How to cancel fal

Before you cancel

Export first

• Generated media files (images, video and audio): Download each file before it expires. Files are on the CDN and served by URL. Each file's lifetime is set per request. Expired files are permanently deleted and can't be recovered fal.ai
• Request inputs and outputs (the JSON data): Save what you need: request data is kept for 30 days by default. You can access and delete some information in your fal account at any time (JSON). Kept 30 days by default fal.ai fal.ai
• Files in persistent storage (the /data volume): These files are kept indefinitely until you remove them yourself through the dashboard or CLI. Copy anything you need before deleting fal.ai

What happens to your data

If you close your account, fal deletes the personal information related to it within 30 days. Request inputs and outputs are stored for 30 days by default. Files in persistent storage are kept indefinitely and removed manually.

What you lose

• Generated media files you did not download before they expired
• Unused credit, which is non-refundable and expires 365 days after purchase
• Access to the account's API keys and deployed apps

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Discount program Enterprise customers can get custom per-endpoint pricing and volume discounts through fal's sales team fal.ai

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• You pay only for successful outputs, and you are never charged for server errors or time spent waiting in the queue
• Serverless runners bill per second while alive, including idle keep_alive time; min_concurrency above 0 costs money even with zero traffic
• Delete Serverless apps you no longer need with fal apps delete <app_name>
• Deactivating an account can be reversed only by reactivating it, and fal may deactivate accounts unused for more than a year
• fal may suspend access for non-payment of fees due within 10 days of a demand
• Promotional credits expire 90 days after they are received

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/fal.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Pricing fal adapts to your usage, ensuring you only pay for the computing power you consume. (pay for usage)
2. Model APIs pricing fal uses a prepaid credit model. (Model APIs draw from prepaid credit)
3. Model APIs pricing You pay only for successful outputs, and you are never charged for server errors or time spent waiting in the queue. (what is not charged)
4. Model APIs pricing The billing dashboard shows your overall spend, invoices, and payment history. (where to check spend and invoices)
5. Model APIs pricing When you call a pre-trained model through fal's Model APIs, you are billed based on the output you generate. (per-output billing for Model APIs)
6. Serverless pricing When you deploy your own applications on fal Serverless (Serverless billing applies to apps you deploy)
7. Serverless pricing measured per-second by machine type. (per-second billing by machine type)
8. Terms of Service To utilize the Services, Customer will be required to purchase credits in advance. (credits are bought in advance)
9. Terms of Service Credits will expire 365 days from the date of purchase. (credit expiry)
10. Terms of Service If you receive free or other promotional credits, they expire in 90 days. (promotional credit expiry)
11. Terms of Service Once purchased, these credits can be used only for the consumption of Services and are non-refundable (purchased credit is non-refundable)
12. Terms of Service You may deactivate your account by following any instructions provided or otherwise contacting us and requesting to do so. (how to deactivate the account)
13. Terms of Service If you have a question or complaint regarding the Services, please send an email to support@fal.ai. (the support address)
14. Terms of Service for Customer's non-payment of any fees due and payable within 10 days of demand by Company (suspension for non-payment)
15. Privacy Policy If you close your account, we will delete personal information related to your account within 30 days (personal data after closing the account)
16. Media expiration Expired files are permanently deleted and cannot be recovered. (generated files are deleted at expiry)
17. Media expiration Download files before they expire if you need them later. (download generated files)
18. Media expiration Request inputs and outputs (the JSON data) are stored in the platform for 30 days by default. (how long request data is kept)
19. Serverless pricing Runner is ready but waiting for requests (includes `keep_alive` time) (idle runners are billed, including keep_alive)
20. Scaling parameter reference Minimum number of runners always alive, regardless of traffic. (what min_concurrency does)
21. Scaling parameter reference Costs money even with zero traffic. (min_concurrency keeps billing)
22. Scaling parameter reference fal apps scale myapp --min-concurrency 2 (the scale command)
23. fal apps delete fal apps delete my-app (the delete app command)
24. Terms of Service Any such deactivation will require you to reactivate your account. (deactivation is reversible only by reactivating)
25. Model APIs pricing Enterprise customers can receive custom per-endpoint pricing and volume discounts. (enterprise pricing and discounts)
26. Terms of Service The terms of any non-public ordering document or other written agreement between Customer and Company are the Confidential Information of both parties. (enterprise agreements are separate and not public)
27. Terms of Service Company may deactivate your account if you fail to log-in or otherwise use the Services for more than one year. (inactive accounts may be deactivated)
28. Privacy Policy You can access, correct, and delete certain information stored within your fal account at any time (access and delete account information)
29. Media expiration If you are using persistent storage (/data volume), those files are retained indefinitely and managed manually. (persistent storage is kept until removed)

Not confirmed yet

• fal's public docs don't name the billing dashboard's menus, where to remove a payment method, or whether credit can top up automatically
• Whether deleting a Serverless app immediately stops all of its runners isn't stated in fal's CLI reference
• The Terms don't say when account deactivation takes effect, and whether credit is refunded when an account closes
• Enterprise agreement terms, including renewal and notice, aren't public
• No free plan or pause option is documented
• Whether persistent storage files are removed when an account is deactivated isn't documented, and whether they are billed isn't stated on fal's pricing pages

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).