{
 "id": "zoho_meeting",
 "name": "Zoho Meeting",
 "category": "communication",
 "website": "https://www.zoho.com/meeting/",
 "domains": [
  "zoho.com",
  "help.zoho.com"
 ],
 "summary": "On a desktop, log in to Zoho Meeting, click Manage Subscription, then change plan, and Cancel Subscription at the bottom. Pick a reason and click Move to Free Edition. Tick the box to keep the plan until the billing cycle ends; unticked, the downgrade is immediate.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Manage Subscription in Zoho Meeting",
   "applies_to": "Paid Zoho Meeting subscriptions, billed monthly or yearly",
   "who": "Not stated on the pages checked. The account holder who logs in to Zoho Meeting",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On a desktop (not a mobile device), log in to Zoho Meeting and click the Manage Subscription link at the top of the page",
     "expect": null
    },
    {
     "do": "Click the change plan option to open the plan page",
     "expect": null
    },
    {
     "do": "Scroll to the bottom of the page and select Cancel Subscription",
     "expect": null
    },
    {
     "do": "Choose a reason for cancelling. Tick the box to stay on the current plan until the end of the billing cycle, or leave it unticked to downgrade now",
     "expect": null
    },
    {
     "do": "Click Move to Free Edition",
     "expect": "A confirmation that the subscription was downgraded"
    }
   ],
   "confirm_by": "A confirmation that the downgrade has been successfully processed",
   "effective": "Immediately if you leave the box unticked; at the end of the billing cycle if you tick it. The account then moves to the Free Edition",
   "notice": "Zoho's Terms: if you do not wish to renew, you must inform Zoho at least seven days before the renewal date. The Terms don't say how; the refund page gives payments@zohocorp.com for questions",
   "refund": "Full refund if you are dissatisfied in the first month (monthly plans) or first 45 days (annual plans). You can also cancel up to five business days after a monthly renewal, or fifteen days after an annual renewal; Zoho accepts no refund requests after these windows. Reducing licenses or add-ons on an annual plan gives credit as a subscription extension, not cash",
   "fees": null,
   "source_ids": [
    "s1",
    "s3",
    "s4",
    "s5",
    "s7",
    "s8",
    "s9",
    "s11",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s26"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "A free plan: meetings are limited to 100 participants and 60 minutes each",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s6"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing: the prices shown for annual subscriptions already include the yearly discount",
   "evidence": "documented",
   "source_ids": [
    "s12"
   ]
  },
  {
   "type": "discount_program",
   "what": "Volume discounts on both yearly and monthly billing",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Immediately, or the end of the billing cycle if you ticked the box. The account stays on the Free Edition",
  "data_kept": "After moving to the Free Edition you can still access your account and data. Zoho's Terms say terminating a user account deletes all its data, and Zoho may terminate unpaid accounts inactive for 120 days. No retention period is stated",
  "you_lose": [
   "Paid-plan features: on the free plan, meetings are limited to 60 minutes and 100 participants",
   "All account data if the account is later terminated, including after 120 days of inactivity on an unpaid account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Subscriptions can only be managed from a desktop, not a mobile device",
   "Tick the box to keep the paid plan until the end of the billing cycle; leave it unticked to move to the free plan now",
   "Cancelling moves the account to the Free Edition rather than closing it",
   "Zoho's Terms ask for non-renewal notice at least seven days before the renewal date; a full refund is still possible within five business days of a monthly renewal or fifteen days of an annual one"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.zoho.com/meeting/pricing.html",
   "title": "Zoho Meeting pricing",
   "publisher": "vendor",
   "quote": "To upgrade, downgrade, or cancel your plan, log in to Zoho Meeting and click the Manage Subscription link at the top of the page.",
   "supports": "where to start an upgrade, downgrade or cancellation"
  },
  {
   "id": "s3",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "Choose a reason for canceling your subscription and click Move to Free Edition to proceed.",
   "supports": "the reason and the Move to Free Edition step"
  },
  {
   "id": "s4",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "If you prefer to remain on your current plan until the end of your billing cycle, check the box.",
   "supports": "the checkbox that keeps the plan until the end of the billing cycle"
  },
  {
   "id": "s5",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "Once the downgrade is successfully processed, you will receive a confirmation",
   "supports": "the confirmation after the downgrade"
  },
  {
   "id": "s6",
   "url": "https://help.zoho.com/portal/en/kb/meeting/faqs/general/articles/how-does-the-free-plan-work",
   "title": "How does the free plan work?",
   "publisher": "vendor",
   "quote": "Move your account to the Free plan.",
   "supports": "the account moves to the free plan"
  },
  {
   "id": "s7",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan",
   "supports": "automatic renewal, and downgrading as the way out"
  },
  {
   "id": "s8",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.",
   "supports": "the notice period before renewal"
  },
  {
   "id": "s9",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "you can cancel your subscription even upto five business days after your renewal date (for monthly subscriptions) or fifteen days after your renewal date (for annual subscriptions)",
   "supports": "the window after renewal in which a cancellation can still be refunded"
