Business software · Developer tools, hosting and APIs

How to cancel AssemblyAI

A usage-billed speech API. Turn off auto-pay under Workspace, Settings, Billing to stop top-ups (not possible while an SSO connection is active). Only the Owner, as sole member, can delete the account from the Danger Zone; deletion is permanent. Order Forms need written notice 30 days before renewal.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open AssemblyAI's cancel page

The short answer

  • Where: Log in to your AssemblyAI dashboard (assemblyai.com).
  • When it ends: Automatic top-ups stop. Funds already deposited are drawn down as you use the API, and if the balance reaches $0 without auto-pay, API access is paused until you top up.
  • Contract notice: Written notice 30 days before the end of a fixed term; before the Commit Period is complete for an unfixed term. How to give notice
  • Before you go: export Transcripts and other important data. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Transcripts and other important data: Back up any important information before you delete the account. The deletion page doesn't describe how to export transcripts. Account deletion can't be undone, so back up first assemblyai.com

What happens to your data

Not stated on the deletion page. Data Controls cover transcript retention settings, but the docs don't say how they apply when an account closes.

What you lose

  • Access to the API and dashboard, which can't be undone once the account is deleted
  • Any unused funds. Credits don't expire, but the docs don't say whether they're refunded on deletion

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Turn off auto-pay

Online, self-serve Pay-as-you-go accounts that top up their funds by auto-pay. Who can cancel: The account holder with access to Workspace settings (the page doesn't name a role).

  1. Log in to your AssemblyAI dashboard
  2. If the account has an active single sign-on (SSO) connection, note that auto-pay can't be switched off while it is active
  3. Go to Workspace > Settings > Billing and disable auto-pay
Confirm it worked
Not described on the page; check the auto-pay setting under Workspace > Settings > Billing
Access ends
Automatic top-ups stop. Funds already deposited are drawn down as you use the API, and if the balance reaches $0 without auto-pay, API access is paused until you top up
Refunds
Not stated for unused funds. The Terms say paid Fees are not refundable unless the Terms or an Order Form say otherwise
Fees
SSO is a paid add-on billed monthly for each connection, paid out of the prepaid balance on pay-as-you-go accounts
Open the page
Source: assemblyai.com assemblyai.com assemblyai.com

Delete the account

Online, self-serve The whole AssemblyAI account or organization. Who can cancel: Only the Owner, and only when they are the sole member; Admins can do everything an Owner can except delete the account.

  1. Back up any important information first
  2. If the account has other members, remove them (Owners and Admins can remove any non-Owner member from the Members list), or email support@assemblyai.com to transfer ownership, which can't be done self-serve
  3. Log in to your AssemblyAI dashboard and, in the sidebar, go to Workspace > Settings > Organization & AccessYou should see: Danger Zone
  4. Scroll to the Danger Zone, click the option to delete your account or organization, and follow the prompts
Confirm it worked
Not described on the page
Access ends
Not stated. Account deletion is permanent and cannot be undone
Refunds
Not stated for deletion. The Terms say paid fees are not refundable
Open the page
Source: assemblyai.com assemblyai.com

Order Form (fixed or unfixed term)

By email Accounts under an Order Form, including fixed or unfixed terms with a Spend Commitment. Who can cancel: Either party to the Order Form may give notice.

  1. Check the Order Form for whether the term is fixed or unfixed, and what the Spend Commitment is
  2. To stop a fixed term from renewing, give written notice at least 30 days before the end of the then-current term
  3. For an unfixed term, give written notice of non-renewal before the Commit Period is complete
  4. To end the Order Form early for convenience, give written notice; email is enough, and the Terms direct email notices to legal@assemblyai.com (post goes to AssemblyAI, Inc., Attn: Legal Department, 169 Madison Ave STE 38365, New York, NY 10016)
Confirm it worked
Not described in the agreement; keep a copy of the notice you send
Access ends
Convenience termination takes effect 30 days after AssemblyAI receives your notice. Non-renewal stops the next term; otherwise a fixed-term Order Form renews for a term matching the Initial Term
Notice
Written notice 30 days before the end of a fixed term; before the Commit Period is complete for an unfixed term
Refunds
Prepaid Fees for the rest of the term are refunded only when you terminate for AssemblyAI's uncured material breach or insolvency, or when AssemblyAI terminates for convenience. Otherwise paid Fees are not refundable
Fees
If you terminate for convenience, any unpaid remainder of the Spend Commitment and other unpaid amounts become due in full. Unused Spend Commitment expires at the end of the Service Term
Source: assemblyai.com

