Business software · Productivity and business software

How to cancel Freedcamp

Cancel or downgrade to Free in My Account -> Subscriptions; unused prepaid amounts become non-refundable credits. Yearly plans auto-renew: cancel before the renewal date, or contact Freedcamp within 7 calendar days after it for a refund minus the greater of $50 or 6%. Data is hidden, not deleted.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Freedcamp's cancel page

The short answer

  • Where: Sign in and open My Account -> Subscriptions (Account information) (freedcamp.com).
  • When it ends: No end date is stated. Downgrading to Free cancels the subscription, and advance payments are added to your account as credits.
  • Before you go: export Project data from the Tasks, Milestones, Calendar, Discussions, Time Tracking and Issue Tracker applications. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Project data from the Tasks, Milestones, Calendar, Discussions, Time Tracking and Issue Tracker applications: Go to a project, select the application (like Tasks), click the cog wheel icon, and export (XLS). Export to XLS has two options: all records or filtered results. The export page doesn't give time limits or plan requirements freedcamp.com
  • Tasks, as a live CSV stream: Use Data Feed Links to stream project or all-project tasks to Google Sheets or MS Excel (CSV stream) freedcamp.com
  • All your files and all account data, through the Backup service: Use the Backup service; the page read doesn't give the steps. Whether the Backup service is included in your plan isn't stated on the page read freedcamp.com

What happens to your data

Data from the plan you downgrade from is hidden, not deleted, and data in expired subscriptions isn't deleted. Freedcamp deletes data 90 days after account deletion; deleted projects and files are stored up to 90 days.

What you lose

  • The paid plan's features and add-ons (their data is hidden, not deleted)
  • Unused prepaid amounts, which become non-refundable account credits

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel or downgrade in My Account

Online, self-serve Paid Pro, Business and Enterprise plans, billed monthly or yearly per active user. Who can cancel: The account holder signed in to Freedcamp (the help pages don't name a role).

  1. Sign in and open My Account -> Subscriptions (Account information)
  2. Cancel the paid subscription, or downgrade to the Free plan
  3. For a yearly plan, do this before the renewal date: it renews automatically unless you tell Freedcamp beforehand
Access ends
No end date is stated. Downgrading to Free cancels the subscription, and advance payments are added to your account as credits
Notice
Yearly plans renew automatically unless you notify Freedcamp before the renewal date (or within the 7-day Grace Period after it). Freedcamp sends a reminder one month and 7 days before renewal
Refunds
No refunds except a yearly renewal cancelled within the Grace Period, or a refund request for bugs or platform problems. Credits are not refundable; charges must be disputed within 60 days of the invoice
Open the page
Source: freedcamp.com freedcamp.com

Yearly plan that just renewed

By email Yearly subscriptions within 7 calendar days after the renewal date (the Grace Period). Who can cancel: The customer on the yearly subscription.

  1. Within 7 calendar days after the renewal date, contact Freedcamp to cancel the yearly subscription (the Billing FAQ lists help@freedcamp.com)
  2. Wait for Freedcamp to process the refund manually
Confirm it worked
The refund, which Freedcamp processes manually
Access ends
The renewed yearly subscription is cancelled; requests after the Grace Period are denied
Notice
Within 7 calendar days after the renewal date
Refunds
Freedcamp manually refunds the renewal, net of refund fees
Fees
Refund fees are the greater of $50 USD or 6% of the refunded amount
Source: freedcamp.com freedcamp.com

Questions people ask

Can I get a refund if I cancel Freedcamp?

Cancel or downgrade in My Account: No refunds except a yearly renewal cancelled within the Grace Period, or a refund request for bugs or platform problems. Credits are not refundable; charges must be disputed within 60 days of the invoice. Yearly plan that just renewed: Freedcamp manually refunds the renewal, net of refund fees.

Source: freedcamp.com

If I cancel Freedcamp, when does my access end?

Cancel or downgrade in My Account: No end date is stated. Downgrading to Free cancels the subscription, and advance payments are added to your account as credits. Yearly plan that just renewed: The renewed yearly subscription is cancelled; requests after the Grace Period are denied.

Source: freedcamp.com

Is there a fee to cancel Freedcamp?

Yearly plan that just renewed: Refund fees are the greater of $50 USD or 6% of the refunded amount.

Source: freedcamp.com

How long before renewal do I need to cancel Freedcamp?

Cancel or downgrade in My Account: Yearly plans renew automatically unless you notify Freedcamp before the renewal date (or within the 7-day Grace Period after it). Freedcamp sends a reminder one month and 7 days before renewal. Yearly plan that just renewed: Within 7 calendar days after the renewal date.

Source: freedcamp.com

What happens to my data when I cancel Freedcamp?

Data from the plan you downgrade from is hidden, not deleted, and data in expired subscriptions isn't deleted. Freedcamp deletes data 90 days after account deletion; deleted projects and files are stored up to 90 days.

