Personal subscriptions · Design and creative

How to cancel Venngage

Cancel on the website: click your initials, then My Account, Subscription, Cancel Subscription, Cancel Account and Yes, Cancel. Paid features last to the end of the billing cycle. Refunds are only within 30 days and not if you downloaded designs that cycle. Enterprise contracts need 60 days' written notice.

By Stackcut · Checked against official help pages on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Venngage's cancel page

The short answer

  • Where: Log into your account (help.venngage.com).
  • When it ends: At the end of the current billing cycle, not immediately; paid features stay until then.
  • Contract notice: At least 60 days' written notice before cancellation or non-renewal. How to give notice
  • Before you go: export Designs. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Designs: Before the paid plan ends, open each design in the editor and click Download on the upper right toolbar, then pick a format (Premium: PNG and PNG HD. Business: PNG, PNG HD, PDF, PowerPoint and HTML (where available)). Free accounts can't download designs. Downloading or exporting during the current billing cycle rules out a refund help.venngage.com help.venngage.com
  • Receipts and invoices: My Account, then Billing History, then View on a payment, then Download Invoice or Download Receipt. After cancelling, billing history isn't available in the account, but Support can send past receipts on request (PDF). Only for paid subscriptions (Premium, Business or Enterprise) help.venngage.com

What you lose

  • Design downloads (Free accounts can't download)
  • Shared designs in Team Designs and Team Templates for Business plans; shared designs for Education (Classes) plans
  • Team management and sharing new designs, for the Team Administrator; shared designs stay under the administrator's account
  • Connected accounts (students or teammates) move to the Free plan
  • Billing history in the account (Support can send past receipts)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Premium, Business and Education plans

Online, self-serve Premium, Business (team) and Education (class) subscriptions bought on venngage.com. Who can cancel: The account holder; on a Business plan, the Team Administrator.

  1. Log into your account
  2. Click your initials in the top-right corner, then select My Account
  3. On the left toolbar, click Subscription
  4. Scroll to the bottom and select Cancel SubscriptionYou should see: Wait, I'll Stay
  5. Leave a rating and feedback, then click Cancel AccountYou should see: A confirmation modal
  6. In the confirmation modal, click Yes, Cancel
Confirm it worked
Under Account, then Subscription, the Status shows Canceled; if not, contact support by chat or at support@venngage.com
Access ends
At the end of the current billing cycle, not immediately; paid features stay until then
Notice
Subscriptions renew until you cancel, so cancel before the next billing date
Refunds
Cancelling doesn't refund the current period: the Terms say there are no refunds for cancellation and no partial refunds. Separately, Venngage honors reasonable refund requests made within 30 days of the original transaction, unless designs were exported or downloaded during the current billing cycle. Ask Support (chat or support@venngage.com); approved refunds take about 5 to 10 business days
Fees
No cancellation fee is listed. If you live outside Canada, your bank may add an international transaction fee
Open the page
Source: help.venngage.com help.venngage.com help.venngage.com help.venngage.com help.venngage.com

Enterprise plan

Through sales Enterprise plans under a signed contract (Order Form). Who can cancel: The Enterprise customer, in writing.

  1. Send Venngage written notice of cancellation or non-renewal at least 60 days before the end of the contract term; the Terms don't say where to send it, so use the contact in your Order Form
Notice
At least 60 days' written notice before cancellation or non-renewal
Refunds
Enterprise contracts are prepaid in full, and fees are non-refundable
Fees
Cancelling with less than 60 days' notice forfeits any prepaid amounts for the current term
Source: help.venngage.com

Questions people ask

Can I get a refund if I cancel Venngage?

Premium, Business and Education plans: Cancelling doesn't refund the current period: the Terms say there are no refunds for cancellation and no partial refunds. Separately, Venngage honors reasonable refund requests made within 30 days of the original transaction, unless designs were exported or downloaded during the current billing cycle. Ask Support (chat or support@venngage.com); approved refunds take about 5 to 10 business days. Enterprise plan: Enterprise contracts are prepaid in full, and fees are non-refundable.

