How to cancel Leonardo.Ai

Before you cancel

Export first

• Invoices (team plans): In Subscription & Billing, click View Invoices (it opens Stripe), then select an invoice and download a copy. Only the Team Owner and Super Admins can manage billing and invoices intercom.help

What happens to your data

Not stated for cancelled plans. Deleting the account removes all your information and cannot be undone; accounts inactive for 12 months or more may be closed and permanently deleted.

What you lose

• Unused plan tokens at the renewal date, including any tokens saved in the Rollover Bank
• Use of top-up tokens (they stay in the account but can't be used unless you resubscribe)
• Private image generation, which is for paid members only

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Cancelling moves you to the Free plan at the renewal date: free users get 150 tokens a day that reset every 24 hours intercom.help intercom.help
• Cheaper plan Change to a cheaper tier from the plans page; a popup shows the payment difference. A lower plan has a lower Rollover Bank limit, and tokens above it expire intercom.help intercom.help
• Fewer seats Team plans: lower the seat count with Manage Seats in Subscription & Billing; the new price applies from the next billing cycle intercom.help
• Pay yearly Paying yearly is up to 20% cheaper than monthly leonardo.ai

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Plans renew automatically for the same period: cancel before the renewal date to avoid the next charge
• Use Rollover Bank tokens before cancelling: they are cancelled with a Premium plan
• Cancel paid subscriptions before deleting the account; deleting cannot be undone
• Team plans can only be cancelled by the Team Owner or a Super Admin
• API pay-as-you-go: turning off auto top-ups in the API Access tab is what stops charges

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/leonardo_ai.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

1. How can I cancel my account (unsubscribe)? Click the Settings icon in the bottom left side bar on the home page. (where the cancel flow starts)
2. How can I cancel my account (unsubscribe)? Under Workspace Settings, Click Subscription and Billing (the Subscription and Billing step)
3. How can I cancel my account (unsubscribe)? Under Your Plan, click Cancel Plan (the Cancel Plan step)
4. How can I cancel my account (unsubscribe)? Proceed with Cancellation (the confirm button)
5. How can I cancel my account (unsubscribe)? your subscription remains active until your next renewal date, and from this date your subscription will not be renewed going forward (when cancellation takes effect)
6. How can I cancel my account (unsubscribe)? at which point any unused Tokens expire (unused tokens expire at the renewal date)
7. How can I cancel my account (unsubscribe)? Your plan will change to Free on (the confirmation message, and the move to Free)
8. Managing Billing and Invoices in Leonardo.Ai for Teams Only the Team Owner and Super Admins can manage billing and invoices. (who can cancel a team plan)
9. Managing Billing and Invoices in Leonardo.Ai for Teams Cancel Plan: If you choose to cancel your subscription, it will remain active until the end of the current billing cycle. (team cancellation and when it takes effect)
10. Pricing & Plans FAQs (API) The API is priced on a Pay-As-You-Go basis, with no upfront commitment or monthly fees. (API billing model)
11. Pricing & Plans FAQs (API) view, edit, or disable auto top-ups at any time in the API Access tab (how to stop automatic API charges)
12. Pricing & Plans FAQs (API) Existing customers can switch at any time by cancelling their subscription, after which they'll be automatically moved to PAYG and their remaining credits converted into a non-expiring credit balance. (cancelling an older API subscription plan)
13. Pricing & Plans FAQs (API) If your balance reaches zero, API requests will pause until additional credit is added. (what happens when the API balance runs out)
14. Leonardo.Ai Terms of Service your Subscription will be automatically renewed for the same Subscription Period (auto-renewal)
15. Frequently Asked Questions Refunds or reimbursements are assessed manually by a human agent. (refunds are case by case)
16. Refund Policy You simply changed your mind (no refund for a change of mind)
17. Refunds specify "Billing" as reason for contact and the email you use for your Leonardo.Ai account (how to ask for a refund)
18. Tokens - Frequently Asked Questions daily allowance of 150 Tokens that resets every 24 hours (the Free plan allowance)
19. How do I subscribe to a paid plan, change or upgrade my subscription? If you wish to change to a different tier of plan, simply follow the above steps and select the plan you wish to move to. (changing to a cheaper tier)
20. Token Rollover For downgrades to a lower plan, your Rollover Bank will have a lower limit on the total tokens you can save. (what a downgrade does to saved tokens)
21. Managing Billing and Invoices in Leonardo.Ai for Teams Manage Seats (the seat control)
22. Managing Billing and Invoices in Leonardo.Ai for Teams Updated pricing takes effect at the start of the next billing cycle (when fewer seats lower the bill)
23. Leonardo.Ai Pricing Up to 20% off (the yearly billing discount)
24. Token Rollover If you cancel your Premium plan, any unused tokens in your Rollover bank will be cancelled (rollover tokens are lost on cancelling)
25. Top-up Tokens Your Top-up Tokens will remain visible in your account, but you won't be able to use them unless you resubscribe. (top-up tokens after cancelling)
26. Private & Public Images Private image generation is a feature only available to paid members. (private generation needs a paid plan)
27. How do I delete my account? Before deleting your account, please cancel any paid subscriptions that you have first. (cancel before deleting)
28. How do I delete my account? Deleting your account will remove all of your information from our database, and this cannot be undone. (what deleting the account does)
29. Leonardo.Ai Terms of Service If you have not used your Account for an extended period of time (12 months or more of inactivity), we may close and permanently delete your Account. (inactive accounts may be deleted)
30. Leonardo.Ai Terms of Service If you wish to cancel your Subscription, you may do so through your Account. (cancelling is self-serve in the account)
31. Managing Billing and Invoices in Leonardo.Ai for Teams Subscription & Billing (where team billing is managed)
32. Pricing & Plans FAQs (API) Go to the API Access tab in your Leonardo AI account (where an API subscription is cancelled)
33. Pricing & Plans FAQs (API) Cancel your monthly subscription (cancelling an older API subscription plan)
34. Managing Billing and Invoices in Leonardo.Ai for Teams View Invoices (where invoices are)
35. Managing Billing and Invoices in Leonardo.Ai for Teams select an invoice and download a copy for your records (downloading invoices)

Not confirmed yet

• Leonardo.Ai has iPhone and Android apps, but its help pages and terms don't say whether they sell subscriptions through Apple or Google, so no app-store route is listed
• The exact clicks to cancel a team plan beyond Cancel Plan in Subscription & Billing aren't documented
• Custom team and API Custom contracts go through sales; their cancellation terms aren't published
• No bulk export of generated images is documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).