Personal subscriptions · Dating

How to cancel eharmony

Turn off auto-renewal at least 24 hours before the term ends: on eharmony under Data & Settings, Manage profile, Amend Subscription, or in Apple or Google Play settings for app store purchases. No refund for unused time, and installment plans keep charging until paid in full.

By Stackcut · Partly confirmed (see what's unverified) on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in and open Data & Settings, then Manage profile, then Amend Subscription.
  • When it ends: The subscription ends at the end of the term you have paid for.
  • Billed by someone else? Cancel with them instead: Apple or Google Play.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What you lose

  • Premium Membership features; the free Basic Membership remains

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by eharmony

Online, self-serve Premium light, Premium plus or Premium UNLIMITED bought from eharmony. Who can cancel: The account holder.

  1. Sign in and open Data & Settings, then Manage profile, then Amend Subscription
  2. Click the cancellation link
  3. Provide the information requested to finish cancelling
Access ends
The subscription ends at the end of the term you have paid for
Notice
Cancel auto-renewal at least 24 hours before the end of the current term
Refunds
No refund for unused days. In AZ, CA, CO, CT, IL, IA, MN, NY, NC, OH, RI and WI you may cancel without penalty before midnight of the third business day after buying (excluding Sundays and holidays) by emailing subscriptions@eharmony.com or mailing a signed, dated notice; refunds follow within 10 days.
Fees
If you bought on installments (such as three-part pay), cancelling doesn't stop the remaining scheduled payments
Source: eharmony.com

Billed by Apple (App Store)

In the billing platform's settings Premium bought in the eharmony iPhone app through Apple. Who can cancel: The Apple Account that paid. Everything Apple bills, in one place.

  1. On the iPhone, open Settings and tap your nameYou should see: Subscriptions
  2. Tap Subscriptions, then the eharmony subscriptionYou should see: Cancel Subscription
  3. Tap Cancel Subscription
Confirm it worked
An expiration message shows on the subscription, and there is no Cancel button
Notice
Cancel at least 24 hours before the end of the current term
Refunds
eharmony can't refund Apple purchases; any refund is processed by Apple
Source: eharmony.com support.apple.com

Billed by Google Play

In the billing platform's settings Premium bought in the eharmony Android app through Google Play. Who can cancel: The Google Account that paid. Everything Google Play bills, in one place.

  1. Sign in to your Google account and open your Google Play subscriptions
  2. Select the eharmony subscription and click ManageYou should see: Cancel subscription
  3. Click Cancel subscription, pick a reason and continue
Confirm it worked
Google Play offers Resubscribe for the subscription
Access ends
You can use it for the time you've already paid
Notice
Cancel at least 24 hours before the end of the current term
Refunds
Any refund is processed by Google
Open the page
Source: eharmony.com support.google.com

Questions people ask

Can I get a refund if I cancel eharmony?

Billed by eharmony: No refund for unused days. In AZ, CA, CO, CT, IL, IA, MN, NY, NC, OH, RI and WI you may cancel without penalty before midnight of the third business day after buying (excluding Sundays and holidays) by emailing subscriptions@eharmony.com or mailing a signed, dated notice; refunds follow within 10 days. Billed by Apple (App Store): eharmony can't refund Apple purchases; any refund is processed by Apple. Billed by Google Play: Any refund is processed by Google.

Source: eharmony.com

If I cancel eharmony, when does my access end?

Billed by eharmony: The subscription ends at the end of the term you have paid for. Billed by Google Play: You can use it for the time you've already paid.

Source: eharmony.com support.google.com

How do I cancel eharmony if I pay through Apple or Google Play?

Billed by Apple (App Store): On the iPhone, open Settings and tap your name. Tap Subscriptions, then the eharmony subscription. Tap Cancel Subscription. Billed by Google Play: Sign in to your Google account and open your Google Play subscriptions. Select the eharmony subscription and click Manage. Click Cancel subscription, pick a reason and continue.

Source: support.apple.com eharmony.com support.google.com

Is there a fee to cancel eharmony?

Billed by eharmony: If you bought on installments (such as three-part pay), cancelling doesn't stop the remaining scheduled payments.

Source: eharmony.com

Can I pause eharmony instead of cancelling?

New York residents can pause Premium for up to one year by giving eharmony written notice.

Source: eharmony.com

How long before renewal do I need to cancel eharmony?

Billed by eharmony: Cancel auto-renewal at least 24 hours before the end of the current term. Billed by Apple (App Store): Cancel at least 24 hours before the end of the current term.

