{
 "id": "zoom",
 "name": "Zoom",
 "category": "communication",
 "website": "https://www.zoom.com",
 "domains": [
  "zoom.com",
  "zoom.us"
 ],
 "summary": "Sign in to the Zoom web portal, open Plans and billing and click Cancel Plan; service lasts to the end of the term. Apple or Google Play purchases cancel in that store instead. Gotcha: no automatic refund, and cloud recordings are deleted 30 days after the plan ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Zoom plans bought directly from Zoom in the web portal",
   "who": "The account owner, an admin, or a user with a custom role with billing privileges",
   "method": "self_serve",
   "start_url": "https://zoom.us/billing",
   "steps": [
    {
     "do": "Sign in to the Zoom web portal as the account owner, an admin, or a user with billing privileges",
     "expect": null
    },
    {
     "do": "In the top-right corner, click your profile picture or initials, then click Plans and billing",
     "expect": "Cancel Plan"
    },
    {
     "do": "Find the plan you want to cancel and click Cancel Plan",
     "expect": null
    },
    {
     "do": "Confirm the cancellation",
     "expect": null
    }
   ],
   "confirm_by": "An email confirming the change; the subscription status shows a pending cancellation until the end of the term",
   "effective": "Paid services stay available until the end of the current plan term, and the next renewal isn't charged",
   "notice": "Cancel before the next renewal date. Zoom's terms set a notice period of at least 30 calendar days before the next renewal term unless your order form says otherwise",
   "refund": "Cancelling does not automatically generate a refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s16",
    "s24"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Zoom subscriptions bought through the Apple App Store (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://account.apple.com/account/manage/section/subscriptions",
   "steps": [
    {
     "do": "On your iPhone or iPad, open the Settings app and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then Zoom",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "No Cancel button, or an expiration message in red text",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Zoom subscriptions bought through Google Play",
   "who": "The Google Account that bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to your subscriptions in Google Play, signed in to the Google account you used to buy Zoom",
     "expect": "Manage"
    },
    {
     "do": "Click Manage on the Zoom subscription, then Cancel subscription",
     "expect": "a request to choose a reason"
    },
    {
     "do": "Choose a reason, click Continue, then confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription until the last day or period you paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s7",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Zoom subscriptions bought through a direct sales quote, or accounts where Cancel Plan is missing or grayed out",
   "who": "The account owner or admin, with the Account Executive",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "First look for Cancel Plan in the billing portal (quote-based plans may cancel there); if it isn't available, contact your dedicated Account Executive or Zoom Support, or open the Zoom Virtual Agent chat and type cancel",
     "expect": null
    },
    {
     "do": "Send notice before the renewal notice period in your order form ends (Zoom's terms allow the billing portal or an email to renewals@zoom.us)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the subscription term shown on the quote",
   "notice": "At least 30 calendar days before the next renewal term, unless your order form says otherwise",
   "refund": "Payments are non-cancelable for the current term and non-refundable unless Zoom agrees or the law requires",
   "fees": null,
   "source_ids": [
    "s23",
    "s14",
    "s15",
    "s22",
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to a cheaper plan or fewer licensed users in Plans and Billing; the change applies from the next billing date",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  },
  {
   "type": "free_plan",
   "what": "Zoom has a Basic (free) account with no paid subscription",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Cloud recordings",
   "how": "Download them before the paid plan ends",
   "format": null,
   "limits": "Deleted permanently 30 days after the paid subscription ends",
   "source_ids": [
    "s21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current plan term",
  "data_kept": "Cloud recordings stay available for 30 days after the paid subscription ends, then are permanently deleted",
  "you_lose": [
   "Paid plan features at the end of the term",
   "Cloud recordings, 30 days after the paid subscription ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "If Cancel Plan doesn't appear, the plan was bought through Apple or Google Play, it is managed by another account or organization, or self-service isn't supported for the account",
   "You can reactivate a cancelled plan any time before the term ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "Sign in to the Zoom web portal as an account owner, admin, or user that has a custom role with billing privileges.",
   "supports": "who can cancel, and where to start"
  },
  {
   "id": "s2",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "In the top-right corner, click your profile picture or initials, then click Plans and billing.",
   "supports": "the Plans and billing step"
  },
  {
   "id": "s3",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "Locate the plan you want to cancel, then click Cancel Plan.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "You will receive an email confirming the change, and your subscription status will show a pending cancellation until the end of the term.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s5",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "Your paid services remain available until the end of your current plan term, and you won't be charged for the next renewal unless it is reactivated.",
   "supports": "when it takes effect, and reactivation"
  },
  {
   "id": "s6",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "Canceling your plan does not automatically generate a refund.",
   "supports": "refunds"
  },
  {
