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How to cancel Modal

Usage-billed per workspace: stop every deployed app (Stop app, or modal app stop); the cycle's usage is charged at cycle end, plus the next cycle's Team fee. The docs show no downgrade button; to remove your card and delete the workspace, email support@modal.com. Enterprise orders need 30 days' non-renewal notice.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Modal's cancel page

The short answer

  • Where: Open each deployed app in the Modal dashboard and click the red Stop app button on its Overview page, or run modal app stop from the command line (modal.com).
  • When it ends: A stopped app stops at once; it can't be restarted, only redeployed from its source files. Usage up to then is charged at the end of the billing cycle, or sooner the first time usage passes certain thresholds.
  • Contract notice: Written notice of non-renewal at least 30 days before the end of the term. How to give notice
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

What happens to your data

For Enterprise Service Orders, the Terms say the account is deleted within 60 days after termination. A self-serve workspace is deleted on request to support@modal.com; how long its data is kept otherwise isn't documented.

What you lose

  • Stopped apps: to run them again you have to redeploy from the same source files

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Stop usage charges

Online, self-serve Any Modal workspace, on any plan: compute is billed for what you use or request, monthly per workspace. Who can cancel: Anyone in the workspace who manages its deployed apps (the docs don't name a role); spend limits are set by workspace Owners and Managers.

  1. Open each deployed app in the Modal dashboard and click the red Stop app button on its Overview page, or run modal app stop from the command lineYou should see: Stop app
  2. Repeat in every workspace you use: each workspace is billed monthly
  3. To cap what you can be charged in the meantime, set a spend limit on the Usage & Billing page: when it is reached, Modal stops workloads that would cost you moreYou should see: Usage & Billing
  4. Expect a last charge at the end of the billing cycle for the usage incurred during it; review it under View invoices in the Usage & Billing section of SettingsYou should see: View invoices
Access ends
A stopped app stops at once; it can't be restarted, only redeployed from its source files. Usage up to then is charged at the end of the billing cycle, or sooner the first time usage passes certain thresholds
Fees
Usage incurred during the cycle is auto-charged at the cycle's end, less credits and incremental charges already taken
Open the page
Source: modal.com modal.com modal.com

Paid plan subscription (Team)

By email Workspaces on a paid self-serve plan such as Team, which carries a subscription fee on top of usage. Who can cancel: Whoever handles the workspace's billing (Modal's docs don't say which role can change the plan).

  1. Check the workspace's plan in the Usage & Billing section of SettingsYou should see: Usage & Billing
  2. Modal's docs don't describe a downgrade or cancel button: ask billing@modal.com, Modal's billing contact, to move the workspace to the Starter plan (no subscription fee) before the billing cycle ends
  3. Stop the workspace's deployed apps as well, so usage stops
Notice
Act before the cycle ends: subscription fees for the following cycle are charged at the end of each billing cycle
Fees
At the end of the cycle you're charged for its usage plus the next cycle's subscription fee (non-Starter plans only)
Open the page
Source: modal.com

Business contract

Through sales Enterprise customers with a Service Order (an order form signed with Modal), including usage commitments. Who can cancel: The customer's contract owner, with Modal.

  1. Find your Service Order's term end date
  2. Send Modal written notice of non-renewal at least 30 days before the end of the term
Access ends
At the end of the current term, if non-renewal notice was given in time; otherwise the Service Order renews automatically at the end of the term
Notice
Written notice of non-renewal at least 30 days before the end of the term
Refunds
Fees are not refundable, except under the Terms' termination section (termination for material breach or insolvency)
Fees
Ending the agreement doesn't relieve you of fees that accrued before termination
Source: modal.com modal.com

Delete the workspace

By email Any Modal workspace you want closed, including removing its payment method. Who can cancel: The workspace's account holder (the docs don't name a role).

  1. Stop the workspace's deployed apps first, so no new usage builds up
  2. Email support@modal.com asking to remove your payment method and delete your workspace
Fees
Usage incurred during the cycle is auto-charged at the cycle's end
Source: modal.com modal.com

Questions people ask

Can I get a refund if I cancel Modal?

Business contract: Fees are not refundable, except under the Terms' termination section (termination for material breach or insolvency).

Source: modal.com

If I cancel Modal, when does my access end?

Stop usage charges: A stopped app stops at once; it can't be restarted, only redeployed from its source files. Usage up to then is charged at the end of the billing cycle, or sooner the first time usage passes certain thresholds. Business contract: At the end of the current term, if non-renewal notice was given in time; otherwise the Service Order renews automatically at the end of the term.

Source: modal.com modal.com modal.com modal.com

Is there a fee to cancel Modal?

Stop usage charges: Usage incurred during the cycle is auto-charged at the cycle's end, less credits and incremental charges already taken. Paid plan subscription (Team): At the end of the cycle you're charged for its usage plus the next cycle's subscription fee (non-Starter plans only). Business contract: Ending the agreement doesn't relieve you of fees that accrued before termination.

