How to cancel ClickHouse Cloud

Before you cancel

Export first

• Databases in a service: Run BACKUP DATABASE ... TO S3(...) for AWS S3 or Google Cloud Storage, or TO AzureBlobStorage(...) for Azure, to write a backup to a bucket in your own cloud account before deleting the service (ClickHouse backup). Your ClickHouse user needs the BACKUP privilege, which the default role doesn't include: ask ClickHouse Support for it first. Exporting to a different region of the same cloud provider incurs data transfer charges clickhouse.com
• Service content, console logs and database logs: Export them yourself before requesting account closure; the closure steps list them as data to keep clickhouse.com

What happens to your data

How long ClickHouse keeps a deleted service's data isn't documented; personal data deletion requests are completed within 30 days and can't be undone.

What you lose

• Deleted services and the data stored in them
• With personal data deletion: the account and its information, product updates, and the option to reopen the account

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pause Automatic idling pauses a service after a period without queries, so compute isn't billed until the next query or insert wakes it; storage and backups are still billed. Services set to Allow from anywhere can be woken by internet crawlers and scanners, which may cause unexpected costs clickhouse.com clickhouse.com
• Cheaper plan Basic is the entry tier, meant for testing new ideas and starter projects, with limited storage and memory clickhouse.com
• Cheaper plan Keep the default backup schedule (one backup every 24 hours, kept for 24 hours): schedules that keep more data or back up more often add storage charges clickhouse.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Idling or pausing a service is not cancelling: storage and backups keep billing until the service is deleted
• A service must be stopped before it can be deleted
• Account closure goes through a support case (Help, Create case, Severity 3), not a button
• Unpaid charges must be settled before closure: check the Usage and Billing tabs
• A marketplace subscription stays active after the services are deleted but costs nothing; cancel its renewal in the cloud provider's console to end it
• The free trial ($300 in credits over 30 days) ends when the credits or the 30 days run out, and the organization moves to pay-as-you-go