Source: eharmony.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Basic Membership is free, so you can keep using eharmony at no cost after Premium ends eharmony.com
  • Pause New York residents can pause Premium for up to one year by giving eharmony written notice eharmony.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Plans renew automatically for 12-month terms unless you agreed to another length when buying, so check the renewal date early
  • Installment plans (such as three-part pay) keep charging until the full contract amount is paid, even after you cancel
  • Under the 3-day right to cancel you can also say you want to cancel in a live chat with Customer Care, when chat is available

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/eharmony.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. eharmony Terms and Conditions of Service accessing Data & Settings > "Manage profile" > Amend Subscription, clicking on the cancellation link, and providing the information requested. (the web cancel steps)
  2. eharmony Terms and Conditions of Service your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days (when access ends, and no refund)
  3. eharmony Terms and Conditions of Service Cancellation of auto-renewal must be initiated at least 24 hours before the end of your current term. (the 24-hour notice)
  4. eharmony Terms and Conditions of Service cancellation will not affect your obligation to pay the total contractual amount due on your subscription (installment plans keep charging)
  5. eharmony Terms and Conditions of Service you must access your Non-eharmony Service account and follow the prompts and instructions for cancellation on the applicable service (app store purchases are cancelled with the store)
  6. eharmony Terms and Conditions of Service sign into your Google account, select "My subscriptions," select the subscription you want to cancel, click "Manage," and then "Cancel Subscription." (the Google Play steps)
  7. eharmony Terms and Conditions of Service eharmony cannot directly process refunds for purchases made through Apple via the iOS application. (Apple refunds)
  8. eharmony Terms and Conditions of Service If you are eligible for a refund for a payment processed by a Non-eharmony Service, such refund will be processed by Apple or Google. (app store refunds)
  9. eharmony Terms and Conditions of Service MAY CANCEL THE AGREEMENT, WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE OF THIS AGREEMENT, EXCLUDING SUNDAYS AND HOLIDAYS. (the 3-business-day right to cancel)
  10. eharmony Terms and Conditions of Service FOR USERS WHO HAVE PURCHASED EHARMONY SERVICES RESIDING IN ARIZONA, CALIFORNIA, COLORADO, CONNECTICUT, ILLINOIS, IOWA, MINNESOTA, NEW YORK, NORTH CAROLINA, OHIO, RHODE ISLAND AND WISCONSIN (which states)
  11. eharmony Terms and Conditions of Service TO CANCEL THIS AGREEMENT, YOU CAN EMAIL SUBSCRIPTIONS@EHARMONY.COM OR MAIL A SIGNED AND DATED NOTICE (how to use the 3-day right)
  12. eharmony Terms and Conditions of Service Any refunds under this 3-day cancellation policy will be made within 10 days after eharmony's receipt of your written cancellation notice. (refund timing)
  13. eharmony Terms and Conditions of Service You may pause your Premium Membership for up to one (1) year by providing written notice (the pause option)
  14. eharmony Terms and Conditions of Service Section 12(e) only applies to subscribers residing in New York. (the pause is for New York residents)
  15. eharmony Terms and Conditions of Service It is free to register for the Singles Service, which may be used by you at no cost ("Basic Membership"). (the free Basic Membership)
  16. eharmony Terms and Conditions of Service You may also communicate your desire to cancel your subscription by live chat with Customer Care. (the live chat tip)
  17. eharmony Terms and Conditions of Service The Plans automatically renew for consecutive12 month terms (or other term lengths, as agreed-upon by you during the purchase process) unless prohibited by applicable law. (the renewal-length tip)
  18. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple steps)
  19. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm with Apple)
  20. Cancel, pause, or change a subscription on Google Play Within the confirmation pop-up, select a reason. Click Continue. (Google Play's reason step)
  21. Cancel, pause, or change a subscription on Google Play For the subscription you want to restart, click Resubscribe. (how to confirm on Google Play (Resubscribe appears))
  22. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancellation takes effect)

Not confirmed yet

  • eharmony's help center (support.eharmony.com), which has the current step-by-step instructions, couldn't be checked, so all steps come from eharmony's Terms and Conditions and the on-screen names may have changed
  • How eharmony confirms a cancellation (email or on-screen status) is not stated in the terms
  • When access ends for Apple-billed subscriptions is not stated on the pages we could read
  • Plan prices, and what eharmony keeps after Premium ends, are not stated on the pages we could read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).