How to cancel brightwheel

Before you cancel

Export first

• Reports, including staff timecards and activity data: On the web, open the Reporting tab, then Reports; print or export most reports as CSV. For activity data, choose Downloads under Other reports, pick the activity type, date range and room, and enter the email address to send the file to (CSV (spreadsheet)). Export staff timecards before the change: after a downgrade only the primary administrator can sign in help.mybrightwheel.com help.mybrightwheel.com

What happens to your data

Payment records and family balances stay accessible after Premium ends and aren't deleted. If the account itself is terminated, the Terms say content associated with it may be destroyed.

What you lose

• Staff access: free accounts can't have staff, so only the primary administrator can sign in
• Online parent payments, unless you ask Support to keep the free billing feature
• Premium's reduced processing fees on family payments

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Downgrade to a free account by asking Support, with 30 days' notice. Free accounts can't have staff, so only the primary administrator keeps access. Ask Support before the cancellation date to keep online parent payments (the free billing feature); processing fees for family payments go up help.mybrightwheel.com help.mybrightwheel.com
• Cheaper plan Downgrade or cancel add-ons such as the Professional Development subscription through the brightwheel Support Team help.mybrightwheel.com

For AI agents

• Cancelling goes through Support: ask by chat (business hours, 9am-8pm ET) or email Subscription@mybrightwheel.com
• Give at least 30 days' notice before the renewal date
• Deactivating an administrator account does not cancel the school's subscription
• Deactivate recurring student billing plans first: active plans can keep charging families after cancellation
• Add-ons such as Professional Development are changed or cancelled through Support too
• Export staff timecards and reports first: only the primary administrator keeps access on a free account
• Admins can check the Premium plan, billing cadence and add-ons first: on the web, My School, Settings, then the Subscription tab
• The Terms also say you can stop using brightwheel at any time by contacting info@mybrightwheel.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/brightwheel.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Delete your brightwheel account If you'd like to cancel your subscription, contact brightwheel Support (cancelling goes through Support)
2. Delete your brightwheel account Deactivating an Administrator account alone will not cancel the school subscription. (deleting an admin account doesn't cancel)
3. Change your Premium subscription let the brightwheel Support Team know so we can assist. (requesting a subscription change)
4. What happens to billing when you cancel Premium Active plans can continue to generate charges after cancellation if they're not stopped. (why billing plans must be stopped)
5. What happens to billing when you cancel Premium From the left sidebar, select Billing > Students > Student plans (where billing plans are)
6. What happens to billing when you cancel Premium Click the checkboxes next to the plans, then Deactivate selected plans (deactivating billing plans)
7. How to contact brightwheel Support Click the chat bubble in the bottom-right corner (starting a chat on the web)
8. How to contact brightwheel Support Send Message to Customer Service (starting a chat in the app)
9. How to contact brightwheel Support during business hours (9am-8pm ET) (chat hours)
10. Change your Premium subscription 30-days advance notice is required to make any changes to a subscription (the 30-day notice)
11. brightwheel Terms of Service If you wish to cancel auto-renewal of the Premium Services for the following billing period, you must notify brightwheel within thirty (30) days prior to the auto renewal date. (notice in the Terms)
12. brightwheel Terms of Service You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period. (fees for the current period)
13. Change your Premium subscription Annual subscription payments paid upfront are non-refundable (annual payments aren't refunded)
14. brightwheel Terms of Service To cancel, you can send an email to Subscription@mybrightwheel.com. (cancelling by email)
15. brightwheel Terms of Service YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME. (no refunds)
16. brightwheel Terms of Service Your enrollment in the Premium Services will be automatically renewed on a monthly or annual basis, depending on whether you elect monthly or annual billing during enrollment. (automatic renewal)
17. Change your Premium subscription Free accounts are not able to have staff so only the primary administrator email will continue to have access. (what a free account keeps)
18. What happens to billing when you cancel Premium Online parent payments will be turned off unless you request to keep the free billing feature active. (online payments after cancelling)
19. What happens to billing when you cancel Premium Processing fees for family payments will increase, since reduced rates are a Premium benefit. (higher processing fees)
20. What happens to billing when you cancel Premium Contact brightwheel Support before your cancellation date to make that request. (keeping the free billing feature)
21. Manage my Professional Development subscription To upgrade, downgrade, or cancel your Professional Development subscription, please contact the brightwheel Support Team with your request. (changing the add-on)
22. Overview of reports & data available in brightwheel Click the Reporting tab on the left side menu on the web (where reports are)
23. Overview of reports & data available in brightwheel most of which can be printed or exported as a CSV (spreadsheet) file. (export format)
24. Overview of reports & data available in brightwheel Choose Downloads under the Other reports section (activity downloads)
25. Change your Premium subscription we strongly encourage you to export all employee timecards if you think your subscription will change. (export timecards first)
26. What happens to billing when you cancel Premium Your payment records and family balances remain accessible after your subscription ends and it won't be deleted. (payment data is kept)
27. Change your Premium subscription Past subscription payments are non-refundable (no refunds)
28. View my subscription plan & payment history Click My School in the sidebar menu > Settings (where the subscription is shown)
29. View my subscription plan & payment history Open the Subscription tab (checking the plan and add-ons before cancelling)
30. What happens to billing when you cancel Premium Select a reason for deactivating, then Confirm (the reason and Confirm step)
31. brightwheel Terms of Service your right to use the Services will continue until the end of your then current Subscription period and will then terminate without further charges. (access until the end of the period)
32. brightwheel Terms of Service if you are on a monthly payment plan, you will continue to be responsible for making your monthly payments for the remainder of your then-current annual contract. (annual contracts paid monthly)
33. brightwheel Terms of Service If you have signed up for an annual contract with us, any fees already paid are non-refundable (no refunds on annual contracts)
34. brightwheel Terms of Service You're free to do that at any time, by contacting us at info@mybrightwheel.com (stopping use of brightwheel by email)
35. brightwheel Terms of Service Account termination may result in the destruction of any Content associated with your account (content may be destroyed when the account is terminated)
36. View my subscription plan & payment history your current Premium price, billing cadence, along with if you have a Professional Development or Experience Assessments subscription add-on (what the Subscription tab shows)
37. Overview of reports & data available in brightwheel Enter the email that you wish to send the report (activity downloads are emailed)

Not confirmed yet

• brightwheel's help pages don't describe a confirmation message for a completed cancellation
• Whether Support makes a retention offer isn't documented
• How long brightwheel keeps a program's non-billing data (activities, photos, staff records) after Premium ends isn't stated in its help center or Terms
• The Terms' notice wording ('within thirty (30) days prior to the auto renewal date') is ambiguous; the help center asks for 30 days' advance notice
• brightwheel's help pages don't mention App Store or Google Play billing for program subscriptions

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).