Source: help.venngage.com help.venngage.com help.venngage.com help.venngage.com

If I cancel Venngage, when does my access end?

Premium, Business and Education plans: At the end of the current billing cycle, not immediately; paid features stay until then.

Source: help.venngage.com help.venngage.com help.venngage.com

Is there a fee to cancel Venngage?

Premium, Business and Education plans: No cancellation fee is listed. If you live outside Canada, your bank may add an international transaction fee. Enterprise plan: Cancelling with less than 60 days' notice forfeits any prepaid amounts for the current term.

Source: help.venngage.com help.venngage.com

How long before renewal do I need to cancel Venngage?

Premium, Business and Education plans: Subscriptions renew until you cancel, so cancel before the next billing date. Enterprise plan: At least 60 days' written notice before cancellation or non-renewal.

Source: help.venngage.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Move from Business to Premium: contact Venngage support by chat or email; unused credit from the current subscription carries over to future bills help.venngage.com
  • Pay yearly Switch your billing schedule between monthly and annual on the Subscription tab (the help article describes this when changing plans) help.venngage.com
  • Free plan After cancelling, the account (and any teammates or students) moves to the Free plan; Free users can't download designs but can share them by link help.venngage.com help.venngage.com help.venngage.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The flow asks for a rating and feedback, and offers Wait, I'll Stay, before the final Yes, Cancel
  • Choosing Wait, I'll Stay on the cancellation screen stops the process
  • The cancel flow ends with a button named Cancel Account; that ends the subscription. Deleting the account is a separate step and can't be undone
  • Download designs you need before the plan ends, but downloading during the current billing cycle rules out a refund
  • If the Subscription page doesn't show Canceled, contact support by chat or at support@venngage.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/venngage.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Canceling your Subscription Click your initials in the top-right corner (opening My Account)
  2. Canceling your Subscription On the left toolbar, click Subscription. (opening the Subscription page)
  3. Canceling your Subscription Scroll to the bottom and select Cancel Subscription. (starting the cancellation)
  4. Canceling your Subscription Leave a rating and feedback, then click Cancel Account. (the feedback step and Cancel Account button)
  5. Canceling your Subscription If you change your mind, click Wait, I'll Stay to stop the cancelation process and return to your account. (stopping the process)
  6. Canceling your Subscription A confirmation modal will appear. Click Yes, Cancel to finalize. (the final confirm step)
  7. Canceling your Subscription Yes. You'll keep paid features until the end of your billing cycle. (when access ends)
  8. Canceling your Subscription Email us at support@venngage.com and our team will assist you with the cancelation. (help by email)
  9. Canceling your Subscription Chat with us through live support. (help by chat)
  10. Canceling your Subscription Business plans (Teams): Shared designs in Team folders will become unavailable. (Business plan designs after cancelling)
  11. Canceling your Subscription Education plans (Classes): Shared designs will also become unavailable. (Education plan designs after cancelling)
  12. Canceling your Subscription Connected accounts (students or teammates) will automatically revert to the Free plan. (connected accounts after cancelling)
  13. Canceling your Subscription Log into your account. (sign-in)
  14. What Happens if a Team Administrator Cancels Their Plan? Venngage will stop billing the account at the end of the current billing cycle. (billing stops at the end of the cycle)
  15. What Happens if a Team Administrator Cancels Their Plan? All Team Members linked to the account are automatically downgraded to Free accounts. (team members move to Free accounts)
  16. What Happens if a Team Administrator Cancels Their Plan? Team Members will no longer have access to shared designs in Team Designs or Team Templates. (loss of shared team designs)
  17. What Happens if a Team Administrator Cancels Their Plan? Designs previously shared in Team spaces will remain under the Team Administrator’s account (where shared designs stay)
  18. What Happens if a Team Administrator Cancels Their Plan? After the downgrade, Team Administrators will also lose access to Business features such as: (administrator features lost)
  19. What Happens if a Team Administrator Cancels Their Plan? the Team Administrator can reactivate or renew the Business plan at any time (reactivating the Business plan)
