{
 "id": "verizon_fios",
 "name": "Verizon Fios",
 "category": "other_digital",
 "website": "https://www.verizon.com/home/fios/",
 "domains": [
  "verizon.com"
 ],
 "summary": "Disconnect Fios by phone or through a My Verizon chat agent. Contract fees may apply, rented equipment is due within 30 days, and credit balances can take up to 60 days to return.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Verizon Fios home service",
   "who": "Account owner or an authorized account manager",
   "method": "chat",
   "start_url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "steps": [
    {
     "do": "Sign in to My Verizon Account Settings & profile, select Disconnect, then Start chat",
     "expect": "Chat with Verizon"
    },
    {
     "do": "Type “disconnect”, choose Disconnect Fios home service, then Chat with a representative",
     "expect": null
    }
   ],
   "confirm_by": "My Verizon lets you check disconnect status and pending refunds; exact cancellation confirmation wording is not stated",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Early termination fee may apply while under contract; rented equipment may incur an unreturned equipment charge if not returned within 30 days",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6"
   ],
   "label": "My Verizon chat"
  },
  {
   "channel": "direct_web",
   "applies_to": "Verizon Fios home service",
   "who": "Account owner or an authorized account manager",
   "method": "phone",
   "start_url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "steps": [
    {
     "do": "Call 800-837-4966 during the published support hours with account information",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Early termination fee may apply while under contract; rented equipment may incur an unreturned equipment charge if not returned within 30 days",
   "source_ids": [
    "s1",
    "s4",
    "s5",
    "s6"
   ],
   "label": "Phone cancellation"
  }
 ],
 "sources": [
  {
   "id": "s1",
   "url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "title": "How to disconnect your Verizon Fios service FAQs",
   "publisher": "vendor",
   "quote": "Call us Monday – Friday, 8 AM-7 PM ET, or Saturday, 8 AM-5 PM ET.",
   "supports": "phone route hours"
  },
  {
   "id": "s2",
   "url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "title": "How to disconnect your Verizon Fios service FAQs",
   "publisher": "vendor",
   "quote": "Select the Disconnect link on the right side of the page.",
   "supports": "My Verizon disconnect start"
  },
  {
   "id": "s3",
   "url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "title": "How to disconnect your Verizon Fios service FAQs",
   "publisher": "vendor",
   "quote": "Type “disconnect” in the Chat with Verizon box.",
   "supports": "chat flow"
  },
  {
   "id": "s4",
   "url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "title": "How to disconnect your Verizon Fios service FAQs",
   "publisher": "vendor",
   "quote": "If you disconnect your Fios service while you are under contract, you may be charged an early termination fee.",
   "supports": "contract fee"
  },
  {
   "id": "s5",
   "url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "title": "How to disconnect your Verizon Fios service FAQs",
   "publisher": "vendor",
   "quote": "After you terminate Fios service, allow up to 60 days for us to process and return your credit balance.",
   "supports": "credit refund timeline"
  },
  {
   "id": "s6",
   "url": "https://www.verizon.com/support/residential/account/manage-service/cancel",
   "title": "How to disconnect your Verizon Fios service FAQs",
   "publisher": "vendor",
   "quote": "it must be returned within 30 days of disconnecting your service to avoid an unreturned equipment charge.",
   "supports": "equipment return deadline"
  }
 ],
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Return rented equipment within 30 days."
  ]
 },
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-06",
  "by": "stackcut-research",
  "unverified": [
   "The official page does not specify the exact service end date or completion confirmation method."
  ],
  "review": {
   "by": "codex-independent-review",
   "on": "2026-10-06",
   "result": "partial",
   "notes": [
    "Independently read the cited official pages on 2026-10-06. Corrected quote fidelity, scope, and channel wording where needed. State and plan qualifications remain explicit; missing timing, confirmation, refund, or equipment facts remain unknown. No customer cancellation flow or outcome was executed."
   ]
  }
 },
 "page": "https://stackcut.io/cancel/verizon_fios",
 "json": "https://stackcut.io/exits/verizon_fios.json",
 "evidence": {
  "packet_revision": "10b301098509df3e92c17174d960a0c8c740d8bd3325fcc1f4840c6576e7a170",
  "docs_checked_on": "2026-10-06",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-06",
   "age_days": 3,
   "stale_after_days": 30,
   "next_check_on": "2026-11-05"
  },
  "routes": [
   {
    "route_id": "verizon-fios--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   },
   {
    "route_id": "verizon-fios--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-06",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-06",
     "age_days": 3,
     "stale_after_days": 30,
     "next_check_on": "2026-11-05"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}