Business software · Developer tools, hosting and APIs

How to cancel Buildkite

Buildkite's self-serve Pro plan is billed monthly per active user and renews automatically, with agents and test executions metered on top; the docs say to manage the subscription under Settings, then Organization Settings, but don't describe a cancel step. Fees are nonrefundable. Enterprise and reseller contracts follow their Order Form.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Buildkite's cancel page

The short answer

  • Where: Select Settings in the global navigation, then open Organization Settings, where the docs say to find your plan and manage your subscription (buildkite.com).
  • When it ends: Not stated for self-serve plans. Under the terms, access to Buildkite ends immediately when the agreement terminates.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What happens to your data

Not stated. Buildkite won't intentionally delete Customer Content before termination, but it provides no archiving or backup service and disclaims other storage and backup duties.

What you lose

  • Access for you and your users to Buildkite, which ends immediately on termination
  • Your agents, which the terms require you to uninstall
  • Pipelines, build logs and artifacts you haven't saved: Buildkite provides no archiving or backup service

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Organization Settings (self-serve Pro)

Online, self-serve Self-serve Pro plans, billed monthly per active user and renewing automatically, with agents and test executions metered on top. Who can cancel: Whoever can open Organization Settings for the organization (the docs don't name the role).

  1. Select Settings in the global navigation, then open Organization Settings, where the docs say to find your plan and manage your subscription
  2. Before ending the plan, stop and uninstall your Buildkite agents: the terms require deinstalling all agents when the agreement ends, and agents beyond the 10 included are billed per month
Access ends
Not stated for self-serve plans. Under the terms, access to Buildkite ends immediately when the agreement terminates
Refunds
All fees are nonrefundable, except as expressly otherwise provided herein
Fees
Termination doesn't cancel fees already accrued or payable, including invoiceable usage above the included amounts; invoices are due 30 days after receipt
Open the page
Source: buildkite.com buildkite.com buildkite.com

Enterprise and Order Form contracts

Through sales Enterprise plans and any customer on an Order Form, including orders through Buildkite's authorized resellers; the term is set in that Order Form. Who can cancel: The customer, as named in the Order Form.

  1. Check the term and any renewal terms in your Order Form, then contact Buildkite sales (or the reseller you ordered through) about not renewing
Access ends
The term is as set out in each Order Form
Refunds
All fees are nonrefundable, except as expressly otherwise provided herein
Fees
Termination doesn't relieve you of fees accrued or payable up to that point
Source: buildkite.com buildkite.com

Questions people ask

Can I get a refund if I cancel Buildkite?

Organization Settings (self-serve Pro): All fees are nonrefundable, except as expressly otherwise provided herein.

Source: buildkite.com

If I cancel Buildkite, when does my access end?

Organization Settings (self-serve Pro): Not stated for self-serve plans. Under the terms, access to Buildkite ends immediately when the agreement terminates. Enterprise and Order Form contracts: The term is as set out in each Order Form.

Source: buildkite.com

Is there a fee to cancel Buildkite?

Organization Settings (self-serve Pro): Termination doesn't cancel fees already accrued or payable, including invoiceable usage above the included amounts; invoices are due 30 days after receipt. Enterprise and Order Form contracts: Termination doesn't relieve you of fees accrued or payable up to that point.

Source: buildkite.com buildkite.com

What happens to my data when I cancel Buildkite?

Not stated. Buildkite won't intentionally delete Customer Content before termination, but it provides no archiving or backup service and disclaims other storage and backup duties.

Source: buildkite.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Free plan for solo developers and small teams: up to 5 users and 2,000 Linux vCPU minutes a month buildkite.com
  • Fewer seats Pro bills per active user: only unique users who access Buildkite in a given month count, so remove or keep out users who don't need access buildkite.com
  • Discount program Special pricing for open source projects buildkite.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • The monthly Pro plan renews automatically; the docs don't show a cancel button, so check Organization Settings and contact Buildkite if none appears
  • Pro is billed per active user each month. Agents beyond the 10 included cost $3.50 each per month, and test executions beyond the included amount cost $15 per million
  • Overage above the included amount is invoiceable, and estimates may differ from the final invoice
  • Spend alerts don't stop spending: they are informational only and don't cap spending, stop builds or disable usage
  • Save build logs and artifacts first: Buildkite provides no archiving or backup service for customer content

