{
 "id": "brightwheel",
 "name": "brightwheel",
 "category": "education_learning",
 "website": "https://mybrightwheel.com",
 "domains": [
  "mybrightwheel.com"
 ],
 "summary": "A program cancels Premium through brightwheel Support: the owner asks by chat, or emails Subscription@mybrightwheel.com, giving 30 days' notice before renewal. Fees for the current period are owed and nothing is refunded. Deactivate recurring student billing plans first, or they keep charging families.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Through brightwheel Support",
   "applies_to": "A program's brightwheel Premium subscription (monthly or annual) and add-ons such as Professional Development",
   "who": "The program owner (an admin)",
   "method": "chat",
   "start_url": null,
   "steps": [
    {
     "do": "Before the cancellation date, stop recurring student billing plans: on the web, select Billing, then Students, then Student plans; tick the plans, click Deactivate selected plans, pick a reason and Confirm",
     "expect": null
    },
    {
     "do": "Export what you need (reports, staff timecards); if families should keep paying online, ask Support to keep the free billing feature",
     "expect": null
    },
    {
     "do": "On the web, click the chat bubble in the bottom-right corner and select Ask a question (in the app: menu, Help, Send Message to Customer Service, Ask a question)",
     "expect": null
    },
    {
     "do": "Ask Support to cancel the Premium subscription (and any add-ons), at least 30 days before the renewal date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Premium stays active until the end of the current subscription period, then ends without further charges",
   "notice": "30 days' advance notice is required for any subscription change; the Terms say to notify brightwheel within 30 days prior to the auto-renewal date",
   "refund": "None: past subscription payments, including annual payments made up front and fees already paid on an annual contract, are non-refundable",
   "fees": "All Subscription Fees for the current subscription period remain due. On an annual contract paid monthly, you keep paying the monthly payments for the rest of the annual contract",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s30",
    "s31",
    "s32",
    "s33"
   ]
  },
  {
   "channel": "direct_web",
   "label": "By email",
   "applies_to": "brightwheel Premium Services under the Terms of Service",
   "who": "The program owner",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email Subscription@mybrightwheel.com asking to cancel auto-renewal of your Premium subscription; name the program and give 30 days' notice before the auto-renewal date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription doesn't renew: you keep Premium until the end of the current subscription period, and its fees are still owed",
   "notice": "Notify brightwheel within 30 days prior to the auto-renewal date",
   "refund": "None: the Terms say the purchase is final and the fee can't be refunded",
   "fees": "All Subscription Fees for the current subscription period remain due. On an annual contract paid monthly, you keep paying the monthly payments for the rest of the annual contract",
   "source_ids": [
    "s14",
    "s11",
    "s12",
    "s15",
    "s16",
    "s31",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Downgrade to a free account by asking Support, with 30 days' notice. Free accounts can't have staff, so only the primary administrator keeps access. Ask Support before the cancellation date to keep online parent payments (the free billing feature); processing fees for family payments go up",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "downgrade",
   "what": "Downgrade or cancel add-ons such as the Professional Development subscription through the brightwheel Support Team",
   "evidence": "documented",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "export": [
  {
   "data": "Reports, including staff timecards and activity data",
   "how": "On the web, open the Reporting tab, then Reports; print or export most reports as CSV. For activity data, choose Downloads under Other reports, pick the activity type, date range and room, and enter the email address to send the file to",
   "format": "CSV (spreadsheet)",
   "limits": "Export staff timecards before the change: after a downgrade only the primary administrator can sign in",
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s37"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The cancellation date at the end of the paid subscription period",
  "data_kept": "Payment records and family balances stay accessible after Premium ends and aren't deleted. If the account itself is terminated, the Terms say content associated with it may be destroyed",
  "you_lose": [
   "Staff access: free accounts can't have staff, so only the primary administrator can sign in",
   "Online parent payments, unless you ask Support to keep the free billing feature",
   "Premium's reduced processing fees on family payments"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling goes through Support: ask by chat (business hours, 9am-8pm ET) or email Subscription@mybrightwheel.com",
   "Give at least 30 days' notice before the renewal date",
   "Deactivating an administrator account does not cancel the school's subscription",
   "Deactivate recurring student billing plans first: active plans can keep charging families after cancellation",
   "Add-ons such as Professional Development are changed or cancelled through Support too",
   "Export staff timecards and reports first: only the primary administrator keeps access on a free account",
   "Admins can check the Premium plan, billing cadence and add-ons first: on the web, My School, Settings, then the Subscription tab",
   "The Terms also say you can stop using brightwheel at any time by contacting info@mybrightwheel.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.mybrightwheel.com/en/articles/942423-delete-your-brightwheel-account",
   "title": "Delete your brightwheel account",
