{
 "id": "emby",
 "name": "Emby",
 "category": "other_digital",
 "website": "https://emby.media",
 "domains": [
  "emby.media"
 ],
 "summary": "Emby's help pages don't describe a cancel button. Ask billing support (billingsupport@emby.media) to stop renewal, or cancel the automatic payment in PayPal if you paid that way. You aren't charged again, and Premiere runs to the end of the term. Fees are non-refundable, though Emby may refund case by case.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Ask Emby billing support",
   "applies_to": "Monthly and 1 Year Premiere subscriptions bought from Emby by card or another method. Lifetime Premiere is a one-time payment and doesn't renew.",
   "who": "The person who bought the subscription",
   "method": "email",
   "start_url": "https://emby.media/support/index.html",
   "steps": [
    {
     "do": "Email billingsupport@emby.media, the address Emby lists for billing questions its documents don't answer. Ask to cancel the renewal of your Premiere subscription and give the email address the key was sent to.",
     "expect": null
    }
   ],
   "confirm_by": "Not described: Emby's pages mention no cancellation confirmation",
   "effective": "You won't be charged again, and the subscription lasts until the end of the current term.",
   "notice": null,
   "refund": "Any and all fees related to Emby subscriptions are non-refundable, but Emby may give refunds case by case at its discretion.",
   "fees": null,
   "source_ids": [
    "s4",
    "s5",
    "s16",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s13"
   ]
  },
  {
   "channel": "paypal",
   "label": "Paid with PayPal",
   "applies_to": "Monthly or 1 Year Premiere bought with PayPal at checkout",
   "who": "The holder of the PayPal account used to pay",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In PayPal, go to Settings, then Payments",
     "expect": null
    },
    {
     "do": "Select Subscriptions and saved businesses or Automatic Payments, then select Emby",
     "expect": null
    },
    {
     "do": "Cancel the automatic payment",
     "expect": null
    }
   ],
   "confirm_by": "Not described by Emby or on PayPal's help page",
   "effective": "Emby's Terms say that once you cancel you won't be charged again, and the subscription lasts until the end of the current term.",
   "notice": null,
   "refund": "Fees are non-refundable; Emby may refund case by case.",
   "fees": null,
   "source_ids": [
    "s14",
    "pp1",
    "pp2",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "The 1 Year plan is $54 a year, against $4.99 a month (recurring) on the monthly plan.",
   "evidence": "documented",
   "source_ids": [
    "s1",
    "s2"
   ]
  },
  {
   "type": "free_plan",
   "what": "Emby works without Premiere: features such as browsing media and Emby Connect remote login stay free, while Premiere features such as Downloads & Sync and Intro Skipping need a valid Premiere key. The apps can also be used for playback without a subscription.",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20",
    "s21"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current monthly or yearly term",
  "data_kept": null,
  "you_lose": [
   "Premiere features such as Downloads & Sync and Intro Skipping once the term ends",
   "Premiere access on devices beyond the permitted number, or after the term expires; the Terms say access to Premiere apps and services may be removed"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Auto-renewal applies only if it was selected when you subscribed; the subscription then renews at the end of each term.",
   "Check whether you bought monthly, yearly or lifetime Premiere: lifetime is a one-time $119 payment and has nothing to cancel.",
   "If you paid with PayPal, you can stop the automatic payment from your PayPal account.",
   "Emby's pages describe no cancel button, notice period or cancellation confirmation."
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://emby.media/premiere.html",
   "title": "Emby Premiere",
   "publisher": "vendor",
   "quote": "$4.99/Each Month (recurring)",
   "supports": "the monthly price and that it recurs"
  },
  {
   "id": "s2",
   "url": "https://emby.media/premiere.html",
   "title": "Emby Premiere",
   "publisher": "vendor",
   "quote": "$54/1 Year",
   "supports": "the yearly price"
  },
  {
   "id": "s3",
   "url": "https://emby.media/premiere.html",
   "title": "Emby Premiere",
   "publisher": "vendor",
   "quote": "Pay with card / Other",
   "supports": "the payment options shown at purchase"
  },
  {
   "id": "s4",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "The Subscription(s) are offered on a monthly, annual, or lifetime basis, as selected by You.",
   "supports": "the subscription types"
  },
  {
   "id": "s5",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "If you select automatic renewal at the time of the subscription, then your subscription will be renewed automatically,",
   "supports": "auto-renewal is chosen at purchase"
  },
  {
   "id": "s6",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel your Subscription, you will not be charged again,",
   "supports": "no further charges after cancelling"
  },
  {
   "id": "s7",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "your Subscription will last until the end of the then current term.",
   "supports": "access runs to the end of the term"
  },
  {
   "id": "s8",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "Any and all fees related to Emby Subscriptions are non-refundable.",
   "supports": "the general refund rule"
  },
  {
   "id": "s9",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "However, Emby may in its' sole discretion, provided refunds on a case by case basis.",
   "supports": "refunds case by case at Emby's discretion"
  },
  {
   "id": "s10",
