{
 "id": "leonardo_ai",
 "name": "Leonardo.Ai",
 "category": "design_creative",
 "website": "https://leonardo.ai",
 "domains": [
  "leonardo.ai"
 ],
 "summary": "Cancel in Settings, Subscription and Billing: under Your Plan click Cancel Plan, then Proceed with Cancellation. The plan runs to the next renewal date, then turns Free; unused and rollover tokens expire, and top-up tokens sit unusable. Refunds are case by case, never for a change of mind.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Individual plans",
   "applies_to": "Individual paid plans, billed monthly or yearly on the website",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://app.leonardo.ai",
   "steps": [
    {
     "do": "Click the Settings icon in the bottom left side bar on the home page",
     "expect": "Workspace Settings"
    },
    {
     "do": "Under Workspace Settings, click Subscription and Billing",
     "expect": "Your Plan"
    },
    {
     "do": "Under Your Plan, click Cancel Plan",
     "expect": "a popup with Proceed with Cancellation"
    },
    {
     "do": "Click Proceed with Cancellation",
     "expect": null
    },
    {
     "do": "Go back to Subscription and Billing to check the cancellation",
     "expect": "Your plan will change to Free on <CANCELLATION DATE>"
    }
   ],
   "confirm_by": "Subscription and Billing shows the message 'Your plan will change to Free on <CANCELLATION DATE>'",
   "effective": "At the next renewal date: the plan stays active until then and is not renewed; it then changes to Free",
   "notice": null,
   "refund": "Refunds are assessed manually by a human agent; none if you simply changed your mind. Ask through the support chat (Talk to a person) or support@leonardo.ai, giving Billing as the reason and your account email",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s14",
    "s15",
    "s16",
    "s17",
    "s30"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Team plans",
   "applies_to": "Leonardo.Ai for Teams plans",
   "who": "The Team Owner or a Super Admin",
   "method": "self_serve",
   "start_url": "https://app.leonardo.ai",
   "steps": [
    {
     "do": "Open Settings, choose your team under Workspace Settings, then select Subscription & Billing in the left navigation",
     "expect": "Cancel Plan"
    },
    {
     "do": "Choose Cancel Plan and confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The team subscription stays active until the end of the current billing cycle",
   "notice": null,
   "refund": "Refunds are assessed manually by a human agent; none if you simply changed your mind",
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s15",
    "s16",
    "s31"
   ]
  },
  {
   "channel": "direct_web",
   "label": "API (pay-as-you-go credit)",
   "applies_to": "Leonardo.Ai API usage, billed as pay-as-you-go credit; older API subscription plans",
   "who": "The account holder with API access",
   "method": "self_serve",
   "start_url": "https://app.leonardo.ai",
   "steps": [
    {
     "do": "Open the API Access tab and disable auto top-ups, so no more credit is bought automatically",
     "expect": null
    },
    {
     "do": "If you're still on a monthly API subscription plan, go to the API Access tab, open your current API subscription and cancel it: you move to pay-as-you-go and your remaining credits become a balance that doesn't expire",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Pay-as-you-go has no monthly fee: with auto top-ups off, nothing more is charged, and API requests pause when the balance reaches zero",
   "notice": null,
   "refund": "Refunds are assessed manually by a human agent; none if you simply changed your mind",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s15",
    "s16",
    "s32",
    "s33"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Cancelling moves you to the Free plan at the renewal date: free users get 150 tokens a day that reset every 24 hours",
   "evidence": "documented",
   "source_ids": [
    "s7",
    "s18"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change to a cheaper tier from the plans page; a popup shows the payment difference. A lower plan has a lower Rollover Bank limit, and tokens above it expire",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Team plans: lower the seat count with Manage Seats in Subscription & Billing; the new price applies from the next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s21",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Paying yearly is up to 20% cheaper than monthly",
   "evidence": "documented",
   "source_ids": [