  20. Refund Policy We honor any reasonable refund requests made within 30 days of the original transaction. (the 30-day refund window)
  21. Refund Policy Refunds cannot be issued if any exports or downloads of designs have occurred during the current billing cycle. (refund exclusion for exports and downloads)
  22. Refund Policy Refunds are typically processed within 5–10 business days after your request has been approved. (processing time)
  23. Refund Policy Our Support team will verify your eligibility and guide you through the process. (how refunds are requested)
  24. Upgrading (or Changing) your Subscription switch your billing schedule (monthly or annual). (switching between monthly and annual billing)
  25. Upgrading (or Changing) your Subscription any unused credit from your current subscription will carry over. (unused credit on a plan change)
  26. Upgrading (or Changing) your Subscription To change your subscription to a lower tier, reach out to us via chat or email us at (how to move to a lower tier)
  27. Are There Extra Fees with a Venngage Subscription? If you live outside of Canada, your bank may apply an International Transaction Fee. (bank fees outside Canada)
  28. How to Delete Your Venngage Account The following steps will permanently delete your account. Once deleted, your designs and data cannot be recovered. (deleting the account is permanent)
  29. How to Delete Your Venngage Account Once completed, you’ll be redirected to the Venngage login page and your account will be permanently deleted. (account deletion is final)
  30. Terms of Service 2.5 The subscription will continue unless and until User cancels their subscription or we terminate it. (subscriptions renew until cancelled)
  31. Terms of Service 2.5 User may cancel the Subscription Service by accessing their account settings. (cancelling in account settings)
  32. Terms of Service 2.5 User may cancel their account at any time; however, there are no refunds for cancellation. (no refund for cancelling)
  33. Terms of Service 2.5 Venngage will not refund partial subscription fees for accounts cancelled prior to the Subscription Billing Date (no partial refunds)
  34. Terms of Service 2.5 Enterprise Users must pre-pay the full contract value before Services under the Enterprise Plan are activated or go live. (Enterprise contracts are prepaid)
  35. Terms of Service 2.5 Enterprise Users must provide at least sixty (60) days' written notice prior to cancellation or non-renewal. (60 days' written notice for Enterprise)
  36. Terms of Service 2.5 will result in forfeiture of any pre-paid amounts for the current term (late notice forfeits prepaid amounts)
  37. Terms of Service 2.5 All fees are in U.S. Dollars and are non-refundable. (fees are non-refundable)
  38. Terms of Service 2.5 your responsibility to retrieve and back up all account contents before termination (back up content before termination)
  39. Downloading & Exporting Your Design Free users cannot download designs but can share them via link sharing. (Free accounts can't download)
  40. Downloading & Exporting Your Design Premium plans: PNG and PNG HD (Premium download formats)
  41. Downloading & Exporting Your Design Business plans: PNG, PNG HD, PDF, PowerPoint, and HTML (where available). (Business download formats)
  42. Downloading & Exporting Your Design Once your design is open in the editor, click the Download button on the upper right toolbar. (how to download a design)
  43. Accessing and Downloading Receipts on Venngage Receipts are only available for paid subscriptions (Premium, Business, or Enterprise). (receipts on paid plans)
  44. Accessing and Downloading Receipts on Venngage you won't be able to access your billing history from your account (no billing history after cancelling)
  45. Accessing and Downloading Receipts on Venngage our team can provide past receipts upon request (past receipts on request)
  46. Canceling your Subscription Under Status, you should see Canceled. (confirming the cancellation)
  47. Canceling your Subscription the cancellation takes effect at the end of the current billing cycle, rather than immediately. (when cancelling takes effect)
  48. Refund Policy Please email support@venngage.com (where to ask for a refund)
  49. Refund Policy Even if an account has remained inactive or unused, we continue to allocate and pay for essential resources. (inactivity doesn't earn a refund)

Not confirmed yet

  • How long Venngage keeps designs on a cancelled (not deleted) account isn't stated in its help center or Terms
  • Where Enterprise customers must send their written notice isn't stated in Venngage's Terms of Service
  • When a move to a lower tier takes effect isn't stated in Venngage's help center
  • Venngage's help center doesn't say whether the 30-day refund policy and the Terms' no-refund clause differ for annual plans

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).