{
 "id": "eharmony",
 "name": "eharmony",
 "category": "dating",
 "website": "https://www.eharmony.com",
 "domains": [
  "eharmony.com"
 ],
 "summary": "Turn off auto-renewal at least 24 hours before the term ends: on eharmony under Data & Settings, Manage profile, Amend Subscription, or in Apple or Google Play settings for app store purchases. No refund for unused time, and installment plans keep charging until paid in full.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Premium light, Premium plus or Premium UNLIMITED bought from eharmony",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in and open Data & Settings, then Manage profile, then Amend Subscription",
     "expect": null
    },
    {
     "do": "Click the cancellation link",
     "expect": null
    },
    {
     "do": "Provide the information requested to finish cancelling",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription ends at the end of the term you have paid for",
   "notice": "Cancel auto-renewal at least 24 hours before the end of the current term",
   "refund": "No refund for unused days. In AZ, CA, CO, CT, IL, IA, MN, NY, NC, OH, RI and WI you may cancel without penalty before midnight of the third business day after buying (excluding Sundays and holidays) by emailing subscriptions@eharmony.com or mailing a signed, dated notice; refunds follow within 10 days.",
   "fees": "If you bought on installments (such as three-part pay), cancelling doesn't stop the remaining scheduled payments",
   "source_ids": [
    "x1",
    "x2",
    "x3",
    "x4",
    "x9",
    "x10",
    "x11",
    "x12"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Premium bought in the eharmony iPhone app through Apple",
   "who": "The Apple Account that paid",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On the iPhone, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then the eharmony subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "An expiration message shows on the subscription, and there is no Cancel button",
   "effective": null,
   "notice": "Cancel at least 24 hours before the end of the current term",
   "refund": "eharmony can't refund Apple purchases; any refund is processed by Apple",
   "fees": null,
   "source_ids": [
    "x3",
    "x5",
    "x7",
    "x8",
    "x18",
    "x19"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Premium bought in the eharmony Android app through Google Play",
   "who": "The Google Account that paid",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Sign in to your Google account and open your Google Play subscriptions",
     "expect": null
    },
    {
     "do": "Select the eharmony subscription and click Manage",
     "expect": "Cancel subscription"
    },
    {
     "do": "Click Cancel subscription, pick a reason and continue",
     "expect": null
    }
   ],
   "confirm_by": "Google Play offers Resubscribe for the subscription",
   "effective": "You can use it for the time you've already paid",
   "notice": "Cancel at least 24 hours before the end of the current term",
   "refund": "Any refund is processed by Google",
   "fees": null,
   "source_ids": [
    "x3",
    "x5",
    "x6",
    "x8",
    "x20",
    "x21",
    "x22"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Basic Membership is free, so you can keep using eharmony at no cost after Premium ends",
   "evidence": "documented",
   "source_ids": [
    "x15"
   ]
  },
  {
   "type": "pause",
   "what": "New York residents can pause Premium for up to one year by giving eharmony written notice",
   "evidence": "documented",
   "source_ids": [
    "x13",
    "x14"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the term you have paid for",
  "data_kept": null,
  "you_lose": [
   "Premium Membership features; the free Basic Membership remains"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Plans renew automatically for 12-month terms unless you agreed to another length when buying, so check the renewal date early",
   "Installment plans (such as three-part pay) keep charging until the full contract amount is paid, even after you cancel",
   "Under the 3-day right to cancel you can also say you want to cancel in a live chat with Customer Care, when chat is available"
  ]
 },
 "sources": [
  {
   "id": "x1",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "accessing Data & Settings > \"Manage profile\" > Amend Subscription, clicking on the cancellation link, and providing the information requested.",
   "supports": "the web cancel steps"
  },
  {
   "id": "x2",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days",
   "supports": "when access ends, and no refund"
  },
  {
   "id": "x3",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "Cancellation of auto-renewal must be initiated at least 24 hours before the end of your current term.",
   "supports": "the 24-hour notice"
  },
  {
   "id": "x4",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "cancellation will not affect your obligation to pay the total contractual amount due on your subscription",
   "supports": "installment plans keep charging"
  },
  {
