The short answer
- Where: Download any assets and invoices you want to keep, and update any apps that rely on the account: once cancelled, stored media is no longer accessible, and 30 days later it is permanently removed (console.cloudinary.com).
- When it ends: Cancelling puts the account into a disabled state, and stored media is no longer accessible. Admins can restore it for 30 days; after that, all product environments and their assets, metadata and settings are permanently removed.
- Contract notice: A fixed-term subscription stops renewing only if you send Cloudinary the prior notice your subscription terms require; the public Terms don't state the period. How to give notice
- Before you go: export All your assets (images, videos and raw files). What to save
- Want to keep it for less? Free plan and more. Options
Before you cancel
Export first
- All your assets (images, videos and raw files): Download single assets, several assets or whole folders from the Media Library; list everything with the Admin API or Search API and download each URL; use the CLI sync command; or have the API build ZIP archives (Original files; multi-asset downloads come as ZIP files). Each ZIP holds up to 1000 assets, with a maximum size of 100 MB or your account's raw file size limit, whichever is larger cloudinary.com
- Invoices and payment confirmations (paid plans): Download them from the Invoices page in Console Settings, Billing before cancelling (PDF) cloudinary.com
- Backups of the files in your account: Store backups in your own Amazon S3 or Google Cloud Storage bucket. Paid accounts only cloudinary.com
What happens to your data
30 days after cancelling (or after the account is disabled), all product environments and their assets, metadata and settings are permanently removed and can't be recovered. Permanent deletion of the account and personal data before that needs a support ticket.
What you lose
- Access to stored media as soon as the account is disabled
- All product environments, assets, metadata and settings once the 30-day restore window ends
- Apps and integrations that rely on the account stop working unless you update them
- Paid features, extra users, product environments and add-ons the Free plan doesn't support (if you downgrade instead)
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Cancel the account
- Download any assets and invoices you want to keep, and update any apps that rely on the account: once cancelled, stored media is no longer accessible, and 30 days later it is permanently removed
- In the Console, go to Settings, then Billing, then PlansYou should see:
the Start the process here link at the top of the page
- Click Start the process hereYou should see:
the cancellation flow
- Follow the steps in the cancellation flow to the end
- If the Plans page shows no cancellation option, use a root user or a user with a Billing or admin-level role; if you have that role and still don't see it, contact support
- Confirm it worked
- When you log in afterwards, the account is disabled and shows a screen with an option to restore it
- Access ends
- Cancelling puts the account into a disabled state, and stored media is no longer accessible. Admins can restore it for 30 days; after that, all product environments and their assets, metadata and settings are permanently removed
- Refunds
- None: the Terms say fees are not refundable and you are not entitled to a refund on termination
Stop paying, keep assets: go Free
- Open Console Settings, then Billing, then Plans (the Plans Details page)
- Select the Free plan (or another lower-tier plan)
- Keep the default to downgrade now, or schedule the downgrade for the end of the current billing cycle to keep your current allocation until then
- If the downgrade is blocked, fix what's listed first: too many users or product environments, add-ons or paid features the plan doesn't support, unpaid invoices, a custom delivery hostname (CNAME), or usage over the past 30 days above the plan's limits. A plan with a different billing cycle can't be chosen: contact support
- Access ends
- Immediately by default, or at the end of the current billing cycle if you schedule it
- Refunds
- None: the Terms say fees are not refundable
Business contract
- Contact Cloudinary sales to change or end an Enterprise plan
- For a fixed-term subscription, send Cloudinary non-renewal notice within the prior-notice period your subscription terms set, before the term renews
- Notice
- A fixed-term subscription stops renewing only if you send Cloudinary the prior notice your subscription terms require; the public Terms don't state the period
- Refunds
- None: fees are not refundable
- Fees
- Overdue amounts can carry late-payment interest of 1.5% of the unpaid amount per month
Delete the account permanently
- Sign in, go to Settings, then My Profile, and under Support Verification Code click Generate a CodeYou should see:
A Support Verification Code sent to your account's email address
- Open a support ticket asking to delete the account, all assets and your personal data, and include your product environment name and the code
Source: cloudinary.com
Questions people ask
Can I get a refund if I cancel Cloudinary?
Cancel the account: None: the Terms say fees are not refundable and you are not entitled to a refund on termination. Stop paying, keep assets: go Free: None: the Terms say fees are not refundable. Business contract: None: fees are not refundable.
