The short answer
- Where: Sign in and open the Subscriptions page of your BrowserStack account (browserstack.com).
- When it ends: The plan stays active until the end of the current billing cycle; once that cycle is complete, you aren't billed again.
- Contract notice: At least sixty (60) days before the end of the then-current term, in writing. How to give notice
- Want to keep it for less? Cheaper plan and more. Options
Before you cancel
What happens to your data
Not guaranteed: after termination you have no further access to your Customer Content, and BrowserStack may delete it at any time.
What you lose
- Access to the cancelled plan's BrowserStack services once the cycle or term ends
- Your Customer Content held by BrowserStack, which may be deleted after termination
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Billed by BrowserStack
- Sign in and open the Subscriptions page of your BrowserStack account
- Stop your subscription on that page
- Access ends
- The plan stays active until the end of the current billing cycle; once that cycle is complete, you aren't billed again
- Notice
- Your card is charged automatically at the end of each billing cycle, so stop the subscription before then
- Refunds
- None: all fees are non-cancellable and non-refundable
- Fees
- Percy: additional screenshots used in the current month are still charged at the end of the term
Order Form subscriptions
- Send BrowserStack written notice of non-renewal, to the address on your Order Form, at least 60 days before the current term ends
- Access ends
- The subscription ends at the end of the current term instead of renewing for another term of equal length
- Notice
- At least sixty (60) days before the end of the then-current term, in writing
- Refunds
- None: all fees are non-cancellable and non-refundable
Questions people ask
Can I get a refund if I cancel BrowserStack?
Billed by BrowserStack: None: all fees are non-cancellable and non-refundable.
Source: browserstack.com
If I cancel BrowserStack, when does my access end?
Billed by BrowserStack: The plan stays active until the end of the current billing cycle; once that cycle is complete, you aren't billed again. Order Form subscriptions: The subscription ends at the end of the current term instead of renewing for another term of equal length.
Is there a fee to cancel BrowserStack?
Billed by BrowserStack: Percy: additional screenshots used in the current month are still charged at the end of the term.
Source: browserstack.com browserstack.com
How long before renewal do I need to cancel BrowserStack?
Billed by BrowserStack: Your card is charged automatically at the end of each billing cycle, so stop the subscription before then. Order Form subscriptions: At least sixty (60) days before the end of the then-current term, in writing.
What happens to my data when I cancel BrowserStack?
Not guaranteed: after termination you have no further access to your Customer Content, and BrowserStack may delete it at any time.
Source: browserstack.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Cheaper plan Buy a lower-tier plan instead; if you added more users than it allows, first remove the additional users on the User Management page browserstack.com
- Pay yearly Annual billing saves up to 25% on some plans compared with month-to-month browserstack.com
- Free plan Percy has a free tier with 5,000 screenshots a month browserstack.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- There's no pay-per-use option: BrowserStack sells only monthly and annual subscriptions
- Percy bills extra screenshots from the final month at the end of the term, even after cancelling
- Order Form (contract) subscriptions renew automatically for the same length unless written notice reaches BrowserStack 60 days before the term ends
- To move to a lower-tier plan, remove extra users on the User Management page first
- Live and App Live are licensed per user; Automate and App Automate plans include unlimited users but limited parallels
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/browserstack.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Delete your account (separate from cancelling)
Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).
Link from JustDeleteMe (MIT).
Sources
- How does the recurring billing work?
You can stop your Subscription at any time, and your plans will be active till the end of the current billing cycle.
(cancel any time; when it takes effect) - How does the recurring billing work?
Once your billing cycle is complete, you will not be billed again.
(no further charges) - How does the recurring billing work?
We automatically charge your credit card at the end of each billing cycle to ensure your testing continues uninterrupted.
(automatic renewal charges) - What happens if I cancel my Percy plan?
However, you will be charged for additional screenshots for the current month at the end of your term.
(Percy's final screenshot charges) - Terms of Service
All fees are non-cancellable and non-refundable.
(no refunds) - What happens if I cancel my Percy plan?
If you cancel your plan, your plan will not be be renewed for the next term.
(a cancelled Percy plan doesn't renew) - Terms of Service
Each Service is provided on a subscription basis for a set term designated on the Order Form and thereafter, will automatically renew for successive terms of equal length
(Order Form subscriptions renew automatically) - Terms of Service
unless either party provides the other party with written notice of non-renewal at least sixty (60) days prior to the end of the then-current term
(the 60-day non-renewal notice) - Terms of Service
each quote, order form, or and/or statement of work referencing this Agreement
(what counts as an Order Form) - Unable to purchase a lower-tier subscription?
If you currently have added more users and want to buy a lower-tier plan then first remove the additional users
(downgrading needs fewer users first) - Pricing
Save up to 25%
(the annual saving) - Pricing
5000 free monthly screenshots
(Percy's free tier) - I don't require to test frequently. Do you have a pay-per-use option?
No. We only provide monthly and annual subscriptions.
(no pay-per-use option) - Terms of Service
Following termination it will have no further access to any Customer Content
(no access to content after termination) - Terms of Service
BrowserStack may delete any such data
(content may be deleted) - I work in a team. Do I need to buy licenses for each user?
We recommend you to buy user licenses depending on how many users you want to add to your team
(Live licenses are per user) - I work in a team. Do I need to buy licenses for each user?
All Automate and App Automate plans include unlimited users for automation testing.
(Automate plans include unlimited users) - Terms of Service
Any notice or communication required or permitted under this Agreement will be in writing to the parties at the addresses set forth on the Order Form
(where written notices go) - I work in a team. Do I need to buy licenses for each user?
The number of parallels would still be limited based on the plan you purchase.
(Automate plans' parallels stay limited by plan)
Not confirmed yet
- BrowserStack's help pages link to the Subscriptions page for stopping a subscription but don't name the buttons or describe the confirmation screens
- Which team roles (owner, admin, billing) can stop a subscription isn't documented
- How long BrowserStack keeps test data after a plan ends, and how to export it first, aren't covered in BrowserStack's help pages
- No Apple App Store, Google Play or marketplace billing is documented for BrowserStack
Independent re-check, 2026-10-05
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
Related cancel guides
More developer tools guides, most searched first. Compare all 115 in one table.
