQ In the event of account cancellation, you will not be billed further. (billing stops after account cancellation)
  19. ShareFile billing FAQ Admin Settings > Billing > Request Plan Changes (where plan changes are requested)
  20. ShareFile contact For technical support or billing, use the live chat in the bottom right-hand corner. (billing questions go to live chat)
  21. ShareFile billing FAQ your account will continue to be active through the final day of your current billing cycle. (for UK and Germany billing, access lasts to the end of the billing cycle after cancelling)
  22. ShareFile billing FAQ Only employee users with the request plan changes permission can alter your billing plan. (who can change the billing plan)
  23. ShareFile billing FAQ you will not be reimbursed for the days you did not use the features. (no reimbursement for unused days of cancelled extra features)
  24. ShareFile plans you can upgrade to an annual or multi-year plan at any time to take advantage of cost savings. (annual or multi-year plans cost less)
  25. ShareFile End User Agreement (April 2026) The quantity of Units can only be reduced to a new quantity at renewal (fewer units only at renewal)
  26. ShareFile End User Agreement (April 2026) after the Customer has actively removed Employee Users and data from the Account (remove users and data before reducing units)

Not confirmed yet

  • No cancel steps for monthly self-serve plans are published on ShareFile's public pages; the Help Center's articles on cancelling and billing couldn't be confirmed.
  • Whether a notice of non-renewal needs a particular form, email address or contact isn't stated. The agreement only says notices must be in writing and gives a postal address.
  • Whether ShareFile confirms a cancellation or non-renewal notice, and how, isn't documented.
  • The contact page lists no phone number or billing email; billing questions go to live chat.

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).