    "s23"
   ]
  }
 ],
 "export": [
  {
   "data": "Invoices (team plans)",
   "how": "In Subscription & Billing, click View Invoices (it opens Stripe), then select an invoice and download a copy",
   "format": null,
   "limits": "Only the Team Owner and Super Admins can manage billing and invoices",
   "source_ids": [
    "s34",
    "s35",
    "s8"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The next renewal date (team plans: the end of the current billing cycle); the account then changes to the Free plan",
  "data_kept": "Not stated for cancelled plans. Deleting the account removes all your information and cannot be undone; accounts inactive for 12 months or more may be closed and permanently deleted",
  "you_lose": [
   "Unused plan tokens at the renewal date, including any tokens saved in the Rollover Bank",
   "Use of top-up tokens (they stay in the account but can't be used unless you resubscribe)",
   "Private image generation, which is for paid members only"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Plans renew automatically for the same period: cancel before the renewal date to avoid the next charge",
   "Use Rollover Bank tokens before cancelling: they are cancelled with a Premium plan",
   "Cancel paid subscriptions before deleting the account; deleting cannot be undone",
   "Team plans can only be cancelled by the Team Owner or a Super Admin",
   "API pay-as-you-go: turning off auto top-ups in the API Access tab is what stops charges"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe",
   "title": "How can I cancel my account (unsubscribe)?",
   "publisher": "vendor",
   "quote": "Click the Settings icon in the bottom left side bar on the home page.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe",
   "title": "How can I cancel my account (unsubscribe)?",
   "publisher": "vendor",
   "quote": "Under Workspace Settings, Click Subscription and Billing",
   "supports": "the Subscription and Billing step"
  },
  {
   "id": "s3",
   "url": "https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe",
   "title": "How can I cancel my account (unsubscribe)?",
   "publisher": "vendor",
   "quote": "Under Your Plan, click Cancel Plan",
   "supports": "the Cancel Plan step"
  },
  {
   "id": "s4",
   "url": "https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe",
   "title": "How can I cancel my account (unsubscribe)?",
   "publisher": "vendor",
   "quote": "Proceed with Cancellation",
   "supports": "the confirm button"
  },
  {
   "id": "s5",
   "url": "https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe",
   "title": "How can I cancel my account (unsubscribe)?",
   "publisher": "vendor",
   "quote": "your subscription remains active until your next renewal date, and from this date your subscription will not be renewed going forward",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s6",
   "url": "https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe",
   "title": "How can I cancel my account (unsubscribe)?",
   "publisher": "vendor",
   "quote": "at which point any unused Tokens expire",
   "supports": "unused tokens expire at the renewal date"
  },
  {
   "id": "s7",
   "url": "https://intercom.help/leonardo-ai/en/articles/9035057-how-can-i-cancel-my-account-unsubscribe",
   "title": "How can I cancel my account (unsubscribe)?",
   "publisher": "vendor",
   "quote": "Your plan will change to Free on",
   "supports": "the confirmation message, and the move to Free"
  },
  {
   "id": "s8",
   "url": "https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams",
   "title": "Managing Billing and Invoices in Leonardo.Ai for Teams",
   "publisher": "vendor",
   "quote": "Only the Team Owner and Super Admins can manage billing and invoices.",
   "supports": "who can cancel a team plan"
  },
  {
   "id": "s9",
   "url": "https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams",
   "title": "Managing Billing and Invoices in Leonardo.Ai for Teams",
   "publisher": "vendor",
   "quote": "Cancel Plan: If you choose to cancel your subscription, it will remain active until the end of the current billing cycle.",
   "supports": "team cancellation and when it takes effect"
  },
  {
   "id": "s10",
   "url": "https://docs.leonardo.ai/docs/pricing-and-plans-faq",
   "title": "Pricing & Plans FAQs (API)",
   "publisher": "vendor",
   "quote": "The API is priced on a Pay-As-You-Go basis, with no upfront commitment or monthly fees.",
   "supports": "API billing model"
  },
  {
   "id": "s11",
   "url": "https://docs.leonardo.ai/docs/pricing-and-plans-faq",
