Personal subscriptions · Other digital subscriptions

How to cancel Emby

Emby's help pages don't describe a cancel button. Ask billing support (billingsupport@emby.media) to stop renewal, or cancel the automatic payment in PayPal if you paid that way. You aren't charged again, and Premiere runs to the end of the term. Fees are non-refundable, though Emby may refund case by case.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Emby's cancel page

The short answer

  • Where: Email billingsupport@emby.media, the address Emby lists for billing questions its documents don't answer. Ask to cancel the renewal of your Premiere subscription and give the email address the key was sent to. (emby.media).
  • When it ends: You won't be charged again, and the subscription lasts until the end of the current term..
  • Billed by someone else? Cancel with them instead: PayPal.
  • Want to keep it for less? Pay yearly and more. Options

Before you cancel

What you lose

  • Premiere features such as Downloads & Sync and Intro Skipping once the term ends
  • Premiere access on devices beyond the permitted number, or after the term expires; the Terms say access to Premiere apps and services may be removed

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Ask Emby billing support

By email Monthly and 1 Year Premiere subscriptions bought from Emby by card or another method. Lifetime Premiere is a one-time payment and doesn't renew.. Who can cancel: The person who bought the subscription.

  1. Email billingsupport@emby.media, the address Emby lists for billing questions its documents don't answer. Ask to cancel the renewal of your Premiere subscription and give the email address the key was sent to.
Confirm it worked
Not described: Emby's pages mention no cancellation confirmation
Access ends
You won't be charged again, and the subscription lasts until the end of the current term.
Refunds
Any and all fees related to Emby subscriptions are non-refundable, but Emby may give refunds case by case at its discretion.
Open the page
Source: emby.media emby.media emby.media

Paid with PayPal

In the billing platform's settings Monthly or 1 Year Premiere bought with PayPal at checkout. Who can cancel: The holder of the PayPal account used to pay.

  1. In PayPal, go to Settings, then Payments
  2. Select Subscriptions and saved businesses or Automatic Payments, then select Emby
  3. Cancel the automatic payment
Confirm it worked
Not described by Emby or on PayPal's help page
Access ends
Emby's Terms say that once you cancel you won't be charged again, and the subscription lasts until the end of the current term.
Refunds
Fees are non-refundable; Emby may refund case by case.
Source: emby.media paypal.com emby.media

Questions people ask

Can I get a refund if I cancel Emby?

Ask Emby billing support: Any and all fees related to Emby subscriptions are non-refundable, but Emby may give refunds case by case at its discretion. Paid with PayPal: Fees are non-refundable; Emby may refund case by case.

Source: emby.media

If I cancel Emby, when does my access end?

Ask Emby billing support: You won't be charged again, and the subscription lasts until the end of the current term. Paid with PayPal: Emby's Terms say that once you cancel you won't be charged again, and the subscription lasts until the end of the current term.

Source: emby.media

How do I cancel Emby if I pay through PayPal?

Paid with PayPal: In PayPal, go to Settings, then Payments. Select Subscriptions and saved businesses or Automatic Payments, then select Emby. Cancel the automatic payment.

Source: paypal.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pay yearly The 1 Year plan is $54 a year, against $4.99 a month (recurring) on the monthly plan. emby.media
  • Free plan Emby works without Premiere: features such as browsing media and Emby Connect remote login stay free, while Premiere features such as Downloads & Sync and Intro Skipping need a valid Premiere key. The apps can also be used for playback without a subscription. emby.media emby.media

For AI agents

  • Auto-renewal applies only if it was selected when you subscribed; the subscription then renews at the end of each term.
  • Check whether you bought monthly, yearly or lifetime Premiere: lifetime is a one-time $119 payment and has nothing to cancel.
  • If you paid with PayPal, you can stop the automatic payment from your PayPal account.
  • Emby's pages describe no cancel button, notice period or cancellation confirmation.

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/emby.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. Emby Premiere $4.99/Each Month (recurring) (the monthly price and that it recurs)
  2. Emby Premiere $54/1 Year (the yearly price)
  3. Emby Premiere Pay with card / Other (the payment options shown at purchase)
  4. Emby Premiere Terms of Service The Subscription(s) are offered on a monthly, annual, or lifetime basis, as selected by You. (the subscription types)
  5. Emby Premiere Terms of Service If you select automatic renewal at the time of the subscription, then your subscription will be renewed automatically, (auto-renewal is chosen at purchase)
  6. Emby Premiere Terms of Service If you cancel your Subscription, you will not be charged again, (no further charges after cancelling)
  7. Emby Premiere Terms of Service your Subscription will last until the end of the then current term. (access runs to the end of the term)
  8. Emby Premiere Terms of Service Any and all fees related to Emby Subscriptions are non-refundable. (the general refund rule)
  9. Emby Premiere Terms of Service However, Emby may in its' sole discretion, provided refunds on a case by case basis. (refunds case by case at Emby's discretion)
  10. Emby Premiere If you cannot find your question or answer in these documents, please send an email to billingsupport@emby.media. (billing support is the only contact listed)
  11. Emby Premiere Terms of Service Upon termination, your access to the Subscription required apps and services may be terminated and/or removed. (access to apps and services can end on termination)
  12. Emby Premiere Terms of Service Any devices in excess of the permitted number or upon expiration of the given Subscription Term may no longer have access (devices lose access after expiry or over the device limit)
  13. Emby Premiere $119/One-time (the lifetime option is a one-time payment)
  14. How is the Emby Premiere key delivered the primary email of the PayPal account used (Premiere can be bought with PayPal)
  15. How is the Emby Premiere key delivered it also should be entered into your server automatically right after the purchase (Premiere can also be bought in an app)
  16. Emby Premiere Terms of Service and thereby the Term will be renewed automatically at the end of the then current Term. (renewal happens at the end of each term)
  17. Emby Premiere Terms of Service These applications are also available for purchase or otherwise without a Subscription for playback only. (apps work for playback without a subscription)
  18. Premiere Feature Matrix Therefore, all of the Premiere features below apply when connected to a server with a valid Premiere key. (Premiere features depend on a valid key)
  19. Premiere Feature Matrix Emby Connect (simplified remote login) (a feature that stays free)
  20. Premiere Feature Matrix Downloads & Sync (a Premiere-only feature)
  21. Premiere Feature Matrix Intro Skipping (a Premiere-only feature)
  22. How do I cancel a recurring payment, subscription, or automatic billing agreement with a merchant? Select Subscriptions and saved businesses or Automatic Payments. (where PayPal lists merchant subscriptions)
  23. How do I cancel a recurring payment, subscription, or automatic billing agreement with a merchant? On this page, you can cancel the automatic payment and change the backup payment method. (cancelling the automatic payment in PayPal)

Not confirmed yet

  • Emby's help pages don't describe how to cancel a Premiere subscription bought by card; billing support by email is the only contact listed, and Emby doesn't confirm it as the cancel method.
  • Notice needed before renewal, and any confirmation after cancelling, aren't stated.
  • Emby says Premiere can be bought in its apps but doesn't say which app stores bill it or how to cancel those purchases.
  • What happens to server data and libraries after cancelling isn't stated, and no export is described.
  • Emby doesn't say which payment processor bills card purchases.

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).