Source: cloudinary.com cloudinary.com
If I cancel Cloudinary, when does my access end?
Cancel the account: Cancelling puts the account into a disabled state, and stored media is no longer accessible. Admins can restore it for 30 days; after that, all product environments and their assets, metadata and settings are permanently removed. Stop paying, keep assets: go Free: Immediately by default, or at the end of the current billing cycle if you schedule it.
Source: cloudinary.com cloudinary.com cloudinary.com cloudinary.com
Is there a fee to cancel Cloudinary?
Business contract: Overdue amounts can carry late-payment interest of 1.5% of the unpaid amount per month.
Source: cloudinary.com
How long before renewal do I need to cancel Cloudinary?
Business contract: A fixed-term subscription stops renewing only if you send Cloudinary the prior notice your subscription terms require; the public Terms don't state the period.
Source: cloudinary.com
What happens to my data when I cancel Cloudinary?
30 days after cancelling (or after the account is disabled), all product environments and their assets, metadata and settings are permanently removed and can't be recovered. Permanent deletion of the account and personal data before that needs a support ticket.
Source: cloudinary.com cloudinary.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Free plan The Free plan includes 25 credits a month for transformations, storage and bandwidth, and you can stay on it as long as you want while keeping your assets and account configuration cloudinary.com cloudinary.com
- Cheaper plan Move to a lower self-service tier on the Plans Details page; it applies immediately by default, or schedule it for the end of the billing cycle cloudinary.com
- Discount program Startup program or nonprofit discount: contact Cloudinary to join cloudinary.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Cancelling is not deleting: a cancelled account is disabled and can be restored for 30 days; permanent deletion needs a support ticket
- Stored media stops being accessible as soon as the account is cancelled: download assets and invoices and update integrations before you start
- If the Plans page shows no cancellation option, the signed-in user lacks billing permissions: use a root user or a Billing or admin-level role
- Downgrading to Free stops the plan charges and keeps assets; cancelling removes everything after 30 days
- Add-ons are billed separately from the base plan, and unsupported add-ons block a downgrade
- The Free, Plus, Advanced and Advanced Extra plans count transformations and bandwidth over a rolling 30-day window, so a downgrade can be blocked until older usage drops off
- On the Free plan, usage above the allocation brings warnings and the account is eventually disabled automatically
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/cloudinary.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- How can I cancel or delete my Cloudinary account?
Go to Console Settings > Billing > Plans.
(where cancelling starts) - How can I cancel or delete my Cloudinary account?
At the top of the page, click the Start the process here link.
(the Start the process here step) - How can I cancel or delete my Cloudinary account?
Follow the steps in the cancellation flow.
(the final step) - How can I cancel or delete my Cloudinary account?
Only a root user or a user with a Billing or admin-level role can access these settings.
(who can cancel) - How can I cancel or delete my Cloudinary account?
Cancelling puts your account into a disabled state. Your account still exists, but when you log in, the UI displays a screen with an option to restore the account.
(what cancelling does, and how to confirm it) - How can I cancel or delete my Cloudinary account?
Admins have 30 days to restore the account.
(the 30-day restore window) - Why is my account disabled and how can I recover my disabled account?
After 30 days, all product environments and their assets, metadata, and settings are permanently removed.
(data is removed after 30 days) - Terms of Use
You acknowledge that fees are not refundable.
(no refunds) - Terms of Use
You are not entitled to refund upon termination of these Terms.
(no refund on termination) - Terms of Use
you may terminate your account through your account page, or by contacting Cloudinary via email
(terminating through the account page) - How can I cancel or delete my Cloudinary account?
After cancelling, you can still log in to your account.
(you can still sign in after cancelling) - Billing and plans
To downgrade, select a lower-tier plan from the Plans Details page. By default, the downgrade takes effect immediately.
(how to downgrade, and when it applies) - Billing and plans
you can schedule the downgrade for the end of your current billing cycle so you keep your current allocation and features until the cycle ends.
(scheduling the downgrade for the cycle end) - Billing and plans
It lets you keep your assets as well as your existing account configuration at no cost.
(the Free plan keeps assets) - Billing and plans
Before cancelling, consider whether downgrading to the Free plan better meets your needs.
(downgrading to Free as the alternative to cancelling) - Why can't I downgrade my plan?
