Personal subscriptions · Other digital subscriptions

How to cancel Verizon Fios

Disconnect Fios by phone or through a My Verizon chat agent. Contract fees may apply, rented equipment is due within 30 days, and credit balances can take up to 60 days to return.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-06, then re-checked independently · JSON · Open data, CC BY 4.0

Open Verizon Fios's cancel page

The short answer

  • Where: Sign in to My Verizon Account Settings & profile, select Disconnect, then Start chat (verizon.com).

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

My Verizon chat

Through chat Verizon Fios home service. Who can cancel: Account owner or an authorized account manager.

  1. Sign in to My Verizon Account Settings & profile, select Disconnect, then Start chatYou should see: Chat with Verizon
  2. Type “disconnect”, choose Disconnect Fios home service, then Chat with a representative
Confirm it worked
My Verizon lets you check disconnect status and pending refunds; exact cancellation confirmation wording is not stated
Fees
Early termination fee may apply while under contract; rented equipment may incur an unreturned equipment charge if not returned within 30 days
Open the page
Source: verizon.com

Phone cancellation

By phone Verizon Fios home service. Who can cancel: Account owner or an authorized account manager.

  1. Call 800-837-4966 during the published support hours with account information
Fees
Early termination fee may apply while under contract; rented equipment may incur an unreturned equipment charge if not returned within 30 days
Open the page
Source: verizon.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Return rented equipment within 30 days.

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/verizon_fios.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How to disconnect your Verizon Fios service FAQs Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET. (phone route hours)
  2. How to disconnect your Verizon Fios service FAQs Select the Disconnect link on the right side of the page. (My Verizon disconnect start)
  3. How to disconnect your Verizon Fios service FAQs Type “disconnect” in the Chat with Verizon box. (chat flow)
  4. How to disconnect your Verizon Fios service FAQs If you disconnect your Fios service while you are under contract, you may be charged an early termination fee. (contract fee)
  5. How to disconnect your Verizon Fios service FAQs After you terminate Fios service, allow up to 60 days for us to process and return your credit balance. (credit refund timeline)
  6. How to disconnect your Verizon Fios service FAQs it must be returned within 30 days of disconnecting your service to avoid an unreturned equipment charge. (equipment return deadline)

Not confirmed yet

  • The official page does not specify the exact service end date or completion confirmation method.

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-06. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).