Questions people ask

Can I get a refund if I cancel AssemblyAI?

Turn off auto-pay: Not stated for unused funds. The Terms say paid Fees are not refundable unless the Terms or an Order Form say otherwise. Delete the account: Not stated for deletion. The Terms say paid fees are not refundable. Order Form (fixed or unfixed term): Prepaid Fees for the rest of the term are refunded only when you terminate for AssemblyAI's uncured material breach or insolvency, or when AssemblyAI terminates for convenience. Otherwise paid Fees are not refundable.

Source: assemblyai.com

If I cancel AssemblyAI, when does my access end?

Turn off auto-pay: Automatic top-ups stop. Funds already deposited are drawn down as you use the API, and if the balance reaches $0 without auto-pay, API access is paused until you top up. Delete the account: Not stated. Account deletion is permanent and cannot be undone. Order Form (fixed or unfixed term): Convenience termination takes effect 30 days after AssemblyAI receives your notice. Non-renewal stops the next term; otherwise a fixed-term Order Form renews for a term matching the Initial Term.

Source: assemblyai.com assemblyai.com assemblyai.com

Is there a fee to cancel AssemblyAI?

Turn off auto-pay: SSO is a paid add-on billed monthly for each connection, paid out of the prepaid balance on pay-as-you-go accounts. Order Form (fixed or unfixed term): If you terminate for convenience, any unpaid remainder of the Spend Commitment and other unpaid amounts become due in full. Unused Spend Commitment expires at the end of the Service Term.

Source: assemblyai.com assemblyai.com assemblyai.com

How long before renewal do I need to cancel AssemblyAI?

Order Form (fixed or unfixed term): Written notice 30 days before the end of a fixed term; before the Commit Period is complete for an unfixed term.

Source: assemblyai.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Start free with no card. The free tier includes up to 185 hours of pre-recorded transcription and up to 333 hours of streaming transcription assemblyai.com
  • Cheaper plan Pay-as-you-go has no minimum commitments, upfront fees or contracts, and funds are drawn down as you use the API assemblyai.com assemblyai.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Turning off auto-pay stops top-ups, but it doesn't close the account; deletion is a separate step
  • Auto-pay can't be switched off while an SSO connection is active; SSO is billed monthly per connection
  • Only the Owner can delete the account, and only as the sole member. Remove other members, or ask support@assemblyai.com to transfer ownership
  • Order Form renewals and early termination need written notice; email is accepted for convenience termination
  • Credits don't expire, but the docs don't say whether they're refunded on deletion