Your account currently has more users than the downgraded plan allows.
(extra users block a downgrade) - Why can't I downgrade my plan?
Some add-ons on your account aren't supported on this plan.
(unsupported add-ons block a downgrade) - Why can't I downgrade my plan?
Your account has unpaid invoices.
(unpaid invoices block a downgrade) - Why can't I downgrade my plan?
A custom delivery hostname (CNAME) configuration is active on your account but isn't supported in the downgraded plan.
(a custom CNAME blocks a downgrade) - Billing and plans
For the Free plan and self-service paid plans Plus, Advanced, and Advanced Extra, Cloudinary uses a rolling 30-day window for transformations and bandwidth.
(which plans count usage over a rolling 30-day window) - Billing and plans
For Enterprise plan changes, contact sales
(Enterprise changes go through sales) - Billing and plans
Enterprise plans provide custom resource allocations, volume-based pricing, and flexible payment terms including bank transfer.
(what Enterprise plans are) - Terms of Use
If your subscription is based on a renewable fixed period, you may elect not to renew your subscription by sending Cloudinary the applicable prior notice.
(non-renewal notice for fixed-term subscriptions) - Terms of Use
Cloudinary may charge a late payment interest at a rate of 1.5% of the unpaid amount per month
(late-payment interest) - How can I cancel or delete my Cloudinary account?
You can't delete an account yourself — this requires a support request
(deletion needs support) - How can I cancel or delete my Cloudinary account?
If you want the account, all assets, and your personal data permanently deleted, open a support ticket
(how to request deletion) - How can I cancel or delete my Cloudinary account?
Under the Support Verification Code section, click Generate a Code.
(the verification code for a deletion request) - Billing and plans
25 credits per month for transformations, storage, and bandwidth
(what the Free plan includes) - Compare plans and FAQ
You can use the free plan for as long as you want.
(the Free plan has no time limit) - Compare plans and FAQ
Contact us to join our startup program or receive a non-profit organization discount
(startup and nonprofit discounts) - How can I download my account's assets?
create a ZIP file containing up to 1000 assets
(ZIP archive downloads and their limit) - How can I download my account's assets?
Cloudinary supports several ways to download many or all of your assets
(bulk download options) - How can I download my account's assets?
On any paid Cloudinary account, you can choose to store backups of the files in your Cloudinary account in an Amazon S3 bucket or Google Cloud Storage
(backups to your own bucket) - Billing and plans
your account will eventually be automatically disabled
(Free plan over-usage leads to a disabled account) - Billing and plans
Add-ons are billed separately from your base plan.
(add-ons bill separately) - Billing and plans
After cancellation, your account enters a disabled state and stored media is no longer accessible.
(stored media is inaccessible once cancelled) - Billing and plans
Download any invoices you need from the Invoices page.
(save invoices before cancelling) - Billing and plans
Disable or update any applications relying on your Cloudinary account to avoid disruptions.
(update integrations before cancelling) - Why can't I downgrade my plan?
You can't downgrade to a plan with a different billing cycle from your current one.
(a different billing cycle blocks a downgrade) - Why can't I downgrade my plan?
Your usage over the past 30 days exceeds the limits of the downgraded plan.
(recent usage above the plan's limits blocks a downgrade) - How can I cancel or delete my Cloudinary account?
You'll receive the code via email (sent to the email address associated with your account).
(the verification code arrives by email) - How can I cancel or delete my Cloudinary account?
If you have the required permissions but still don't see the cancellation option, contact support for assistance.
(what to do if the cancel option is missing) - Billing and plans
Self-service paid plans (Plus, Advanced, Advanced Extra, and Pro PAYG (pay as you go)) offer larger monthly credit allocations
(the self-service paid plans) - Billing and plans
provides access to monthly invoices, payment confirmations, and downloadable PDFs
(invoices download as PDFs)
Not confirmed yet
- Cloudinary's docs don't say whether cancelling a paid plan ends billing at once or at the end of the billing period, or whether a final invoice for usage follows
- The notice period for not renewing an Enterprise or other fixed-term subscription is set in each customer's subscription terms, not in the public Terms of Use
- What the cancellation flow shows (reasons or offers) is not described in Cloudinary's docs
- How to move between monthly and yearly billing isn't documented; the downgrade help only says a plan with a different billing cycle needs support
Independent re-check, 2026-10-05
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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