   "title": "Pricing & Plans FAQs (API)",
   "publisher": "vendor",
   "quote": "view, edit, or disable auto top-ups at any time in the API Access tab",
   "supports": "how to stop automatic API charges"
  },
  {
   "id": "s12",
   "url": "https://docs.leonardo.ai/docs/pricing-and-plans-faq",
   "title": "Pricing & Plans FAQs (API)",
   "publisher": "vendor",
   "quote": "Existing customers can switch at any time by cancelling their subscription, after which they'll be automatically moved to PAYG and their remaining credits converted into a non-expiring credit balance.",
   "supports": "cancelling an older API subscription plan"
  },
  {
   "id": "s13",
   "url": "https://docs.leonardo.ai/docs/pricing-and-plans-faq",
   "title": "Pricing & Plans FAQs (API)",
   "publisher": "vendor",
   "quote": "If your balance reaches zero, API requests will pause until additional credit is added.",
   "supports": "what happens when the API balance runs out"
  },
  {
   "id": "s14",
   "url": "https://leonardo.ai/terms-of-service",
   "title": "Leonardo.Ai Terms of Service",
   "publisher": "vendor",
   "quote": "your Subscription will be automatically renewed for the same Subscription Period",
   "supports": "auto-renewal"
  },
  {
   "id": "s15",
   "url": "https://intercom.help/leonardo-ai/en/articles/7051613-frequently-asked-questions",
   "title": "Frequently Asked Questions",
   "publisher": "vendor",
   "quote": "Refunds or reimbursements are assessed manually by a human agent.",
   "supports": "refunds are case by case"
  },
  {
   "id": "s16",
   "url": "https://leonardo.ai/refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "You simply changed your mind",
   "supports": "no refund for a change of mind"
  },
  {
   "id": "s17",
   "url": "https://intercom.help/leonardo-ai/en/articles/11424250-refunds",
   "title": "Refunds",
   "publisher": "vendor",
   "quote": "specify \"Billing\" as reason for contact and the email you use for your Leonardo.Ai account",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s18",
   "url": "https://intercom.help/leonardo-ai/en/articles/9044700-tokens-frequently-asked-questions",
   "title": "Tokens - Frequently Asked Questions",
   "publisher": "vendor",
   "quote": "daily allowance of 150 Tokens that resets every 24 hours",
   "supports": "the Free plan allowance"
  },
  {
   "id": "s19",
   "url": "https://intercom.help/leonardo-ai/en/articles/13755076-how-do-i-subscribe-to-a-paid-plan-change-or-upgrade-my-subscription",
   "title": "How do I subscribe to a paid plan, change or upgrade my subscription?",
   "publisher": "vendor",
   "quote": "If you wish to change to a different tier of plan, simply follow the above steps and select the plan you wish to move to.",
   "supports": "changing to a cheaper tier"
  },
  {
   "id": "s20",
   "url": "https://intercom.help/leonardo-ai/en/articles/9560707-token-rollover",
   "title": "Token Rollover",
   "publisher": "vendor",
   "quote": "For downgrades to a lower plan, your Rollover Bank will have a lower limit on the total tokens you can save.",
   "supports": "what a downgrade does to saved tokens"
  },
  {
   "id": "s21",
   "url": "https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams",
   "title": "Managing Billing and Invoices in Leonardo.Ai for Teams",
   "publisher": "vendor",
   "quote": "Manage Seats",
   "supports": "the seat control"
  },
  {
   "id": "s22",
   "url": "https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams",
   "title": "Managing Billing and Invoices in Leonardo.Ai for Teams",
   "publisher": "vendor",
   "quote": "Updated pricing takes effect at the start of the next billing cycle",
   "supports": "when fewer seats lower the bill"
  },
  {
   "id": "s23",
   "url": "https://leonardo.ai/pricing",
   "title": "Leonardo.Ai Pricing",
   "publisher": "vendor",
   "quote": "Up to 20% off",
   "supports": "the yearly billing discount"
  },
  {
   "id": "s24",
   "url": "https://intercom.help/leonardo-ai/en/articles/9560707-token-rollover",
   "title": "Token Rollover",
   "publisher": "vendor",
   "quote": "If you cancel your Premium plan, any unused tokens in your Rollover bank will be cancelled",
   "supports": "rollover tokens are lost on cancelling"
  },
  {
   "id": "s25",
   "url": "https://intercom.help/leonardo-ai/en/articles/11702713-top-up-tokens",
   "title": "Top-up Tokens",
   "publisher": "vendor",
   "quote": "Your Top-up Tokens will remain visible in your account, but you won't be able to use them unless you resubscribe.",
   "supports": "top-up tokens after cancelling"
  },
  {