  },
  {
   "id": "s10",
   "url": "https://help.zoho.com/portal/en/kb/meeting/faqs/general/articles/how-does-the-free-plan-work",
   "title": "How does the free plan work?",
   "publisher": "vendor",
   "quote": "The Free plan sessions allow up to 100 participants per meeting/webinar with a 60-minute time limit.",
   "supports": "the free plan limits"
  },
  {
   "id": "s11",
   "url": "https://help.zoho.com/portal/en/kb/meeting/faqs/general/articles/how-does-the-free-plan-work",
   "title": "How does the free plan work?",
   "publisher": "vendor",
   "quote": "You can manage subscriptions only from a desktop and not from a mobile device at the moment.",
   "supports": "subscriptions can only be changed on desktop"
  },
  {
   "id": "s12",
   "url": "https://www.zoho.com/meeting/pricing.html",
   "title": "Zoho Meeting pricing",
   "publisher": "vendor",
   "quote": "The prices displayed on this page for annual subscriptions already include this discount.",
   "supports": "annual billing discount"
  },
  {
   "id": "s13",
   "url": "https://www.zoho.com/meeting/pricing.html",
   "title": "Zoho Meeting pricing",
   "publisher": "vendor",
   "quote": "Volume discount available on both yearly and monthly billing.",
   "supports": "volume discounts"
  },
  {
   "id": "s14",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days.",
   "supports": "accounts can be terminated after 120 days of inactivity"
  },
  {
   "id": "s15",
   "url": "https://www.zoho.com/terms.html",
   "title": "Zoho Terms of Service",
   "publisher": "vendor",
   "quote": "deletion of all data in your user account",
   "supports": "deletion of account data on termination"
  },
  {
   "id": "s16",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If at anytime during your first month using our service you are dissatisfied",
   "supports": "the full refund in the first month (monthly plans)"
  },
  {
   "id": "s17",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "If at anytime during your first 45 days using our service you are dissatisfied",
   "supports": "the full refund in the first 45 days (annual plans)"
  },
  {
   "id": "s18",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "Navigate to the Manage Subscription section in the product you wanted to cancel the subscription for.",
   "supports": "the flow starts in the product's Manage Subscription section"
  },
  {
   "id": "s19",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "Click on the change plan option to view the plan page.",
   "supports": "the change plan step"
  },
  {
   "id": "s20",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and select the Cancel Subscription button.",
   "supports": "where the Cancel Subscription button is"
  },
  {
   "id": "s21",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "If you want to downgrade immediately, proceed without selecting the checkbox.",
   "supports": "an unticked box downgrades immediately"
  },
  {
   "id": "s22",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "This ensures that you can still access your account and data while transitioning away from a paid plan.",
   "supports": "account and data stay accessible on the Free Edition"
  },
  {
   "id": "s23",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "a FULL REFUND for your purchase, and downgrade your account to the free plan for that service",
   "supports": "full refund and move to the free plan"
  },
  {
   "id": "s24",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "you will be provided credits in the form of extension of subscription for the active licenses",
   "supports": "credit, not cash, for partial downgrades of annual plans"
  },
  {
   "id": "s25",
   "url": "https://help.zoho.com/portal/helpcenter/articles/what-is-your-refund-policy",
   "title": "What is your refund policy?",
   "publisher": "vendor",
   "quote": "For questions, please e-mail payments@zohocorp.com",
   "supports": "the payments contact"
  },
  {
   "id": "s26",
   "url": "https://www.zoho.com/store/customer/cancel-subscription.html",
   "title": "Cancel Subscription (Zoho Store)",
   "publisher": "vendor",
   "quote": "your account will be downgraded to the Free Edition, allowing you to continue using basic feature without incurring further charges",
   "supports": "cancelling moves the account to the Free Edition with no further charges"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "A direct link to the Manage Subscription page isn't given on the Zoho Meeting pages",
   "Who can manage the subscription for an organization (owner or admins) isn't stated on the Zoho Meeting pages",
   "Closing the Zoho account altogether, as opposed to moving to the free plan, isn't covered on the Zoho Meeting pages",
   "How to download meeting recordings before cancelling, and what happens to recordings on the free plan, aren't documented on the pages reviewed",
   "Zoho's Terms don't say how to send the seven-day non-renewal notice"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the missing steps from Zoho's cancel guide (change plan, then Cancel Subscription at the bottom of the page) and put the checkbox before Move to Free Edition",
    "Effective date: leaving the box unticked downgrades immediately; ticking it keeps the plan to the end of the billing cycle",
    "Refunds: added that Zoho accepts no refund requests after the post-renewal windows and that annual partial downgrades earn credit, not cash",
    "Data: added that the account and data stay accessible on the Free Edition",
    "Did not use a help article in the Zoho Meeting FAQ that turned out to cover Zoho Webinar; no App Store or Google Play billing is documented"
   ]
  }
 },
 "delete_account": {
  "url": "https://accounts.zoho.com/u/h#setting/closeaccount",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/zoho_meeting",
 "json": "https://stackcut.io/exits/zoho_meeting.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "zoho-meeting--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}