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/assemblyai.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Account Management Log in to your AssemblyAI dashboard. (where deletion and account steps start)
  2. Billing and Pricing You can also disable auto-pay at any time from Workspace > Settings > Billing in the dashboard (where auto-pay is turned off)
  3. Billing and Pricing Funds are drawn down as you use the API. (how deposited funds are used)
  4. Billing and Pricing If your balance reaches $0 without auto-pay enabled, API access is paused until you top up. (what happens when funds run out)
  5. Billing and Pricing Credits do not expire, and any unused credits are retained on your account when you upgrade by adding a credit card. (credits don't expire)
  6. AssemblyAI Terms of Service paid Fees are not refundable (paid fees are generally not refundable)
  7. Account Management In the sidebar, go to Workspace > Settings > Organization & Access. (the menu path to the Danger Zone)
  8. Account Management Scroll to the Danger Zone. (where deletion is)
  9. Account Management Click the option to delete your account or organization and follow the prompts. (the delete step)
  10. Account Management If you are the sole member of your account, you can delete it from the dashboard (deletion needs a sole member)
  11. Account Management If your account has other members, remove them or transfer ownership before attempting to delete the account. (what to do with other members)
  12. Account Management Ownership transfer cannot be performed self-serve. Contact support@assemblyai.com to request a transfer. (ownership transfer needs support)
  13. Account Management Account deletion is permanent and cannot be undone. (deletion is permanent)
  14. Account Management Make sure to back up any important information before proceeding with deletion. (back up before deleting)
  15. AssemblyAI Terms of Service Each Party may provide written notice of non-renewal prior to the completion of a Commit Period. (notice for an unfixed term)
  16. AssemblyAI Terms of Service Either Party may opt out of automatic renewal by providing written notice to the other Party (automatic renewal and opting out)
  17. AssemblyAI Terms of Service thirty (30) days prior to the end of the then-current term. (30-day notice for a fixed term)
  18. AssemblyAI Terms of Service Either Party may terminate this Order Form for its convenience by providing written notice (email shall suffice). (termination for convenience by email)
  19. AssemblyAI Terms of Service thirty (30) days after receipt of Customer's notice by AssemblyAI (when convenience termination takes effect)
  20. AssemblyAI Terms of Service AssemblyAI will refund Customer any prepaid Fees covering the remainder of the term of the applicable Order Form(s) (prepaid Fees refunded when the customer terminates for cause or AssemblyAI terminates for convenience)
  21. AssemblyAI Terms of Service any unpaid remainder of the Spend Commitment, or other unpaid amounts owed for Services, will then become due in full. (unpaid commitment becomes due)
  22. AssemblyAI Terms of Service any unused Spend Commitment will expire and will not roll over into a new Service Term. (unused commitment expires)
  23. AssemblyAI pricing Start free, pay-as-you-go after that – no commitments required. (free start with no commitment)
  24. AssemblyAI pricing The free tier includes up to 185 hours of pre-recorded transcription and up to 333 hours of streaming transcription. (free tier hours)
  25. AssemblyAI pricing Yes. You can create an account and start transcribing immediately with no credit card required. (no card needed to start)
  26. AssemblyAI pricing There are no minimum commitments, upfront fees, or contracts on the pay-as-you-go plan. (pay-as-you-go has no commitments)
  27. Billing and Pricing While a connection is active, auto-pay can't be switched off. (auto-pay stays on while SSO is active)
  28. Account Management SSO is a paid add-on, billed monthly for each connection. (SSO is billed monthly)
  29. Account Management On pay-as-you-go accounts it's paid out of your prepaid balance, so auto-pay has to stay enabled and cover your connections (SSO is paid from the prepaid balance)
  30. Account Management can do everything an Owner can, except delete the account (only the Owner can delete)
  31. Account Management Owners and Admins can remove any non-Owner member from the Members list. (who can remove members)
  32. AssemblyAI Terms of Service with email notices directed to legal@assemblyai.com (where email notices go)
  33. AssemblyAI Terms of Service Notices to AssemblyAI shall be addressed to: AssemblyAI, Inc. Attn: Legal Department, (postal notices)
  34. AssemblyAI Terms of Service Customer's payment obligations are neither cancelable nor subject to proration for partial months of service. (payment obligations can't be cancelled)
  35. Billing and Pricing End-of-month invoicing is available for enterprise customers. (enterprise invoicing)

Not confirmed yet

  • Whether unused funds are refunded when an account is deleted isn't stated
  • What happens to transcripts and other data when the account closes, and how long it is kept, isn't stated in AssemblyAI's docs or Terms
  • How a final partial-month bill is handled after deletion isn't stated
  • How to view or download invoices isn't explained on the billing page
  • How to remove an SSO connection so auto-pay can be turned off isn't described on the billing page
  • Cancelling a pay-as-you-go plan as such isn't described; the documented steps are turning off auto-pay and deleting the account

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).