   "id": "s26",
   "url": "https://intercom.help/leonardo-ai/en/articles/8044029-private-public-images",
   "title": "Private & Public Images",
   "publisher": "vendor",
   "quote": "Private image generation is a feature only available to paid members.",
   "supports": "private generation needs a paid plan"
  },
  {
   "id": "s27",
   "url": "https://intercom.help/leonardo-ai/en/articles/9665417-how-do-i-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Before deleting your account, please cancel any paid subscriptions that you have first.",
   "supports": "cancel before deleting"
  },
  {
   "id": "s28",
   "url": "https://intercom.help/leonardo-ai/en/articles/9665417-how-do-i-delete-my-account",
   "title": "How do I delete my account?",
   "publisher": "vendor",
   "quote": "Deleting your account will remove all of your information from our database, and this cannot be undone.",
   "supports": "what deleting the account does"
  },
  {
   "id": "s29",
   "url": "https://leonardo.ai/terms-of-service",
   "title": "Leonardo.Ai Terms of Service",
   "publisher": "vendor",
   "quote": "If you have not used your Account for an extended period of time (12 months or more of inactivity), we may close and permanently delete your Account.",
   "supports": "inactive accounts may be deleted"
  },
  {
   "id": "s30",
   "url": "https://leonardo.ai/terms-of-service",
   "title": "Leonardo.Ai Terms of Service",
   "publisher": "vendor",
   "quote": "If you wish to cancel your Subscription, you may do so through your Account.",
   "supports": "cancelling is self-serve in the account"
  },
  {
   "id": "s31",
   "url": "https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams",
   "title": "Managing Billing and Invoices in Leonardo.Ai for Teams",
   "publisher": "vendor",
   "quote": "Subscription & Billing",
   "supports": "where team billing is managed"
  },
  {
   "id": "s32",
   "url": "https://docs.leonardo.ai/docs/pricing-and-plans-faq",
   "title": "Pricing & Plans FAQs (API)",
   "publisher": "vendor",
   "quote": "Go to the API Access tab in your Leonardo AI account",
   "supports": "where an API subscription is cancelled"
  },
  {
   "id": "s33",
   "url": "https://docs.leonardo.ai/docs/pricing-and-plans-faq",
   "title": "Pricing & Plans FAQs (API)",
   "publisher": "vendor",
   "quote": "Cancel your monthly subscription",
   "supports": "cancelling an older API subscription plan"
  },
  {
   "id": "s34",
   "url": "https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams",
   "title": "Managing Billing and Invoices in Leonardo.Ai for Teams",
   "publisher": "vendor",
   "quote": "View Invoices",
   "supports": "where invoices are"
  },
  {
   "id": "s35",
   "url": "https://intercom.help/leonardo-ai/en/articles/13476740-managing-billing-and-invoices-in-leonardo-ai-for-teams",
   "title": "Managing Billing and Invoices in Leonardo.Ai for Teams",
   "publisher": "vendor",
   "quote": "select an invoice and download a copy for your records",
   "supports": "downloading invoices"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Leonardo.Ai has iPhone and Android apps, but its help pages and terms don't say whether they sell subscriptions through Apple or Google, so no app-store route is listed",
   "The exact clicks to cancel a team plan beyond Cancel Plan in Subscription & Billing aren't documented",
   "Custom team and API Custom contracts go through sales; their cancellation terms aren't published",
   "No bulk export of generated images is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the individual, team and API routes against Leonardo.Ai's cancel, team billing, refunds and FAQ articles, the API pricing FAQ, the Terms and the refund policy; steps, timing and refund rules confirmed",
    "API route: added where an older API subscription is cancelled (the API Access tab), which the API FAQ documents (s32, s33)",
    "Team route: added the documented path to Subscription & Billing (s31); dropped plan names that no quoted source lists",
    "Added the team invoice download as an export (s34, s35)"
   ]
  }
 },
 "delete_account": {
  "url": "https://leonardo.ai/contact-us/",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/leonardo_ai",
 "json": "https://stackcut.io/exits/leonardo_ai.json",
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  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
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  "routes": [
   {
    "route_id": "leonardo-ai--direct-web--r1",
    "channel": "direct_web",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}