   "id": "x5",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "you must access your Non-eharmony Service account and follow the prompts and instructions for cancellation on the applicable service",
   "supports": "app store purchases are cancelled with the store"
  },
  {
   "id": "x6",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "sign into your Google account, select \"My subscriptions,\" select the subscription you want to cancel, click \"Manage,\" and then \"Cancel Subscription.\"",
   "supports": "the Google Play steps"
  },
  {
   "id": "x7",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "eharmony cannot directly process refunds for purchases made through Apple via the iOS application.",
   "supports": "Apple refunds"
  },
  {
   "id": "x8",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "If you are eligible for a refund for a payment processed by a Non-eharmony Service, such refund will be processed by Apple or Google.",
   "supports": "app store refunds"
  },
  {
   "id": "x9",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "MAY CANCEL THE AGREEMENT, WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE OF THIS AGREEMENT, EXCLUDING SUNDAYS AND HOLIDAYS.",
   "supports": "the 3-business-day right to cancel"
  },
  {
   "id": "x10",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "FOR USERS WHO HAVE PURCHASED EHARMONY SERVICES RESIDING IN ARIZONA, CALIFORNIA, COLORADO, CONNECTICUT, ILLINOIS, IOWA, MINNESOTA, NEW YORK, NORTH CAROLINA, OHIO, RHODE ISLAND AND WISCONSIN",
   "supports": "which states"
  },
  {
   "id": "x11",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "TO CANCEL THIS AGREEMENT, YOU CAN EMAIL SUBSCRIPTIONS@EHARMONY.COM OR MAIL A SIGNED AND DATED NOTICE",
   "supports": "how to use the 3-day right"
  },
  {
   "id": "x12",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "Any refunds under this 3-day cancellation policy will be made within 10 days after eharmony's receipt of your written cancellation notice.",
   "supports": "refund timing"
  },
  {
   "id": "x13",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "You may pause your Premium Membership for up to one (1) year by providing written notice",
   "supports": "the pause option"
  },
  {
   "id": "x14",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "Section 12(e) only applies to subscribers residing in New York.",
   "supports": "the pause is for New York residents"
  },
  {
   "id": "x15",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "It is free to register for the Singles Service, which may be used by you at no cost (\"Basic Membership\").",
   "supports": "the free Basic Membership"
  },
  {
   "id": "x16",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "You may also communicate your desire to cancel your subscription by live chat with Customer Care.",
   "supports": "the live chat tip"
  },
  {
   "id": "x17",
   "url": "https://www.eharmony.com/termsandconditions/",
   "title": "eharmony Terms and Conditions of Service",
   "publisher": "vendor",
   "quote": "The Plans automatically renew for consecutive12 month terms (or other term lengths, as agreed-upon by you during the purchase process) unless prohibited by applicable law.",
   "supports": "the renewal-length tip"
  },
  {
   "id": "x18",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "x19",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm with Apple"
  },
  {
   "id": "x20",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "Google Play's reason step"
  },
  {
   "id": "x21",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "For the subscription you want to restart, click Resubscribe.",
   "supports": "how to confirm on Google Play (Resubscribe appears)"
  },
  {
   "id": "x22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "eharmony's help center (support.eharmony.com), which has the current step-by-step instructions, couldn't be checked, so all steps come from eharmony's Terms and Conditions and the on-screen names may have changed",
   "How eharmony confirms a cancellation (email or on-screen status) is not stated in the terms",
   "When access ends for Apple-billed subscriptions is not stated on the pages we could read",
   "Plan prices, and what eharmony keeps after Premium ends, are not stated on the pages we could read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "No field changes: all 17 terms quotes (terms updated July 10, 2026) and the Apple and Google Play quotes were found word for word",
    "Live chat is offered only within the 3-day right-to-cancel section, as the tip says",
    "support.eharmony.com and www.eharmony.com/customerservice couldn't be checked, so the current on-screen step names, how a cancel is confirmed and the Apple end date stay unverified"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/eharmony",
 "json": "https://stackcut.io/exits/eharmony.json",
 "evidence": {
  "packet_revision": "44149108099bec98db15104cd665117930fec8930ae61fe331a13b525ebecd80",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "eharmony--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "eharmony--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "eharmony--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}