How to cancel Restream

Before you cancel

Export first

• Stream recordings: Recordings are saved automatically in your Restream video storage; download the ones you want to keep from there. Recordings are kept 15 days on Standard and Professional and 30 days on Business, then can't be retrieved. Free accounts don't save recordings, and deleting the account erases them support.restream.io support.restream.io

What happens to your data

Cancelling doesn't remove the account: channels and stream settings stay if you resubscribe. Recordings expire 15 or 30 days after they're made, depending on the plan. Deleting the account permanently erases recordings, analytics and destinations.

What you lose

• Paid features at the end of the billing period
• Any discount that was applied to your plan
• Saving new recordings, which needs a paid plan
• Recordings once they expire: they can't be retrieved

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Restream's Free plan streams to 2 channels at once (with Restream branding); recordings aren't saved on free accounts restream.io support.restream.io
• Cheaper plan Switch to a cheaper paid plan from the Billing page; downgrades apply after the end of the current billing period. To go from yearly to monthly billing, cancel the yearly plan and resubscribe monthly when it ends support.restream.io

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: You're asked to select a cancellation reason (feedback optional) before the final Cancel Subscription button
• Cancelling doesn't delete the account; Delete My Account in account settings is separate and irreversible
• The Clips add-on has its own Cancel Subscription button on the billing page
• Refunds only for first-time subscribers within 7 calendar days; renewals, charges after a free trial and upgrades aren't covered
• Discounts on your plan are lost once you cancel
• Download recordings first: they expire after 15 or 30 days and can't be recovered
• In a workspace, billing is tied to the owner's personal account

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/restream.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How to cancel your subscription Go to the Billing page under your Settings. (where to cancel)
2. How to cancel your subscription Select a cancellation reason and let us know if you have any feedback. (the reason step)
3. How to cancel your subscription Click Cancel Subscription at the bottom of the page to confirm your choice. (the final confirm step)
4. How to cancel your subscription You will still have access to paid features until the end of your billing period (when access ends)
5. How to cancel your subscription Canceling your subscription does not equal removing your account. (cancelling isn't deleting)
6. How to cancel your subscription If you resubscribe in the future, your channels and stream settings will still be there! (settings are kept)
7. How to cancel your subscription After canceling, any discounts that were previously applied to your plan will no longer be valid. (discounts are lost)
8. How to cancel your subscription You can only cancel your subscription if you have an active paid plan (who sees the cancel option)
9. How to get a refund 7-day money-back guarantee period for first-time subscribers (the refund guarantee)
10. How to get a refund Cancel your paid plan within 7 calendar days from the date of your first purchase. (the refund window)
11. How to get a refund or email our billing team at billing@restream.io from your Restream account's registered email address. (how to request a refund)
12. How to get a refund Auto-renewals are not covered by the 7-day money-back guarantee (renewals aren't refundable)
13. How to get a refund If you upgrade from one paid plan to another, the new upgrade is not considered a "first-time subscription." (upgrades aren't first purchases)
14. Manage your subscription Downgrades will be applied after the end of your current billing period. (when a downgrade applies)
15. Manage your subscription To downgrade from a yearly plan to a monthly plan, you'll need to cancel your yearly subscription. (yearly to monthly)
16. Manage your subscription You can cancel at any time to stop the auto-renewal. (auto-renewal)
17. How to cancel a free trial After the 7-day trial ends, if your subscription is still active, the payment method on your account will be charged. (trials convert to paid)
18. How to cancel a free trial When you cancel a free trial, your account will be downgraded to a free plan (a cancelled trial goes to Free)
19. Clips Pricing FAQs Clips are purchased as an add-on to your existing subscription. (Clips is a separate add-on)
20. Clips Pricing FAQs Go to your account's billing, locate the Clips add-on, and click Cancel Subscription. (cancelling Clips)
21. Restream pricing A taste of multistreaming: Stream on 2 channels at once (the Free plan)
22. Where is my recording? That is 15 days for Standard and Professional and 30 days for the Business plan. (how long recordings are kept)
23. Where is my recording? Once a recording has expired, it can no longer be retrieved. (expired recordings are gone)
24. Where is my recording? Recordings are saved on paid plans only. (no recordings on Free)
25. Delete your account Deleting your account is irreversible and will permanently erase your personal data from Restream. (deleting is permanent)
26. Delete your account stream recordings, analytics, and destinations (what deletion erases)
27. Manage roles in workspaces Billing is tied to the owner's personal account, not the organization or workspace. (whose account holds workspace billing)
28. Manage roles in workspaces Can access and manage the organization's billing. (workspace admins can manage billing)
29. Where is my recording? Your recordings are automatically saved in your video storage. (where recordings are)
30. How to cancel a free trial Please note that charges made after a 7-day trial do not qualify for Restream's 7-day money-back guarantee. (post-trial charges aren't refundable)
31. Restream pricing Restream branding (the Free plan carries Restream branding)

Not confirmed yet

• Restream's Terms of Service aren't covered here; renewal and refund facts come from Restream's help center
• Restream's help doesn't say whether cancelling the main plan also cancels the Clips add-on, or describe the confirmation after cancelling
• No App Store or Google Play billing for Restream plans is described in Restream's help center
• How much yearly billing saves isn't stated in Restream's help center, and Enterprise contract terms such as renewal and notice aren't on its public pages

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).