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/buildkite.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Pricing and plans To find out which plan your organization is on or to manage your subscription, select Settings in the global navigation (the subscription is managed from Settings, then Organization Settings)
  2. Pricing and plans Spend alerts are available to organizations on a monthly Pro plan that renews automatically. (the monthly Pro plan renews automatically)
  3. Pricing and plans Spend alerts are informational only—they don't cap spending, stop builds, or disable usage. (spend alerts don't cap spending)
  4. Pricing and plans Overage above the included amount is invoiceable. (usage above the included amount is billed)
  5. Pricing and plans The estimate may also differ from your final invoice. (the final invoice can differ from the estimate)
  6. Buildkite Pricing per active user/month (the Pro plan is billed per active user each month)
  7. Buildkite Pricing 10 included, then $3.50 agent/month (agents beyond the included 10 are billed)
  8. Buildkite Pricing Then $15/M executions (test executions beyond the included amount are billed)
  9. Buildkite Pricing Start Free or Pro with 30 days of the all-access trial. No credit card or commitment. (the 30-day trial needs no card or commitment)
  10. Buildkite Pricing Up to 5 users (the Free plan's user limit)
  11. Buildkite Pricing Up to 2,000 Linux vCPU minutes per month (the Free plan's build minutes)
  12. Buildkite Pricing For solo developers and small teams (who the Free plan is for)
  13. Buildkite Pricing Contact sales (the Enterprise plan is sold through sales)
  14. Buildkite Terms of Service charged for access to and use of the Buildkite Solution (the subscription fee is a monthly or annual per-user fee)
  15. Buildkite Terms of Service All fees are nonrefundable, except as expressly otherwise provided herein (fees are not refundable)
  16. Buildkite Terms of Service Termination shall not relieve Customer of the obligation to pay any Fees accrued or payable to Buildkite (fees still owed after termination)
  17. Buildkite Terms of Service Upon expiration or termination of this Agreement (access ends when the agreement ends)
  18. Buildkite Terms of Service will not intentionally delete any Customer Content from the Buildkite Solution prior to termination (Customer Content is not deleted before termination)
  19. Buildkite Terms of Service expressly disclaims all other obligations and liability with respect to storage and backup of Customer Content (storage and backup duties are limited)
  20. Buildkite Terms of Service The term for each Order Form shall be as set forth therein. (the contract term is set in the Order Form)
  21. Buildkite Pricing Active users are unique users that access the Buildkite system in any given month. (how active users are counted)
  22. Buildkite Pricing Yes, Buildkite offers special pricing for open source projects. (open-source pricing)
  23. Buildkite Terms of Service Buildkite does not provide an archiving or data backup service for Customer Content. (no archiving or backup of customer content)
  24. Buildkite Terms of Service right to access and use the Buildkite Solution will immediately terminate (access ends at once on termination)
  25. Buildkite Terms of Service Customer and its Users will immediately cease all use of the Buildkite Solution and deinstall all Buildkite Agents (agents must be uninstalled on termination)
  26. Buildkite Terms of Service permit Customer to order the Buildkite Solution from Buildkite and its authorized resellers (orders through authorized resellers)
  27. Buildkite Terms of Service means either the monthly or annual “per User” fee (monthly or annual per-user fees)
  28. Buildkite Terms of Service all invoices issued by Buildkite will be due and payable thirty (30) days after Customer’s receipt (invoices are due in 30 days)
  29. Pricing and plans Spend alerts notify your organization when its estimated next invoice reaches a threshold you choose. (spend alerts track the estimated next invoice)

Not confirmed yet

  • The step that downgrades or cancels a self-serve Pro plan, after Settings and Organization Settings, isn't described in Buildkite's docs
  • What confirms a cancellation, and whether it takes effect at the end of the billing month or straight away, isn't stated
  • Which role can change or cancel the plan isn't stated
  • Exporting pipelines, build logs or artifacts before cancelling isn't documented
  • How long data is kept after an agreement ends isn't stated
  • Annual Pro pricing isn't shown on the pricing page, although the terms refer to monthly or annual per-user fees
  • Enterprise and reseller notice and renewal terms are set in each Order Form, which isn't public

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).