How to cancel Grafana Cloud

Before you cancel

Export first

• Dashboards, with their layout, variables, styles, data sources and queries: Click Dashboards in the main menu, open the dashboard, click the Export icon in the toolbar, select Export as code, then Download file (JSON (YAML is also offered for the V2 Resource model)). One dashboard at a time grafana.com

What you lose

• Usage above the Free plan limits (10k active metrics series, 50 GB logs, 50 GB traces, 3 active users)
• Longer retention: the Free plan keeps 14 days
• Stacks you delete

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan includes 10k active metrics series, 50 GB of logs and 50 GB of traces a month, 3 active users and 14 days of retention grafana.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Grafana's docs don't describe a self-serve cancel or downgrade button; only an organization Admin can manage the subscription, and Pro accounts get email support during business hours through Open a Support Ticket
• Usage is calculated per calendar month, so stop sending data and delete unused stacks to stop usage charges
• A stack with delete protection returns 409 when you try to delete it: turn off deleteProtection first
• On a trial there is nothing to cancel: trial usage is never billed and the account moves to the Free plan when the trial ends
• The payment method is managed under Billing, My account, Payment info in the Cloud Portal
• If you subscribed through AWS, Azure or Google Cloud, invoices are in that cloud provider's portal, not Grafana's

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/grafana_cloud.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. Grafana Cloud support options Click Open a Support Ticket from the Cloud Portal with questions you can't solve on your own. (contacting support from the Cloud Portal)
2. Grafana Cloud support options email support is available during business hours (Pro support hours)
3. Pricing Platform fee of $19 per month includes (the Pro platform fee)
4. Understand your invoice Usage is calculated per calendar month. (how usage is billed)
5. Grafana Cloud API DELETE https://grafana.com/api/instances/<STACK_SLUG> (deleting a stack)
6. Grafana Cloud API If you receive a 409 response code, it means the stack has delete protection enabled. (delete protection)
7. Grafana Cloud API You must first disable the deleteProtection flag for the stack before you can successfully delete it. (turning off delete protection)
8. Understand your invoice Trial usage is never billed. When the trial completes, the account automatically moves to the Grafana Cloud Free plan. (trials move to Free)
9. Grafana Cloud support options support, which is offered 24/7 to customers on a contracted plan, is provided both through the Open a Support Ticket button in the Cloud Portal or from your account team. (contracted plans work with an account team)
10. Pricing Minimum commit of $25,000 per year (the Enterprise commitment)
11. Pricing Limited to 10k active series per month (the Free metrics limit)
12. Pricing Limited to 50 GB ingested per month (the Free logs and traces limit)
13. Pricing Limited to 3 active users per month (the Free user limit)
14. Pricing 14 days retention (Free plan retention)
15. Share dashboards and panels Click Dashboards in the main menu. (where the export starts)
16. Share dashboards and panels In the toolbar, click the Export icon and select Export as code. (the export step)
17. Share dashboards and panels Click Download file or Copy to clipboard. (downloading the export)
18. Share dashboards and panels contains everything you need, including layout, variables, styles, data sources, queries, and so on, so that you can later import the dashboard (what the dashboard export contains)
19. Use the Cloud Portal to manage your Grafana Cloud account The Payment info page is where you manage your payment method and your billing address. (managing the payment method)
20. Use the Cloud Portal to manage your Grafana Cloud account On the left side menu, under Billing, click My account. (where Payment info is)
21. Use the Cloud Portal to manage your Grafana Cloud account Billing: View invoices, manage credit cards, and manage your subscription. (the subscription is managed under Billing)
22. Grafana Cloud user roles and permissions Manage Grafana Cloud subscription (only the Admin role can manage the subscription (permissions table))
23. Grafana Cloud user roles and permissions Open support tickets (Admins and Editors can open support tickets (permissions table))
24. Master Services Agreement All Fees are non-cancelable and non-refundable. (no refunds)
25. Master Services Agreement UNLESS CUSTOMER HAS ANOTHER VALID AGREEMENT FOR THE PURCHASE AND USE OF GRAFANA PRODUCT(S) AND PROFESSIONAL SERVICES, THIS MASTER SERVICES AGREEMENT GOVERNS (the MSA governs unless the customer has another agreement)
26. Grafana Cloud user roles and permissions Manage stacks (Admins and Editors can manage stacks (permissions table))
27. Master Services Agreement Each Subscription Term will automatically renew for additional Subscription Terms of the same length as the previous Subscription Term (automatic renewal)
28. Master Services Agreement notice via email is acceptable) at least sixty (60) days prior to the end of the then-current Subscription Term (60-day written notice of non-renewal, email accepted)
29. Master Services Agreement Customer is responsible for paying for the Grafana Product(s) and Professional Services that Customer orders for the entire Subscription Term whether or not actually used. (fees for the whole term)
30. Master Services Agreement Customer will be invoiced monthly in arrears for such continued usage after full consumption. (usage after the commit is billed in arrears)
31. Understand your invoice If you subscribe to Grafana Cloud through a marketplace provider such as AWS, Azure, or Google Cloud, refer to your cloud service provider account portal for invoice details. (marketplace billing exists)
32. Cancel a product subscription (AWS Marketplace Buyer Guide) Open the Delivery method list and choose SaaS. (AWS cancel steps)
33. Cancel a product subscription (AWS Marketplace Buyer Guide) In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription. (AWS confirm step)
34. Cancel a product subscription (AWS Marketplace Buyer Guide) you can cancel directly from the AWS Marketplace console at any time (pay-as-you-go subscriptions cancel any time)
35. Cancel a product subscription (AWS Marketplace Buyer Guide) It doesn't automatically refund charges on invoices that have already been issued, and refunds aren't automatic (AWS refunds)
36. Grafana Cloud API "status": "deleted" (the delete response shows the stack as deleted)

Not confirmed yet

• Grafana's public docs don't describe the cancel or downgrade control on the Billing page, or when access changes after a Pro subscription ends
• How the last month's usage and platform fee are invoiced after cancelling Pro isn't stated in Grafana's docs
• Whether the Master Services Agreement's 60-day non-renewal notice applies to monthly Pro subscriptions isn't stated; Grafana doesn't publish Pro's subscription term
• Steps for cancelling Grafana Cloud bought through the Azure or Google Cloud marketplaces aren't covered here, and AWS contract-priced (upfront) subscriptions follow AWS's separate rules
• How long Grafana keeps data after a stack is deleted or a subscription ends isn't stated in its docs or Master Services Agreement
• Which access policy scope is needed to delete a stack isn't stated on the Cloud API page

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).