   "id": "s7",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "If you purchased your Zoom subscription through the Google Play Store or Apple App Store, the Cancel Plan option won't appear in the Zoom web portal.",
   "supports": "the Apple and Google Play routes"
  },
  {
   "id": "s8",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059292",
   "title": "Canceling a Zoom subscription on the Apple App Store",
   "publisher": "vendor",
   "quote": "Zoom cannot cancel or manage subscriptions billed by Apple.",
   "supports": "Apple-billed plans cancel with Apple"
  },
  {
   "id": "s9",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple steps"
  },
  {
   "id": "s10",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s11",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066821",
   "title": "Canceling a Zoom subscription purchased through Google Play",
   "publisher": "vendor",
   "quote": "You cannot cancel a Google Play-billed Zoom subscription from the Zoom web portal.",
   "supports": "Google Play-billed plans cancel in Google Play"
  },
  {
   "id": "s12",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066821",
   "title": "Canceling a Zoom subscription purchased through Google Play",
   "publisher": "vendor",
   "quote": "When you cancel your Zoom subscription, you can continue using the subscription until the last day or period for which you paid.",
   "supports": "when access ends on Google Play"
  },
  {
   "id": "s13",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play steps"
  },
  {
   "id": "s14",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "If self-service cancellation isn't available, you can contact your dedicated Account Executive or Zoom Support to discuss your options.",
   "supports": "the sales route"
  },
  {
   "id": "s15",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "Contact your dedicated Account Executive or use the Zoom Virtual Agent for Chat and type \"cancel\".",
   "supports": "the chat option"
  },
  {
   "id": "s16",
   "url": "https://www.zoom.com/en/trust/terms/",
   "title": "Zoom Terms of Service (section 14.1)",
   "publisher": "vendor",
   "quote": "written notice of termination or modification of the Services provided under such Order Form (i) at least thirty (30) calendar days prior to the commencement of the next Renewal Term",
   "supports": "the notice period"
  },
  {
   "id": "s17",
   "url": "https://www.zoom.com/en/trust/terms/",
   "title": "Zoom Terms of Service (section 14.1)",
   "publisher": "vendor",
   "quote": "you must provide notice to Zoom, via the billing portal (if available for your account) or in an email to renewals@zoom.us, in accordance with the Renewal Notice Period.",
   "supports": "how to give notice"
  },
  {
   "id": "s18",
   "url": "https://www.zoom.com/en/trust/terms/",
   "title": "Zoom Terms of Service (section 12.2)",
   "publisher": "vendor",
   "quote": "You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable",
   "supports": "no refunds for the current term"
  },
  {
   "id": "s19",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065952",
   "title": "Downgrading your account and add-ons",
   "publisher": "vendor",
   "quote": "Your changes will not go into effect until the next billing date, which is reflected on your invoice.",
   "supports": "when a downgrade applies"
  },
  {
   "id": "s20",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "If you have a Basic (free) account, you don't have a paid subscription.",
   "supports": "the free Basic account"
  },
  {
   "id": "s21",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "When your paid subscription ends, cloud recordings remain available for 30 days. After 30 days, they are permanently deleted and cannot be recovered.",
   "supports": "what happens to cloud recordings"
  },
  {
   "id": "s22",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "All requested changes will take place at the end of the subscription term that is indicated on the quote.",
   "supports": "when quote-based cancellations take effect"
  },
  {
   "id": "s23",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "If you purchased your Zoom subscription through a direct sales quote, you may be able to cancel on your own in the billing portal.",
   "supports": "quote-based plans may cancel in the billing portal first"
  },
  {
   "id": "s24",
   "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687",
   "title": "Canceling your Zoom subscription",
   "publisher": "vendor",
   "quote": "If your Zoom subscription is managed by another account or organization, you may not be able to cancel it yourself.",
   "supports": "subscriptions managed by another organization"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Whether the web cancel flow shows offers or asks for a reason before the final confirm is not documented",
   "How Zoom plans bought through resellers or carriers are cancelled was not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Summary: said plainly that Apple and Google Play purchases cancel in that store, not in the Zoom portal",
    "Sales route: first try Cancel Plan in the billing portal, since quote-based plans may cancel there (s23)",
    "Tip: a subscription managed by another account or organization may not be cancellable by you (s24)",
    "Re-checked all 22 existing quotes on the Zoom, Apple and Google Play pages and the Zoom terms: all found"
   ]
  }
 },
 "delete_account": {
  "url": "https://zoom.us/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "zoom",
  "name": "Zoom Workplace",
  "recipes": [
   {
    "id": "replace-zoom",
    "title": "Video meetings",
    "best_year_one_net": 192
   }
  ]
 },
 "page": "https://stackcut.io/cancel/zoom",
 "json": "https://stackcut.io/exits/zoom.json",
 "localized": [
  {
   "language": "ja",
   "market": "JP",
   "title": "Zoomの解約方法（有料プランのキャンセル）",
   "page": "https://stackcut.io/ja/cancel/zoom",
   "checked_on": "2026-10-05"
  },
  {
   "language": "pt-br",
   "market": "BR",
   "title": "Como cancelar a assinatura do Zoom",
   "page": "https://stackcut.io/pt-br/cancel/zoom",
   "checked_on": "2026-10-05"
  }
 ],
 "evidence": {
  "packet_revision": "22bc5eda80cf1baf446241a547c0591d4cd8560384bd34a46fafe0390a933fa2",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "zoom--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "zoom--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "zoom--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "zoom--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}