{
 "id": "circle",
 "name": "Circle",
 "category": "education_learning",
 "website": "https://circle.so",
 "domains": [
  "circle.so"
 ],
 "summary": "Circle's help center couldn't be read, so self-serve cancel steps are unconfirmed. Circle tells paying customers to email support@circle.so; account deletion or deactivation requests go to legal@circle.so. Gotcha: Circle offers a 30-day, 100% money-back guarantee, so ask for a refund within 30 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Through Circle support",
   "applies_to": "Circle plans billed by Circle (Professional, Business, Scale; Circle Plus is custom-priced)",
   "who": "The paying customer (the community's account holder)",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@circle.so, the address Circle gives paying customers, from your account's email address and ask to cancel your plan",
     "expect": null
    },
    {
     "do": "If you're within Circle's 30-day money-back guarantee, ask for the full refund in the same message",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "30-day, 100% money-back guarantee: a full refund, no questions asked",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete or deactivate the account",
   "applies_to": "Requests to delete or deactivate a Circle account (privacy requests)",
   "who": "The account holder",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email legal@circle.so (or write to the mailing address in Circle's privacy notice) asking for your Account to be deleted or deactivated",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s4",
    "s5"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Not documented for cancelled plans. After a deletion or deactivation request, Circle may keep certain information as required by law or for legitimate business purposes, and cached or archived copies for a period",
  "you_lose": []
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Circle's knowledge base (help.circle.so) renders only with JavaScript and couldn't be read here: open it in a browser to look for current cancel steps",
   "Within 30 days of paying, ask for the money-back refund",
   "Check what happens to members' paid subscriptions, courses and your custom domain before cancelling: we couldn't confirm it",
   "A deletion or deactivation request to legal@circle.so isn't documented as stopping billing: cancel the plan with support as well",
   "The 14-day free trial starts without a credit card"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://circle.so/pricing",
   "title": "Circle pricing",
   "publisher": "vendor",
   "quote": "If you're already a paying customer, please reach out directly to support@circle.so.",
   "supports": "how paying customers reach Circle"
  },
  {
   "id": "s2",
   "url": "https://circle.so/pricing",
   "title": "Circle pricing",
   "publisher": "vendor",
   "quote": "We always offer a 30-day, 100% money back guarantee.",
   "supports": "the refund window"
  },
  {
   "id": "s3",
   "url": "https://circle.so/pricing",
   "title": "Circle pricing",
   "publisher": "vendor",
   "quote": "We'll get you a full refund, no questions asked.",
   "supports": "the refund is in full"
  },
  {
   "id": "s4",
   "url": "https://circle.so/privacy",
   "title": "Circle Privacy Notice",
   "publisher": "vendor",
   "quote": "If you wish to exercise any privacy-related requests, including deleting or deactivating your Account, you may email us at legal@circle.so",
   "supports": "the account deletion route"
  },
  {
   "id": "s5",
   "url": "https://circle.so/privacy",
   "title": "Circle Privacy Notice",
   "publisher": "vendor",
   "quote": "we may retain certain information as required by law or for legitimate business purposes.",
   "supports": "what Circle may keep"
  },
  {
   "id": "s6",
   "url": "https://circle.so/privacy",
   "title": "Circle Privacy Notice",
   "publisher": "vendor",
   "quote": "We may also retain cached or archived copies of information about you for a certain period of time.",
   "supports": "archived copies"
  },
  {
   "id": "s7",
   "url": "https://circle.so/pricing",
   "title": "Circle pricing",
   "publisher": "vendor",
   "quote": "Start your free 14-day trial today. No credit card required.",
   "supports": "the free trial"
  },
  {
   "id": "s8",
   "url": "https://circle.so/pricing",
   "title": "Circle pricing",
   "publisher": "vendor",
   "quote": "Custom pricing",
   "supports": "Circle Plus is custom-priced"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Circle's knowledge base (help.circle.so) couldn't be read, so the self-serve cancel steps, who can cancel, when access ends and how cancelling is confirmed aren't confirmed",
   "What happens to members' access, courses, paywall subscriptions and payments, and a custom domain when a Circle plan ends is not documented on pages we could read",
   "Downgrades, pausing, annual-billing savings and data export are not documented on pages we could read",
   "Circle's Terms of Service have no subscription, renewal or cancellation section, and Circle Plus contract terms were not found",
   "Circle's payments migration page (circle.so/migration/payments) and its trust center (trust.circle.so) couldn't be read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Summary no longer claims self-serve cancel steps exist; it says they're unconfirmed",
    "Refund step now ties the refund to the 30-day guarantee rather than 'paid within the last 30 days'",
    "Tip about help.circle.so no longer claims it holds the cancel steps",
    "Re-checked pricing, privacy and terms pages: quotes found; the help center is still unreadable"
   ]
  }
 },
 "stackcut": {
  "vendor_id": "circle",
  "name": "Circle",
  "recipes": [
   {
    "id": "replace-circle",
    "title": "Paid community",
    "best_year_one_net": 1030
   }
  ]
 },
 "page": "https://stackcut.io/cancel/circle",
 "json": "https://stackcut.io/exits/circle.json",
 "evidence": {
  "packet_revision": "077c96b8429fc2445e789518e486fe8656b92b7d7fb17f29d74f031871417bf2",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "circle--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "circle--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}