Personal subscriptions · Learning

How to cancel Circle

Circle's help center couldn't be read, so self-serve cancel steps are unconfirmed. Circle tells paying customers to email support@circle.so; account deletion or deactivation requests go to legal@circle.so. Gotcha: Circle offers a 30-day, 100% money-back guarantee, so ask for a refund within 30 days.

By Stackcut · Partly confirmed (see what's unverified) on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Email support@circle.so, the address Circle gives paying customers, from your account's email address and ask to cancel your plan.

Before you cancel

What happens to your data

Not documented for cancelled plans. After a deletion or deactivation request, Circle may keep certain information as required by law or for legitimate business purposes, and cached or archived copies for a period.

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Through Circle support

By email Circle plans billed by Circle (Professional, Business, Scale; Circle Plus is custom-priced). Who can cancel: The paying customer (the community's account holder).

  1. Email support@circle.so, the address Circle gives paying customers, from your account's email address and ask to cancel your plan
  2. If you're within Circle's 30-day money-back guarantee, ask for the full refund in the same message
Refunds
30-day, 100% money-back guarantee: a full refund, no questions asked
Source: circle.so

Delete or deactivate the account

By email Requests to delete or deactivate a Circle account (privacy requests). Who can cancel: The account holder.

  1. Email legal@circle.so (or write to the mailing address in Circle's privacy notice) asking for your Account to be deleted or deactivated
Source: circle.so

Cheaper ways to get the same job done

Stackcut prices the alternatives to Circle from public list prices.

Paid community
Best path saves $1,030 in year one (modeled)

For AI agents

  • Circle's knowledge base (help.circle.so) renders only with JavaScript and couldn't be read here: open it in a browser to look for current cancel steps
  • Within 30 days of paying, ask for the money-back refund
  • Check what happens to members' paid subscriptions, courses and your custom domain before cancelling: we couldn't confirm it
  • A deletion or deactivation request to legal@circle.so isn't documented as stopping billing: cancel the plan with support as well
  • The 14-day free trial starts without a credit card

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/circle.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Circle pricing If you're already a paying customer, please reach out directly to support@circle.so. (how paying customers reach Circle)
  2. Circle pricing We always offer a 30-day, 100% money back guarantee. (the refund window)
  3. Circle pricing We'll get you a full refund, no questions asked. (the refund is in full)
  4. Circle Privacy Notice If you wish to exercise any privacy-related requests, including deleting or deactivating your Account, you may email us at legal@circle.so (the account deletion route)
  5. Circle Privacy Notice we may retain certain information as required by law or for legitimate business purposes. (what Circle may keep)
  6. Circle Privacy Notice We may also retain cached or archived copies of information about you for a certain period of time. (archived copies)
  7. Circle pricing Start your free 14-day trial today. No credit card required. (the free trial)
  8. Circle pricing Custom pricing (Circle Plus is custom-priced)

Not confirmed yet

  • Circle's knowledge base (help.circle.so) couldn't be read, so the self-serve cancel steps, who can cancel, when access ends and how cancelling is confirmed aren't confirmed
  • What happens to members' access, courses, paywall subscriptions and payments, and a custom domain when a Circle plan ends is not documented on pages we could read
  • Downgrades, pausing, annual-billing savings and data export are not documented on pages we could read
  • Circle's Terms of Service have no subscription, renewal or cancellation section, and Circle Plus contract terms were not found
  • Circle's payments migration page (circle.so/migration/payments) and its trust center (trust.circle.so) couldn't be read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).