   "publisher": "vendor",
   "quote": "If you'd like to cancel your subscription, contact brightwheel Support",
   "supports": "cancelling goes through Support"
  },
  {
   "id": "s2",
   "url": "https://help.mybrightwheel.com/en/articles/942423-delete-your-brightwheel-account",
   "title": "Delete your brightwheel account",
   "publisher": "vendor",
   "quote": "Deactivating an Administrator account alone will not cancel the school subscription.",
   "supports": "deleting an admin account doesn't cancel"
  },
  {
   "id": "s3",
   "url": "https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription",
   "title": "Change your Premium subscription",
   "publisher": "vendor",
   "quote": "let the brightwheel Support Team know so we can assist.",
   "supports": "requesting a subscription change"
  },
  {
   "id": "s4",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "Active plans can continue to generate charges after cancellation if they're not stopped.",
   "supports": "why billing plans must be stopped"
  },
  {
   "id": "s5",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "From the left sidebar, select Billing > Students > Student plans",
   "supports": "where billing plans are"
  },
  {
   "id": "s6",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "Click the checkboxes next to the plans, then Deactivate selected plans",
   "supports": "deactivating billing plans"
  },
  {
   "id": "s7",
   "url": "https://help.mybrightwheel.com/en/articles/2305587-how-to-contact-brightwheel-support",
   "title": "How to contact brightwheel Support",
   "publisher": "vendor",
   "quote": "Click the chat bubble in the bottom-right corner",
   "supports": "starting a chat on the web"
  },
  {
   "id": "s8",
   "url": "https://help.mybrightwheel.com/en/articles/2305587-how-to-contact-brightwheel-support",
   "title": "How to contact brightwheel Support",
   "publisher": "vendor",
   "quote": "Send Message to Customer Service",
   "supports": "starting a chat in the app"
  },
  {
   "id": "s9",
   "url": "https://help.mybrightwheel.com/en/articles/2305587-how-to-contact-brightwheel-support",
   "title": "How to contact brightwheel Support",
   "publisher": "vendor",
   "quote": "during business hours (9am-8pm ET)",
   "supports": "chat hours"
  },
  {
   "id": "s10",
   "url": "https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription",
   "title": "Change your Premium subscription",
   "publisher": "vendor",
   "quote": "30-days advance notice is required to make any changes to a subscription",
   "supports": "the 30-day notice"
  },
  {
   "id": "s11",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "If you wish to cancel auto-renewal of the Premium Services for the following billing period, you must notify brightwheel within thirty (30) days prior to the auto renewal date.",
   "supports": "notice in the Terms"
  },
  {
   "id": "s12",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period.",
   "supports": "fees for the current period"
  },
  {
   "id": "s13",
   "url": "https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription",
   "title": "Change your Premium subscription",
   "publisher": "vendor",
   "quote": "Annual subscription payments paid upfront are non-refundable",
   "supports": "annual payments aren't refunded"
  },
  {
   "id": "s14",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "To cancel, you can send an email to Subscription@mybrightwheel.com.",
   "supports": "cancelling by email"
  },
  {
   "id": "s15",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME.",
   "supports": "no refunds"
  },
  {
   "id": "s16",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "Your enrollment in the Premium Services will be automatically renewed on a monthly or annual basis, depending on whether you elect monthly or annual billing during enrollment.",
   "supports": "automatic renewal"
  },
  {
   "id": "s17",
   "url": "https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription",
   "title": "Change your Premium subscription",
   "publisher": "vendor",
   "quote": "Free accounts are not able to have staff so only the primary administrator email will continue to have access.",
   "supports": "what a free account keeps"
  },
  {
   "id": "s18",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "Online parent payments will be turned off unless you request to keep the free billing feature active.",
   "supports": "online payments after cancelling"
  },
  {
   "id": "s19",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "Processing fees for family payments will increase, since reduced rates are a Premium benefit.",
   "supports": "higher processing fees"
  },
  {
   "id": "s20",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "Contact brightwheel Support before your cancellation date to make that request.",
   "supports": "keeping the free billing feature"
  },
  {
   "id": "s21",
   "url": "https://help.mybrightwheel.com/en/articles/15351165-manage-my-professional-development-subscription",
   "title": "Manage my Professional Development subscription",
   "publisher": "vendor",
   "quote": "To upgrade, downgrade, or cancel your Professional Development subscription, please contact the brightwheel Support Team with your request.",
   "supports": "changing the add-on"
  },
  {
   "id": "s22",
   "url": "https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel",
   "title": "Overview of reports & data available in brightwheel",
   "publisher": "vendor",
   "quote": "Click the Reporting tab on the left side menu on the web",
   "supports": "where reports are"
  },
  {
   "id": "s23",
   "url": "https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel",
   "title": "Overview of reports & data available in brightwheel",
   "publisher": "vendor",
   "quote": "most of which can be printed or exported as a CSV (spreadsheet) file.",
   "supports": "export format"
  },
  {
   "id": "s24",
   "url": "https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel",
   "title": "Overview of reports & data available in brightwheel",
   "publisher": "vendor",