Source: freedcamp.com freedcamp.com freedcamp.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Downgrade to the Free plan, which keeps all essential features: Freedcamp cancels the subscription and adds credits, which are not refundable and do not expire freedcamp.com freedcamp.com
  • Fewer seats Yearly plans: lower paid seats at the renewal date under My Account -> Subscriptions. Monthly plans: request any count between your active and paying users. Removing users mid-term gives no credit or refund freedcamp.com freedcamp.com
  • Pay yearly Pro is $1.49 per user per month billed annually, against $2.49 billed monthly freedcamp.com
  • Student or nonprofit price Discounted plans for organizations with valid charitable status, priced case by case through the Nonprofits Program application freedcamp.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Trials don't convert on their own: at the end of a trial the account switches back to the Free plan
  • Cancelling or downgrading turns unused prepaid time into account credits, not a refund
  • Yearly plans renew automatically; after renewal you have only 7 calendar days to cancel, and the refund loses at least $50
  • Deleting the account is a separate step; Freedcamp deletes data 90 days after account deletion
  • Export each project to XLS before cancelling; files are covered by the separate Backup service

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/freedcamp.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Terms and Conditions You can cancel your trial or convert it to a subscription at any time on (trial cancelling, with the menu named in the next link)
  2. Terms and Conditions Customers can request a seat reduction at the yearly renewal date at any time under My Account -> Subscriptions (the My Account -> Subscriptions menu and seat reductions at renewal)
  3. Terms and Conditions Decreases in Active Users will not result in credits or refund. (no credit or refund for decreases in active users)
  4. Terms and Conditions Freedcamp will send a renewal reminder exactly one month and 7 days before Customer’s renewal date. (the renewal reminder)
  5. Terms and Conditions Freedcamp will provide two separate notifications (4 days and 2 days before the automatic proration date) (the two later notifications)
  6. Terms and Conditions Failure to respond or make changes after the Grace Period, will result in a nonrefundable charge. (a nonrefundable charge after the Grace Period)
  7. Terms and Conditions Post 60 days all amounts paid are non-refundable (no refunds after 60 days)
  8. Terms and Conditions Freedcamp will cancel the subscription and add credits. (downgrading to Free cancels the subscription and adds credits)
  9. Terms and Conditions Credits are not refundable and non-expirable. (credits are not refundable and do not expire)
  10. Terms and Conditions Freedcamp provides a free 14 days trial for all paid plans. (the 14-day trial)
  11. Terms and Conditions All service plans will automatically renew for additional months/year (automatic renewal of all plans)
  12. Terms and Conditions Users have the right to delete their account or cancel their paid subscription at any time by accessing Account information on the Site. (how to cancel a paid subscription: via Account information on the site)
  13. Terms and Conditions Data in expired subscriptions for Freedcamp Applications will not be deleted. (data after a subscription expires is kept)
  14. Terms and Conditions Freedcamp stores data from deleted projects and associated files up to 90 days. (data from deleted projects is stored up to 90 days)
  15. Terms and Conditions Freedcamp will provide Users the ability to delete their account and data. (account and data deletion)
  16. Terms and Conditions Refund fees will be the greater of either $50 USD or 6% of the refunded amount. (the refund fee)
  17. Terms and Conditions Freedcamp will auto-renew Yearly Subscriptions upon the renewal date unless directly notified by customers beforehand (yearly plans auto-renew unless notified beforehand)
  18. Terms and Conditions Any cancellation request after the Grace Period will be denied. (requests after the Grace Period are denied)
  19. Terms and Conditions Freedcamp will not provide any refund except for the following circumstances: (refunds are limited to listed cases)
  20. Terms and Conditions Paid Plans users will only be charged for Active Users. (paid plans bill for active users)
  21. Pricing with all essential features included (the Free plan keeps all essential features)
  22. Pricing billed annually (paid plans are billed annually)
  23. Pricing $2.49 billed monthly (the monthly per-user price for Pro)
  24. Pricing This allows you to lower the number of seats purchased (lowering seats lowers the next bill)
  25. Export and Import your data Export to XLS has two options - all records or filtered results (the XLS export and its two options)
  26. Export and Import your data Go to a project, select application (like Tasks), click cog wheel icon, and export. (the export steps from a project)
  27. Export and Import your data allowing you to pull project or all project tasks as a CSV stream to Google Sheets or MS Excel (the CSV data feed for tasks)
  28. Export and Import your data Backup service which also contains all your files and all data from your Freedcamp account (the Backup service covers files and account data)
  29. Pricing $1.49 (the annual per-user price for Pro)
  30. Terms and Conditions or within 7 calendars after their renewal date (the Grace Period is 7 calendar days after renewal)
  31. Terms and Conditions If a Customer contacts Freedcamp to cancel their Yearly Subscription within the Grace Period, (cancelling a yearly renewal within the Grace Period)
  32. Terms and Conditions Freedcamp will manually process a refund net refund transaction fees. (the manual refund, net of fees)
  33. Terms and Conditions All payments are prorated and all advance payments made are added as credits (advance payments become credits on downgrade)
  34. Terms and Conditions You can request to reduce your monthly users for any value between your actual active users and currently paying users (monthly seat reductions)
  35. Terms and Conditions If you dispute any charges you must let Freedcamp know within sixty (60) days after the date that Freedcamp invoices you. (the 60-day window to dispute charges)
  36. Billing FAQ Data from the features and add-ons of the plan you are downgrading from will only be hidden, not deleted. (downgraded-plan data is hidden, not deleted)
  37. Billing FAQ We only delete data 90 days after account deletion. (data deletion 90 days after account deletion)
  38. Billing FAQ Please contact us at help@freedcamp.com. (the contact address in the Billing FAQ)
  39. Billing FAQ You will be switched to your original Free plan at the end of the trial. (trials end on the Free plan)
  40. Billing FAQ You can cancel your trial or convert it to a subscription at any time on (the My Account -> Subscriptions page (linked at freedcamp.com/manage/account#subscriptions))
  41. Freedcamp for Nonprofits Program Freedcamp provides discounted plans for qualifying organizations. (nonprofit discounts)
  42. Freedcamp for Nonprofits Program We are accepting all Freedcamp Nonprofits Program applications from organizations that hold a valid charitable status (who qualifies)

Not confirmed yet

  • The exact buttons on the My Account -> Subscriptions page and any confirmation after cancelling aren't described in Freedcamp's help pages
  • Which account role may cancel isn't named in the terms or Billing FAQ
  • Whether the Backup service is included in a paid plan, and how to run it, isn't stated on Freedcamp's export page

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).