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/clickhouse.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Account closure and deletion Stop and delete your services. (services must be stopped and deleted)
2. Account closure and deletion This will stop additional charges from accruing on your account. (deleting services stops charges)
3. Account closure and deletion Export any data you need to keep. (export before closing)
4. Account closure and deletion Remove all users except the admin that will request closure. (remove other users first)
5. Account closure and deletion Review the 'Usage' and 'Billing' tabs to verify all charges have been paid. (pay all charges before closing)
6. Account closure and deletion Click the Help button (question mark in the upper right corner of the screen). (where the closure request starts)
7. Account closure and deletion Under 'Support' click 'Create case.' (opening a support case)
8. Account closure and deletion Priority: Severity 3 (the case priority)
9. Account closure and deletion Please close my ClickHouse account (the case subject)
10. Account closure and deletion Customers may log back into closed accounts to view usage, billing and account-level activity logs. (access to a closed account)
11. Account closure and deletion Closed accounts may be reopened at any time to start new services. (reopening a closed account)
12. Account closure and deletion Please close my ClickHouse account and delete my personal data (the subject for personal data deletion)
13. Account closure and deletion Only account administrators may request personal data deletion from ClickHouse. (who can ask for deletion)
14. Account closure and deletion We will complete personal data deletion requests within 30 days. (the deletion timeline)
15. Account closure and deletion You won't receive product updates and may not reopen the account. (what deletion ends)
16. Automatic idling You aren't billed for compute resources while the service is paused. Storage and backups continue to be billed; idling does not remove your stored data. (a paused service still bills for storage and backups)
17. Delete service (Cloud API) Deletes the service. The service must be in stopped state and is deleted asynchronously after this method call. (stop before deleting; deletion runs in the background)
18. Pricing and billing overview Self-service monthly (in USD, via credit card). (the self-service billing option)
19. Terms of Service Customer will be billed monthly in arrears at the then-prevailing rates for use of the applicable tier of the Product. (billing in arrears)
20. Payment thresholds reaches $1,000 USD or the equivalent value (the first automatic-charge threshold)
21. Payment thresholds A failed charge will result in the suspension of your services after a 14 day grace period. (suspension after a failed charge)
22. ClickHouse Cloud pricing Compute scales down to zero after a period of inactivity, so you stop paying for compute until the next query or insert wakes the service. (idle compute isn't billed)
23. Account closure and deletion Sign into your clickhouse.cloud account (where to sign in)
24. Marketplace billing You can subscribe to ClickHouse Cloud through the AWS, GCP, and Azure marketplaces. (the marketplaces)
25. Marketplace billing Note that you can simply stop using ClickHouse Cloud and delete all existing ClickHouse Cloud services. (deleting services on a marketplace subscription)
26. Marketplace billing Even though the subscription will still be active, you won't be paying anything as ClickHouse Cloud doesn't have any recurring fees. (no recurring fee once services are deleted)
27. Marketplace billing If you want to unsubscribe, please navigate to the Cloud Provider console and cancel the subscription renewal there. (where to unsubscribe)
28. Marketplace billing The billing will be handled by the cloud provider (the cloud provider bills)
29. Canceling your product subscription (AWS Marketplace Buyer Guide) Open the Delivery method list and choose SaaS. (finding the SaaS subscription on AWS)
30. Canceling your product subscription (AWS Marketplace Buyer Guide) Under Agreement, open the Actions list and choose Cancel subscription. (the AWS cancel action)
31. Canceling your product subscription (AWS Marketplace Buyer Guide) In the Cancel subscription dialog box, enter confirm, then choose Yes, cancel subscription. (the AWS confirmation)
32. Canceling your product subscription (AWS Marketplace Buyer Guide) Canceling stops future charges from being generated. (what cancelling on AWS does)
33. Canceling your product subscription (AWS Marketplace Buyer Guide) Choose the Modify renewal tab, then choose Cancel renewal. (stopping an AWS contract from renewing)
34. Canceling your product subscription (AWS Marketplace Buyer Guide) It doesn't automatically refund charges on invoices that have already been issued (AWS refunds must be requested)
35. Terms of Service any and all payments made by Customer pursuant to this Agreement or any Order Form are non-refundable (no refunds)
36. Terms of Service all commitments to make any payments hereunder or under any Order Form are non-cancellable (commitments can't be cancelled)
37. Terms of Service upon written notice to the other party if no Order Form is active (ending the agreement when no Order Form is active)
38. Terms of Service Notices for ClickHouse will be sent to legal@clickhouse.com. (where notices go)
39. Pricing and billing overview Direct-sales annual / multi-year (through pre-paid (annual and multi-year contracts paid with credits)
40. ClickHouse Cloud pricing The trial ends when the credits are used up or the 30 days pass, whichever comes first, and the organization then moves to pay-as-you-go. (the trial turns into pay-as-you-go)
41. Automatic idling Automatic idling pauses a ClickHouse Cloud service after a period without user-submitted queries (what idling does)
42. ClickHouse Cloud pricing Great for testing out new ideas or starter projects. Limited storage and memory. (the Basic tier)
43. Backups Unless configured with a different schedule, services are backed up once every 24 hours, and each backup is retained for 24 hours. (the default backup schedule)
44. Export backups to your own cloud account ClickHouse Cloud supports taking backups to your own cloud service provider (CSP) account (AWS S3, Google Cloud Storage, or Azure Blob Storage). (exporting backups to your own bucket)
45. Export backups to your own cloud account BACKUP DATABASE test_backups TO S3( (the export command)
46. Export backups to your own cloud account Any usage where backups are being exported to a different region in the same cloud provider will incur data transfer charges. (cross-region export costs)
47. Account closure and deletion console logs (logs to export before closing)
48. Payment thresholds Upon the first successful invoice payment, the threshold is raised to $5,000 USD. A second successful invoice payment raises the threshold to $10,000 USD. (the auto-charge threshold rises after payments)
49. Payment thresholds If you receive multiple invoices within a billing period, all are due upon receipt (several invoices in a period, each due on receipt)
50. Account closure and deletion We will close your account and send a confirmation email to let you know when it is complete. (the closure confirmation email)
51. Account closure and deletion We are not able to close accounts with unpaid balances. (unpaid balances block closure)
52. Account closure and deletion We would appreciate it if you would share a brief note about why you are cancelling. (what to put in the case description)
53. Canceling your product subscription (AWS Marketplace Buyer Guide) Open the AWS Marketplace console at https://console.aws.amazon.com/marketplace (where the AWS flow starts)
54. Automatic idling may be periodically moved from an idle to an active state by internet crawlers and scanners that look for public IPs, which may result in unexpected costs (open services can be woken from idle)
55. Export backups to your own cloud account doesn't include this privilege. Contact ClickHouse Support to request it before exporting backups. (exports need the BACKUP privilege from support)
56. ClickHouse Cloud pricing $300 in credits to use over 30 days (the trial credits)

Not confirmed yet

• ClickHouse's docs don't name the console buttons for stopping and deleting a service; the steps here follow the account-closure guide and the Cloud API reference
• Which console roles can stop and delete services isn't stated in the closure guide
• How long ClickHouse keeps a deleted service's data or backups isn't on its public docs pages
• The notice needed to stop an annual or multi-year contract from renewing isn't in the public Terms of Service; it would be in your Order Form
• Google Cloud and Azure marketplace cancel steps aren't covered here; ClickHouse says to cancel the subscription renewal in the cloud provider's console
• Which tiers can export backups to your own bucket isn't stated on the export guide
• Whether an existing service can be moved to the Basic tier isn't documented on the pages checked

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).