   "url": "https://emby.media/support/articles/Emby-Premiere.html",
   "title": "Emby Premiere",
   "publisher": "vendor",
   "quote": "If you cannot find your question or answer in these documents, please send an email to billingsupport@emby.media.",
   "supports": "billing support is the only contact listed"
  },
  {
   "id": "s11",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "Upon termination, your access to the Subscription required apps and services may be terminated and/or removed.",
   "supports": "access to apps and services can end on termination"
  },
  {
   "id": "s12",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "Any devices in excess of the permitted number or upon expiration of the given Subscription Term may no longer have access",
   "supports": "devices lose access after expiry or over the device limit"
  },
  {
   "id": "s13",
   "url": "https://emby.media/premiere.html",
   "title": "Emby Premiere",
   "publisher": "vendor",
   "quote": "$119/One-time",
   "supports": "the lifetime option is a one-time payment"
  },
  {
   "id": "s14",
   "url": "https://emby.media/support/articles/Premiere-Key-Delivery.html",
   "title": "How is the Emby Premiere key delivered",
   "publisher": "vendor",
   "quote": "the primary email of the PayPal account used",
   "supports": "Premiere can be bought with PayPal"
  },
  {
   "id": "s15",
   "url": "https://emby.media/support/articles/Premiere-Key-Delivery.html",
   "title": "How is the Emby Premiere key delivered",
   "publisher": "vendor",
   "quote": "it also should be entered into your server automatically right after the purchase",
   "supports": "Premiere can also be bought in an app"
  },
  {
   "id": "s16",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "and thereby the Term will be renewed automatically at the end of the then current Term.",
   "supports": "renewal happens at the end of each term"
  },
  {
   "id": "s17",
   "url": "https://emby.media/premiereterms.html",
   "title": "Emby Premiere Terms of Service",
   "publisher": "vendor",
   "quote": "These applications are also available for purchase or otherwise without a Subscription for playback only.",
   "supports": "apps work for playback without a subscription"
  },
  {
   "id": "s18",
   "url": "https://emby.media/support/articles/Premiere-Feature-Matrix.html",
   "title": "Premiere Feature Matrix",
   "publisher": "vendor",
   "quote": "Therefore, all of the Premiere features below apply when connected to a server with a valid Premiere key.",
   "supports": "Premiere features depend on a valid key"
  },
  {
   "id": "s19",
   "url": "https://emby.media/support/articles/Premiere-Feature-Matrix.html",
   "title": "Premiere Feature Matrix",
   "publisher": "vendor",
   "quote": "Emby Connect (simplified remote login)",
   "supports": "a feature that stays free"
  },
  {
   "id": "s20",
   "url": "https://emby.media/support/articles/Premiere-Feature-Matrix.html",
   "title": "Premiere Feature Matrix",
   "publisher": "vendor",
   "quote": "Downloads & Sync",
   "supports": "a Premiere-only feature"
  },
  {
   "id": "s21",
   "url": "https://emby.media/support/articles/Premiere-Feature-Matrix.html",
   "title": "Premiere Feature Matrix",
   "publisher": "vendor",
   "quote": "Intro Skipping",
   "supports": "a Premiere-only feature"
  },
  {
   "id": "pp1",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240",
   "title": "How do I cancel a recurring payment, subscription, or automatic billing agreement with a merchant?",
   "publisher": "platform",
   "quote": "Select Subscriptions and saved businesses or Automatic Payments.",
   "supports": "where PayPal lists merchant subscriptions"
  },
  {
   "id": "pp2",
   "url": "https://www.paypal.com/us/cshelp/article/how-do-i-cancel-a-recurring-payment-subscription-or-automatic-billing-agreement-i-have-with-a-merchant-help240",
   "title": "How do I cancel a recurring payment, subscription, or automatic billing agreement with a merchant?",
   "publisher": "platform",
   "quote": "On this page, you can cancel the automatic payment and change the backup payment method.",
   "supports": "cancelling the automatic payment in PayPal"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Emby's help pages don't describe how to cancel a Premiere subscription bought by card; billing support by email is the only contact listed, and Emby doesn't confirm it as the cancel method.",
   "Notice needed before renewal, and any confirmation after cancelling, aren't stated.",
   "Emby says Premiere can be bought in its apps but doesn't say which app stores bill it or how to cancel those purchases.",
   "What happens to server data and libraries after cancelling isn't stated, and no export is described.",
   "Emby doesn't say which payment processor bills card purchases."
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added a PayPal route: Emby sells Premiere through PayPal checkout, and PayPal's help shows how to cancel the automatic payment",
    "Added the free option: Emby runs without Premiere, and the feature matrix names what stays free and what needs a key",
    "Noted that lifetime Premiere is a one-time $119 payment with nothing to cancel",
    "Clarified that billingsupport@emby.media is the listed billing contact, not a documented cancel method"
   ]
  }
 },
 "delete_account": {
  "url": "https://emby.media/community/index.php?/settings/deletemyaccount/",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/emby",
 "json": "https://stackcut.io/exits/emby.json",
 "evidence": {
  "packet_revision": "51303bbeb0796ac117a77682c32ed7cb7a0dd4ea5d9a146b8fb6e46d6b08a8a9",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "emby--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "emby--paypal--r2",
    "channel": "paypal",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}