Source: modal.com modal.com modal.com

How long before renewal do I need to cancel Modal?

Paid plan subscription (Team): Act before the cycle ends: subscription fees for the following cycle are charged at the end of each billing cycle. Business contract: Written notice of non-renewal at least 30 days before the end of the term.

Source: modal.com modal.com

What happens to my data when I cancel Modal?

For Enterprise Service Orders, the Terms say the account is deleted within 60 days after termination. A self-serve workspace is deleted on request to support@modal.com; how long its data is kept otherwise isn't documented.

Source: modal.com modal.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan The Starter plan has no subscription fee ($0 plus compute, against $250 plus compute a month for Team) and includes $30 a month of free credits modal.com modal.com
  • Discount program Modal for Startups gives free credits to startups that raised over $1M in VC funding from any fund, or any amount from a fund in Modal's partner network modal.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Stopping an app is destructive: it can't be restarted, only redeployed
  • Each workspace is billed monthly on its own: stop apps in every workspace
  • A payment method must stay on file to use Modal; to remove it and delete the workspace, email support@modal.com
  • A spend limit (Usage & Billing page) is a monthly cap on out-of-pocket charges; at the limit Modal stops workloads that would cost more
  • Usage can be charged mid-cycle the first time it passes certain thresholds
  • Billing questions go to billing@modal.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/modal.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Managing deployments Deployed Apps can be stopped in the web UI by clicking the red "Stop app" button on the App's "Overview" page (the Stop app button)
  2. Managing deployments alternatively from the command line using the modal app stop command. (stopping from the command line)
  3. Managing deployments Apps cannot be restarted from this state; a new App will need to be deployed from the same source files. (stopped apps can't be restarted)
  4. Billing All Workspaces are billed monthly. At the end of each billing cycle, you are auto-charged for the Modal usage incurred during that cycle (the end-of-cycle usage charge)
  5. Billing you will be auto-charged for incremental usage the first time you exceed certain thresholds. (mid-cycle threshold charges)
  6. Billing you only pay for the compute you use or request. (usage-based billing)
  7. Budgets When the spend limit is reached, Modal stops workloads that would incur additional out-of-pocket charges. (what a spend limit does)
  8. Budgets Workspace Owners and Managers can set, edit, or reset the spend limit on the Usage & Billing page. (who sets the spend limit, and where)
  9. Billing in the Usage & Billing section of Settings. (where billing details and invoices are)
  10. Budgets is a monthly cap on net charges (what you pay out of pocket after credits are applied). (the spend limit is a monthly cap)
  11. Managing deployments Stopping an App is a destructive action. (stopping can't be undone)
  12. Billing as well as any subscription fees (non-Starter plans only) for the following billing cycle. (the next cycle's fee is charged at cycle end; Starter has no fee)
  13. Billing Questions on billing? Reach out to billing@modal.com. (the billing contact)
  14. Terms of Service Each Service Order will renew automatically at the end of the applicable term unless either party provides (Service Orders renew automatically)
  15. Terms of Service advance written notice with respect to non-renewal at least 30 days prior to the end (the 30-day non-renewal notice)
  16. Terms of Service Fees are not refundable, except as described in section 3.2 below (no refunds)
  17. Terms of Service Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination (fees owed at termination)
  18. Terms of Service Customer's Service account will be deleted within 60 days following the termination date (account deletion after termination)
  19. Billing are available to customers on an Enterprise plan who have a usage commitment with us. (Enterprise usage commitments)
  20. Billing Workspaces at the Team and Enterprise plan levels. (the Team plan)
  21. Billing If you would like to remove your payment method and delete your Workspace, please contact support@modal.com. (deleting a workspace goes through support)
  22. Billing Note that you must have a payment method on file in order to use Modal. (a payment method is required)
  23. Pricing $30 / month free credits (Starter's included credits)
  24. Pricing $250 + compute / month (the Team plan fee)
  25. Modal for Startups thousands of free GPU credits (startup credits)
  26. Modal for Startups Raised VC funding >$1m from any fund (startup eligibility)
  27. Modal for Startups Raised any amount of VC funding from our VC partner network (startup eligibility)

Not confirmed yet

  • How to downgrade a paid plan such as Team to Starter isn't described in Modal's docs; the route above uses the billing contact Modal gives
  • Which workspace role can change the plan or ask for the workspace to be deleted isn't stated in Modal's docs
  • What confirms that a plan change or a workspace deletion went through isn't documented
  • Whether stored data (such as Volumes) keeps being billed after apps are stopped isn't stated in Modal's billing docs
  • How long a self-serve workspace's data is kept after you stop using it isn't documented
  • Modal's docs don't describe exporting data (for example from Volumes) before leaving

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).