   "quote": "Choose Downloads under the Other reports section",
   "supports": "activity downloads"
  },
  {
   "id": "s25",
   "url": "https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription",
   "title": "Change your Premium subscription",
   "publisher": "vendor",
   "quote": "we strongly encourage you to export all employee timecards if you think your subscription will change.",
   "supports": "export timecards first"
  },
  {
   "id": "s26",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "Your payment records and family balances remain accessible after your subscription ends and it won't be deleted.",
   "supports": "payment data is kept"
  },
  {
   "id": "s27",
   "url": "https://help.mybrightwheel.com/en/articles/2499590-change-your-premium-subscription",
   "title": "Change your Premium subscription",
   "publisher": "vendor",
   "quote": "Past subscription payments are non-refundable",
   "supports": "no refunds"
  },
  {
   "id": "s28",
   "url": "https://help.mybrightwheel.com/en/articles/12241510-view-my-subscription-plan-payment-history",
   "title": "View my subscription plan & payment history",
   "publisher": "vendor",
   "quote": "Click My School in the sidebar menu > Settings",
   "supports": "where the subscription is shown"
  },
  {
   "id": "s29",
   "url": "https://help.mybrightwheel.com/en/articles/12241510-view-my-subscription-plan-payment-history",
   "title": "View my subscription plan & payment history",
   "publisher": "vendor",
   "quote": "Open the Subscription tab",
   "supports": "checking the plan and add-ons before cancelling"
  },
  {
   "id": "s30",
   "url": "https://help.mybrightwheel.com/en/articles/15386884-what-happens-to-billing-when-you-cancel-premium",
   "title": "What happens to billing when you cancel Premium",
   "publisher": "vendor",
   "quote": "Select a reason for deactivating, then Confirm",
   "supports": "the reason and Confirm step"
  },
  {
   "id": "s31",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "your right to use the Services will continue until the end of your then current Subscription period and will then terminate without further charges.",
   "supports": "access until the end of the period"
  },
  {
   "id": "s32",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "if you are on a monthly payment plan, you will continue to be responsible for making your monthly payments for the remainder of your then-current annual contract.",
   "supports": "annual contracts paid monthly"
  },
  {
   "id": "s33",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "If you have signed up for an annual contract with us, any fees already paid are non-refundable",
   "supports": "no refunds on annual contracts"
  },
  {
   "id": "s34",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "You're free to do that at any time, by contacting us at info@mybrightwheel.com",
   "supports": "stopping use of brightwheel by email"
  },
  {
   "id": "s35",
   "url": "https://mybrightwheel.com/terms",
   "title": "brightwheel Terms of Service",
   "publisher": "vendor",
   "quote": "Account termination may result in the destruction of any Content associated with your account",
   "supports": "content may be destroyed when the account is terminated"
  },
  {
   "id": "s36",
   "url": "https://help.mybrightwheel.com/en/articles/12241510-view-my-subscription-plan-payment-history",
   "title": "View my subscription plan & payment history",
   "publisher": "vendor",
   "quote": "your current Premium price, billing cadence, along with if you have a Professional Development or Experience Assessments subscription add-on",
   "supports": "what the Subscription tab shows"
  },
  {
   "id": "s37",
   "url": "https://help.mybrightwheel.com/en/articles/942384-overview-of-reports-data-available-in-brightwheel",
   "title": "Overview of reports & data available in brightwheel",
   "publisher": "vendor",
   "quote": "Enter the email that you wish to send the report",
   "supports": "activity downloads are emailed"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "brightwheel's help pages don't describe a confirmation message for a completed cancellation",
   "Whether Support makes a retention offer isn't documented",
   "How long brightwheel keeps a program's non-billing data (activities, photos, staff records) after Premium ends isn't stated in its help center or Terms",
   "The Terms' notice wording ('within thirty (30) days prior to the auto renewal date') is ambiguous; the help center asks for 30 days' advance notice",
   "brightwheel's help pages don't mention App Store or Google Play billing for program subscriptions"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against brightwheel's help center and Terms; steps, notice and refunds are confirmed",
    "Fees: on an annual contract paid monthly, the monthly payments stay due for the rest of the contract (Terms); fees already paid on an annual contract aren't refunded",
    "Effective: Premium continues until the end of the current subscription period (Terms), not just 'the cancellation date'",
    "Free plan: removed the unsupported claim that billing features stay; online payments stay only if you ask Support",
    "phone_or_chat_only set to false: cancelling by email is documented",
    "Added the Subscription tab check, the info@ contact from the Terms, and that terminating the account may destroy its content",
    "Summary and tips: the help center says to contact Support to cancel; removed the unstated claim that there is no cancel button"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/brightwheel",
 "json": "https://stackcut.io/exits/brightwheel.json",
 "evidence": {
  "packet_revision": "18e4bdc485ee8ca22c6205fd1693a0724dd9962d627a1b40513bb817d6ab90d2",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "brightwheel--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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     "next_check_on": "2026-11-04"
    }
   },
   {
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    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}